Hotels near Kapolei Kalaeloa airport

Hotels near Kapolei Kalaeloa airport

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Kalaeloa (JRF) - Kapolei, O'ahu, HI, United States
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Best hotels near Kapolei Kalaeloa airport

Cleanliness
9,2
Comfort
9,3
Facilities
8,3
Food
6,2
Location
8,8
Overall 8,8 Excellent
Based on 676 reviews
Cleanliness
9,2
Comfort
9,3
Facilities
8,3
Food
6,2
Location
8,8
Cleanliness
9,2
Comfort
9,0
Facilities
9,0
Location
8,8
Overall
9,2
Cleanliness
9,1
Comfort
9,2
Location
8,7
Services
8,9
Staff
9,0
Cleanliness
10,0
Comfort
10,0
Facilities
10,0
Location
10,0
Overall
10,0
Cleanliness
9,5
Comfort
8,2
Facilities
9,1
Food
0,0
Location
9,2
Cleanliness
9,3
Comfort
9,4
Location
9,0
Overall
9,6
Services
9,3
Cleanliness
9,4
Comfort
9,0
Facilities
4,6
Location
8,7
Overall
8,0
Cleanliness
8,9
Comfort
9,4
Facilities
8,5
Food
8,5
Location
8,6
Cleanliness
8,1
Comfort
8,6
Location
8,2
Services
8,3
Staff
8,4

Excellent 8,0
Pros: The location and the staff
Cons: Couch in Attention to detail is needed stained couch in lobby, dirt dust in and around the wooden lobby art work
Excellent 8,0
Pros: The rooms were spacious, clean and neat, simply decorated as Zen and Japanese style but still very comfortable and practical. I really like the full bay window so I could lay down on the bed watching the marina with sunset and the moon moving through the days in the background. Price Waikiki is situated in a very convenient location near Ala Moana Mall, etc. Beach access is very easy though not right in front of the hotel.
Cons: When we checked in, we weren't given the beach bags like others. I had to ask for them on the other day. They are so useful in such resort town like Honolulu. Setting one of them in every room upon checking in can eliminate such error.
Excellent 9,0
Pros: Beautiful location and spectacular view across famous beach
Cons: Poor breakfast choices and expensive place overall
Excellent 10,0
Pros: From the time we arrived to the day we left, everything was exceptional. Everyone was so helpful and made us feel right at home. Would definitely stay here again
Excellent 8,0
Pros: The room, location and the service
Cons: The food available in the Club Room was not as good as we’ve had in other hotels of a similar calibre. The hotel was also very expensive.
Good 6,0
Pros: nice enough room was nice enough staff were amazing pool was awesome facilities were great valet great great coffee shop in lobby
Cons: location is poor hotel is dated dusty room restaurant (100 Sails) very basic and food just okay no access to club room despite having top room was very disappointing no different pillows only down pillows expensive for what it is location is very poor - don’t really tell you that at booking
Excellent 9,0
Pros: Room was clean, staff were helpful and good location. Great having the cafe downstairs.
Cons: Nothing
Excellent 9,0
Pros: Location with harbour gorgeous views. Public parking just in front (1USD per hour). Quiet rooms. Nice stuff. Very quiet area near the Waikiki beach.
Cons: Outrageous prices for breakfast or buffet dinner. Not so cheap for a 4 stars hotel. PLEASE remove all glass items from the bathroom !!! In Europe is already been done by the law for years. I broke a glass by mistake and it's been shattered into pieces, then I cutted my self on the foot. Blood was all over the bathroom floor, I had to spend half an hour to clean it.
Excellent 10,0
Pros: The view is amazing
Cons: Resort fee is expense because we used the pool only 2 days and we paid for 7 days. Could be better if the hotel just charge for the day that is used .
Excellent 10,0
Pros: The hotel was amazing - the room was very clean and modern. The view was beautiful (we got 26th floor which helped). The free parking and one free breakfast was very valuable (depends on your package). I loved that we had free beach towels that we could take awAy and return daily.
Excellent 8,2
Pros: Staff accomadate late check out
Cons: Balcony
Excellent 9,4
Pros: Incredible technology in the room! The staff was friendly, attentive and helpful. The decor is nice and the amenity kit is great.
Cons: The room wasn’t dirty, but it wasn’t spotless either. We had to request items that were supposed to be part of our welcome package. Our room was not serviced until late afternoon.
Excellent 9,1
Pros: Very clean & comfortable
Cons: Expensive
Excellent 10,0
Pros: Everyone on the staff is super helpful and friendly. The rooms are immaculate and the view is amazing With the Renovation Discount it was about Half price maybe even less than half and absolutely an great value
Cons: Nothing
Excellent 10,0
Pros: Whenever we asked for service, (maintenance, engineer, housekeeping), they came within 5 minutes.
Excellent 9,4
Pros: The hotel was under renovation but the staff was so amazing. It totally made our stay. Will surely stay in the future.
Good 6,8
Pros: The hotel is nice. The views are pretty. The staff were courteous and helpful. It's clean. The location downtown is close to most everything.
Cons: It's not on the beach, which isn't a deal breaker, but I wasn't feeling the "Hawaiian vibe". It just wasn't there. Everything closes super early, even the hotel bar and it's all sub par, nothing too fabulous. I guess the word I could use that would fit this hotel is generic. It's not holiday inn generic, but it's definitely not worth the price, the parking fees, or the resort fee. I didn't feel like I really fit in too well either. If you're a tourist to Hawaii and you'll barely spend time at the hotel, this is the one if you're willing to pay the price. I also didn't feel like I fit in here. If you're coming from Japan though, you'll fit right in.
Excellent 8,0
Pros: Close to everything in Waikiki but not in the midst of the resorts
Cons: Dirty stain/spot on floor in bathroom next to tub was there every day even after cleaning. All else was nice.
Okay 5,1
Pros: The spa is awesome.
Cons: We spent 2 nights here, it doesn't worth the money. The hotel in Wakiki is generally expensive, but if you want a 4 star experience, choose hotels like Sheraton or Westin. Need to pay extra for wifi, parking, even water after first night. The room is quite small for a 4 star standard.
Excellent 9,7
Pros: Out of waikiki, room views
Excellent 8,2
Pros: It is a fantastic facility. I enjoyed my stay
Cons: Nothing I didn't like
Prince Waikiki - Honolulu
Rated no. 1
8,8
Excellent 8,8
Based on 676 reviews
Details
Reviews
R7 359

Cleanliness
8,6
Comfort
8,4
Facilities
7,4
Food
10,0
Location
8,1
Overall 8,3 Excellent
Based on 212 reviews
Cleanliness
8,6
Comfort
8,4
Facilities
7,4
Food
10,0
Location
8,1
Cleanliness
9,0
Comfort
10,0
Facilities
7,0
Location
9,0
Overall
8,0
Cleanliness
8,4
Comfort
8,4
Location
8,1
Services
7,9
Staff
9,2
Cleanliness
7,6
Comfort
7,6
Facilities
6,8
Location
8,4
Overall
8,0
Cleanliness
9,6
Comfort
10,0
Facilities
9,2
Food
10,0
Location
10,0
Cleanliness
8,8
Comfort
8,6
Location
7,9
Services
8,2
Staff
9,3
Cleanliness
7,4
Comfort
7,1
Facilities
6,0
Location
7,7
Services
7,0
Cleanliness
8,7
Comfort
8,6
Facilities
6,0
Location
8,4
Overall
7,5
Cleanliness
8,6
Comfort
8,6
Location
9,1
Services
8,2
Staff
8,6

Good 6,0
Pros: The staff was wonderful, gave us water bottles, band aids when we asked. The view was beautiful from the room. Parking charge was I believe around $25 per day, it’s almost $50 in Waikiki.
Cons: We weren’t told there was breakfast available. Parking was annoying on the 7th floor, we asked to be moved to 5th which was better but still took a very long time to get down. The room was in need of a renovation, carpet was ripped, the cabinets were old wooden ones. The toilet stopped working, the hairdryer almost caused a fire.
Excellent 9,0
Pros: The location is basically in central business district of honolulu. Place is old but pretty well maintained. It is clean enough for me. The staff also friendly and helpful. They even let me to do an early check in eventhough i did not requested it.
Cons: Some of the furniture could be renewed. Also it might good to update about the information regarding the restaurant/ place to eat near the hotel. Because of the pandemic a lot has changed so the information that they gave to me is somewhat obsolete.
Excellent 10,0
Pros: Bed is big and confortable.
Mediocre 3,0
Pros: Nice view of metropolitan Honolulu and very pleasant staff. Close to the airport which was a plus as we were staying for one night only.
Cons: Terrible kitchen facilities; no paper towels or dishcloths; very minimal plates, glasses, flatware. I reserved a room with a king bed and was given a room with a queen bed. When I called the front desk about this I was informed that a king bed "was not guaranteed".
Good 7,0
Pros: The staff were friendly and helpful.
Cons: The neighborhood was so-so.
Good 7,0
Pros: pool jacuzzi
Cons: uncomfortable
Excellent 9,4
Pros: Hot tub and pool
Excellent 9,1
Pros: We met up with Collins, whom we have known for a decade. He always takes good care of us!!
Cons: The parking arrangements.
Mediocre 2,8
Pros: If you are meeting for business around the area it's ok.
Cons: Unclean surroundings including hallways, elevators and surrounding area. Lobby is not well lighted, escalators were not all working, front desk clerks are lukewarm and unfriendly, parking is confusing, unsafe hallways as there was a big electric fan that was running and some contrstruction equipment right In front of the room we stayed in that was there the entire day without any sign, warning or precaution. Carpets have that musty and spoiled smell. I
Good 6,2
Pros: Right in downtown area. Puts the traveler right into everyday Honolulu.Comfortable and clean with a "killer" view of Honolulu harbor.
Cons: Clearly an older, but well maintained property
Excellent 10,0
Pros: Perfect location for the St. Pattys block party in downtown Honolulu
Cons: Parking is $20 a night
Excellent 8,2
Pros: The room was spacious and very clean. It was quiet, which I s surprising, since it is downtown. Staff was polite, efficient and knowledgeable. Also got free parking!
Cons: The decor is a bit dated, and the building doesn't have balconies. It is on the expensive side. While it was a decent room, I wouldn't have paid the normal 214 a night rate.
Excellent 8,6
Pros: Comfortable, clean room with wifi, kitchenette, nice large tv and good cable. Very helpful staff, whirlpool tub, and I can't say enough about how well I slept on the bed it was more comfortable than my own. This hotel is close to som small restaurants mostly Asian and very good. The area around seems safe and I did not have any problems while out late for a walk but there are quite a few homeless around.
Cons: The Internet could be a bit faster, I had some streaming issues but no other problems or gripes.
Aston at the Executive Centre Hotel - Honolulu
Rated no. 2
8,3
Excellent 8,3
Based on 212 reviews
Details
Reviews
R4 255

Cleanliness
8,2
Comfort
8,2
Facilities
7,5
Food
8,8
Location
8,8
Overall 7,9 Good
Based on 1 680 reviews
Cleanliness
8,2
Comfort
8,2
Facilities
7,5
Food
8,8
Location
8,8
Cleanliness
5,6
Comfort
5,3
Facilities
5,3
Location
7,6
Overall
6,4
Cleanliness
8,5
Comfort
7,3
Facilities
7,5
Food
8,2
Location
8,8
Cleanliness
8,1
Comfort
8,1
Location
8,8
Services
7,8
Staff
8,5
Cleanliness
7,3
Comfort
7,0
Facilities
7,3
Location
7,6
Overall
7,6
Cleanliness
7,8
Comfort
7,5
Facilities
7,3
Food
10,0
Location
8,9
Cleanliness
8,1
Comfort
8,1
Location
8,7
Overall
7,4
Services
7,8
Cleanliness
8,5
Comfort
8,3
Facilities
9,0
Location
8,9
Overall
8,0
Cleanliness
8,3
Comfort
8,2
Facilities
8,0
Location
8,8
Overall
7,8
Cleanliness
8,4
Comfort
8,2
Location
9,0
Services
8,0
Staff
8,5

Excellent 10,0
Pros: At point of check in through check out, staff could be any better. Iwalani and Jean at the front desk initiated and concluded our 'excellent stay'; Alvin and Tim at valet were most helpful with guiding us to eateries and locations we needed to go. Thank you very much!!! Clyde/Myrna
Cons: You have it all covered,
Good 6,0
Pros: I like that I can walk to Ala Moana Shopping Center and the parking is valet.I like the old timers at the bell desk. They are kind and sweet.
Cons: The bellmen were not as nice as before the pandemic. There were still some old timers who make up for the rest though. The front desk people were also aloof.
Good 6,0
Pros: Clean and comfortable.
Cons: I couldn't use the pool because there was a construction going on during my stay. The partial view to the Sea was a 97% view to the garage and 3% Sea.
Good 7,0
Pros: the customer service was great
Cons: There was no continental breakfast and the pool hours sucked. and no jacuzzi
Good 7,0
Cons: Vinyl covered bath tub
Excellent 10,0
Pros: Easy check in, some of the best staff we’ve encountered. Didn’t realize how much we’d like having the mall so close but it was super convenient for last minute purchases. Even better was the wall to the beach.
Cons: Room size. Also wish they had more late night delivery options since they don’t have room service.
Excellent 10,0
Pros: Connected to Ala Moana Center
Okay 4,5
Pros: Room was clean
Cons: The room was overpriced No room service Breakfast was shocking and expensive
Mediocre 2,8
Pros: Starbucks in the building
Cons: Everything needs to be cleaned and updated. The rooms are way too small.
Excellent 10,0
excellent, close to shops , food out lets and bars
Excellent 9,1
Pros: Super early check in at 7am for an extra $16 includes breakfast - well worth it
Cons: Bigger bed but apart from that it was great - it’s not 5star hotel but it was a lovely stay
Good 6,0
Pros: Hotel is right next to Ala Moana mall making it so easy to do shopping and eating.
Cons: I ended up having to upgrade to a 2 beds room with an extra $49 per night. Kayak description is very misleading when it labels DOUBLE Mountain View when double means 2 people but not double beds! Bathroom is not acceptable as the water faucet is so outdated with only 1 turn knob to control hot/cold and water volume
Mediocre 2,0
Cons: Had to check out early because their AC broke. The woman I spoke with (shyla or something like that) was incredibly rude. Probably the worst customer service I’ve ever experienced.
Excellent 8,7
nice location. good to access Ala Moana center, target, near walmart & walgreens, Ala Moana beach. bellmen are kind. view is blocked by parking lot and front building..
Okay 4,8
Pros: The location was super close to everywhere I needed to go
Cons: They gave us a corner room 3rd floor which was so tiny couldn’t even turn a 360 in the hallway it was so narrow .. the sliding glass door won’t open more then 2 inches with no balcony .. why even have a sliding glass door if you have it locked like that? Said it was a queen and pull out couch but it was a pull out chair. No napkins or tissues only toilet paper. It also took a full hour to check in, dragging luggage on a line for an hour is insane for Hawai’i, this isn’t Vegas. There was 2 open computers if you get this busy at 4-5pm for check in you should be prepared and have a full staff.
Excellent 8,5
Pros: The hotel is conveniently located near the beach, next to the mall, and an easy drive to town or the freeway to the countryside.
Cons: Daily parking charges! I feel like hotels that charge for parking are like airlines that charge you for food—crazy!
Good 6,2
Pros: The room was nice, needs better lighting.
Cons: Room was to dark, needs brighter lighting. The rooms need updating, it's showing it's age.
Excellent 8,2
Pros: Adjacent to the Ala Moana Mall and dining places. Short walking distance to the Hawaii Convention Center. Starbucks and reasonably price convenient store in the facility. Micro wave and refrigerator availability in the unit.
Cons: Noise from the heavy machinery at the construction site just outside the window/patio door is constant in the day time. Computer use and printing is too costly for guest.
Excellent 10,0
Pros: Very close to Ala Moana shopping center and very clean rooms
Cons: Rooms were kind of small when you look at it. Its perfect for 1 person but probably not for 2 people
Excellent 10,0
Pros: Great staff. Great location.
Cons: Can't think of anything.
Excellent 8,0
Pros: Clean modern hotel
Cons: It's a ways from Waikiki beach
Excellent 10,0
Pros: Very convenient to Ala Moana Shopping Center
Excellent 10,0
Pros: Convenient location. Good service. Reasonable price. Jean, Kate and Cathy are the wonderful people who work there and make my stay a very nice experience!
Good 6,0
Cons: Tiny tiny tiny rooms. Not even a desk chair.
Good 7,7
Pros: Staff was very friendly and helpful. Like that there was a Starbucks located inside the hotel.
Cons: Had a disco there, which is fine for singles, but not too friendly with family with young children. The patrons were a little loud and there was a large crowd outside trying to get in.
Good 7,4
Pros: Great location if you want to be walking distance from the Ala Moana Shopping Mall
Cons: Woke up early to machinery noise, this may have be temporary
Mediocre 2,0
Pros: Nothing at all
Cons: The staff, the price also we waited in line to check in for over an hour.
Good 6,0
Pros: Near beach and mall
Cons: owned by private owner, but not revealed until check in. bathtub drain clogged while taking a shower - standing in 2/3 inches of water, could not shut water off completely after taking a shower; wall lamp was broken, hanging to the left, did not turn on; clock/radio could not be reset; after hours, so no maintenance available until the next day. deceptive practice booking a room at Ala Moana hotel and finding out at check in it was privately owned. It would not have mattered if the room had been checked to ensure it was ready for occupancy. the room was booked four months in advance, so very disappointing.
Ala Moana Honolulu by Mantra - Honolulu
Rated no. 3
7,9
Good 7,9
Based on 1 680 reviews
Details
Reviews
R4 034

Cleanliness
8,0
Comfort
8,0
Facilities
7,2
Location
8,5
Overall
6,9
Overall 7,5 Good
Based on 1 174 reviews
Cleanliness
8,0
Comfort
8,0
Facilities
7,2
Location
8,5
Overall
6,9
Cleanliness
2,0
Comfort
2,0
Facilities
2,0
Location
2,0
Overall
2,0
Cleanliness
2,0
Location
10,0
Overall
4,0
Staff
2,0
Value for money
2,0
Cleanliness
7,9
Comfort
8,1
Location
8,5
Services
7,6
Staff
8,4
Cleanliness
8,8
Comfort
8,5
Facilities
8,2
Location
8,8
Overall
8,0
Cleanliness
8,0
Comfort
8,0
Facilities
8,0
Location
8,0
Overall
8,0
Cleanliness
7,9
Comfort
8,0
Location
8,5
Overall
8,8
Services
7,4
Cleanliness
7,4
Comfort
7,6
Facilities
6,0
Location
8,2
Overall
4,0
Cleanliness
8,2
Comfort
7,9
Facilities
7,1
Location
8,3
Overall
6,5
Cleanliness
8,2
Comfort
7,7
Location
8,4
Services
7,4
Staff
8,6

Excellent 10,0
Pros: Pool and room were very nice along with the gift shop
Cons: 1 front desk person was a bit rude.
Good 6,0
Pros: Convenient location next to airport
Cons: Bathroom in my room was dirty, two towels look like they were not washed.
Good 6,0
Pros: Close to airport. Bus driver was friendly and helpful
Cons: Staff where rude to my wife behind reception
Mediocre 3,0
Cons: Very moldy smell, even when AC was turned off. Noisy and smoky smell from tiny balcony. Outdated and sketchy location, but seemed to be one of only two options near the airport to catch an early flight.
Okay 4,0
Pros: close to where I had business
Cons: a roach in the microwave
Okay 4,0
Close to airport but no info shuttle doesn't run before 7 am until checking in. Entire last day based on this so found it annoying. Would have stayed in Waikiki with direct taxi to airport. Can walk to terminal but likely not all can or should do it. Otherwise basic room and was fine for night of sleep.
Okay 5,1
Pros: Shuttle service was friendly and efficient, rooms were in reasonably good condition and looked clean
Cons: Late in the evening we noticed MULTIPLE small cockroaches emerging from under the bed, leading to a sleepless night. Reception did not appear surprised at all when this was reported the next morning.
Okay 5,1
Cons: $30 Parking charge is excessive. Rooms are dated and overpriced. Major battle with a guest at the front desk with police called to evict him. He was out of line but still a really uncomfortable situation.
Excellent 10,0
Cons: Parking too expensive!!!!!!
Excellent 8,2
Cons: Close to airport, free shuttle
Excellent 8,8
Pros: Great place to stay when you need to catch a flight out of the Honolulu airport - very close with a 24x7 shuttle service.
Good 7,7
Pros: Convenient to airport, free shuttle, friendly staff, clean rooms
Cons: Few food choices in area, traffic noise
Excellent 10,0
Pros: Fast easy check in. Clean room. I stay here a few times each year. Its convenient. Never used any of the amenities besides the bed.
Cons: Parking should be free with room but it's not
Good 6,2
Pros: I was only there overnight and at that it was a short night. In general the accommodations were adequate although there was a long walk to the room and some inconvenience since it was in a separate building.
Cons: Check in seemed very slow.
Excellent 10,0
Pros: It was very clean and close to air port and close to Pearl Harbor we were at the end of our vacation and only had one day before catching our plane so it was very convenient. Everything about the room and lobby was nice.
Cons: We arrived at 2:30 just off a flight and the restaurant was closed. And in the evenings it was only open certain days so you had to go a block down the street for dinner. Both places were closed for lunch.
Excellent 9,4
Pros: Having stayed at three Honolulu Airport hotels for business purposes, this is clearly the best choice. The rooms are spacious and quiet. The restaurant is open daily. The gift shop is well stocked and large. Transportation to and from the airport is excellent.
Cons: I found little to dislike about my stay.
Mediocre 2,0
Pros: Clean room and beds
Cons: Airport Shuttle took over an hour to pick us up from airport. Hotel is old and walk to the rooms is very long.
Airport Honolulu Hotel - Honolulu
Rated no. 4
7,5
Good 7,5
Based on 1 174 reviews
Details
Reviews
R3 687

Cleanliness
8,1
Comfort
8,0
Facilities
6,2
Location
7,8
Overall
8,0
Overall 7,5 Good
Based on 1 132 reviews
Cleanliness
8,1
Comfort
8,0
Facilities
6,2
Location
7,8
Overall
8,0
Cleanliness
6,0
Comfort
4,0
Facilities
6,0
Location
8,0
Overall
6,0
Cleanliness
8,0
Comfort
8,0
Facilities
8,0
Location
8,0
Overall
6,0
Cleanliness
8,0
Comfort
7,9
Location
7,8
Services
7,6
Staff
8,5
Cleanliness
7,0
Comfort
5,0
Facilities
3,0
Location
4,0
Staff
5,0
Cleanliness
6,6
Comfort
7,0
Facilities
8,0
Location
7,3
Overall
8,5
Cleanliness
8,0
Comfort
8,0
Location
7,7
Overall
10,0
Services
7,5
Cleanliness
8,1
Comfort
8,0
Facilities
7,0
Location
8,0
Overall
7,0
Cleanliness
8,2
Comfort
8,0
Facilities
6,0
Location
8,0
Overall
8,5
Cleanliness
7,8
Comfort
7,6
Location
7,6
Services
6,9
Staff
8,0

Good 7,0
Pros: Our room was easily accessible andlocated on the property that it was easy to get in and out to go where we needed to go. I dont think I can really rate the breakfast much as I only ate their once - but that one time was fine.
Cons: It is a bit unusual for me to stay near the freeway and in an industrial area. That's not a bad thing because I imagine back in the day of it's peak, it was different. These days it's sometimes a bit scary and for us, staying on the side we did, there were quite a few people who were homeless or a bit drugged out along the street. It didn't bother us too much, but it could make someone feel uneasy about staying here.
Excellent 10,0
Pros: I chose the hotel for my last night just before the return flight! It is very close to the airport so I walked for my morning flight with no problems. The staff were very kind to give me way ahead a packed small bag of breakfast, which was much appreciated! I also got a free room upgrade for the night which was unexpected and very positive, with earlier check in too! Everything went well and I can only recommend the place!
Cons: Everything was fine!
Okay 5,0
Pros: pool, staff were friendly
Cons: was not told there was a shuttle bus therefore we were wondering around the airport for an hour trying to get a taxi who kept refusing us due to it being a short distance however we were advise by the police not to walk due to the crime in the area. The property is suited right on the highway, our room was level with the highway therefore there was lots of noise from traffic
Okay 5,0
Pros: close to airport and shuttle service
Cons: poor breakfast ,bacon dreadful air conditioner noisy
Excellent 8,0
Pros: 10 minute walk from the airport plus they have a free airport shuttle. It’s a good place to stay either on your first night or your last night of your trip so you’re close to the airport for your flight out or upon arrival.
Cons: Very good breakfast in the morning but make sure you get there early and give yourself enough time because it gets crowded. So if you have a tour booked or you’re gonna catch a flight in the morning make sure you get down there early so you can have a leisurely breakfast.
Excellent 9,0
Pros: Room was very clean and well maintained. Staff was outstanding and truly made the customer their first priority. Breakfast was great and had some variety (nothing too fancy, but good to get the day started). Parking was on property, and secure.
Cons: Location is next to the highway, but the rooms that don't face the road are quiet. There's not much of a view, but most people staying there are choosing that location for business/work instead of resort characteristics.
Good 7,4
Pros: Most things were decent.
Cons: The hotel is only 1 mile from the airport. That's why we picked it. So we could sleep and get on our next airplane the next morning with as little hassle as possible. After I called the hotel it took well over 30 minutes for the shuttle to show up. That is a long time after a long flight while standing in the heat with small children on a median between 2 roads. Another couple was waiting for our same shuttle and they said they were there over an hour. Morning shuttle was great but the pick up from the airport was way too slow considering its only a mile. For the price we paid it would have been nice to get a free breakfast. It's an airport hotel. That should be standard in my mind.
Excellent 10,0
Pros: The staff was very freindly and helpful. The shuttle driver drove us to and from the airport and was helpful and friendly. We stayed for only a day on vacation. The next day we were traveling to another island. We didn't want to take our luggage site seeing so they held onto our luggage for no charge. I will definitely be staying there again.
Good 6,0
Pros: No problem with the front desk staff. That's about it
Cons: The heater and bathroom fan didn't work and they never came to fix it after saying they would. The bathroom tub was rusty.
Okay 5,0
Pros: Free airport shuttle
Cons: Rude staff. Not worth the money. Loud traffic. Really ugly area.
Mediocre 2,6
Cons: Ac was bad
Best Western The Plaza Hotel - Honolulu
Rated no. 5
7,5
Good 7,5
Based on 1 132 reviews
Details
Reviews
R4 255

Cleanliness
8,3
Comfort
8,1
Facilities
8,7
Food
8,4
Location
8,3
Overall 7,6 Good
Based on 663 reviews
Cleanliness
8,3
Comfort
8,1
Facilities
8,7
Food
8,4
Location
8,3
Cleanliness
9,3
Facilities
9,2
Food
8,2
Location
8,3
Overall
9,6
Cleanliness
8,3
Comfort
8,3
Location
8,3
Services
8,1
Staff
8,4
Cleanliness
9,6
Comfort
9,6
Facilities
9,6
Location
9,6
Overall
9,6
Cleanliness
8,6
Comfort
8,4
Facilities
8,0
Food
8,5
Location
8,7
Cleanliness
8,0
Comfort
7,9
Location
8,1
Overall
10,0
Services
7,8
Cleanliness
8,2
Comfort
8,1
Facilities
8,3
Food
8,5
Location
8,7
Cleanliness
8,3
Comfort
8,7
Facilities
10,0
Location
8,7
Overall
9,5
Cleanliness
8,6
Comfort
8,1
Location
8,7
Services
8,3
Staff
8,6

Good 7,0
Pros: good location
Cons: carpet in our was stained and filthy
Mediocre 3,0
Pros: Location of the Hotel was great. Room size was satisfactory. The room view was nice (pool and partial ocean view).
Cons: They messed up the reservation twice. They checked in another guest to the same room as mine and while I was in the room, they brought their bags and stuff to my room. This was very unsafe and risky, as my stuff could've been stolen. (It seemed like on ongoing issue, as once I was in the lobby, another guest was explaining to the police how their wallet got stolen from their room). The second time, they checked me in to a room that was not cleaned/ serviced. The third time they got it right and upgraded my room to a room with a better view. They did not clean the room during my entire stay. I asked for shaving kit/ dental kit/ and some water, which is typically provided in a 5 star hotel, but was not the case here. They did not have room service, and the hotel breakfast was just horrible. The list goes on and on, and maybe all this is reasonable for a 3-4 star hotel, but not a 5 star hotel.
Excellent 8,0
Pros: The rooms are very spacious.
Cons: The food at the restaurant was poor quality
Okay 5,0
Cons: no one cleaned the room once during the entire stay so we didn’t have clean towels, toilet paper etc. no heavy blanket so it was cold at night to sleep in one sheet
Excellent 10,0
Pros: staff
Excellent 8,0
Pros: staff were super friendly; great location to local shopping centre and to the beach
Cons: no room service at all during our 6 nights there. A bit pricey for what it is
Good 6,0
We booked through Priceline on one of the "blind deals" so we knew we were taking a risk when we purchased our hotel. The staff that we encountered at the desk and concierge were very nice and pointed us in the right direction several times. The hotel is not right on the beach, it's close, but no beachfront. The location is also a few miles from the main beach in Waikiki. This was a bit of a bummer when we discovered this. There was one pool that was not heated and was constantly full of children; there is no jacuzzi or adult pool. What they advertise as an "adult-only" pool is actually a 6" deep wading pool full of sunbathing chairs. Probably due to Covid and lack of resources, the bar at the "adult" pool was never opened, so one had to go from the 2nd-floor adult pool to the 1st-floor children's pool to get a cocktail. With a $39 per night "resort fee" we found the resort amenities lacking. The cafe was a fast-food-style service, no restaurant available where you could sit and be served. Housekeeping did not enter the room at all while we were there; we had to ask for fresh bedding and towels, but then had to unmake and make our own bed and leave the old laundry outside the door. Trash wasn't emptied at all during our stay. Again, this is probably due to Covid, and we tried to be understanding, but at over $200 per night, one would hope to have trash emptied or beds made while we were out at the beach or pool area. In the end, we wish we had spent an extra $20 or so per night for a hotel in Waikiki that had a better pool area and more dining options.
Good 7,0
Pros: The bed was amazingly comfortable, but I suppose that sort of thing is subjective. It was nice to have endless options on the TV at night, and the shower was nice. The room was clean, and had everything you could expect.
Cons: It wasn't near as nice as I'd thought it be. It wasn't NOT nice, but I guess I expected more a luxurious stay for the price per night. I think my last night was like $400 for the night, and the hotel just is not worth anywhere near that. Overall, it's beautiful and the weather is amazing, but it's NOT luxurious by my standard.
Okay 4,0
Pros: The pool and Cassandra was amazing.
Cons: 1) Please update your rooms, everything is falling apart. 2) The $40.00 per day resort fee is excessive when you don’t offer room service for an entire 7 day stay not feature and dining options at night. 3) Offering a “free gift” which is basically your way to convince people to buy a time share is unnecessary. 4) Please train Courtney to be more friendly and how to treat customers. Without customers she would have no job.
Excellent 8,2
Pros: Comfortable bed, great location- close to shops, beach, marina and restaurants
Excellent 8,8
Cons: I will never book through Kayak again. I accidentally booked my hotel for one night too long. I didn’t realize this until checking in. Even though the hotel said they would not charge for the extra night because I clearly wasn’t staying there, Kayak refused to work with the partner to refund me. This was an incredibly frustrating customer service experience.
Excellent 9,4
Pros: I liked that the hotel was located near the harbor. A short 1 mile walk form downtown Waikiki and not too crowded with many surrounding hotels. Definitely an adult resort, although I did see a few kids. Staff was super friendly, views of the marina and ocean were great. Access to the beach just a short walk although from beaches on O'ahu this was the worst strip of ocean I visited. I'd suggest staying here and enjoying the beach elsewhere. Liked the details of the ukulele, sea shells and sarongs as décor. Room was ready early. Room was quiet and simply decorated with all white giving a feel of space. Clothes line in the shower for wet swimsuits was a plus!
Cons: The hallways were VERY dark and room numbers a bit tricky to see. Valet parking only at $35/day.
Okay 4,0
Pros: The view was beautiful, valet staff were great.
Cons: Resort fee not presented at check in, expensive parking. Staff very unaccomodating for early check in. Asked us to call multiple times throughout the week, up to the actual 3pm check in time which we were asked to wait for our room anyways, while others in line after us were getting their room keys. A double room was booked via Kayak but wasn't available at check in so we were given an "upgraded" suite with a sofa bed. The mattress pad was stained with urine and the linens were not the cleanest. The furniture is all white so stains were noticeable on the pillows. Felt very dirty. Very disappointed in the service of this hotel under their new mainland management.
Okay 4,8
Pros: The location was great
Cons: This property was aquired by diamond resorts and is the next step in scamming a new demographic. https://www.thestreet.com/story/13624491/1/is-apollo-returning-to-its-junk-roots-with-its-acquisition-of-diamond-resorts.html
Excellent 10,0
Pros: From the incredible concierge and front desk staff to the warm service and incredible food poolside to the ultra-luxury modern (but not in a cheesy, cheap way) rooms that were comfortable and expertly furnished they did not miss a spot. I would recommend it as the #1 hotel in Honolulu hands down
Excellent 8,5
Pros: Staff helpful though it did take half hour to find the reservation. Clean and extra nice room. Primo location
Cons: Very pricey even for Waikiki. Extra loud bar area
Excellent 9,7
Pros: The Modern is off the beaten trail and appreciated how relaxing the atmosphere was. The pool area is beautiful and calm, and if you need to relax further the sunset pool is just the ticket. All restaurants and bars are excellent in the Modern too.
Excellent 10,0
Pros: Staff was excellent
Cons: Beds could have been more comfortable
Good 7,1
Pros: Beautiful hotel. Study bar is nice with good cocktails, rooms are nice and housekeeping is good. Difficult to find space at pools and they don't have chairs on the beach. During peak times like Christmas / NY it makes it tough to secure space. Service at the restaurant by the pool was very slow. Painfully slow... I would return but challenged to stay there again @ $500/ night unless everything is perfect.
Excellent 10,0
Pros: Love it. Honolulu is known for old resorts and hotels. Modern's building isnt really new, however, all the internals have been renovated so that it feels "modern". Great stay for young hip couples.
Cons: Parking is a little expensive. $35 and they charge you everything you get your car in and out. Other than that, we had an awesome experience.
Excellent 10,0
Pros: I love everything about The Modern Really cool friendly atmosphere, all the staff are super nice. The room is very clean, modern, crisp, has pretty of room. Our partial view room had a nice balcony and as suggest had views to the left of the water. Great TV and selection of channels, coffee maker. Very well sound proofed Bathroom is large, great shower. Room service is fantastic, actually its the same menu available in the pool area, perfectly prepared and very high quality. The pool areas and bars are amazing The is away from the Main part of Waikiki, overlooking the marina, making it less busy and more relaxing Do yourself a favour and book in
Cons: Not sure, maybe the bed is a little firm. Just being picky
The Modern Honolulu By Diamond Resorts - Honolulu
Rated no. 6
7,6
Good 7,6
Based on 663 reviews
Details
Reviews
R5 358

Cleanliness
7,6
Comfort
7,7
Facilities
7,0
Location
8,4
Overall
7,4
Overall 7,4 Good
Based on 741 reviews
Cleanliness
7,6
Comfort
7,7
Facilities
7,0
Location
8,4
Overall
7,4
Cleanliness
6,0
Comfort
10,0
Facilities
10,0
Location
6,0
Overall
6,0
Cleanliness
8,0
Comfort
7,3
Facilities
7,3
Location
8,0
Overall
8,0
Cleanliness
7,5
Comfort
7,7
Location
8,4
Services
7,3
Staff
8,2
Cleanliness
6,6
Comfort
6,0
Facilities
6,6
Location
8,0
Staff
7,3
Cleanliness
8,5
Comfort
8,5
Facilities
8,5
Location
9,0
Overall
9,0
Cleanliness
7,6
Comfort
7,6
Location
8,1
Overall
10,0
Services
7,3
Cleanliness
7,3
Comfort
7,6
Facilities
8,0
Location
8,5
Overall
7,2
Cleanliness
7,8
Comfort
7,9
Facilities
4,8
Location
8,6
Overall
6,0
Cleanliness
8,1
Comfort
8,0
Location
8,8
Services
7,8
Staff
8,4

Excellent 10,0
Pros: the location is perfect
Cons: the price could have been better
Excellent 9,0
Pros: 1. Safe 2. Homely yet professional atmosphere & down to earth 3. Convenient location
Cons: Small shop closes early…
Good 6,0
Pros: clean and nice big comfortable bed
Cons: noisy staff doing work vacuuming etc at 6am loud yelling in the hallway. very difficult to sleep when jet lagged
Mediocre 3,0
Pros: That was the only place we could find.
Cons: When we wanted to check in, they made us wait because the room wasn't ready she said. But, I paid to check in at 3pm not after 3. 2). The lady who helped us was very rude and kept walking back and forth to the back behind a wall. 3). We finally get to the room and there's blood of the toilet seat! Gross! There cockroach traps in the kitchen area, and not to mention roaches crawling in the bathroom! We checked out a day early because it was not a clean place. The convenient store clerk over charged me on my credit card $32 more than what my total was so the credit card company automatically locked my card!!! I showed the clerk that instead of putting 11.43 for my total, he push $44.69 and the clerk said he doesn't know how that happened!!! My credit card company text me the mistake. The staff in the hotel are not welcoming at all, especially front desk.
Okay 5,0
Pros: the room was clean
Cons: first impression is unappealing . exterior is not nice , lobby is uninviting . rooms are ok . our shower didn’t work . beautiful garden shown in photograph is not part of hotel , but instead next door at restaurant . restaurant staff is great .
Good 6,0
Pros: it is conveniently located
Cons: the rooms are very standard and the beds were not too comfortable
Excellent 8,0
Cons: parking across the street, on the 4th floor with a broken elevator and having to carry my bags up and down 4 floors of stairs.
Excellent 10,0
Pros: All You Can Eat Breakfast buffet for $9.95 is cheaper than ordering ala carte even at any nearby eateries. i love fried rice for brekky. Way Cheaper than Alamoana Hotel that is connected to Alamoana Center, Pagoda is only three blocks to Alamoana Center, but half a block to Walmart, Sam’s Club and Don Quixote. We chose Pagoda because it is near shopping, eateries and $2.50 The Bus all across island.
Cons: For the very cheap price, you adjust your comfort for the steal of a deal. Nothing you could have done better except lower price even more.
Excellent 8,2
Pros: Friendly Staff, Clean Room.
Cons: pool closed,dvd machine broken, had to wear earplugs because of noisy A/C unit. Parking is confusing and hard.
Good 7,7
Pros: OK. This is for the traveler/family on a budget. We had to unexpectedly stay in Honolulu for an extra day and we were able to get a room for about $130/night. They gave out fish food to feed the Koi. The kids and adults liked that. Small store in the lobby that sold water that didn't cost an arm and a leg. They had a kiosk where you could check out movies (for free). Had to use the card key to operate the elevator. I liked that extra measure of security.
Cons: The door was incredibly heavy. If my daughter was in the room alone and a fire broke out, she would have been toast. The bathtub was in terrible shape. Not in the greatest area, but we never felt scared. Not very much on site parking for free, but a parking structure across the street. The rooms and decor are from the 70's. This is not a 5 star hotel, but very acceptable. If you want to be in downtown Honolulu and are a budget-this is a very reasonable option.
Good 6,2
Pros: great location, friendly customer service, ample parking (for $10), wifi included in room, free movie during stay, two refrigerators, great water pressure, beds were comfy- not super hard, but not stiff, there's hot water! :)
Cons: the air conditioner leaked in the room, the stove was great- 2 coil burners, but there was not that much room to put a dish dryer/strainer, the shower head is out of the wall and rusty, the drain in the shower took a long time to drain water.
Excellent 10,0
Pros: the room was ok.
Cons: difficulty checking in. Mom paid for room using her credit card, and hotel staff insisted that I give them the card, which I did not have on me. Very frustrating. We were about to leave, when the manager relented. Totally unnecessary. Ruined our evening.
Excellent 8,6
Pros: The staff were very friendly. Loved its location, everything was walking distance. And that the room had a lot of conveniences like the coffee maker, toaster, microwave and fridge.
Cons: That the Wifi wasn't free. Would have been nice if it was included with the room.
Okay 4,0
Pros: It was a cheap place to sleep for the night.
Cons: That place needs to be renovated.
Mediocre 3,0
Cons: When I arrived there, the front told me the hotel records did not show my data and kept me waiting for mre than an hour. It is badically local only hotel and tourist shall avoid it.
Good 6,0
Pros: Beautiful restaurant and Koi Pond.
Cons: The room was old looking (not modern at all).
Pagoda Hotel - Honolulu
Rated no. 7
7,4
Good 7,4
Based on 741 reviews
Details
Reviews
R3 514

Cleanliness
7,2
Comfort
6,9
Facilities
5,9
Food
8,5
Location
7,5
Overall 6,6 Good
Based on 1 144 reviews
Cleanliness
7,2
Comfort
6,9
Facilities
5,9
Food
8,5
Location
7,5
Cleanliness
7,3
Comfort
6,0
Facilities
6,6
Location
8,0
Overall
7,0
Cleanliness
7,2
Comfort
6,8
Location
7,4
Services
6,6
Staff
8,0
Cleanliness
6,6
Comfort
6,0
Facilities
6,0
Location
7,1
Overall
6,2
Cleanliness
6,4
Comfort
6,5
Facilities
6,2
Location
7,3
Overall
6,8
Cleanliness
7,0
Comfort
6,9
Location
7,7
Overall
6,7
Services
6,5
Cleanliness
7,1
Comfort
6,6
Facilities
5,5
Location
7,0
Overall
6,0
Cleanliness
7,5
Comfort
7,1
Facilities
5,4
Food
8,5
Location
7,5
Cleanliness
7,4
Comfort
7,1
Location
7,8
Services
7,0
Staff
8,0

Excellent 10,0
Pros: Close to the airport
Cons: Bar was closed
Good 7,0
Pros: Nice friendly staff. No hidden fees.
Mediocre 3,0
Pros: Very little
Cons: Most of the staff were friendly and helpfull but the office manager needs to got back for retraining in this department. Room was very noisy. Thin walls, planes taking off, 24/7 railway construction site next to hotel. Toilet water closet ran all night, asked for it to fixed next day, someone came into the to do repairs but never fixed the problem so I put up with it for another night of my 2 night stay.
Good 6,0
Pros: Location close to airport Being upgraded due to loudness of construction nearby
Cons: Very loud construction and being woken up by security to move my car a few inches
Poor 1,0
Pros: Room was clean. Pool area was nice. One and only available restaurant nearby was tasty.
Cons: Only hotel in the middle of industrial zone. Construction of Honolulu elevated light rail took place yards from hotel. Pounding, welding, crane noise 24 hours a day. No retail at all near. Dismal room furnishings.
Excellent 10,0
Pros: Service, location
Okay 5,0
Pros: I honestly don't remember any.
Cons: The location and noise. Also staff family were using the pool a lot. AC blew on me in bed.
Excellent 8,0
Pros: Truly nothing fancy, but the staff was so kind and accommodating. It’s right next to the airport located in an industrial area, but it beats the prices of downtown. Worth the stay if you’re on a budget.
Cons: Update the rooms would be nice.
Mediocre 3,4
Pros: Nothing
Cons: The hotel was in terrible shape. Paint peeling off the walls in the room. Exterior need cleaning and painting. The iron railing on the balcony around the building was heavily rusted and need repairing and painting
Excellent 9,7
Pros: Great location near airport, nice pool and fire pit. They did ask for money at check in for amenities.
Okay 5,4
Pros: The ac unit worked :)
Cons: Parking was small n the towels were taken n not replaced
Good 6,5
Cons: Older, needs update
Good 6,0
Pros: Near the airport. We arrived at 1:00am. Got right in. Desk agent not overly friendly, but competent. I thought breakfast was included, but it wasn't.
Cons: Restaurant closed. Tiny room. Queen sized beds only. Hotel is quite old.
Good 6,5
Pros: Great location for overnight at the airport with a regular shuttle service
Cons: Very basic, limited services
Mediocre 3,1
Cons: Room was small and needs refurbishing. Parking lot was immediately outside the room door, so lots of people and car noise. A poolside room would have been better.
Okay 4,0
Pros: Close to the Airport and Clean
Cons: Look dated, everything looks really old.
Okay 4,8
Pros: Nearby Lagoon Chinese restaurant was really good. Hawaiian Coffee Co. cafe only a short walk from hotel had the best coffee around. Distance to airport was great.
Cons: While this hotel is priced less than most everything else in the area, the cost is still WAY above its actual value. Rooms were mediocre, bed not particularly comfortable, and Wifi NEVER worked.
Mediocre 2,0
Pros: Nothing
Cons: Room too small
Mediocre 2,0
Pros: Nothing
Cons: Tiny room with paper thin walls. Disgusting smell, location in "condemned warehouse" section of Honolulu. Sink clogged from the start, sheets stained, hair in shower, etc...
Excellent 8,5
Pros: Great attentive staff, classic older motel with courtyard pool. Not a destination hotel; but perfect for airport layover. Free shuttle to airport on the half hour; 24 hrs a day.
Cons: Industrial neighborhood.
Good 7,4
Pros: We needed a hotel for an early morning flight. They offer free shuttle service so that's convenient. I would recommend it for your quick stays near the airport.
Cons: Dated, small rooms
Excellent 8,8
Pros: great shuttle to airport restaurant economical with large portions staff efficient and friendly economical
Good 6,5
Pros: If you get in late and are leaving early for other islands next morning this place works. Pretty bare bones in a kind of light industrial area.
Cons: Staff were great really. Bar near lobby was quite noisy, we were put in a room as far from the bar as possible. Noise was not a problem, thanks guys.
Good 7,7
Pros: We were looking for a hotel close to the airport since we arrived in at midnight. The check in office is open 24 hours, which was very nice. The hotel was basically supposed to be a crash pad for us and that's essentially what this hotel was set up to be. It had basic amenities, wasn't super spacious, but it had a mini fridge and a bed.
Cons: The walls were paper thin do you could literally hear everything in the other rooms, who in made sleeping difficult when other guests started waking up. The room was pretty small.
Okay 5,7
Pros: Airport shuttle was convenient, otherwise average and did the job for one night
Good 6,8
Pros: Close to HNL
Cons: Ok for my purposes
Okay 4,5
Pros: Closer to airport.
Cons: Pricy for a room, nothing on walking distance
Good 6,2
Pros: The location was good if you need a quick place to stay during a layover and close enough to see Pearl Harbor. Great pressure for the shower.
Cons: The wifi was terribly slow. Just an ok bed with no extra pillows and blankets. It's close to the airport, so be prepared for airport noise.
Okay 5,4
Pros: Staff were so nice and friendly
Cons: Felt unsafe
Excellent 8,0
Pros: Rooms are small but clean and staff friendly. Restaurant and bar are on property. Best feature close to airport and reliable shuttle service. I'll stay there again
Excellent 8,0
Pros: It was exactly what I needed - close to airport, 24hr front desk and an airport shuttle. It's no 5 star hotel but you don't pay for that either - it was the cheapest hotel by far and great value for money in terms of an airport hotel staying only one night. The pool was really nice and a nice area to sit and relax. Tea and coffee provided while waiting for the shuttle in the morning was great. Staff were nice
Cons: I Used their contact us form to let them know in advance of my flight details and ask about the shuttle and they never responded. So I didn't realise you need to call them (from the free airport phone) for pick up which meant I had to wait until I realised this. Not a big deal tho but
Okay 4,5
Pros: The goods: Proximity to HNL, shuttle service, price, cold AC and fans in the rooms. It's fine for what it is - a cheap airport motel (but we recommend the Airport Honolulu Hotel instead, much nicer for a few bucks more).
Cons: Didn't like: bathroom tile was gross - felt like I needed shower shoes, no elevator for second floor room, shuttle was slow, old furniture, not all outlets in the room worked.
Good 6,0
Pros: Closeness to the airport and staff very friendly
Cons: Small beds, rooms need updating, need bathrooms for pool users
Good 7,7
Pros: Shuttle service. Clean. Staff.
Cons: Pretty old.
Okay 5,0
Pros: Not there long enough, only there for 7 hours.
Pacific Marina Inn - Honolulu
Rated no. 8
6,6
Good 6,6
Based on 1 144 reviews
Details
Reviews
R3 010

Cleanliness
6,1
Comfort
6,3
Facilities
6,8
Location
8,3
Overall
5,2
Overall 6,1 Good
Based on 100 reviews
Cleanliness
6,1
Comfort
6,3
Facilities
6,8
Location
8,3
Overall
5,2
Cleanliness
5,5
Comfort
5,7
Location
7,6
Services
5,6
Staff
6,4
Cleanliness
8,0
Comfort
6,0
Facilities
8,0
Location
9,0
Overall
4,0
Cleanliness
6,2
Comfort
5,8
Location
8,8
Services
5,9
Staff
7,5
Cleanliness
6,3
Comfort
7,1
Facilities
10,0
Location
8,8
Overall
10,0
Cleanliness
6,4
Comfort
6,9
Facilities
4,0
Location
8,1
Overall
4,0
Cleanliness
5,9
Comfort
6,7
Location
7,8
Services
6,7
Staff
6,4

Poor 1,0
Pros: The bellhops were helpful, the location was okay.
Cons: No trash picked up in our room for 12 days Missing coffee pot 10 of 12 days Balcoony not accessible Not a good view of ocean Parking was advertised at 20 a day, they charged us 35. We were locked in a bathroom 3 times in our room because of broken bathroom door.
Okay 5,0
Pros: the location was pretty cool, there's just around the corner a big mall with everything you need, buses stop right outside the hotel and taxi is cheap
Cons: The fact that I wasn't really renting a room directly to the hotel, it was a private owner so it did not include anything, not even cleaning service, and the worst part is that they did not even care to tell me that before, they made us believed we just rented a room in that luxury hotel, but the experience of it was just like an airbnb
Good 7,0
Pros: I liked the location of the property
Cons: There was no access to the pool in the day time because of the construction. It should have been stated online before arrival. Also, before booking it should have stated it is operated privately through a third party. There was no access to concierges or amneties because of this.
Mediocre 3,0
Pros: The Ala Moana Hotel is in a great location. It's close to the beach, the park, the mall, and within walking distance of Waikiki and Kaka'ako. The common areas are lovely and the hotel staff friendly.
Cons: LSI - We booked one of their privately managed rooms. I have enjoyed many stays at this hotel in privately managed rooms before and was shocked when I walking into this room. This LSI room was extremely poorly maintained. The shower curtain rod was coming loose from the wall and one of the lights in the bathroom was out. There was hair in the shower and broken glass on the floor next to one of the beds. The carpet was torn in one spot. LSI did not let us know that the hotel was painting the exterior of the building and so there was no access to the balcony at all and the pool was closed during the day. To top it off, the balcony furniture was left in the room. I had to call LSI and send pictures to have the balcony furniture removed from the room. It took 2 phone calls and 2 days. I then called LSI and sent pictures again about the other things that were broken. There was no response. LSI took our money in advance and left us with no recourse. We paid the resort fee with no access to the pool. We paid for a room with a balcony with no access to the balcony. The bathroom had one working light and we waited for the shower curtain rod to fall down. LSI is the worst! I am afraid they will ruin the reputation of this hotel with their poor maintenance and cleaning.
Okay 5,0
Pros: The hotel itself was beautiful and spacious. It was also very clean and I loved that there were gift shops in the lobby and a Starbucks. We also loved that it was attached to the Ala Moana shopping center. The staff were very friendly and it was convenient to have a baggage drop at the bell desk.
Cons: when booking this hotel we had NO idea that it was actually a privately managed unit (condominium basically) rather than a hotel room. The check in took me 1 hour because LSI resorts and Ala Moana hotel were not on the same page. they had to keep calling and faxing each other in order to just get us a room. The pictures online make the room look way too good when in reality the room was SO tiny and SO dirty. The baseboards were falling off the walls, the carpet and walls were stained everywhere. the iron was useless. The two chairs were also clearly stained I was grossed out and didn’t want to sit on them or even go barefoot. They only provided shampoo and body lotion which was extremely inconvenient as almost all hotels have shampoo, conditioner, and body soap (I specifically did not pack any for this reason). The room did have a sliding glass door that we were able to open but the view was a parking garage over an alley and another apartment building! Lastly the pool is only open til 7pm and there was no hot tub either. That was super unfortunate because we wanted to go night swimming. They are also currently doing construction so the pool is closed most of the day and construction barriers everywhere outside of the hotel and pool area.
Poor 1,0
Pros: Location
Cons: No service, we had called for amenities as simple as toilet paper. When we checked in the room smelled funky, half a toilet paper no extra roll.
Excellent 10,0
Pros: Close to Ala Moana Center and beach. Starbucks located in lobby.
Cons: n/a
Okay 5,0
Pros: Good view. Convenient location.
Cons: Poor staffing. Mold in the bathroom. Miss matched and inadequate amount of towels. It appeared that the staff was not really willing to make an effort helping out. Basic questions about the surroundings and or where thing's are in the hotel are poorly answered. I felt completely left on my own. I had to call several times and convince the young lady on the other side that I really needed the room cleaned, fresh sheets and stocked with new towels and coffee. Speaking of coffee, he sugar and cream packets were old and not usable. It appeared that it may have been wet at one point and hardened the content and spoiled it. I was rather ill for a day and a half because of it. When I pointed out the mold on the bathroom to the staff. I heard nothing in regards to an apology. As a matter of fact she only cleaned two square ft of a visible area and didn't finish it. Sneaking out, pretending all is well. I had to buy m own cleaning supplies and finish the job. No matter how self sufficient this concept is, this however is not acceptable.
Mediocre 2,0
Room was dirty after we checked in. It took two hours before the cleaning crew came back to clean. I dropped two items in the lobby area and within 20 minutes both were gone. The bell desk could not explain what happened to them. Never once received apology or any type of concern regarding my loss. The manager Rena Even suggested that I may have lost items in my own suitcase. Wouldn’t recommend hotel
Excellent 9,4
Cons: Didn’t know we wouldn’t have any service unless requested during daytime hours. Not run by hotel
Mediocre 2,0
Pros: Nothing - confirmation number from kayak not processes by Lsi, no reservation upon arrival . Had to book my own room with the hotel at twice the price.
Cons: Not using or recommending Lsi resorts to friends
Excellent 10,0
Pros: Daily housekeeping!
Excellent 8,0
Pros: Comfortable room, good beds, nice view.
Cons: Bath sink didn't drain, called but no one showed up to fix . TV remote useless, had to "channel up/down" always. Couldn't just enter channel number. Maid service doesn't get to the room till 3:30/4:00 PM. No room service available. $4 to call from room to a cell with a different area code.
Ala Moana Hotel By Lsi Resorts - Honolulu
Rated no. 9
6,1
Good 6,1
Based on 100 reviews
Details
Reviews
R3 892

Cleanliness
5,3
Comfort
4,6
Facilities
4,7
Food
5,7
Location
7,2
Overall 4,0 Okay
Based on 47 reviews
Cleanliness
5,3
Comfort
4,6
Facilities
4,7
Food
5,7
Location
7,2
Cleanliness
6,0
Location
10,0
Overall
9,0
Staff
10,0
Value for money
10,0
Cleanliness
9,0
Comfort
9,0
Facilities
9,0
Location
9,0
Overall
9,0
Cleanliness
5,5
Comfort
3,5
Facilities
4,9
Food
8,5
Location
7,5
Cleanliness
2,0
Comfort
2,0
Facilities
2,0
Location
2,0
Overall
2,0
Cleanliness
5,0
Comfort
5,0
Facilities
3,6
Food
3,0
Location
7,6

Poor 1,0
Pros: Terrible customer service I paid for 3 nights they took my money and did not check me in or answer any of my calls worst experience ive ever had!
Cons: Everything
Poor 1,0
Pros: The view and Location is awesome, 10 minutes walk to the Mall, Beach, it’s on the bus line. The Management via text is fast to assist.
Cons: The room and bathroom was dirty as hell,furniture broken and dated.TV was broken but I don’t watch tv apart from the news. Someone tried to sell me drugs when I was doing laundry and he was trying to pimp his girlfriend also. Some shady characters linger around the door and try to piggy back off your swipe but I don’t let anyone in. Only 1 elevator working for 40 floors. Best tip: Bring cleaning supplies so you can clean it yourself so you can rest assured that everything is cleaned and sanitized.
Excellent 10,0
Pros: The Online management team and the ocean view.
Cons: There’s no front desk here.The place was not clean to my standards but I was gonna clean and sanitize everything again anyway.When I left the room it’s actually cleaner than when I found it. The best part of the room was the view. The AC in the room is new but you didn’t need it at night because you can sleep via ocean breeze.Nice little kitchenette, however the furniture is so dated, whoever painted the room is sloppy and didn’t use any masking tape-brush strokes are on the edges of cabinets, the ironing board is stained, broken lamps, they never vacuumed under the bed, Windows wasn’t wiped down, the previous tenants had kids cause you can see kids hand marks all over the window.The TV worked but the brilliance didn’t work so you couldn’t see the screen, I only used it to listen to the news. As for security, some guys always tried to enter the building behind me and said they forgot their room keys and I would say too bad and lock them out. I told them to call management. All the shady characters around here always have a excuse to get in the building, my girlfriend is in there,my key is broken etc etc. Not on my watch you got to call management which was another highlight of my stay, they’re always quick to answer because I did get locked out of the room and I texted them and I was in the room in seconds. Online management and the view was what made this trip great. Make sure you get a OCEAN VIEW, you go to sleep happy and you wake up happy when you look outside to the Ocean. I was on the 35th floor.
Okay 4,0
Pros: Overall it helped me with the situation I was in.
Cons: I didn’t like a lot .... our room didn’t even have toilet paper... I had to buy my own at the ABC store, our microwave had no glass to balance our food.. sink water didn’t go down.. so we couldn’t even use the kitchen. Needed towels but no one was there to service on weekends because of COVID I understand that but if that’s the case why don’t they give enough so we are set for the weekend? I never had service like this .... ever...
Okay 4,0
Pros: Didn’t like much about this place.
Cons: I didn’t like that we had to kill two huge roaches once entering the room and that there was no extra towels, toilet paper, or sheets to use, which caused us to buy our own. The pillows were stained and bed was super uncomfortable. It was also hard to watch tv bc it kept cutting in and out. Would’ve been great to come back to clean sheets, towels, and toilet paper, but nothing. Probably won’t be coming back.
Excellent 8,5
The accommodation was pleasant but basic. The staff were excellent. One of the two lifts were out of order and this meant if the second broke down you would need to carry your suitcases down the very long flight of stairs.
Okay 4,0
come here if you want to pay $50 a day for simple housecleaning (not included in room price), two elevators that take 20 minutes to get you and take you down MINIMUM, the rooms are a mess and BROKEN DOWN!! this place is a complete catfish and you also have to take your own trash to the bin and get your own towels and necessities. every person I’ve met had been sucked in and has had a mental breakdown in some way during their stay BECAUSE of their rooms.
Okay 5,0
Cons: Air conditioner was loud and clunky. There was not a single place to sit except the toilet or the bed. Very old and run down.
Mediocre 2,0
Pros: Close to where I had to be
Cons: The elevators broke down twice, two days in a row. Had to walk down stairs. They charge 25$ for their parking services even if your car is there for 2 hours. No discount or any type of remorse with the elevator breaking down.
Okay 4,0
Pros: The view was absolutely gorgeous and the AC worked great.
Cons: Mattress wasnt very comfortable, construction bring done on elevator which is very small. Get crammed with people and takes forever to come up and down. Parking is an extra $25 unless you want to find parking on the street.
Mediocre 2,0
Pros: We liked the View from the room and location. Furniture was falling apart.
Cons: Both elevators were broken and we were on 38th floor. No one there for check-in. Charge 50 for towel.
Okay 4,8
Pros: I loved how close it was too the mall and other attractions of Waikiki. The large windows allowed a beautiful view.
Cons: When we first got into our room it was supposed to be a queen bed but we got to very hard twin beds, the floors were still covered in sand, and one of the elevators was broken so it took a very long time for us to get to and from our room.
Mediocre 3,7
Pros: Was close to shopping food and beach. Full kitchenette with stove fridge sink dishes coffee maker and microwave
Cons: Parking A rough driving valet only parking $25 a day Room Very morbid room that looks like you're in the early stages of the sims. Stove dials didn't have markings so you have to guess whether or not you turned it to hot or low. 2 twin beds, thin mattress hard springs, no comforter. Paint peeling from walls. If you are on a floor under floor 30 you have no view. Staff seems clueless. Cupboard door hinges aren't fitted correctly so some doors are stuck open. Very slow elevators. Took an average of 15 or more minutes to leave hotel. There are better places for the price.
Good 7,7
Pros: Room had a great ocean view and very clean.
Cons: Workers could be more friendly and new beds!
Excellent 10,0
Pros: The staff were ultimate professionals, the view was amazing, and you couldn't ask for a better location at the price.
Good 7,3
Pros: The room had a good view of the ocean, and the sunrise was very pleasant. There was a small kitchenette, and although we didn't avail ourselves of it, I can see that it would come in handy for a longer stay. The location was great, right on the main artery of Waikiki. Shopping, dining, and beaches are all easily accessible by foot, or if you get tired, there are frequent busses along the route. Staff were incredibly helpful and friendly.
Cons: Fixtures and appliances were very old and worn, laminate was peeling off of the cabinetry. The shower was tiny. I wanted to make our first night in Hawaii a special one, which Is why I got the 'deluxe' room. Perhaps naively, I was expecting the room to be in better condition for the price. But to be honest, waking up to the ocean at sunrise on your first night in the tropics makes small annoyance about the room seem pretty insignificant
Marina Tower Waikiki - Honolulu
Rated no. 10
4,0
Okay 4,0
Based on 47 reviews
Details
Reviews
R4 475

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