Car Hire at Detroit Metropolitan Wayne County Airport

Cons: Arrived to pick up reserved car. Was not available. Clerk was rude and blamed me. I called customer service who hung up on me. Then my membership was deleted. I am now with enterprise. Very happy there.

Pros: Staff very pleasant and helpful

Cons: limited selection

Cons: Poor customer service, agent was very aggressive with insurance and with overt judgment and comments. Poor car condition, lots of dings and scratches on car. No one came to assist with car in lot. Car had brake issues and transmission issues.

Cons: The price was too high

Awful experience

Cons: You let me book a car rental that was already closed. I would have had to wait 4 hours until they opened. I will never book a car rental through Kayak again!!

Dollar- they won't pick you up.

Cons: Had a flat the first day- out of anyone's control. Customer service was VERY user-unfriendly: kept getting the same automated menu no matter what number we called. Could not get numbers for any physical offices and had difficulty getting a human being. Finally got someone- they told us Dollar would send someone out to put the donut on (for a fee, of course). Initially told the wait would be three hours (ended up being about an hour)- this was December in Michigan. Then told we could exchange the car, but had to drive it in to the closest office, 45 minutes away. Cust service couldn't get a hold of that office, so we had to drive on interstates at 50mph on the donut over an hour to exchange at a Hertz (Dollar's parent company). Unbelievable that they didn't send someone out with the exchange car. Killed a day of our vacation.