Guest reviews
Overall rating
6,3
Good
Based on 980 reviews
Cleanliness
6,8
Comfort
6,9
Pickup/dropoff
6,4
Value for money
6,7
Pros
"Clean car, great upgrade value."
(in 59 reviews)
"The customer service was great!"
(in 53 reviews)
"The car was clean and ran."
(in 112 reviews)
Cons
"Customer service was terrible ."
(in 78 reviews)
"The worst: no car available."
(in 30 reviews)
"Waited over an hour in line"
(in 28 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
car was clean
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use this company
car was great
great car
waited over an hour
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great service
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3,6
Pros: EZ car counter clerk try really hard to sell options which you don’t needand he never explain about additional fees, EZ car added hidden fees.
Cons: Counter clerk has to explain all fees and charges up front.
review from
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6,4
Cons: Pricing
review from
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3,2
Pros: Check-in countee was unhelpful and a little rude. Told me I wasn't allowed to take toll roads, and didn't explain.
review from
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2,0
Unscrupulous and terrible. Avoid at all costs.
Pros: Nothing to like
Cons: Trying to sell me stuff I don’t need. Didn’t have a car in the class I booked. Lied to me about being able to cancel the charge and give me proof of cancellation Heard them selling unneeded add ins to other customers who also got annoyed Unhelpful and unprofessional
review from
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2,8
Once and never again
Pros: Basically nothing
Cons: Car I had contracted for was not available, offered me a minivan instead, not interested, was traveling by myself and wanted fuel economy. Agent said that I could return the next day to swap out for something more appropriate, but, due to my schedule, it would have taken me a whole day's drive to come back for the swamp...As an alternative, I asked if I could swap cars in Phoenix, which would have fit my itinerary better, was told there would be an upcharge for such. Else wanted to upcharge me for a more desirable model, I declined. Stood my ground, eventually, an economy type car was returned and assigned to me. It was noisy, lacked cruise control, a/c was very weak, as in "no fun to drive". To make up for the inconvenience, I was told I would be given a discount from my original intermediate type car reservation, however, that did not happen, they just hit my credit card with the full charge for the larger vehicle I never go to drive. When returning the car, their station was closed, with zero indication as to when they would open in the a.m. like was posted on their competitor's return stations. When I tried to return the car to their Phoenix location, I was told it was impossible to drop the car off there even though their San Diego agent had told me I could do so if willing to pay a penalty for doing so - basically one of their agents lied, no idea which one. All in all a lousy experience, since I now have to file a complaint to get them to correct the charge to my credit card account.
review from
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2,0
Don’t trust E-Z ot Advantage, they overbook and cancel on you
Cons: They cancelled my reservation without informing me or expedia and had no explanation whatsoever except that they didnt have any more cars. Will never use them again no matter how cheap
review from
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4,0
Cons: Car was not cleaned out when I received it. There was trash under the seats, some wrappers in the trunk and side doors. It was evening when I picked up so I didn't notice until the next morning. The car smelled faintly of stale food, so they clearly did a poor job cleaning overall. The customer service was rude and impatient. At least the pick-up and drop off had reasonable efficiency.
review from
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9,6
Cons: Stained rear seat, inside of windows & windshield needed to be cleaned.
review from
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6,0
Pros: The person helping me was nice and reasonably efficient. Because there was only one person at the counter, it took far too long to get the car.
Cons: I did not like the wait. I also got a car that was pretty beat up, although I was told it was an upgrade.
review from
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6,0
Pros: Easy to find
Cons: Person in front processing my rental pushing to sell insurance, gas, upgrades, etc. Quit annoying.
review from
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5,2
Beware of sales people.
Pros: Car was fine.
Cons: The salesmen told us he would upgrade us and discount the car to a total day rate of 25. He said all he had was a minivan or the convertible. Worded it to seem as if it was going to be a sweet deal. $25 for a convertible, who wouldn’t do it? What he didn’t inform me of was that this was in addition to what I currently had booked. He said all he had was a convertible or a minivan so would upgrade is for the half rate. Sure I should’ve caught this before I left but we just landed and we’re ready to go home.
review from
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2,8
Slow rep, difficult paperwork
Cons: The front counter representative was really slow, and he insisted on giving long-winded explanations on topics when a few quick words or sentences would have sufficed. As he was the only rep there, a long line developed at the counter. The charges didn't match the price quote that I got online, and it was nearly impossible to get the turn-in agent at the end to give me any kind of acknowledgment that I had turned in the vehicle on time with no damage. Next time, I'll be using some other service.
review from
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3,6
Pros: EZ car counter clerk try really hard to sell options which you don’t needand he never explain about additional fees, EZ car added hidden fees.
Cons: Counter clerk has to explain all fees and charges up front.
review from
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6,4
Cons: Pricing
review from
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3,2
Pros: Check-in countee was unhelpful and a little rude. Told me I wasn't allowed to take toll roads, and didn't explain.
review from
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2,0
Unscrupulous and terrible. Avoid at all costs.
Pros: Nothing to like
Cons: Trying to sell me stuff I don’t need. Didn’t have a car in the class I booked. Lied to me about being able to cancel the charge and give me proof of cancellation Heard them selling unneeded add ins to other customers who also got annoyed Unhelpful and unprofessional
review from
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2,8
Once and never again
Pros: Basically nothing
Cons: Car I had contracted for was not available, offered me a minivan instead, not interested, was traveling by myself and wanted fuel economy. Agent said that I could return the next day to swap out for something more appropriate, but, due to my schedule, it would have taken me a whole day's drive to come back for the swamp...As an alternative, I asked if I could swap cars in Phoenix, which would have fit my itinerary better, was told there would be an upcharge for such. Else wanted to upcharge me for a more desirable model, I declined. Stood my ground, eventually, an economy type car was returned and assigned to me. It was noisy, lacked cruise control, a/c was very weak, as in "no fun to drive". To make up for the inconvenience, I was told I would be given a discount from my original intermediate type car reservation, however, that did not happen, they just hit my credit card with the full charge for the larger vehicle I never go to drive. When returning the car, their station was closed, with zero indication as to when they would open in the a.m. like was posted on their competitor's return stations. When I tried to return the car to their Phoenix location, I was told it was impossible to drop the car off there even though their San Diego agent had told me I could do so if willing to pay a penalty for doing so - basically one of their agents lied, no idea which one. All in all a lousy experience, since I now have to file a complaint to get them to correct the charge to my credit card account.
review from
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2,0
Don’t trust E-Z ot Advantage, they overbook and cancel on you
Cons: They cancelled my reservation without informing me or expedia and had no explanation whatsoever except that they didnt have any more cars. Will never use them again no matter how cheap
review from
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4,0
Cons: Car was not cleaned out when I received it. There was trash under the seats, some wrappers in the trunk and side doors. It was evening when I picked up so I didn't notice until the next morning. The car smelled faintly of stale food, so they clearly did a poor job cleaning overall. The customer service was rude and impatient. At least the pick-up and drop off had reasonable efficiency.
review from
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6,0
Pros: The person helping me was nice and reasonably efficient. Because there was only one person at the counter, it took far too long to get the car.
Cons: I did not like the wait. I also got a car that was pretty beat up, although I was told it was an upgrade.
review from
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6,0
Pros: Easy to find
Cons: Person in front processing my rental pushing to sell insurance, gas, upgrades, etc. Quit annoying.
review from
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5,2
Beware of sales people.
Pros: Car was fine.
Cons: The salesmen told us he would upgrade us and discount the car to a total day rate of 25. He said all he had was a minivan or the convertible. Worded it to seem as if it was going to be a sweet deal. $25 for a convertible, who wouldn’t do it? What he didn’t inform me of was that this was in addition to what I currently had booked. He said all he had was a convertible or a minivan so would upgrade is for the half rate. Sure I should’ve caught this before I left but we just landed and we’re ready to go home.
review from
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2,8
Slow rep, difficult paperwork
Cons: The front counter representative was really slow, and he insisted on giving long-winded explanations on topics when a few quick words or sentences would have sufficed. As he was the only rep there, a long line developed at the counter. The charges didn't match the price quote that I got online, and it was nearly impossible to get the turn-in agent at the end to give me any kind of acknowledgment that I had turned in the vehicle on time with no damage. Next time, I'll be using some other service.
review from
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Where can I find E-Z Rent-A-Car hire cars in San Diego?
3355 Admiral Borland Way, E-Z Rent-A-Car car hire
Address
3355 Admiral Borland WayPhone
+1 619 326 4285FAQs about hiring a car from E-Z Rent-A-Car in San Diego
What is the most popular car hire from E-Z Rent-A-Car in San Diego?
Intermediate (Ford Escape or similar) is the most frequently booked car hire type from E-Z Rent-A-Car in San Diego.
How many car hire locations does E-Z Rent-A-Car have in San Diego?
E-Z Rent-A-Car has 1 car hire location in San Diego. Take a look at our E-Z Rent-A-Car hire location map to find the best car hires near you.
Does E-Z Rent-A-Car have a car hire location at the airport: San Diego Airport (SAN)?
Yes
Does E-Z Rent-A-Car offer shuttle or airport pick-up services from San Diego Airport (SAN)?
Yes