Guest reviews
Overall rating
6,6
Good
Based on 2 823 reviews
Cleanliness
7,0
Comfort
7,1
Pickup/dropoff
6,3
Value for money
7,1
Pros
"Car was great and clean."
(in 207 reviews)
"Good value for the money."
(in 94 reviews)
"Great car for the price."
(in 108 reviews)
Cons
"Long wait over 45 minutes."
(in 86 reviews)
"Reserved Car was not available"
(in 116 reviews)
"The customer service aspect was terrible."
(in 209 reviews)
Recent reviews
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Find reviews that mention:
customer service
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car was clean
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car was great
car smelled
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great car
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took about five minutes
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4,8
Pros: Drop off was easy, I'll give them that. But honestly, that was about it. Skip to "what could have been better for the rest of the story"
Cons: Waited nearly an hour to pick the car up. One desk clerk checking in a line of people out the door. Cars weren't ready for customers, had to keep waiting for them to "find" cars from Avis (their parent company) to give to the folks in line in front of me. Car was absolutely filthy on pick up.
review from
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8,8
Cons: Only reason you didn’t get Excellent was because I was told one price & then at the counter I was presented a higher price +$125.00 than I was originally quoted when I made the reservation.
review from
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4,4
Pros: Yes the staff was friendly and helpful and the drop off was easy. It took me awhile to locate someone to pick up the car.
Cons: The cleanliness and smell in the interior of the car. The price to extend could have been less.
review from
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4,4
Pros: Friendly staff
Cons: Extremely disorganized. Took over 1/2 hr. To get car and get off lot and it wasn’t even busy. Seems like they didn’t have enough cars. Folks behind counter were nice but a tad unprofessional in their banter between each other’s. Done with Payless
review from
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9,2
Pros: The car was in great condition. It was very clean and it ran perfectly. I loved the CarPlay accessory. The staff members were very nice.
Cons: The desk was understaffed and it took a while to get the car. The staff was very kind, though.
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10,0
Quick and Easy
Pros: Shared shuttle and lot with Budget
review from
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10,0
Pros: The courteous, patient and understanding person the assisted me.
review from
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8,0
Cons: I received the ford suv w less than 1/4 tank of gas.
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6,8
Cons: Took 1 hour for check in
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2,0
Cons: They had no cars. I had reservation and they didn’t have a car
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9,2
Not too bad
Pros: The price was great. The people were very good
Cons: My husband didn’t like the Hyundai. He had thought a standard car would be bigger. We drive a full size car and that’s what he’s used to
review from
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4,0
Cons: Arrived at Payless office for pick-up. It was closed and we were sent to Budget office where there were already about 20 people in line. Eventually after waiting almost an hour we were sent back over to Payless saying the office had opened back up. Picking up my rental car took almost as long as my entire flight. Car had not been cleaned and still had a coffee cup from previous rental in it. No issues with drop off or billing.
review from
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8,8
Cons: Only reason you didn’t get Excellent was because I was told one price & then at the counter I was presented a higher price +$125.00 than I was originally quoted when I made the reservation.
review from
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9,2
Pros: The car was in great condition. It was very clean and it ran perfectly. I loved the CarPlay accessory. The staff members were very nice.
Cons: The desk was understaffed and it took a while to get the car. The staff was very kind, though.
review from
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10,0
Quick and Easy
Pros: Shared shuttle and lot with Budget
review from
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10,0
Pros: The courteous, patient and understanding person the assisted me.
review from
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9,2
Not too bad
Pros: The price was great. The people were very good
Cons: My husband didn’t like the Hyundai. He had thought a standard car would be bigger. We drive a full size car and that’s what he’s used to
review from
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4,8
Pros: Drop off was easy, I'll give them that. But honestly, that was about it. Skip to "what could have been better for the rest of the story"
Cons: Waited nearly an hour to pick the car up. One desk clerk checking in a line of people out the door. Cars weren't ready for customers, had to keep waiting for them to "find" cars from Avis (their parent company) to give to the folks in line in front of me. Car was absolutely filthy on pick up.
review from
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4,4
Pros: Yes the staff was friendly and helpful and the drop off was easy. It took me awhile to locate someone to pick up the car.
Cons: The cleanliness and smell in the interior of the car. The price to extend could have been less.
review from
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4,4
Pros: Friendly staff
Cons: Extremely disorganized. Took over 1/2 hr. To get car and get off lot and it wasn’t even busy. Seems like they didn’t have enough cars. Folks behind counter were nice but a tad unprofessional in their banter between each other’s. Done with Payless
review from
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2,0
Cons: They had no cars. I had reservation and they didn’t have a car
review from
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4,0
Cons: Arrived at Payless office for pick-up. It was closed and we were sent to Budget office where there were already about 20 people in line. Eventually after waiting almost an hour we were sent back over to Payless saying the office had opened back up. Picking up my rental car took almost as long as my entire flight. Car had not been cleaned and still had a coffee cup from previous rental in it. No issues with drop off or billing.
review from
Other suppliers in Detroit scored
Where can I find Payless hire cars in Detroit?
Building 287 Lucas Drive, Payless car hire
Address
Building 287 Lucas DrivePhone
+1 734 941 0719FAQs about hiring a car from Payless in Detroit
How many car hire locations does Payless have in Detroit?
Payless has 1 car hire location in Detroit. Take a look at our Payless hire location map to find the best car hires near you.
Does Payless have a car hire location at the airport: Detroit Metropolitan Wayne County Airport (DTW)?
Yes
Does Payless offer shuttle or airport pick-up services from Detroit Metropolitan Wayne County Airport (DTW)?
Yes