Very tight seating. Crew seemed too dis interested and too slow to remove main meal trays.
Cabin crew The only issue was that there was no space for our carry on luggage near our seats We had to put our luggage in a different wing And when I went to collect it, none of the crew knew where they placed our luggage
Pros: "Crew friendly it's my son favorite"
Cons: "Seat selection and little needs comfortable for young kids with mothers"
Cons: "Delayed flight meant missed connection and had to stay overnight. Very little communication from the airline about what arrangements were being made. Was also unable to check in online on either leg."
Cons: "Not a lot other than better choice of movies and music. Super airline as always"
Cons: "Unorganized too shaky flight made me sick to stomach ,foods are not good service not good"
Cons: "Food was just not that great. Too many peppers in everything!"
Cons: "I had a carry on plus a laptop bag. On the website they say you are allowed to carry a personal item such as handbag or a laptop bag along with the carry on piece. This guy at Nagpur airport says the weight of both these combined should be under 15 lbs. are you kidding me?"
Pros: "Phenomenal sericve Left my earbuds on the plane ther were returned before my next connection"
Cons: "Service service The q suite the airport and more service"
Pros: "Ground crew was especially helpful to my mother who could not speak English or Arabic, and had never flown before. She also had difficulty walking, so everyone assisted her in the airport and during her long connection in Doha."
Cons: "Swiss perfect as always, Barcelona ground worker disaster, as always...."
Pros: "Service was slow, but fine."
Cons: "* Couldn't online check-in * Seat selection was not honoured * Plane model not as advertised * No entertainment on board"
Cons: "First plane from Barcelona to Zurich was turned around mid flight for medical emergency. Missed connection flight and had to wait 24 hours for next flight to LA."
Pros: "We have been flying Swiss for years and they are the most reliable and best organized airline, we have ever experienced."
Cons: "I didn't notice that I had booked some sort of new economy light category where checked baggage is no longer included and to check baggage when booked into this class cost $60 per bag per flight. So overall on the trip I paid $240 extra for luggage alone."
Pros: "On time! Courteous. Free meal! Even on flight less than 2 hours!"
Cons: "All good!"
Pros: "Very kind crew. Great food. Nice leg room even for economy."
Cons: "This was one of the most empty flights I’ve ever been on. With that, lots of room for carry on baggage. I fail to see why it was necessary at all. It delayed my journey when time was of the essence."
Cons: "Boarding was not clear! We were waiting for an announcement and none came. We got up when we saw the seating area clearing out. Earlt day International departures are sheer madness. The Check-in and security lines were crazy. Will take later flight next time."
Pros: "There was too little space between rows. Sometimes it was too difficult to watch a movie because the screen was too close to my face."
Pros: "Clean airplane and toilets Many entertainment choice No turbulence"
Cons: "3 separate passport control checks Last minute gate number announcement Very long flight 9.5 hours Tight seat room"
Pros: "There were good entertainment options though I didn’t use them"
Cons: "Our flight was delayed 2.5 hours, during which we had boarded but were told we could not leave our seats even for the bathroom. We were offered a cup of water once during this delay which is inexcusable. (We were also woken up to serve dinner at 1am so that was incredibly inconvenient for an overnight flight) On top of that, I, as well as many others missed our connecting flight. Personally I missed my connection by 20 minutes, which seems a reasonable amount of time to hold a connecting flight with so many people from our flight on that next one. In missing by only 20 minutes, we have lost an entire day of our trip and are spending 9! hours in the airport today. There was no communication between flights clearly. Despite there being an earlier flight we could’ve been placed on after missing our connection - we did not get booked on this flight. I asked why and they just randomly placed people on random flights with no regard for when we showed at the desk. In this scenario, a first come first serve would have alleviated an absolutely awful experience. I will never fly Swiss Air again and will urge people I know to not fly this airline. The experience was extremely frustrating, the best response from an employee was “that’s all I can do for you” and I wish it on no one."
flight crew were excellent. Check in desk lady was rude Flight had no movies available due to software malfunction
It never happened because my first connecting flight got cancelled which caused for me to miss this flight also.
Did not get to take it. Earlier flight was cancelled
Pros: "Good movie selection. Attentive crew."
Cons: "Lufthansa has poor boarding process causing a delay in our flight. Because our next connection flight (ALSO THROUGH LUFTHANSA) was in 40 mins per their booking, we arrived at the gate just prior to take off to find our flight had been given away and we had “missed” that flight. As a result, we were placed on a flight 4 hours later, resulting in a dangerous attempt at reaching our hotel at 11pm. Will never fly Lufthansa again."
Pros: "The flight was quite comfortable."
Cons: "I find it hard work doing such long flights these days."
Pros: "It was my birthday and the flight attendant gave me a rose, gummibears and champagne and congratulate me and I was very happy to receive that gesture"
Pros: "the crew was good , seat was not so comfortable"
Cons: "seat need to be more soft for a trip during 8h //"
Pros: "Flight attendant served snacks and drinks in less than hour’s flight. Well done!"
Cons: "Boarding process could be better. They can board the end rows first and go back to the first rows. This will help with better flow with passengers not blocking the pathways."
Pros: "Super professional, comfortable and on-time service with both Swiss and Lufthansa."
Cons: "Clear up-front notification about extra charge for first checked bag on both ways of the trip ($60 each). I couldn't find that information at the time of the booking."
Pros: "Quick boarding, arrived 30 min early, fast exit and quick bag retrieval"
Pros: "Staff all nice"
Cons: "Maintenance service could be better manage so flight delays are avoided"
Pros: "The crew provided the best service I think I’ve ever gotten on a flight. Attentive and friendly!"
Pros: "Love the A380 it’s smoothness quietness and spaciousness. The experienced mature crew were excellent."
Cons: "Food quality and selection. I"
Pros: "One amazing member of staff - she was the only redeeming person of all the cabin crew. The snacks were good (mini cheddars, mini twix bars and mcvities digestives)."
Cons: "EVERYTHING, but top 3 are: comfort (seats are TINY), legroom (there isn’t any), entertainment (very limited). Lastly, I think I’ll have to gauge out my eyes and ears if I have to endure their safety video one more time..."
Cons: "BA need to decide if they are EasyJet or BA. To pay BA prices and get EasyJet service is a joke. When I fly Easyjet I know what I am getting and can live it with. BA, on the other hand, wish to be different and yet they are close to painting the planes orange and still charging a premium price."
Pros: "Ground crew very responsive to needs"
Cons: "non existing beverage service on a two and one half hour flight :("
Pros: "Comfortable economy seats. Excellent experienced staff."
Cons: "Food was so so. Entertainment system is old and a bit slow."
Cons: "The Barcelona airport was confusing to navigate. Poor signage. Limited restaurant options, and confusing to find them."
Pros: "Check in was a breeze, and the food was good!"
Cons: "Our flight was delayed d/t engine trouble, & we missed our re-booked connecting flights twice & finally our third flight was only available to a different city than originally planned.. (Newark, NJ instead of JFK) In compensation, we were offered a coffee voucher but had to dead run to catch the next flight. No time for coffee."
Cons: "Baggage handlers in Honolulu let you down. We arrived 10 minutes early but absolutely no bags in baggage claim for more than 30 minutes"
Pros: "Beautiful view"
Cons: "One of our bags didn’t make it. We dropped them off together. We still don’t have the missing luggage."
Pros: "Friendly, efficient crew. Short, smooth flight."
Cons: "Bit of a delay, no entertainment due to technical difficulties. No forewarning of the technical difficulties until after we were on board the flight. A gate announcement would have allowed time to find a movie on Amazon, or some other platform for the flight."
Cons: "Flight was delayed 2 hours, but was not notified of delay. Also, our gate was changed three times."
Pros: "quick overall flight"
Cons: "No food options other than purchased snacks on an 8-9 hour flight"
Pros: "All of the flight attendants except for Linda were nice and friendly. The entertainment selection was great and made a 10 hour flight go quickly."
Cons: "There was a flight attendant named Linda on the flight who was very condescending. I tapped her on the shoulder for a request and she told me it was not appropriate to do so because “as flight attendants, we get tapped so often.” Then she skipped over me when serving the snack options because she didn’t make “eye contact” with me although my tray was down and I had my wallet and credit card ready for payment. I have been flying with United to go home to Hawaii for over a decade and have never been treated so poorly by a flight attendant on this airline. I am seriously considering flying with Delta, Southwest, and JetBlue exclusively from now on after this experience."
Pros: "Crew very efficient and nice"
Cons: "Being it’s a flight from Japan a more Japanese meal would’ve been better"
Pros: "came early..."
Cons: "We could not take water with us to plane, traveled with kids 8 and 10. Did not get water even though I asked few times....kids started crying to get some water.....what is with the system??"
Cons: "They didn't have the food I wanted by the time they got to the back of the plane"
Pros: "every seat come with tV"
Cons: "Disappointed that few come with closed caption. Lousy choice of menu"