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Honolulu hotels near Kapiolani Park
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Best Honolulu hotels near Kapiolani Park
Located in Waikiki, this hotel is within a 10-minute walk of Waikiki Beach Walk, Royal Hawaiian Center and International Market Place. Waikiki Beach and Hawaii Convention Center are also within 1 mile (2 km).
Overall 8,7 Excellent
Based on 700 reviews
All
- All
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10,0
Excellent
10,0
Excellent
9,7
Pros: This place was great for us being the budget travellers. The room was a little out dated but it was clean, spacious and had everything we wanted. I would recommend this hotel!
Excellent
10,0
Pros: As a local resident, they dropped the resort fee for me and gave me a discount for park. Much mahalo. We stayed from time to time and the people at the front desk all recognized us.
Cons: Nothing.
Excellent
10,0
Pros: Exceeded expectations in every way possible! Amazing upgrades for my birthday including an incredible pool view and a bottle of champagne! I'd definitely recommend this hotel to anyone wanting to stay in Waikiki!
Mediocre
2,5
Pros: The security guard was cool and the maintainance guy was cool.. That's it
Cons: Front desk, the room, and the hidden fees.. Wifi cost 12$ They hold 100$ Practically everything else.
Excellent
10,0
Pros: I liked how nice they were. Literally they gave us a hospitality room to rest before our flight free of Charge. The bartenders and staff were super nice
Cons: The fact that we had to leave and didn't see more of hawaii
Excellent
9,7
Pros: Design, size of property, warmth and professionalism of staff. Value is great and since I live on another Hawaiian island, I liked the location, a somewhat quiet area of Waikiki but very close to the action. Great for LGBT travellers as well. You are far enough from the madding crowds and most of the guests were warm and friendly.
Cons: Pool needs to be heated and music is too loud. Also, (and I wish this was at every hotel), the shower was a bit complicated and took time to figure out how to properly adjust temperature, etc. Instructions would be helpful. Also, I called to find out where the channel guide for the tv was located and Front Desk did not know. Remodel those elevator cabs.....yuck!
This family-friendly Honolulu hotel is located in the entertainment district, steps away from Royal-Moana Beach, Waikiki Beach and Royal Hawaiian Center. International Market Place and Waikiki Beach Walk are also within 10 minutes.
Overall 8,6 Excellent
Based on 924 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10,0
Excellent
9,4
Excellent
10,0
Excellent
10,0
Good
7,7
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
9,3
Pros: The adults only infinity pool. Amazing!!!! 10/10 The location 10/10 This is my second time staying here after visiting 2 years ago with a friend. The most trip with my fiancè. The price seems expansive however I can assure you it's definitely worth it. The pool and location best in Waikiki. We had a standard city view room. And the room was a decent size with all standard features. The location and adults only pool, make this the best hotel I've stayed at. They also have a great kids pool if traveling with a family, with slides.
Cons: Loved everything.
Excellent
9,1
Pros: The facility and management were awesome and very accommodating. The initial room I was in seemed to be slightly dirty (tub and sheets both had stains). I can’t for certain say they weren’t clean. I couldn’t tell if they were stained or dirty. Either way, I shouldn’t have to guess. Once I notified management this was quickly rectified and I was placed in a new room- with a bonus upgrade. This is still my favorite hotel.
Cons: The initial room I was in seemed to be slightly dirty (tub and sheets both had stains). I can’t for certain say they weren’t clean. I couldn’t tell if they were stained or dirty. Either way, I shouldn’t have to guess. Once I notified management this was quickly rectified and I was placed in a new room- with a bonus upgrade. This is still my favorite hotel.
Good
6,0
Pros: The view was nice
Good
6,8
Cons: The Strike. Traveling to a location such as Hawaii with family and having no housekeeping, and closed restaurants makes for an expensive trip that was just like staying at home
Excellent
10,0
Pros: Even though it was only 1 night. It was amazing! I've stayed at the Sheraton Waikiki before and each time it just keeps getting better and better.
Excellent
10,0
Pros: Adults only Pool. Beautiful room. Great Bar service at pool.
Cons: drunk lady from Chicago in Pool.
Excellent
10,0
Pros: - Interior design and grounds right on the beach - Adults-only pool - Friendly, professional service - Great hotel entrance - High speed elevators - Rooms were clean and good, but not luxurious
Cons: - Resort charge of $31/day seemed steep for wi-fi usage - Breakfast buffet of $28/person was overpriced for the quality
Excellent
10,0
Pros: View, location, pools, spa options
Excellent
9,0
Cons: The line to check in/out was very long.
Excellent
8,0
Pros: Overall very gd!! Infinity pool was perfect!
Cons: Our room card was not working eventhougn we have not rven checked out. So we wasted our time wating security and got new card etc..
Excellent
8,0
Pros: We stayed in an ocean view room. The view from our room and the pool was lovely. Great room service. Soft linen. Nice tv. Room is just ok for the price.
Cons: Infinity pool for adults only. Internet connectivity in and out.
Good
6,0
Pros: Kids pool staff was genuinely friendly.
Cons: Our room fridge had leftovers from a previous guest. No daily housekeeping made it a bit tough with towels and toiletries.
Good
6,2
Pros: Sheets were awesome, and the infinity pool nice. The process to reserve pool lounges was awesome. Valet over night for guest could be cheaper than 45 dollars a day.
Cons: Front desk attendant asked for my home address which I’ve never experienced. Was a little weird. She wrote it down just on scratch paper. The pool waitress was very inattentive to myself and a friend that stopped by for a visit. Although she repeadily attended to everyone else on the same row of lounge chairs.
Excellent
9,1
Pros: Great last minute stay here!
Cons: I was really bummed that on the day we checked out, we couldn't use the pool at all. Didn't get to spend a lot of time there, because check in the day before was not until 3pm.
Located in Waikiki, this beachfront resort is in the entertainment district, just steps away from Royal-Moana Beach, Waikiki Beach and International Market Place. Royal Hawaiian Center and Waikiki Beach Walk are also within 10 minutes.
Overall 8,6 Excellent
Based on 503 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Good
6,5
Excellent
8,2
Excellent
10,0
Excellent
8,5
Excellent
10,0
Excellent
10,0
Okay
4,8
Excellent
9,4
Excellent
10,0
Excellent
10,0
Excellent
8,2
Excellent
8,0
Excellent
8,5
Excellent
9,4
Excellent
10,0
Pros: Every member of staff was outstanding! Great location.
Good
7,4
Pros: Location was great and staff was friendly.
Cons: The rooms are a bit run down because of how old the hotel is. The lobby confuses you because the upkeep in the main areas are beautifully kept. Housekeeping does not do a thorough job. Stains and disgusting mildew in the toilets. Would not stay here again.
Okay
5,7
Pros: The location and retention of the old architectural features in the lobby.
Cons: The rooms were average at best for a Westin. Everything was a bit dated.
Excellent
8,5
Pros: It’s beautiful with great location and super friendly staff
Excellent
8,0
Cons: The pool is very small, opens late and closes early. The beach umbrellas $50 a day and also close too early. One or the other should be open at least till sunset.
Good
7,1
Pros: Great location with great views. iPad in the the room was a cool touch
Cons: Considering the cost of getting a room at Moana Surf, I expected the room facilities could be upgraded (ie...shower and other parts of bathroom
Excellent
10,0
Pros: Everything
Cons: It was very crowded with a lot of people.
Excellent
8,8
Pros: Facility went out of its way to accommodate us.
Cons: House cleaning. Had to call 3 times to get sheets changed
Excellent
10,0
Pros: The staff were incredible and helped so much. Our flight was leaving late at night and they let us use a hospitality room to shower and get cleaned up before we left for the air port. The staff at the restaurants on property were fantastic, epically Omar at The Beach House. It's a quiet gem in crazy Waikiki.
Cons: Nothing.
Excellent
10,0
Pros: From the moment I walked in the door, I fell in love with the old beach vibe. The understated luxury just oozed from the place. The staff was amazing and always attentive to our needs from dinner plans at check in, offering a hospitality suite after check out because we had a late flight. Truly amazing experience and 100% worth the price tag!
Excellent
10,0
Pros: I loved it all. Room was comfortable. Great location. Beautiful hotel.
Excellent
10,0
Pros: Location was amazing. Staff were very friendly!
Cons: Pool is not the nicest.
Excellent
9,7
Pros: Pretty much Everything!
Cons: Pool and beach seating was very limited
Good
7,9
The hotel has a back courtyard style toward the oceanfront with many rooms facing an open dining and socializing area. Yet despite shutting down the dining and drinking options a sizeable group of people were permitted to boistrously carry on until 1 AM. This certainly disrupted the sleep of many besides my wife and myself as we were staying 3 floors above the area. The management of this high end resort can certainly do better.
Okay
5,7
Pros: The food was excellent The bed was very comfortable The room was very clean The front desk staff were on top of it
Cons: The room was over-priced for its size and location/view The hostess at the restaurant told us we had to wait 30 min for lunch sitting but didn't tell us we should have made a reservation so when we lined up at noon she told us we'd have to wait another 30 min Too much furniture in my hallway. Not elegant
Good
7,9
Beautiful, iconic hotel with a long history in an excellent location. Stayed in the Tower Wing and the rooms were nothing extraordinary. The same level of quality can be found for less in the area. Personnel were great. Food was overpriced for average fare.
Excellent
10,0
Pros: Everything was first class, from check in to check out. Very nice to have the complimentary Beach Club. It's a no hassle, take care of guest resort. Once inside and on beach, you do not know the hustle and bustle of Waikiki exists
Located in Kahala, this beachfront resort is on the boardwalk and within 3 mi (5 km) of Kahala Mall and Diamond Head. Honolulu Zoo and Waikiki Beach are also within 6 mi (10 km).
Overall 8,6 Excellent
Based on 291 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9,7
Excellent
9,6
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
8,8
Excellent
10,0
Good
6,0
Good
6,0
Excellent
10,0
Excellent
9,7
Pros: The food is excellent. While parts of the facility are outdated, it is well maintained and the attentive staff makes up for the slightly dated appearance. The beach is awesome.
Cons: The pool should be larger. The poolside menu could use some more pizazz and creativity.
Excellent
8,8
Pros: Private beach means it is never overcrowded. Friendly, professional staff. Dolphin Lagoon a must experience for kids. Big, comfortable room with comfortable bed, nice bath amenities. All toilets have a bidet, which is a nice surprise. Beautiful grounds and atmosphere.
Cons: Above average humidity for this time of year. We were told it was due to the El Nino from winter. Small pool (and number of chaise lounges) that can get crowded quickly. Food from the Seaside Grill and Plumeria is overpriced and okay, at best. Drinks overpriced, but tastes great.
Excellent
10,0
Pros: The staff and growns are amazing
Cons: The dolidpin and turtle tanks, way to small for them to live
Excellent
9,7
Pros: Kahala is located close enough to the city action yet far enough away where it's remote. Though the pool area was relatively small, it was never crowed. The dolphin lagoon and sea turtle exhibit was quite amazing. Beach was also gorgeous and calm. No complaints about the Kahala. Would definitely visit again.
Cons: Wish there was good snorkeling right around there but that's asking for too much!!
Located in Waikiki, this beachfront resort is connected to a shopping centre, just steps away from Royal-Moana Beach, Waikiki Beach and Royal Hawaiian Center. International Market Place and Waikiki Beach Walk are also within 10 minutes.
Overall 8,5 Excellent
Based on 304 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10,0
Good
6,8
Excellent
8,5
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
9,1
Excellent
8,8
Excellent
8,8
Excellent
10,0
Excellent
10,0
Excellent
9,7
Good
7,4
Good
7,4
Excellent
10,0
Excellent
10,0
Pros: Have dreamed of staying at the Royal Hawaiian for many years. The vacation more-than lived up to expectations. The adjacent mall and food court provided entertainment, shopping and reasonable meal choices.
Cons: Mid-week was peaceful and serene. By the weekend the place was filling up with lots of tourists. Can't believe how many people were in Waikiki in general.
Excellent
10,0
Pros: My girlfriend and I agree that The Royal Hawaiian is our go-to hotel for our stay-cations. We LOVE it there. It's hard to even consider other local hotels. The staff, the facilities, the service, and the way that the hotel feels secluded even though we're in the middle of Waikiki... there's so much to love about this place. This is our second year in a row staying here, and we'll definitely be back. Mahalo to everyone there for continuing to impress us.
Cons: This space intentionally left blank. :-)
Excellent
9,7
Pros: The staff was wonderful and the Mai Tai bar was a great place to sit and watch the sun go down. Rooms were very comfortable
Cons: This place is expensive, it really helps to be in the mindset that you aren't bargain hunting when you stay here. If you are here in peak season and want to take advantage of beach chair or umbrella rentals you may want to book them before you are onsite.
Excellent
9,1
Pros: Really good rooms and service.
Cons: The gym was not good!
Excellent
9,4
Pros: Location and service
Cons: So many kids and not enough chairs and umbrellas by pool
Excellent
10,0
Pros: Excellent location for beach access, shopping and dining.
Okay
4,2
Pros: The beach the ambiance
Cons: Everything else
Excellent
8,8
Pros: The hotel itself is quite beautiful. Though there is a very small pool, the pool deck is very comfortable and private. There is a fabulous view of Diamond Head on the beach. It's also not a mega hotel, so the number of people wasn't too overwhelming. The delicious muffins were a very nice touch, as well as the staff attention on the pool deck. Great location.
Cons: Our room seemed small. There were too many reasons we had to call for help, including repairs to the room and keys not working. All resolved, but annoying. I don't think a hotel of this caliber should be having these kind of problems. The price tag is very steep and I wasn't convinced it was worth it.
Excellent
8,2
Pros: Location is tops, literally the best part of Waikiki Beach fronts the hotel. Amazing history, second only to the Moana Surfrider. Very romantic, but not much stuff to do for kids.
Cons: AC in historic wing could be better. Pool is very small. Not sure why families bring kids here, they'd be much happier at one of the bigger resorts (including the Sheraton right next door).
Good
6,0
Pros: on the beach
Cons: They charge for a beach chair 45.00 daily. very crowded at pool and pool is very small.
Excellent
9,4
Pros: Historic, iconic hotel, still the best
Cons: Nothing
Good
7,6
Pros: Décor of main hotel was impressive however the waterfront tower that we stayed in was less than impressive. Without the oceanview it would rank average to poor.
Cons: Pool attendant was rather rude.
Excellent
10,0
Pros: Elegant surroundings, friendly staff, excellent location. We are glad we booked with the breakfast plan because the buffet with “Royal” options was awesome.
Cons: I’m a Starwood member and was told at checkin that I’d receive a 10% discount on restaurants, spa etc at the Royal as well as the affiliate hotels. The gentleman said it would be deducted from the final bill; however, at checkout no discounts were applied. I questioned this and was told I needed to present my card at the time of each service and the deduction was not automatic. The bad info I received at checkin cost me at least $60.
Excellent
9,4
Pros: Though we were in the heart of Waikiki, it did not feel like we were anywhere near the hustle and bustle that is the Waikiki of today. It truly felt like a getaway. Service was stellar, the staff was friendly and attentive, the setting and atmosphere can't be beat. You've spoiled us; we can never stay in another Waikiki hotel. TRH is the one for us.
Cons: Minor gripes about cleanliness. Found a charm and a bobby pin left by previous room occupants, and toilet had a few hairs and spots also from previous occupants.
Located in Waikiki, this hotel is within a 10-minute walk of Honolulu Zoo, Waikiki Beach and Waikiki Aquarium. International Market Place and Royal Hawaiian Center are also within 1 mile (2 km).
Overall 8,4 Excellent
Based on 1 616 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Good
7,7
Excellent
10,0
Excellent
10,0
Excellent
8,2
Good
7,1
Okay
4,5
Excellent
9,1
Excellent
10,0
Good
6,6
Okay
5,1
Pros: The location of the hotel is about the best thing I can say about the place. It was about two blocks from the beach.
Cons: The room we had was extra small and behind the elevator. The 'view' was of another side of the hotel which had balconies (we did not) and a view of Diamond Head (we did not). In a room within our 'view' and about two floors down the people in that room had a really good time partying out there. Between the elevator and the party, sleeping was rough. In addition the towel rack in the bathroom fell apart. Finally, they charged 25.00 a day to park there. Self parking was not an option, only valet parking. If you wanted to self park you had to find a place on the street and pay the meter or in a 'lot' across a very busy street.
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
9,1
Excellent
10,0
Excellent
9,7
Pros: Love the pool and location!!
Good
7,4
Pros: We really enjoyed how close it was to the beach. It's location was the best part of the trip. Easily walked over to rent mopeds that we rode to Diamond Head. Restaurants galore as well! The staff at the hotel are all so very sweet. The hotel itself is beautiful with a rooftop lounge/pool area; the view of Diamond Head was amazing!
Cons: We definitely got the short end of the stick with the standard room being so small. Next time we'll look into getting a bigger room.
Excellent
8,0
Pros: Good location
Cons: Too much elevator noise in room
Excellent
8,0
Pros: Staff and service was outstanding. We were well taken care of. We Felt like OHANA.
Cons: NO COMPLAINTS
Excellent
10,0
Pros: Enjoyed the price the best, but everything else was good as well.
Cons: N/A.
Good
6,5
Pros: Price wasn't bad
Cons: Noise from highway kept me up at night. Especially since they didn't have real windows, but only slats.
Excellent
10,0
Pros: The staff was amazing and very helpful and as nice as they could be. Very very friendly.
Cons: Road/street noise was a bit loud. Can't beat the price, location or staff. I got a lot for my money.
Excellent
8,5
Pros: Great price for good proximity to beach. Upon arrival they upgraded me to a junior suite for free and staff was incredibly helpful and nice. Room was clean. I'd stay here again in a heartbeat
Cons: Older style windows, sink faucet leaked and no bathtub plug -- all completely manageable
Excellent
8,0
Pros: Nothing fancy, but clean and close to the beach and park. Also, you can score choose by free parking in the park too.
Good
6,2
Pros: Nice bar.
Cons: Old and dated.
Good
7,7
Pros: It was conveniently located to shops and beach with a nice view of the ocean
Cons: Tiny room and mediocre service
Good
7,7
Pros: Close to beach and Waikiki great location nice staff
Cons: older rooms with average furnishings bad shower head small pool but fun expensive breakfast buffet $25 for parking/day
Mediocre
2,0
Pros: Early check in request at 12nn
Cons: Ongoing construction at 17th floor. Beds are not soft Unlike other hotels.
Okay
5,7
Pros: The location
Cons: The price
Excellent
8,5
Pros: This place was great- lived up to our expectations.
Excellent
8,2
Pros: Pool area and restaurant with bar were nice
Cons: Rooms need a fresher look. IE. Window louvres
Excellent
8,0
Pros: The room was still neat and clean for as old as it is. I am looking forward to seeing the makeover this summer. The staff were all very friendly and helpful.
Good
7,7
Pros: The location was the best part. Only a block away from the beach and a few blocks from the huge mall so overall good location.
Cons: This hotel is under major renovations. Which we knew for the most part going in. What we didn’t know was that we would be put on the floor right below from where they were actually working on and we’d be woken up everyday at 5:45am with banging and super loud noise. It makes no sense why they didn’t just place us on a higher floor that was completed already to avoid such a uncomfortable stay.
Excellent
10,0
Pros: The staff was so friendly and helpful. Hotel was big enough to be nice, but still small enough that the staff recognized who you were and spent time with you, not rushing on to help other people. The concierge was extremely helpful and the valets were very good catering to my needs.
Okay
4,5
Pros: Price , close to the beach , view
Cons: Air con, pillows, Windows old , lots of street noise . Breakfast / restaurant area was run down , breakfast buffet was weak . Place needs remodel upgrade
Excellent
8,5
Pros: Right next to beach,
Cons: My view was of a decay roof & walls over the pool.
Good
6,0
Pros: we like that it is at the end of the high rises and overlooks the zoo and Diamond Head. Easy to walk everywhere. Nice staff!
Cons: Tub needed repairs.
Excellent
9,4
Cons: Everything was excellent except the room was on the small side. But it was doable for a couple.
Okay
5,7
Cons: Air conditioner did not cool the room ..I realized this when I got there. The maintainence man said it needed to run for an hour to cool the room.I knew that this was not the answer...it was just a crappy air conditioner.I let it run for 4 hours and room was not cooled.They offered me a new room but it was late so I had to use a fan.
Excellent
8,0
Excellent
9,0
Pros: The staff (the desk staff, housekeeper, wait staff at the restaurant, bell man and valet) was very friendly. There was a problem with my room requiring me to be moved to a different room. The staff went out of their way to make sure that I was provided help when I had to move my clothes and luggage to a different room.
Cons: Food at the restaurant was not so great.
Excellent
10,0
Pros: The vibe was great. Rooms spacious and clean. Loved the historical aspects of Hawaii on the walls. Pool area great for kids. Front desk great. Calvin who brought in our luggage was terrific. Liked the specials for the restaurant. Really nice bartenders.
Cons: Breakfast in the restaurant was pricey. Door keycard locks didn't always open and door for one of our rooms stuck.
Excellent
9,7
Pros: It so close to every thing stay was so friendly and helpful . When asked about place to eat the gave like 10 place in the week we tried like 6 all where great . Place was clean and very nice . Views where great and the room was very clean and nice .
Good
7,4
Pros: Right on the edge of Waikiki, across from the zoo and close to the beach and ocean.
Cons: A little outdated in the rooms. Room was very tiny.
Located in Waikiki, this hotel is within a 10-minute walk of Waikiki Beach and Honolulu Zoo. Royal Hawaiian Center and Ala Wai Golf Course are also within 15 minutes.
Overall 8,4 Excellent
Based on 908 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10,0
Excellent
8,0
Excellent
8,0
Good
7,1
Excellent
10,0
Excellent
10,0
Excellent
8,8
Excellent
9,0
Excellent
9,7
Excellent
9,4
Excellent
10,0
Cons: room service was pricy and was not great only complaint 200 bucks was only worth 30
Good
7,7
Pros: I found the hotel itself and the staff and rooms very good. Large tv and a nice little balcony and large bathroom are above average for most hotels.
Cons: Hotel I found did not match up to the exterior picture and is so very different from the other local Hilton. It is away from the beach and in a busy road traffic area away from attractions. Ocean view room is from a distance over parking lots and between buildings. In room WiFi is about $10 a day and no buffet breakfast or bathrobe.
Excellent
8,0
Pros: Hotel is two short blocks away from Waikiki Beach. Very convenient location.
Cons: Only specific complaint was the lack of sound proofing. We were on a low floor and heard all the street noise as well as noise from surrounding rooms.
Excellent
8,0
Pros: The hotel was beautiful and ready for the holidays. Only a few blocks from the beach. Loved the towel access and hospitality for a late flight.
Cons: Didn’t care for the hotel restaurant.
Excellent
8,0
Pros: Loved the staff, very friendly. Location was conducive to getting around Waikiki, and picking up buses around town. Zip car located across the street. Great views on either side of the hotel. Free continental breakfast and internet were very nice plusses.
Cons: Gym is pretty lackluster. Not the worst I've seen, but, could have been better. Though, they did say new equipment was incoming, so, may be better now. Wifi was a little spotty in the guest rooms.
Good
7,0
Pros: Proximity to beach. Friendly staff. Nice little balcony.
Cons: Should have switched rooms immediately.Elevators ran ALL night against our headboard wall.My hard of hearing husband slept but I did not.
Excellent
8,2
Pros: Friendly staff.
Excellent
8,0
Pros: Location. Great business center.
Cons: No free WiFi
Excellent
10,0
Pros: Clean rooms, nice pool and hot tub area, friendly staff
Cons: Pool bar not open during covid (April 2021)
Excellent
9,0
Cons: Parking situation and driveway setup
Good
6,0
Pros: Nothing
Cons: Mac 247
Excellent
10,0
Pros: Only a block from Waikiki Beach. Nice clean hotel with friendly staff.
Cons: The swimming pool did not look very clean.
Mediocre
3,7
Cons: Valet parking only. Also it just wasn't anything close to what I was expecting when I booked a four star hotel.
Excellent
8,5
Pros: Comfortable bed. Great views. Amazing staff.
Cons: There are no fans in the bathroom. The shower/tub was really short for tall people. No water fill up stations on each floor.
Mediocre
3,4
Pros: Nothing
Cons: Room service was inedible, room was tiny, rude staff, further from the beach and activities than expected, overpriced, THE Smallest pool. Additionally when I asked where the pool was the concierge replied "the pool is for guests only" assuming I just wandered off the street or something. Overall just rough stay. Definitely would not recommend.
Excellent
9,1
Pros: Room was clean and fresh. Liked the available beach towels and the children enjoyed the pool in the evening. one block to the beach. Friendly and helpful staff.
Cons: Resturant was ok, typical of hotel restaurants, would recommend going out for better food. Good for family in need of quick food. Breakfast pancakes are huge for one child (adult menu). Found free wifi slow, not much faster when we paid for 24 hours.....
Excellent
10,0
Pros: Only stayed one night and spent most of our time out, as you might imagine......but the time we did spend in the hotel was great.....the staff and facilities were excellent!!! Would definitely refer you to a friend.......
Located in Waikiki, this beachfront resort is on the boardwalk, just steps away from Royal-Moana Beach, International Market Place and Waikiki Beach. Royal Hawaiian Center and Waikiki Beach Walk are also within 10 minutes.
Overall 8,4 Excellent
Based on 102 reviews
All
- All
- Families with older children
- Families with young children
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
Excellent
9,1
Pros: I love the location ...so close to everything !
Cons: The fact that the outside air con unit was just below us &!it was VERY noisy ! The fact that as a paying guest at the hotel, we couldn't book a table at dinner time in DUKES ! Also upset that there is no longer the 'all you can eat' buffet in the evenings!
Excellent
9,4
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Good
7,9
Good
7,7
Excellent
8,8
Cons: Noise from other guests in hallway was a little annoying
Good
7,7
Pros: Location is excellent. Restaurants are great with excellent staff.
Cons: Late checkout is $25 per hour. Maybe this is a new standard but it's not guest-friendly. When flights leave late in the afternoon, an 11:00 am checkout with no convenient option for staying an extra hour is very inconvenient.
Excellent
10,0
Pros: Location, cleanliness,amenities,value
Cons: No dislikes
Excellent
9,7
Pros: Smack dab on the beach in the best part if Waikiki. Staff was super friendly. Pillows were the best.
Cons: Pool area too small.. Difficult to get a chair. Piol, hot tub closed too early. Bar so crowded difficult to get a place to sit.
Good
6,5
Pros: Convenient location right on the beach.
Cons: Elevators were confusing and did not respond properly. Stopped at almost every floor going up and down.
Good
6,8
Pros: Great location on the beach.
Cons: Some of the staff tried but didn't know basic things. Elevators have a strange call system and are very slow and crowded.
Excellent
10,0
Pros: Excellent accommodation, great staff particularly a guy called Alex at Reception. Nothing was too much bother. Would definitely stay there again.
Cons: There was, in our opinion, nothing to dislike.
Excellent
9,6
Pros: Comfortable, clean, and excellent location. Hotel restaurants are good and have a great view of Waikiki beach.
Cons: The gym is almost nonexistent.
Excellent
8,3
Pros: Excellent location. Nice that there is an available laundry available. Decent size rooms. Friendly staff.
Cons: Not crazy about Duke's. Mediocre food and service. Pool area is on the small side.
Excellent
8,0
Pros: Centrally located hotel with a very popular restaurant/bar located on the ground level.
Cons: This is a very busy hotel that lacks a "real" lobby. Some people might not even notice this, but it may the stay feel odd, sort of unofficial since the only time we interacted with any staff was when we checked in.
Excellent
8,5
Pros: The staff was amazing!!! Everyone was willing to go the extra mile to help out. The location is amazing and in the heart of Waikiki!
Cons: Wifi Connectivity is limited to 3 devices and customer support cannot change this. The lack of a full bath tub was disappointing.
Offering direct access to the beach, this Waikiki resort is in the entertainment district, steps away from Kuhio Beach Park and Duke Kahanamoku Statue. International Market Place and Honolulu Zoo are also within 10 minutes.
Overall 8,2 Excellent
Based on 1 556 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9,7
Okay
4,8
Good
7,4
Excellent
10,0
Excellent
9,4
Pros: When you go to Wikipedia and look up Waikiki, there is a picture of THIS hotel! If you book an Ocean-front room on a higher floor in the Eastern-most tower, you'll have the classic view most can only dream of from your balcony or even inside the room. Besides the obvious beach across the street, within a few blocks walk, you'll find dozens of restaurants and high-end shops, as well as the Honolulu bus transit line. Timely response to the only need we presented was commendable. Wifi worked well, also.
Cons: Room service neglected to replace the coffee pod on one of the days the room was cleaned. We didn't notice until the following morning when it was time to make coffee. When visiting the fitness room, one of the two elliptical trainers had a broken display. This made it impossible to use in any mode other than manual.
Excellent
8,5
Excellent
8,5
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
9,7
Excellent
10,0
Excellent
8,5
Excellent
8,5
Okay
5,1
Excellent
8,0
Pros: The updated room was very nice. We stayed on the 37th floor and we had a fabulous view of Diamond Head and the beach. The beach is literally right in front of the hotel. The location is great. It is within walking distance of everything you need. This hotel is a great value for the price. Overall, I would definitely stay here again.
Cons: The lobby needs to be updated. It was clean but the decor looked like it was from the 80's. They need to update it like the rooms. The elevators were a bit of a hassle. There were 4 of them and one was not working. The ones that were working seemed to have a mind of their own at times.
Okay
4,3
Cons: For the money not a nice hotel room. I would not consider it a 3 star hotel, more like a 2.
Excellent
10,0
Pros: The water pressure in the shower was excellent! The staff asked us daily if there was anything they could do to improve our stay; it made us feel very welcome and that they were eager to make our stay the best it could be.
Cons: Nothing; we have no complaints.
Excellent
8,5
Pros: The hotel is newly renovated and less than a 5 min walk to the beach Love the pool And lot of all love their customer service. Renee went above and beyond to make sure we were well taken care off Great breakfast The aquarium was really fun for our kids along with the pool.
Cons: Our refrigerator broke on day one but they were good about replacing it The parking is expensive $30 a day as is the breakfast buffet $35 per person Wish the kids pool was heated The Morimoto restaurant customer service was disappointing as they kept saying the chef was there so we made multiple reservations and yet every time we went they came up with some excuse as to why we could not meet him. A great way to make money
Excellent
9,6
Pros: I liked the location of the hotel and the area around it.
Cons: There was a lot of people staying whhich even though it had multiple elevators it took a long time to get from floor 1 to 31.
Excellent
10,0
Pros: I LOVE the new renovations they are doing here. I really enjoyed my stay and will be back for sure. Comfortable beds, great showers, beautiful views. Friendly staff ! It was wonderful.
Cons: The 35$ breakfast cost. It was a surprise to me to pay that much for breakfast.
Excellent
10,0
Pros: It was so close to the beech and shops
Good
7,7
Pros: Location! Great view and clean
Cons: Outdated decor is easily overlooked for a clean low priced room
Excellent
10,0
Cons: Toilets are little old and there is no AC
Excellent
10,0
Pros: Location, people and hotal interior is awesome ~
Excellent
8,5
Pros: After a chaotic wedding week this place was just what I needed. The bed was fantastic. I hadn’t slept that well in months!
Cons: Long check I lines after 2 pm
Excellent
9,6
Pros: The view was amazing.
Excellent
8,2
Okay
4,2
Cons: I booked this room for my elderly parents for their first vacation in Hawaii. Paid for a partial ocean view room, and got only a slice of ocean. They were given the worst room possible in that category. AC unit outside room was extremely loud which made their sleep miserable. I feel sorry for them and regret booking this hotel. But the damage was done.
Excellent
9,7
Pros: Everything! Especially the Beach/Waterfront! It was walking distance from the hotel and EVEYTHING else...Love it. I booked this trip as a father's day present for my husband and to celebrate our 31st wedding anniversary...loved everything!
Cons: No much....
Good
6,0
Pros: I liked the location. It's right next to the mcdonalds if you're hungry for a cheap meal, especially if you don't want to spend $35 for the breakfast buffet that they offer at the hotel. But if you get a free deal for the breakfast buffet if you book through Expedia or a third party website , it's definitely worth it. There's a parking garage connected to the hotel but it'll cost you $25/night. It's also super close to the Hyatt and international market. And the beach is 1 min walk. You just have to cross a stoplight. Diamond Head and the zoo are close too. I would uber to diamond Head if it's later in the day cuz parking can go fast. But the zoo is walkable.
Cons: There's a hidden resort fee that you pay $20 a night for. But my question was, where's the resort? The clerk was like, "this is the resort." But he wasn't clear that the "resort fee" included beach towels and beach chairs. There's a LOT of construction going on. It doesn't bother me so much, but it might bother you. There's no pool, but the hotel does have access to the Hilton's pool next door. But I was just swimming at the beach the whole time. All the "resort" amenities are basically under construction/refurbishment- like the aquarium with restaurant and tennis courts. So the only thing was I was paying a resort fee when the stuff for the resort aren't even available. I feel like they should have just waived the resort fee.
Excellent
9,1
Pros: Love every second of my stay. The staff was very accommodating. Whether you're a visitor from another state or country, they treated every guest equally. And we were visiting from another island. My favorite was the huge Aquarium and the swimming Mermaid.
Located in Waikiki, this spa hotel is within a 15-minute walk of Ala Wai Yacht Harbor, Hawaii Convention Center and Ala Moana Beach Park. Magic Island and Waikiki Beach Walk are also within 15 minutes.
Overall 8,2 Excellent
Based on 634 reviews
All
- All
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8,8
Pros: You can’t beat the view - this is our 7th or 8th stay at the ilikai Also great value The extra things like beach towels & beach chairs and having a kitchen is fabulous
Cons: Not as cheap as it used to be but still great value
Excellent
8,5
Pros: Good location, with big rooms and kitchen which was a big plus even for couples. The valet parking was very efficient as well. The trolley stops by outside which was really convenient.
Cons: The elevator was too old and slow, there was too much waiting to do.
Excellent
8,5
Pros: Loves having a kitchenette ... very well stocked ..be sure to select the upgraded /newly remodeled rooms
Located in Waikiki, this hotel is within a 5-minute walk of Royal Hawaiian Center, International Market Place and Waikiki Beach Walk. Waikiki Beach and Honolulu Zoo are also within 1 mile (2 km).
Overall 8,2 Excellent
Based on 607 reviews
All
- All
- Families with older children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8,0
Okay
4,2
Excellent
9,4
Excellent
8,8
Excellent
8,2
Excellent
9,1
Excellent
10,0
Excellent
10,0
Pros: I enjoyed 2 nights here and then looked for a bit more savings. I actually went to 3 other hotels in the 100-150 range and looked at their rooms. Nasty. Old, outdated, musty, mildewed... the Shoreline Waikiki is not fancy, but it sure is clean and smart. So I went back and rented another room for 3 more nights. Rooms are small. Rooms were clean! First room, on 6th floor, was a tad shinier and newer than second room I rented on 5th floor. I suppose it had seen less traffic. Hotel staff was friendly, there's coffee and iced tea downstairs, there's a simple but clean and effective pool on the roof. All the design/remodel choices are one smart notch above budget. Hotel is a few feet off of Kuhio, in the midst of the Waikiki tourist district. Beach is a 5 minute walk. No complaints at all. Heartily recommended.
Cons: Hotel taxes in Waikiki are high, so a $119 room bills out at just under $135.
Excellent
10,0
Good
6,3
Pros: The only thing I like is the location and have to say : you pay for what you get.
Cons: Serious construction going on with their lower level restaurant, best to stay out of lower floor. I stay at 5th and still can hear the noise, start as early as 8am in the morning. Better to check and make sure they construction is finish before you make your decision, or demand upper floor room. The house keeping was horrible, 3 straight days without reloading the shampoo and facial towers... no washing cups, no wiping the table.. overall house keeping quality is poor.
Excellent
8,0
Pros: location close to everything ........
Cons: honestly I don't have anything negative to say. I would stay there again.
Excellent
10,0
Pros: I loved this hotel. It is very clean, very professional, they give a lot of attention to the small details. Housekeeping does an excellent job as well as the front desk people. I did not want it to leave. I will stay there in my future trips
Cons: Everything was perfect
Good
6,2
Pros: The location was great! Right in the middle of the shopping area.
Cons: We didn't like how one of the staff was very rude to us. I felt I was bugging her with my questions. Our room key didn't work and I asked for a new one and she rolled her eyes at me.
Excellent
9,7
Pros: Location & value.
Cons: Parking in Waikiki was expensive.
Good
7,4
Pros: Staff was nice, facilities were mostly clean, and you can't beat the price
Cons: The floor was dirty, the room was small, the chair was rusty.
Excellent
8,2
Pros: Location
Cons: Bed was really small
Offering direct access to the beach, this Waikiki resort is in a shopping district and within a 5-minute walk of Sans Souci Beach and Honolulu Zoo. Waikiki Beach and Waikiki Aquarium are also within 10 minutes.
Overall 8,2 Excellent
Based on 557 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Good
6,2
Good
7,3
Good
6,0
Excellent
10,0
Excellent
8,2
Excellent
10,0
Pros: Unbeatable location in Waikiki. Our room had a great view of both Diamond Head and the beach. The staff was friendly and accommodating. The bed was comfortable. Best shower head ever!
Cons: No use of the pool after 6 p.m. is a ridiculous policy.
Excellent
10,0
Pros: Great location, close to lots of activities like the zoo, aquarium and beach. Staff was very helpful and accommodating to our needs and although it was a short visit, staff remembered me by name.
Good
7,7
Pros: Friendly staff, great location.
Cons: Lacks a fitness center and the pillows and towels were standard.
Excellent
10,0
Pros: Comfortable beds. Great view and right across from beach. Staff was friendly and accomodating.
Cons: Could use thicker pillows though.
Excellent
8,0
Pros: Very close location to beach and stores.
Cons: The amenity fee. This should be included in the hotel cost.
Good
7,1
Pros: Location is great, pricing is competitive. I’ve stayed here 5-6 times before and always had a fine experience. Something seemed off this trip, perhaps bc the place was going through new management the day I left.
Cons: Shower temp was never warmer than luke for the entire five days. Pool had to be closed and drained for a day. Internet service went down my last day with a simple “sorry” from the front desk.
Excellent
10,0
Pros: I really enjoyed the peaceful and quiet location, Its the last hotel on the main drag, right next to the zoo and open grassy spaces that feel a bit more removed from the hustle and bustle of the area. I also really enjoyed the morning yoga sessions - what a great way to start the day!
Cons: Parking is expensive. Next time I think I'll taxi or Uber from the airport.
Located in Waikiki, this beachfront resort is connected to a shopping centre and within a 5-minute walk of Kuhio Beach Park and International Market Place. Honolulu Zoo and Waikiki Aquarium are also within 15 minutes.
Overall 8,1 Excellent
Based on 1 116 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8,0
Good
7,7
Excellent
8,5
Excellent
10,0
Okay
4,5
Excellent
10,0
Good
7,4
Excellent
10,0
Excellent
8,0
Excellent
9,7
Okay
4,8
Pros: In the centre for everything . Good clean rooms
Cons: To expensive the hotel charge extremely high prices for everything.
Excellent
10,0
Pros: I liked everything. The room was beautiful, the view was spatscular and the staff was always friendly. I did not plan on all the hotel and parking fees and the front desk was able to work with me by signing me up for the club membership and giving me a military discount. I will deffeintly be coming back and reffering everyone to this Hyatt!
Okay
5,7
Pros: The room
Cons: All the fees
Good
6,2
Pros: The bathroom had a bidet!
Cons: Noise, overpriced, busy, the shops on site staffing was unfriendly, too service food was horrible and they only serve till pm
Good
6,3
Pros: It has pretty nice view and close to beach.
Cons: I booked the room which has king bed and ocean view. But when I visited hotel there was no room of right that. I heard that my wife and I gotta stay 2 single bed inspite of we were in honey-moon. Staff in hotel told me "We do NOT guarantee the room type whatever I booked the room via Kayak." I claimed 3 times but nothing changed. Finally we spent more money($25 per night) to upgrade king-bed room. I wanna say u guys going to stay this hotel "They do NOT guarantee the room type."
Excellent
10,0
Pros: Large rooms. Comfortable beds. Superior shower. Great service. Breathtaking views. Outstanding amenities.
Cons: What didn’t we like? Having to leave and return home.
Excellent
8,0
Pros: We liked the location on Kalakaua Ave. across from Waikiki beach and walking distance to restaurants, shops and entertainment.
Cons: The pool is small for the size of the resort but we had the beach so we made it work for ourselves.
Okay
4,8
Pros: Nice and clean modern bathroom
Cons: Beds were just awful and uncomfortable... Spa was not a high value experience
Excellent
9,6
Pros: King size bed, quiet/clean room, n location perfect walking distance yo beach n shops
Okay
4,8
Pros: Convenient locale . Beds comfortable .Staff friendly.
Cons: Room was dirty , building infrastructure in dire need of serious renovations . Poor TV connectivity. Poor food choices for such a large resort. No longer worthy of the Hyatt brand & reputation
Excellent
10,0
Pros: The staff was super friendly and very helpful! We forgot to bring a stroller and they were able to loan us a stroller during our stay. There was something wrong with our room, but they managed to fix it right away. Had such an amazing stay would definitely recommend!
Cons: Something that was a bit confusing was how to order room service. We managed to bring food from Swim that was To-Go so that was the route we took instead of room service.
Excellent
10,0
Pros: Everything
Cons: That we had to leave so soon haha
Excellent
10,0
We had an amazing time and would gladly stay there again thank you for all your help and support
Okay
5,9
Recently renovated but still Kinda old feeling
Excellent
10,0
Pros: Great value. Booked after Airbnb didn’t work out and it really was a vacation saver. Nice rooms, great beach across the street, helpful staff, plenty of shopping and excellent restaurants nearby. Amazing gym too.
Excellent
8,0
Pros: I liked the fact that the view for the room we had was pretty comforting. We were able to see the ocean and close to the other shops. It was walking distance from many restaurants and overall me and my other half had a great time.
Cons: I didn't like the fact that there wasn't a microwave. However there was an alternative to make hot water using their coffee/tea machine. But that's minor compared to some other hotels we've been in.
Nestled on the beach, this Waikiki hotel is just steps away from Kuhio Beach Park and Waikiki Beach. International Market Place and Royal Hawaiian Center are also within 10 minutes.
Overall 8,1 Excellent
Based on 895 reviews
All
- All
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10,0
Good
6,5
Excellent
10,0
Okay
4,2
Okay
5,6
Pros: Very noisy at all hours. Lot of echoing from hallway, doors that close loudly, and noisy elevators. Lobby outdated. Location was across the street from the beach. Rooms were clean, but small.
Cons: Constant noisiness.
Excellent
10,0
Pros: Location, location, ....rooms were great, views were great, staff was very responsive and helpful
Excellent
9,1
Pros: The staff was friendly, the view was amazing.. eggs n things downstairs is sooooo yummy.. so easy to cross the street and rent an umbrella and chair by the banyan tree.. Paradise for Waikiki..
Cons: Nothing.
Excellent
8,8
Pros: Great location! Great building! Cleaning staff super friendly and professional. Loved the decor and movie rental feature.
Cons: Loud slamming doors. Check-in lady was rude and short with me. Ice only at the front desk? Weird.
Okay
4,0
Pros: Front desk went out of their way to help us with whatever challenge we had
Cons: We received no room service whatsoever.
Okay
4,0
Hotel is old is not clean
Good
6,5
Pros: Well maintained. Unique hotel. Great location with some decent beach toys included.
Cons: Cramped driving around lobby with poor parking setup. Small room but space was well utilized. Visually older and smaller from the outside.
Located in Waikiki, this beachfront resort is in the entertainment district and within a 5-minute walk of Kuhio Beach Park and Waikiki Beach. Honolulu Zoo and International Market Place are also within 10 minutes.
Overall 8,1 Excellent
Based on 639 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9,4
Excellent
8,8
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Okay
4,5
Pros: Closeness to the beach
Cons: When we arrived to our room, the city view was a view of the parking garage, actual a parked car was about 3 feet from our window. It was NOT a city view which I booked. When we called the front desk, we were advised they were completely booked and had no rooms available elsewhere. (We looked online and it did indicate there were rooms available for the night in a better location.) We were told we would be upgraded to a partial ocean view, but not until the next night. Also, there is an additional $30 charge per night for staying at that location, we were not advised of that until we were checking in. We also had to pay an additional $47 per day for valet parking which we also were not advised of until we checked in. The rooms are run down and carpets are old. In the high traffic areas the carpet had creases in spots, enough to cause us to trip. We had a negative encounter with one of your valets, we lost the valet ticket that was on the key, when we returned, they made a big deal of it, told us that we should have kept it on the key ring. Not good customer service especially after charging $47 per day!!!. This is a Marriott Resort and we booked it because of the name and our expectations were not even remotely met... Marriott should evaluate this location, both the desperate need of renovation and some of the customer service. If it's not going to be renovated soon, then charging appropriate hotel/motel rates and advertise appropriately.
Excellent
9,7
Pros: The location is acceptable and very close to the beach. Depending on where your room is located you might be impacted by the pool activity and noise.
Cons: I didn't like the fact that you get a room rate online, but when you arrive there are extra fees (Resort Fee $30.00 a day, and if you valet park a vehicle, it is $37.00 a day). The fees are not necessarily hidden, they are just not posted on the daily rate schedule. You find out when you are checking in. I have stayed in Honolulu many times and these fees are normal for most of the hotels. Hence, it would be better to show all of the rates and fees that are associated with your stay, so that you can make an intelligent choice in your selection of a hotel,
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Good
6,2
Excellent
9,1
Excellent
10,0
Excellent
8,5
Excellent
10,0
Excellent
8,0
Excellent
9,4
Okay
5,7
Okay
5,1
Excellent
10,0
Pros: Excellent location, facilities and value. Great service.
Cons: Nothing.
Excellent
8,2
Pros: I liked that it was in the center of all the action and right by the beach
Okay
5,1
Pros: the location is great
Cons: everything else
Excellent
10,0
Pros: All of it
Excellent
10,0
Pros: Everything
Good
6,2
Pros: Nice location and only steps to beach!! Lots of activities and shops.
Cons: Bathroom was not properly cleaned on arrival. :(
Excellent
9,4
Pros: Location, Bar and restaurants, hotel layout.
Cons: Parking and resort fee add over $60/day.
Excellent
8,5
Pros: Clean rooms and great location, nice staff and daily offerings of activities.
Cons: in need of a slight remodel for the rooms.
Excellent
8,0
Good
6,8
Cons: When booking I stated there will be 4 of us sharing the room but upon arrival they charged us more and insisted it was the fault of who ever we booked it through.
Okay
5,7
Pros: - proximity to beach - known hotel chain
Cons: - based on the positive reviews and high price, I thought this would be better; - first time to Honolulu - I thought the location would be better; - move on - there's lots of better choices
Excellent
8,2
Pros: Wonderful associates
Cons: pool assignments during renovations and policing of property
Excellent
8,0
Pros: Close to beach and multiple shops and dining.
Cons: Rooms could use microwave
Excellent
9,4
Pros: Terrific location, terrific service
Good
7,7
Cons: Expected better view from upgraded room
Good
7,7
Pros: The hotel is great. It is clean with a friendly staff and located very conveniently.
Cons: My only complaint and my warning for folks booking here would be that the price is definitely not what you see. I booked my rooms on Kayak and paid in full at booking. When I got to the hotel I was told that there was a $30/ day + tax charge for staying in the hotel. To self park in the hotel parking garage is $35/day or you can valet park for $37/day. The additional $65+/day adds up quickly. Just a heads up. Otherwise the hotel was lovely.
Excellent
10,0
Pros: From the moment I checked in, I received excellent service. Richard was the gentlemen who checked me in, offered top-notch service, gave me a wonderful room, made me feel valued for being an Elite Marriott Rewards member, thoroughly explained the Resort Fee and Package. I enjoyed my time there and wish I was there longer.
Cons: They did charge me for valet parking when I only used guest parking. I had to get that corrected.
Mediocre
2,0
Pros: I enjoyed checking out of this hotel and telling them how I felt about our stay
Cons: I liked none of this experience
Okay
4,0
Pros: Nothing. Literally, this place steals your money and just treat you as a person who is going to keep them in business. Miserable.
Cons: Everything. This is not a hotel that should be associated with Marriott. I never used Marriott after this experience.
Excellent
10,0
Amazing. The views from the front tower are unbeatable. Would stay here again. Not the cheapest but friendly staff and great amenities. Highly recommend
Located in Waikiki, this beach hotel is within a 15-minute walk of Ala Wai Yacht Harbor, Hawaii Convention Center and Ala Moana Beach Park. Magic Island and Waikiki Beach Walk are also within 15 minutes.
Overall 8,1 Excellent
Based on 48 reviews
All
- All
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8,0
Located in Waikiki, this beachfront resort is in the entertainment district and within 1 mi (2 km) of Royal Hawaiian Center and Waikiki Beach. Honolulu Zoo and Ala Moana Center are also within 3 mi (5 km).
Overall 7,8 Good
Based on 2 587 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9,4
Excellent
10,0
Excellent
9,7
Excellent
10,0
Excellent
10,0
Excellent
8,0
Excellent
8,2
Excellent
10,0
Excellent
8,8
Mediocre
3,7
Excellent
10,0
Excellent
8,2
Excellent
10,0
Excellent
10,0
Mediocre
3,4
Excellent
10,0
Excellent
8,2
Excellent
8,0
Excellent
10,0
Good
7,7
Excellent
9,4
Excellent
10,0
Good
6,0
Excellent
10,0
Excellent
10,0
Okay
5,1
Pros: Alyssa was very helpful in helping us to switch our rooms and we do appreciate her very much.
Cons: We started off on the wrong foot from the moment we arrived, having to wait over and hour to check in. Yes it was the weekend of the marathon and we understand that but, for the first 45 minutes they had only 3 people checking in the regular guest and only 3 checking in the Hilton elite. After they put another 3 on each side the line moved much quicker. On top of this we had booked a king bed but when we go to the room it was 2 queens and by this time we didn't want to go back to the front desk and wait even longer. They did end up moving us for our second night, but it's still frustrating when you have to move in the middle of your trip. On top of this the beds aren't what i would expect when i'm paying $375 a night..super hard and could almost feel the spring in one of them....needless to say we won't be wasting our money next time we visit Oahu.
Good
7,7
Okay
5,1
Cons: The inclusion of the mandatory and deceptive "resort fee" tainted my entire experience at the Hilton Hawaiian Village. The "resort" amenities offered no additional value to me yet were not optional. What's more, the one "resort" amenity that I did use, wireless Internet, was terrible and unusable; just loading Gmail timed out continuously. I ended up using my phone as a hotspot because it had better throughput. The charge for parking was yet another bait-and-switch and was not included as it is in other hotel's resort fees. As a matter of principle I will not recommend this hotel to others nor stay there myself if Hilton continues this deceptive practice.
Excellent
8,2
Excellent
10,0
Good
7,4
Excellent
8,0
Excellent
8,0
Excellent
10,0
Excellent
9,1
Excellent
8,3
Excellent
8,3
Excellent
10,0
Good
7,1
Excellent
10,0
Excellent
9,4
Pros: Hotel staff, bars, main pool, being right on the beach. I had requested Diamond Head view with the package I bought, and found that I wouldn't get that on arrival BUT the guy that checked us in did find one albeit on a much lower floor but still fantastic view and that made my 50th birthday very special. Drink pricing different in different bars! The resort fee baffles me, no idea what that is actually for. Staff were great and the Pronto Pickle was a life saver after a very full day of sightseeing and touring! Great staff in there too, and we could take hot food to the room with a couple of drinks from the ABC! :o) sitting on the balcony watching the sun go down. Nothing better.
Cons: Check in seems an incredibly slow process and there's little point to the 2 lines for HH members. However, the staff do not let you leave the check in without ensuring you have every bit of information you could want. All very patient staff. Pricey hotel, resort fees, and parking fees, and beer! However, the cost of cocktails were a welcome surprise! The pools are all in the shade by 5pm, which is such a shame.
Excellent
8,5
Pros: The bed was very comfortable, the toilet and bath were very nice. Staff was nice. During our visit it sounded like 3 people banging on our door yelling then ran away... The television was nice but the instructions to use the ps3 weren't clear, a suggestion would be to add more hot tubs bc the closest one to us was on the other side of the resort. The staff was kind enough to let us check out later, free of charge but have yet to here back about the refund for parking since we took and uber and did not park in or use the garge. Overall I look forward to staying again.
Cons: We could only find 2 hot tubs in the same area on other side of resort. Have more towels in each room. Give me a receipt or confirmation email that I was refunded for the parking I was charge for when at the beginning of our stay but ended up not using.
Mediocre
2,0
Excellent
10,0
Excellent
10,0
Pros: We stayed here two years ago, in an Oceanview Room in the Rainbow Tower, and now we're back and staying in an Oceanfront Room in the Ali'i tower. This is a great place, walk out of the hotel lobby and onto the sands of Waikiki Beach. The resort covers several acres, packed full of shops, restaurants, bars, everything - and then a simple stroll down the beach and you're in the main shopping area of Honolulu. The Ali'i Tower and the Rainbow Tower are similar in price, the difference though in the Ali'i Tower is that it's like a special club within the larger resort. There's a dedicated Concierge, many perks such as free water etc, a dedicated level 2 area that contains a gym, a swimming pool with deck chairs, and a bar with tables and chairs. You also get a leather wristband that they suggest you wear on the premises, and that gets you front of line access to all the Hilton owned restaurants on the property, and that's proved to be very handy. Highly recommended, and we wouldn't stay anywhere else in Honolulu.
Good
7,4
Pros: Our room had everything that you would expect: bed, balcony, clean linens. The pools were nice, dining facilities were adequate.
Cons: We paid $180 for a "Resort View" room. What we got was a "view" of a noisy construction site. My husband called the front desk and requested to switch rooms. The desk seemed moderately confused by this request (acted like they didn't know about the construction which was being done at the Hilton). We moved towers and half of our room keys didn't work the first time we accessed the room. The second time (five minutes after the first time), none of the keys worked. When we went down to the desk to get a new key, the staff member acted like it was our fault that the key wasn't working ("I know you put your key by your cell phone!" when we had simply set it on the nightstand while we unpacked our things). We were disappointed by the unprofessional dealings by the resort staff.
Excellent
8,5
Pros: Great location to enjoy Waikiki with great pool and beach options. Staff were friendly.
Cons: Diamondhead Tower is a little outdated, basic but clean.
Excellent
10,0
Pros: Everyone was so helpful
Cons: I wish room service had better choices.
Excellent
8,0
Pros: I enjoyed the shops and places to eat. The beach was clean and close. The Village was beautiful. The staff was excellent.
Cons: A bit explensive. Between the resort fee, taxes and parking it added about $130 for 2 days to my bill.
Excellent
10,0
Pros: Comfortable room. Plenty to do on-site including dining, swimming (pools and beach), shopping and tour pick-up.
Offering direct access to the beach, this Waikiki hotel is in the entertainment district and within a 10-minute walk of Honolulu Zoo and Waikiki Aquarium. Ala Wai Golf Course and Ala Moana Center are also within 3 mi (5 km).
Overall 7,8 Good
Based on 1 039 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Good
6,0
Excellent
10,0
Excellent
8,5
Excellent
10,0
Excellent
8,0
Okay
5,7
Excellent
8,0
Excellent
8,2
Okay
4,2
Pros: Good location. yeah, that's it. and there's tons of other hotels on the beach. I would elsewhere other than Aston brand seeing how they're managed.
Cons: Staff was not organized and not caring. They gave key to our room to other guests. I don't know if it's good or bad we were in the room at the time. Assuming they only did it once. A hotel employee even tried to let people in. Hint - new, empty rooms don't have the Do Not Disturb sign hanging on the door. They called us twice after 11PM trying to sort out their mistake in booking.. I complained to staff, no reaction. When i was checking out, they didn't ask how my stay was, otherwise i would've complained again. BTW, there were 4 workers just standing there when i checked out, so it's not like they were rushed. Small gym, small pool, big resort fee. Still have to pay $30/night for parking. Make sure you add $60+/day to your expected price your paying. Two sets of keys stopped working at the same time. they claim they both got demagnitized. 2 sets of keys kept in separate places at the exact same time? they screwed up. They didn't clean the room every day, even when empty from 6am-12. Bathroom stank of mildew. Safe didn't close reliably. Hair dryer only worked on 2 of 3 settings. We didn't get our welcome bag of sunscreen until second day of our stay, again pointing out they screwed up in the system. Refrigerator froze all liquids inside, not just in the icebox. No way to adjust it. Lots of drunk biker gang guys at the pool bar at night. They staggered into our private party. They have a weird elevator system where you have to press your room key and punch in the floor outside the elevator. there's no buttons inside. and you can't go from the rooms to the ground level. you have to stop at the 3rd floor in either direction. The first day i was confused and i asked the staff how to get to the ground floor, he told me i had to valet. i said i just want to get to the parking area and he just kept telling me i have to valet and pointed to the lobby. Elevators were broken every night.
Mediocre
3,4
Cons: 100% not a 4-star hotel, 1000% would not book again. Facilities are worn, tired, and much different than advertised--rooms are bare, with damaged furniture and the advice from other reviewers about needing flip-flops for the bathroom floors? Follow it. After asking to switch rooms because we booked a king, not a double room, we were told none were available. After complaints about state of the bathroom's floor and old toothpaste globbed all over the sink, the front desk was able to "pull some strings" and landed us in the room we originally booked, with a cleaner sink and marginally cleaner floor. Other guests were listening at this point, so I suspect that helped. After being frank with the front desk about our dissatisfaction with the bathroom (see below) We finally ended up in an "Ocean View" room, which was the exact same room with the exact same problems. Rooms are spatially adequate, but only include a bed and bar-height tables with stools--nowhere to comfortably sit. Bathrooms are barely serviceable, with towel racks, shower rods, etc. visibly pulling out of the walls. Caked-on dirt in the shower made it feel vaguely unsanitary, and once-white tiled floors were full of broken tiles, and grout stained with mold? urine? dirt? left me wishing I had brought those flip flops. The entire space has also clearly been painted over and over again, adding to the college-dorm feeling. Towels are scratchy and often have stains on them, as do the sheets. The worst part of the rooms was the sliding door/window system--our own door rattled and banged whenever one of our neighbors closed their doors. I was woken up at all hours of the night to what sounded like someone trying to break into our room, when in reality someone was just stepping outside. On-site parking is mandatory valet at ~$47/day+tax, considerably higher than surrounding properties after a quick web search. Valet is understaffed, so factor +15-25 min just to get your car. You'll also be forced into paying ~$39/day+tax "Resort Fee," for which you will receive absolutely no value. Even as they advertise that this covers all manner of services, good luck actually finding the amenities to enjoy. The only info given about these is on a slide which displays for 2 seconds every few minutes by the front desk (see photos). What we found was a motel masquerading as a high-rise hotel, with rooms that made me nostalgic for my old college dorm. I will caveat that all staff we spoke to were kind and polite, if not necessarily the most helpful. Despite our complaints about the bathroom, we heard no acknowledgement about our concerns, but were just continually offered an upgraded room with a view (an ocean view does not make up for the decrepit bathrooms). Staff's positive attitudes are not nearly enough to overcome the quality of the service and accommodations offered by the Aston Waikiki Beach Hotel.
Excellent
10,0
Excellent
9,1
Good
7,7
Okay
5,1
Pros: Location is good.
Cons: The actual room we are staying in is smallish and dated, but the location is pretty decent - south end of Waikiki nearer to Diamond Head. Probably rates as 4 stars, but I have to demote it because of the aggressive timeshare people patrolling their lobby to intercept guests. After a long 13+ hours of travel, we arrived exhausted to be greeted by a young lady literally right off the elevator opening onto the lobby floor. She promised to help us get settled and seemed to be someone with the hotel. In fact, she works for Diamond Resorts, a company trying to re-brand timeshare scams into modern points-based vacation packages. What we thought was the hotel helping us get checked in and settled turned into a sales pitch about discounts on various tours, etc. if we just attended a presentation the next morning. The presentation was pitched as 2 hours, and no obligation, etc. We were pretty dazed from the travel and they were talking about saving hundreds of $ for a short presentation, so we agreed to this. You can (and should) google Diamond Resorts and educate yourself about them, and that's another story. We didn't buy anything, but they used super aggressive sales tactics and eventually basically insulted us for not agreeing to play ball and part with several thousand dollars on the spot. Here's the rub - as I was (later) researching Diamond Resorts, some of the cautionary tales about them I read were from people ambushed at other Aston properties - Maui, etc. So, I canned my plan to complain to the manager here, because clearly they condone, if not support, the Diamond Resorts people. Not sure, they might even be owned by the same private equity firm (Apollo). So, I recommend avoiding all Aston properties, as they allow their guests to be harassed and ambushed by overly aggressive scam artists.
Excellent
10,0
Pros: When we arrived the room air conditioner did not work so they upgraded our room to a king with ocean view on the 22nd floor. Beautiful sunsets
Good
6,0
Pros: It's clean. Great elevators. Nice room.
Cons: I need to request the receipt. It would be great if they emailed to me.
Excellent
8,0
Pros: It’s situated very well, at the end of the Wikiki strip. Not over the top, but serviceable. Maybe a bit pricy, but you pay for the location.
Cons: Not clean 100% - maybe about 89%?
Excellent
9,7
Pros: All of the staff was helpful and pleasant
Cons: It's time to upgrade the bathrooms.
Excellent
9,4
Pros: Location and ocean view are both perfect - get the ocean view, it's worth it. They have free sunblock by the pool!
Excellent
8,8
Pros: Location
Okay
5,1
Pros: The hotel is conveniently located right across the Waikiki beach, with a lot of great restaurants and boutique shops near by. There are also big shopping centers in the neighborhood.
Cons: Other than location, Aston doesn't have much to offer. We were really disappointed at the service as front desk staffs are not so friendly and helpful. I booked a Partial Ocean View room with king size bed, but they gave us a standard room with 2 double size bed. Mandatory unwanted additional service package deals are also added with a charge. The way how the hotel operated made us feel like Aston is "Cheap".
Mediocre
2,0
Pros: The location
Cons: Was getting kicked out of my room,
Okay
5,1
Pros: Nothing really
Cons: Small outdated rooms with poor service
Excellent
8,5
Pros: Location, amenities and the bars
Cons: A little dirty and dated
Good
7,1
Pros: Good location
Cons: Rooms need updating. Ceiling in bathroom leaked. Staff was very helpful and addressed the problems.
Good
7,6
Cons: My wife fell, while holding our daughter, while getting into the pool on a very slippery first step. Two other guests told us about their similar experience during their stay. It was our first day of our vacation and my wife spent the week with a bruised spine and a big scratch. The Aston took pictures of her injury but did nothing about it.
Good
7,4
Pros: The view and location. This was its only redeeming quality! It’s priced right!
Cons: The bathrooms were small and so old and in need of major renovation! The beds were hard and the pillows inadequate!
Mediocre
3,4
Pros: No breakfast uncomfortable beds very dirty gave my daughter lice
Cons: Should be Less money for what is being offered I would never go again for the experience we had.
Excellent
9,4
Pros: My room was quite and clean 2 Starbucks were close and open early LuLu's was right next door Good Beach Access Tiki's is a good bar and restaurant located on the property
Cons: The in room desk was small. I was on a business trip and could of used a little more space to spread out.
Located in Waikiki, this luxury hotel is within a 15-minute walk of Duke Kahanamoku Beach and Ala Moana Center. Royal Hawaiian Center and Waikiki Beach are also within 1 mi (2 km).
Overall 7,7 Good
Based on 595 reviews
All
- All
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10,0
Pros: I love everything about The Modern Really cool friendly atmosphere, all the staff are super nice. The room is very clean, modern, crisp, has pretty of room. Our partial view room had a nice balcony and as suggest had views to the left of the water. Great TV and selection of channels, coffee maker. Very well sound proofed Bathroom is large, great shower. Room service is fantastic, actually its the same menu available in the pool area, perfectly prepared and very high quality. The pool areas and bars are amazing The is away from the Main part of Waikiki, overlooking the marina, making it less busy and more relaxing Do yourself a favour and book in
Cons: Not sure, maybe the bed is a little firm. Just being picky
Excellent
10,0
Excellent
9,4
Okay
4,0
Pros: The view was beautiful, valet staff were great.
Cons: Resort fee not presented at check in, expensive parking. Staff very unaccomodating for early check in. Asked us to call multiple times throughout the week, up to the actual 3pm check in time which we were asked to wait for our room anyways, while others in line after us were getting their room keys. A double room was booked via Kayak but wasn't available at check in so we were given an "upgraded" suite with a sofa bed. The mattress pad was stained with urine and the linens were not the cleanest. The furniture is all white so stains were noticeable on the pillows. Felt very dirty. Very disappointed in the service of this hotel under their new mainland management.
Excellent
10,0
Good
6,8
Excellent
10,0
Excellent
10,0
Excellent
8,0
Excellent
9,4
Excellent
8,0
Excellent
10,0
Excellent
9,7
Excellent
10,0
Excellent
10,0
Excellent
9,4
Pros: I liked that the hotel was located near the harbor. A short 1 mile walk form downtown Waikiki and not too crowded with many surrounding hotels. Definitely an adult resort, although I did see a few kids. Staff was super friendly, views of the marina and ocean were great. Access to the beach just a short walk although from beaches on O'ahu this was the worst strip of ocean I visited. I'd suggest staying here and enjoying the beach elsewhere. Liked the details of the ukulele, sea shells and sarongs as décor. Room was ready early. Room was quiet and simply decorated with all white giving a feel of space. Clothes line in the shower for wet swimsuits was a plus!
Cons: The hallways were VERY dark and room numbers a bit tricky to see. Valet parking only at $35/day.
Excellent
9,7
Excellent
9,7
Pros: The Modern is off the beaten trail and appreciated how relaxing the atmosphere was. The pool area is beautiful and calm, and if you need to relax further the sunset pool is just the ticket. All restaurants and bars are excellent in the Modern too.
Excellent
8,8
Cons: I will never book through Kayak again. I accidentally booked my hotel for one night too long. I didn’t realize this until checking in. Even though the hotel said they would not charge for the extra night because I clearly wasn’t staying there, Kayak refused to work with the partner to refund me. This was an incredibly frustrating customer service experience.
Okay
4,8
Pros: The location was great
Cons: This property was aquired by diamond resorts and is the next step in scamming a new demographic. https://www.thestreet.com/story/13624491/1/is-apollo-returning-to-its-junk-roots-with-its-acquisition-of-diamond-resorts.html
Excellent
10,0
Pros: From the incredible concierge and front desk staff to the warm service and incredible food poolside to the ultra-luxury modern (but not in a cheesy, cheap way) rooms that were comfortable and expertly furnished they did not miss a spot. I would recommend it as the #1 hotel in Honolulu hands down
Excellent
8,2
Pros: Comfortable bed, great location- close to shops, beach, marina and restaurants
Good
7,1
Pros: Beautiful hotel. Study bar is nice with good cocktails, rooms are nice and housekeeping is good. Difficult to find space at pools and they don't have chairs on the beach. During peak times like Christmas / NY it makes it tough to secure space. Service at the restaurant by the pool was very slow. Painfully slow... I would return but challenged to stay there again @ $500/ night unless everything is perfect.
Excellent
8,5
Pros: Staff helpful though it did take half hour to find the reservation. Clean and extra nice room. Primo location
Cons: Very pricey even for Waikiki. Extra loud bar area
Excellent
10,0
Pros: Staff was excellent
Cons: Beds could have been more comfortable
Excellent
10,0
Pros: Love it. Honolulu is known for old resorts and hotels. Modern's building isnt really new, however, all the internals have been renovated so that it feels "modern". Great stay for young hip couples.
Cons: Parking is a little expensive. $35 and they charge you everything you get your car in and out. Other than that, we had an awesome experience.
Okay
4,0
Pros: The pool and Cassandra was amazing.
Cons: 1) Please update your rooms, everything is falling apart. 2) The $40.00 per day resort fee is excessive when you don’t offer room service for an entire 7 day stay not feature and dining options at night. 3) Offering a “free gift” which is basically your way to convince people to buy a time share is unnecessary. 4) Please train Courtney to be more friendly and how to treat customers. Without customers she would have no job.
Located in Waikiki, this hotel is within a 10-minute walk of Waikiki Beach Walk and Royal Hawaiian Center. Hawaii Convention Center and Waikiki Beach are also within 15 minutes.
Overall 6,8 Good
Based on 719 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Okay
5,1
Mediocre
2,8
Good
7,4
Good
6,5
Good
6,0
Good
6,3
Good
6,0
Excellent
9,7
Good
7,7
Okay
5,7
Excellent
9,1
Okay
4,8
Excellent
8,0
Good
7,0
Pros: Clean. Friendly front desk. Always willing to help.
Cons: noisy. Tour buses after tour buses. Eary in the morning. Noisy air conditioner. Locked out of room at 11:00 pm because the battery went dead onb the front door lock. Problems with TV volume. Had to call a technition who fixed it ....but it didn't work again in the morning.
Mediocre
3,4
Pros: The room was so dirty and smelly
Excellent
9,4
Pros: In room kitchenette Comfortable beds Balcony Friendly staff
Cons: Parking Sucks!! $20-25/day
Mediocre
3,3
Pros: The location was good, close to beaches
Cons: Stunk, shower didn't drain, very out dated, nothing worked. Landed up leaving after 1 night and going to another hotel. Was not given refund. Would never wish anyone to stay there. I'm surprised I didn't see a roach.
Okay
5,0
Pros: it had a stove, sheets and towels were clean
Cons: it was dirty, the shower was clogged
Excellent
10,0
Cons: The parking for kaamainas needs to be cheaper. Price is outrageous..
Good
6,2
Pros: Nothing
Cons: It was small and was given 3 twin size beds for my husband and I.
Good
7,6
Pros: I liked the water bags they provide for cutting down on the use of plastic bottles.
Cons: I was not impressed that I had to pay $20 a night for parking! I have never been to a hotel that did not have parking included.
Mediocre
2,0
Cons: They charged us more than we had already paid online. Nobody helped us with our big suitcases.
Good
6,0
Pros: Staff is very friendly, rooms are clean, pool is good
Cons: Rooms require paint at bare minimum, appliances are very rough
Mediocre
2,0
Pros: Nothing
Cons: Dirty, old with roaches in rooms
Good
6,2
Pros: The place is close to everything
Cons: Building is old. They need to remodel the facilities
Excellent
10,0
Pros: Everything
Good
7,7
Pros: The staff here were incredibly friendly and helpful. Location is great-awesome coffee stand out front and close to multiple bus stops and the beach.
Cons: They charge a $20 a night resort fee which pays for use of their wifi and filtered water system. In my opinion that fee wasn't justified. Also the facilities while clean and comfortable could be updated.
Good
7,7
Pros: The Ambassador Hotel has a wonderfully responsiveness staff who were willing to help. For example, our toddler locked us out of the in-room safe and a maintenance person came immediately to open it. The hotel also has filtered water machines and re-usable bottles, which I liked. The gym and laundry were good. The hotel is about a 5 minute walk from the beach.
Cons: The sliding glass window in our room was quite old and a lot of street sound came through, though this was not much of a problem when the fan was running. Overall, the hotel is in need of updating, especially for the kitchen cabinets and flooring.
Mediocre
3,7
Cons: The beds were extremely uncomfortable. You can feel the springs through the mattress cover. I ended up having to use all of the pillows as additional cushion between my body and the mattress.
Mediocre
3,7
Pros: Good location, allowed us to keep car there after check out for a day tour. Lobby was nicely decorated.
Cons: Room was run down, badly needs updated. No view to speak of. Price was way too high for these accomodations.
Okay
5,7
Pros: Helpful staff Well organised front desk.
Cons: Web site dors not say the gym is very small and there is an extra charge for the Internet. $20 Also there is no tea or coffee in the room and no restaurant, therefore no breakfast. This is not good value for money compared to better local hotels. Very disappointed in this.
Good
6,0
Pros: I liked the view and the bed
Cons: Staff doesn't know much about helping people out to learn new things here. The pool has strange hours from 10 AM to 7 PM I think they got that backwards. They overbooked me a day on my room and would not give me a refund. I'm not sure I would stay here again for the amount of money that I paid for 10 days
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