Pros: Nothing. Dumped Payless rental retrieval of rental car to Avis center where the lines were horrendous. Waited for more than an hour long to get a car instead of full size SUV for which I paid for. Most horrible rental car experience!
Pros: The Budget car rental staff and policy are the worst I have ever dealt with. Especially Kayak. HOW CAN YOU LET A DRIVER RESERVE A VEHICLE THAT YOU MUST BE 25 TO RESERVE AND THEN CANCEL FOR A FEE. WITH NO AGE VERIFICATION. Completely B.S
Cons: HAVE AGE VERIFICATION BEFORE RESERVING A CAR THAT REQUIRES A CERTAIN AGE TO EVEN PICK UP!!!!!
Pros: Car was nice, new, and clean.
Cons: No one at front desk for 15-20 min when they opened. Hard to see signage at DTW. No one really there for dropoff outside too plus hard to see dropoff signage.
Cons: Car smelled HEAVILY of marijuana and cleaning solution. Extra long wait for shuttle on both ends of the journey.
Pros: Friendly staff, easy pick up, and drop off.
Pros: Wonderful staff!
Pros: Easy drop off
Cons: Long line due to computer issue.
Pros: Drop off was easy, I'll give them that. But honestly, that was about it. Skip to "what could have been better for the rest of the story"
Cons: Waited nearly an hour to pick the car up. One desk clerk checking in a line of people out the door. Cars weren't ready for customers, had to keep waiting for them to "find" cars from Avis (their parent company) to give to the folks in line in front of me. Car was absolutely filthy on pick up.
Cons: Only reason you didn’t get Excellent was because I was told one price & then at the counter I was presented a higher price +$125.00 than I was originally quoted when I made the reservation.
Pros: Yes the staff was friendly and helpful and the drop off was easy. It took me awhile to locate someone to pick up the car.
Cons: The cleanliness and smell in the interior of the car. The price to extend could have been less.
Pros: Friendly staff
Cons: Extremely disorganized. Took over 1/2 hr. To get car and get off lot and it wasn’t even busy. Seems like they didn’t have enough cars. Folks behind counter were nice but a tad unprofessional in their banter between each other’s. Done with Payless
Pros: The car was in great condition. It was very clean and it ran perfectly. I loved the CarPlay accessory.
The staff members were very nice.
Cons: The desk was understaffed and it took a while to get the car. The staff was very kind, though.
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