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I really dislike the tendency of delta to use small planes for major routes. It really isn’t comfortable to be crammed into a 737 for almost 6 hours. They have larger planes for routes like Lax —> HNL. They should use them.

You should be less stingy with the free snacks. This was a 4+-hour flight that already started 90 minutes late. I was allowed one snack choice. I picked almonds and was given a 0.5-oz bag. Really? You couldn’t have given me 2 bags when they’re that small? Or let me choose two different snacks? For such a long flight! Because the flight was bumpy, there was only one snack service, about 2 hours into the flight. That’s fine - you can’t control the weather - but knowing that the normal 2 services was reduced to just 1 - AND that we had left Atlanta 90 minutes late — all the more reason to be more generous with snacks! Frankly, your snacks should be bigger portions anyway. I felt like your airline was being incredibly stingy.

First class was terrible! It began with the customer service agent at the boarding gate taking being completely rude to the first class customers waiting to board. She/he (it was difficult to tell if it was a man or woman) yelled at everyone and said “it doesn’t take a genius to understand that only military or people with special needs may board, my god!!!” I’ve never seen such unprofessionalism from Delta. Then my husband and I went to our seats in first class and the flight attendant had left their paperwork and folders on our seats. I waited for a while to see if he would pick it up. He did not, so I picked it up and handed it to him. He then replied “oh we’re going to put you to work and pass out the agriculture forms”. When it came time for the meal he stated “we only have kale salad so do you want it or not?” My husband replied,” no I don’t like kale”. The flight attendant then replies “okay you don’t want it because that’s all we have”. My husband was seated in 1A, how do they have only one choice remaining out of the 3 when he’s in the first seat?? The flight attendant was very rude! As a loyal Delta customer, I was absolutely appalled at the unprofessional behavior from both customer service agents and first class flight attendant! I have to say that I will think twice before booking my next flight (next month) on Delta due to this experience.

Love the leg room and entertainment in comfort plus. Crew members were also excellent. However, serving gold fish and cookies twice on a 6hr flight is embarrassing. Delta should offer a better variety of snacks during a long flight.

Delta is my new favorite airlines. I have no complaints. Even if they don't serve meals the snacks were ok.

Way too small space for legs, especially when travelling with a dog

You cancelled our flight without even notifying us up till today. Luckily for us we found out about it about 10 hours before our flight. My son Desmond Owen was in contact with you about the refund. Goodday.