Car hire at Detroit Metropolitan Wayne County Airport
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Cheap car hire at Detroit Metro Airport
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| Pick-up truck |
Detroit Metropolitan Wayne County Airport car rental reviews and directory
Alamo
8,8
Very Good
151 reviewsCleanliness
8.8
Comfort
9.3
Pick-up/Drop-off
9.3
Value for money
8.6
One location in Detroit Metropolitan Wayne County Airport
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6,0 Okay
May 2021
Pros:
Staff was helpful and friendly!Cons:
The minivan I rented was not clean, there was crackers and crumbs in the rear seats and under the middle seats, it looks like they wiped down the front two seats but you rent a minivan because you need to seat a lot of people and we had to clean it up before anyone would sit in the rear seats. I was highly disappointed.2,0 Poor
May 2021
Pros:
NothingCons:
A upfront message stating CLEARLY that I cannot rent a car at metro airport with a visa debit card8,0 Very Good
May 2021
Pros:
For the 1st time ever in Detroit the Shuttle driver helped with bags. Service at counter and in yard was goodCons:
They could’ve actually had a Chevrolet suburban that I reserved we ended up with a foreign car but at least it had nicefeatures on it it’s kind of sad to go to Detroit and have to drive a foreign car10,0 Wonderful
Apr 2021
Pros:
Shuttle service was great. Process at Rental Agency was quick and easy. Car selection was simple.8,0 Very Good
Jan 2021
Pros:
perfectCons:
the ability to introduce and additional form of payment when the need arises due to extending the contract.10,0 Wonderful
Jan 2021
Cons:
NothingThrifty
7,8
Good
182 reviewsCleanliness
8.3
Comfort
8.2
Pick-up/Drop-off
7.5
Value for money
8.0
One location in Detroit Metropolitan Wayne County Airport
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10,0 Wonderful
Feb 2020
Pros:
Tricia was top-notch, extremely helpful to me when I was picking up the car and dropping it off. I wish more rental car companies had people like her to help folks like me!7,2 Good
Dec 2020
Pros:
2019 Camry was a great car.Cons:
$13/day to add a spouse as a driver is ridiculous. Every other car rental company that I’ve used does this for free. Will not be using Thrifty in the future on this basis.3,6 Poor
Dec 2019
Cons:
Vehicle smelled like smoke. Vehicle not ready when arrived. Rude drop off.7,2 Good
Dec 2019
Pros:
The pickup was easy since there was no other customer in the office. The place was D E A D. That was good for me.Cons:
The drop off process was very poor. There was no attendant. I was just told to leave the car in the lot and walk away. Someone would process it later and send me a receipt. But one day later I still do not have a receipt !!7,2 Good
Dec 2019
Pros:
The van ran good. We needed to keep it longer, it was very easy to call the 800 # and extent the time.Cons:
The pick up & drop off process needs improvement. The people behind the desk seem indifferent and lazy. We had to write down the damage on the vehicle, which was dirty and hard to tell. Upon return, there was no one outside to accept the vehicle. When I went inside, I was asked to return the key to the vehicle & get the mileage. No one looked at the car5,2 Fair
Nov 2019
Pros:
Staff was friendlyCons:
The shuttle took 15min to come, it was nowhere in sight, while Avis and Hertz etc has 3 come by one after the other, barely picked me up right before 1am, it’s when they close, so i almost didn’t get my car. Stood in the cold for awhile. It wasn’t that unbearable but the fact that i saw everyone else’s shuttle come 3 times and my company closed at 1am and it was 12:52 when they picked me up. I would rather not use Thrifty’s again if i has a choice.Dollar
6,7
Okay
278 reviewsCleanliness
7.7
Comfort
7.5
Pick-up/Drop-off
6.9
Value for money
6.6
One location in Detroit Metropolitan Wayne County Airport
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3,6 Poor
Feb 2019
Cons:
Arrived to pick up reserved car. Was not available. Clerk was rude and blamed me. I called customer service who hung up on me. Then my membership was deleted. I am now with enterprise. Very happy there.10,0 Wonderful
Apr 2018
Pros:
Terrific service at the counter - easy pick up process, great car, no problems at all. Renting from them again this week!6,0 Okay
Mar 2018
Pros:
Staff very pleasant and helpfulCons:
limited selection2,4 Poor
Feb 2018
Cons:
Poor customer service, agent was very aggressive with insurance and with overt judgment and comments. Poor car condition, lots of dings and scratches on car. No one came to assist with car in lot. Car had brake issues and transmission issues.8,0 Very Good
Feb 2018
Pros:
Good customer service, in and out.5,2 Fair
Feb 2018
Cons:
The price was too highPayless
6,4
Okay
211 reviewsCleanliness
7.0
Comfort
7.0
Pick-up/Drop-off
6.1
Value for money
6.5
One location in Detroit Metropolitan Wayne County Airport
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Reviews
2,0 Poor
Jul 2020
Pros:
Nothing. Dumped Payless rental retrieval of rental car to Avis center where the lines were horrendous. Waited for more than an hour long to get a car instead of full size SUV for which I paid for. Most horrible rental car experience!2,0 Poor
Jul 2020
Pros:
The Budget car rental staff and policy are the worst I have ever dealt with. Especially Kayak. HOW CAN YOU LET A DRIVER RESERVE A VEHICLE THAT YOU MUST BE 25 TO RESERVE AND THEN CANCEL FOR A FEE. WITH NO AGE VERIFICATION. Completely B.SCons:
HAVE AGE VERIFICATION BEFORE RESERVING A CAR THAT REQUIRES A CERTAIN AGE TO EVEN PICK UP!!!!!6,4 Okay
Jan 2020
Pros:
Car was nice, new, and clean.Cons:
No one at front desk for 15-20 min when they opened. Hard to see signage at DTW. No one really there for dropoff outside too plus hard to see dropoff signage.3,6 Poor
Dec 2019
Cons:
Car smelled HEAVILY of marijuana and cleaning solution. Extra long wait for shuttle on both ends of the journey.10,0 Wonderful
Nov 2019
Pros:
Friendly staff, easy pick up, and drop off.Cons:
N/A10,0 Wonderful
Aug 2019
Pros:
Wonderful staff!Budget
5,9
Fair
327 reviewsCleanliness
6.7
Comfort
6.7
Pick-up/Drop-off
5.9
Value for money
6.0
One location in Detroit Metropolitan Wayne County Airport
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2,0 Poor
Oct 2022
2,0 Poor
Oct 2022
10,0 Wonderful
Oct 2022
6,0 Okay
Oct 2022
10,0 Wonderful
Oct 2022
10,0 Wonderful
Oct 2022
Enterprise Rent-A-Car
8,0
Very Good
52 reviewsCleanliness
8.2
Comfort
8.1
Pick-up/Drop-off
8.5
Value for money
7.4
One location in Detroit Metropolitan Wayne County Airport
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10,0 Wonderful
Jan 2021
Pros:
Yes staff were friendly, and Truck was warm when we picked it up.Cons:
Nothing it was fine.10,0 Wonderful
Nov 2020
Pros:
Friendly and accommodating staff. Helped us change our car with no hassle at all.Cons:
Cleaning of the vehicle. Front was still had a lot of bugs and it looked like there had been something spilled on the inside of the rear ds door, that had only been partially wiped up.9,6 Wonderful
Aug 2020
Cons:
It had a few dents but you were great!4,0 Mediocre
Jul 2020
Pros:
The customer service was great!Cons:
The rental car was filthy.10,0 Wonderful
Apr 2017
Pros:
staff, they were great10,0 Wonderful
Mar 2017
Pros:
They were even a few dollars more than the other rental companies this time around but I like enterprise so much that I used themAvis
6,0
Okay
71 reviewsCleanliness
7.0
Comfort
7.1
Pick-up/Drop-off
5.9
Value for money
5.8
One location in Detroit Metropolitan Wayne County Airport
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3,6 Poor
Aug 2020
Pros:
Drop off was easyCons:
Waited almost 2 hrs in line to get car.. only one person working behind the desk.. with no sense of urgency to move people along.. the mist unorganized ever experienced!5,6 Fair
Oct 2019
Pros:
Staff i detroit pickup was not very helpful, the man did not explain anything, and didnt know why I was getting charged 50 dollars over the original quote. I fueled up before returning and the person at the drop of said i did t need to since the gas was included in the deal.. sooooo i spend 40 bucks to fuel something i didnt have to. Going back to enterprise with my crewCons:
Communication10,0 Wonderful
Apr 2019
Pros:
Buses were easy to find, rental desk was fast, car was fine.3,2 Poor
Apr 2019
Cons:
2 hrs to pick up reserved vehicle Same as flight time2,8 Poor
Feb 2019
Pros:
NothingCons:
The check in process took about 30 minutes. The car smelled like marijuana........it was so bad that my clothes smelled like it when I went to my meetings. I had a couple clients comment about it.......10,0 Wonderful
Sep 2018
Pros:
So easy! Everyone was very friendly and fast. That was my best big city airport rental experience ever!Priceless
9,2
Wonderful
1 reviewCleanliness
10.0
Comfort
10.0
Pick-up/Drop-off
6.0
Value for money
10.0
One location in Detroit Metropolitan Wayne County Airport
National
7,7
Good
14 reviewsCleanliness
8.2
Comfort
8.2
Pick-up/Drop-off
7.7
Value for money
7.7
One location in Detroit Metropolitan Wayne County Airport
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10,0 Wonderful
May 2017
Pros:
I overslept after international travel and returned the car late...it felt so good not to be dinged for that!10,0 Wonderful
Oct 2016
Pros:
Great car, great price and great service.2,0 Poor
Aug 2016
Cons:
Your website had a picture of a convertible which is what we wanted. Of course there were none but the people from National said that this is a trick by Kyak to deceive their customers. We were really wanting that car and got screwed. Thanks for the LIE4,4 Mediocre
Jul 2016
Pros:
The car was great and drop off was quick and easy.Cons:
The pickup was terrible. Attendant in the lot just stared right through me as I asked a question 3 times and then yelled into his radio. Eventually I gave up and figured it out myself. He never acknowledged that I was even standing there. Then i walked all the way across the lot to the building and the clerk inside asked a bunch of questions about insurance even though I purchased it when I booked the car. I didn't know it was third party but he acted like it was no good. Then told me to go out by the fence to get a truck. The only vehicles by the fence were needing maintenance. Someone drove by and told me to go back in and have him call for one. So I did. Waited 15 more minutes and the lady from Alamo came to ask if I was waiting for a truck and that it had been parked on the other side.6,0 Okay
Sep 2022
10,0 Wonderful
Jul 2022
Hertz
No score available yet
One location in Detroit Metropolitan Wayne County Airport
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7,2 Good
Jun 2017
Pros:
Car was excellent -- clean and ready to go. Unnecessary stress at initial check-out, but returning the car was quick and easy.Cons:
Initial check-out was bad. Credit card reader didn't work, and rather than try another one (that particular card reader wasn't working), I was told to call the third party I had pre-paid for the rental (Kayak) and tell them I'd have to use a different card. Finally, I went to a different clerk further down the counter who simply ran my card on her card reader and it was fine. The whole encounter added another 15 minutes of unnecessary stress. I had also noticed the customer in front of me having a similar problem with the same clerk.10,0 Wonderful
May 2017
Pros:
I was expecting a Corolla and was disappointed when it wasn't available. The rental agent thought I might like a Chevy Cruise and she was right! It was very comfortable and performed well around town and on the highways.10,0 Wonderful
Apr 2017
Pros:
I appreciated the quick service once I arrived. In addition, the car was in excellent condition.Cons:
Nothing - it was a great experience.10,0 Wonderful
Mar 2017
Pros:
I was able to choose a Camry which I love. Pick up and drop off were super fast.Cons:
The car was not clean; especially the windows so I had to wash it myself.10,0 Wonderful
Mar 2017
Pros:
low low costCons:
line at the counter/not enough registers open10,0 Wonderful
Mar 2017
Pros:
The car was excellent and the price was even better!ACO Rent A Car
No score available yet
One location in Detroit Metropolitan Wayne County Airport
American Rent-A-Car
No score available yet
One location in Detroit Metropolitan Wayne County Airport
One location in Detroit Metropolitan Wayne County Airport
Locations in Detroit Metropolitan Wayne County Airport
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One location in Detroit Metropolitan Wayne County Airport
Locations in Detroit Metropolitan Wayne County Airport
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One location in Detroit Metropolitan Wayne County Airport
Locations in Detroit Metropolitan Wayne County Airport
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One location in Detroit Metropolitan Wayne County Airport
Locations in Detroit Metropolitan Wayne County Airport
338 Lucas Dr, Detroit, , USA Michigan
+1 914 368 0091
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Car rental locations at Detroit Metropolitan Wayne County Airport
Good to know
Most popular car type | Mini |
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Top tips for hiring a car at Detroit Metro Airport
- A car rental at Detroit Metropolitan Wayne County Airport (DTW) gives you absolute freedom to drive yourself to your destination. The car also allows you to explore the city at your own pace and without hurry. With your rental car, you can visit various tourist spots, spend some time in a museum or pay homage to the zoo. From the comfort of your car rental and behind a set of wheels, you can make your trip to Detroit a convenient and more memorable one.
- You must be 25 years old and above to drive a car belonging to the Specialty/Signature or Cool Car categories as per the Detroit Metropolitan Wayne County Airport car rental requirements. However, you may still rent a vehicle in the above-mentioned classes if you’re 18 years old and in possession of the acceptable corporate number. Alternatively, you can settle for other car classes when you present a major charge card to one of the car rental agencies at the airport. Bear in mind that you'll be charged a surcharge fee per day if you’re aged between 18 and 20 years and a different amount of the same surcharge fee if you are 21 to 24 years old.
- During the car rental drop-off or return, make sure to drive straight to the airport’s car rental lots found at the northeast corner along Lucas Drive. Look for your rental car company and hand over the car keys. A shuttle bus will drop you at the Ground Transportation Center within the terminal. For the after-hours returns, ensure that you park and lock the car then place the keys and the completed car rental contract in the drop box situated in the Car Returns area before catching your flight.
- To save time and be ahead of the crowd, car rental at Detroit Metropolitan Wayne County Airport services demand that you make your car reservation in advance. Once you get to DTW airport you will only have to contact the car agency and you’ll be directed to the rental car desks located outside the terminals.
- Book your car hire at Detroit Metro Airport at least 1 day before your trip in order to get a below-average price