4.0
It took 45 minutes to get my vehicle with only 6 people ahead of me and 3 Avis employees working the counters. The employees were nice and seemed knowledgeable but the system is ridiculously slow.Reviewed Jul 13 2025
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6.0
When I showed up I was told that the rental I had selected was a “mystery deal” which was either a fully electric vehicle or a pickup, neither of which met my needs. They were able to switch me to an SUV. I was quoted at $370 for a rental, which seemed fair, but ended up paying $1000 at the end of the week.Reviewed Dec 30 2024
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2.0
The computer system was down for more than 4 hours before we landed. Avis did not alert us, rebook us, or direct us to another rental agency. Instead, we were forced to sit in a line of 40+ people for close to 2 hours to get our vehicle. When we finally did get to the counter, the vehicle we ordered/held was unavailable. They tried to "upgrade" me from an economical standard sized car to a pickup truck, knowing I had an infant in a car seat. We I refused, they put me in an SUV. I asked for a compact SUV, and instead was forced into the largest SUV they rent, a 7 passenger gas-gazzler. For reference, it was me and my infant only, and we had a 95-mile road trip to make. I have nothing good to say about my experience renting from Avis Detroit.Reviewed Oct 28 2024
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6.0
Vehicle had trash in it. Starbucks cups orange peels. Seats and floor dirty. Gas was not full. It had about 2/3 tank. Service was so bad that I didn't want to go back in and say anything as the rental was the only truck available.Reviewed Aug 29 2024
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2.0
Terrible, will never rent from them again. Stood in line for 1.5 hours to get my car..completely understaffed. Rented a luxury class and got a Toyota Highlander with cloth seats… the vehicle exterior was not remotely clean..Reviewed Jul 29 2024
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2.0
Waiting in line for over 50 minutes when there were only about 10 people in front of me is not awesome. Only 2 people at counter, there were 30 customers waiting by the time I checked out,Reviewed Jul 26 2024
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10.0
Pretty quick and smooth rental experienceReviewed Jul 15 2024
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2.0
Waited 2 hours in line during check in in order to get a car. Slowest system I’ve ever seen for car pick up. Can’t believe in 2024 this isn’t a kiosk or there isn’t a more efficient way to check in. I’m all for face to face business but in this case 2 people to check in 20+ people in 2 hours detracts from the customer experience.Reviewed Apr 10 2024
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2.0
I received an incorrect damage claim even after showing video proof of pre-existing damage after checking the car back in at destination. Had to go through Customer Service to fix this. Very annoying.Reviewed Mar 22 2024
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4.0
Still waiting to get deposit back.Reviewed Feb 13 2024
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2.0
Well, after making me wait in the 10° weather for over half an hour these people refused to rent a car to me because my ID had a piece of tape on it. I literally had to walk over a mile in the snow and got sick because of this. The manager was one of the rudest people I’ve ever dealt with in my life. Stay away from this place and rent from anywhere in the world but this place.Reviewed Jan 27 2024
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2.0
Will never use Avis again!Reviewed Nov 10 2023
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