Pick-up location | Detroit |
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Car types | Compact, Compact SUV, Economy, Full-size, Full-size SUV, Intermediate, Intermediate SUV, Luxury, Premium, Standard, Standard SUV |
Hire locations | 19 |
Airport locations | 14 |
Popular agencies | Alamo, Thrifty, Avis |
Economy | R836/day |
Compact | R840/day |
Intermediate | R816/day |
Standard | R907/day |
Full-size | R907/day |
Full-size SUV | R1 230/day |
Premium | R967/day |
Luxury | R1 016/day |
Compact SUV | R908/day |
Intermediate SUV | R918/day |
Standard SUV | R985/day |
7,8
Good
133 reviewsCleanliness
7.5
Comfort
8.7
Pick-up/Drop-off
8.4
Value for money
7.7
One location in Detroit
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Reviews
6,0 Good
May 2021
Pros:
Staff was helpful and friendly!Cons:
The minivan I rented was not clean, there was crackers and crumbs in the rear seats and under the middle seats, it looks like they wiped down the front two seats but you rent a minivan because you need to seat a lot of people and we had to clean it up before anyone would sit in the rear seats. I was highly disappointed.2,0 Mediocre
May 2021
Pros:
NothingCons:
A upfront message stating CLEARLY that I cannot rent a car at metro airport with a visa debit card8,0 Excellent
May 2021
Pros:
For the 1st time ever in Detroit the Shuttle driver helped with bags. Service at counter and in yard was goodCons:
They could’ve actually had a Chevrolet suburban that I reserved we ended up with a foreign car but at least it had nicefeatures on it it’s kind of sad to go to Detroit and have to drive a foreign car10,0 Excellent
Apr 2021
Pros:
Shuttle service was great. Process at Rental Agency was quick and easy. Car selection was simple.8,0 Excellent
Jan 2021
Pros:
perfectCons:
the ability to introduce and additional form of payment when the need arises due to extending the contract.10,0 Excellent
Jan 2021
Cons:
Nothing6,4
Good
259 reviewsCleanliness
6.8
Comfort
6.6
Pick-up/Drop-off
6.4
Value for money
5.4
One location in Detroit
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Reviews
3,6 Mediocre
Feb 2019
Cons:
Arrived to pick up reserved car. Was not available. Clerk was rude and blamed me. I called customer service who hung up on me. Then my membership was deleted. I am now with enterprise. Very happy there.10,0 Excellent
Apr 2018
Pros:
Terrific service at the counter - easy pick up process, great car, no problems at all. Renting from them again this week!6,0 Good
Mar 2018
Pros:
Staff very pleasant and helpfulCons:
limited selection2,4 Mediocre
Feb 2018
Cons:
Poor customer service, agent was very aggressive with insurance and with overt judgment and comments. Poor car condition, lots of dings and scratches on car. No one came to assist with car in lot. Car had brake issues and transmission issues.8,0 Excellent
Feb 2018
Pros:
Good customer service, in and out.5,2 Okay
Feb 2018
Cons:
The price was too high6,0
Good
174 reviewsCleanliness
8.0
Comfort
6.0
Pick-up/Drop-off
8.5
Value for money
4.5
One location in Detroit
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Reviews
10,0 Excellent
Feb 2020
Pros:
Tricia was top-notch, extremely helpful to me when I was picking up the car and dropping it off. I wish more rental car companies had people like her to help folks like me!7,2 Good
Dec 2020
Pros:
2019 Camry was a great car.Cons:
$13/day to add a spouse as a driver is ridiculous. Every other car rental company that I’ve used does this for free. Will not be using Thrifty in the future on this basis.3,6 Mediocre
Dec 2019
Cons:
Vehicle smelled like smoke. Vehicle not ready when arrived. Rude drop off.7,2 Good
Dec 2019
Pros:
The pickup was easy since there was no other customer in the office. The place was D E A D. That was good for me.Cons:
The drop off process was very poor. There was no attendant. I was just told to leave the car in the lot and walk away. Someone would process it later and send me a receipt. But one day later I still do not have a receipt !!7,2 Good
Dec 2019
Pros:
The van ran good. We needed to keep it longer, it was very easy to call the 800 # and extent the time.Cons:
The pick up & drop off process needs improvement. The people behind the desk seem indifferent and lazy. We had to write down the damage on the vehicle, which was dirty and hard to tell. Upon return, there was no one outside to accept the vehicle. When I went inside, I was asked to return the key to the vehicle & get the mileage. No one looked at the car5,2 Okay
Nov 2019
Pros:
Staff was friendlyCons:
The shuttle took 15min to come, it was nowhere in sight, while Avis and Hertz etc has 3 come by one after the other, barely picked me up right before 1am, it’s when they close, so i almost didn’t get my car. Stood in the cold for awhile. It wasn’t that unbearable but the fact that i saw everyone else’s shuttle come 3 times and my company closed at 1am and it was 12:52 when they picked me up. I would rather not use Thrifty’s again if i has a choice.4,8
Okay
290 reviewsCleanliness
5.7
Comfort
6.2
Pick-up/Drop-off
4.8
Value for money
5.0
One location in Detroit
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10,0 Excellent
May 2022
2,0 Mediocre
May 2021
Cons:
The car smelled like weed, cigarettes, and overwhelming perfume. Awful!2,0 Mediocre
May 2021
Cons:
Rude customer service so I went with enterprise instead :)4,0 Okay
May 2021
Cons:
We dropped the car off over 24 hours early and only got 3$ back2,0 Mediocre
May 2021
Cons:
Everything. We did not get a car. The first one provided, has issues. The second one they did not give use because of engine issues. I was traveling with a stroke patient who had to stand I. The sun while we waited in excess of an hour.10,0 Excellent
Apr 2021
Pros:
Fast service and good value for a one way rental.Cons:
Nothing4,5
Okay
209 reviewsCleanliness
6.1
Comfort
6.1
Pick-up/Drop-off
4.5
Value for money
4.8
One location in Detroit
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2,0 Mediocre
Jul 2020
Pros:
Nothing. Dumped Payless rental retrieval of rental car to Avis center where the lines were horrendous. Waited for more than an hour long to get a car instead of full size SUV for which I paid for. Most horrible rental car experience!2,0 Mediocre
Jul 2020
Pros:
The Budget car rental staff and policy are the worst I have ever dealt with. Especially Kayak. HOW CAN YOU LET A DRIVER RESERVE A VEHICLE THAT YOU MUST BE 25 TO RESERVE AND THEN CANCEL FOR A FEE. WITH NO AGE VERIFICATION. Completely B.SCons:
HAVE AGE VERIFICATION BEFORE RESERVING A CAR THAT REQUIRES A CERTAIN AGE TO EVEN PICK UP!!!!!6,4 Good
Jan 2020
Pros:
Car was nice, new, and clean.Cons:
No one at front desk for 15-20 min when they opened. Hard to see signage at DTW. No one really there for dropoff outside too plus hard to see dropoff signage.3,6 Mediocre
Dec 2019
Cons:
Car smelled HEAVILY of marijuana and cleaning solution. Extra long wait for shuttle on both ends of the journey.10,0 Excellent
Nov 2019
Pros:
Friendly staff, easy pick up, and drop off.Cons:
N/A10,0 Excellent
Aug 2019
Pros:
Wonderful staff!7,5
Good
81 reviewsCleanliness
8.2
Comfort
7.9
Pick-up/Drop-off
8.2
Value for money
7.1
4 locations in Detroit
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10,0 Excellent
Jan 2021
Pros:
Yes staff were friendly, and Truck was warm when we picked it up.Cons:
Nothing it was fine.10,0 Excellent
Nov 2020
Pros:
Friendly and accommodating staff. Helped us change our car with no hassle at all.Cons:
Cleaning of the vehicle. Front was still had a lot of bugs and it looked like there had been something spilled on the inside of the rear ds door, that had only been partially wiped up.7,6 Good
Oct 2020
Pros:
The staff was helpful.Cons:
The size of the car was smaller than what I reserved and the car was damaged when I picked it up.10,0 Excellent
Aug 2020
Pros:
We decided to stay an extra day and they were so accommodating.9,6 Excellent
Aug 2020
Cons:
It had a few dents but you were great!4,0 Okay
Jul 2020
Pros:
The customer service was great!Cons:
The rental car was filthy.4,2
Okay
63 reviewsCleanliness
7.1
Comfort
6.5
Pick-up/Drop-off
5.1
Value for money
4.5
One location in Detroit
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Reviews
3,6 Mediocre
Aug 2020
Pros:
Drop off was easyCons:
Waited almost 2 hrs in line to get car.. only one person working behind the desk.. with no sense of urgency to move people along.. the mist unorganized ever experienced!5,6 Okay
Oct 2019
Pros:
Staff i detroit pickup was not very helpful, the man did not explain anything, and didnt know why I was getting charged 50 dollars over the original quote. I fueled up before returning and the person at the drop of said i did t need to since the gas was included in the deal.. sooooo i spend 40 bucks to fuel something i didnt have to. Going back to enterprise with my crewCons:
Communication10,0 Excellent
Apr 2019
Pros:
Buses were easy to find, rental desk was fast, car was fine.3,2 Mediocre
Apr 2019
Cons:
2 hrs to pick up reserved vehicle Same as flight time2,8 Mediocre
Feb 2019
Pros:
NothingCons:
The check in process took about 30 minutes. The car smelled like marijuana........it was so bad that my clothes smelled like it when I went to my meetings. I had a couple clients comment about it.......10,0 Excellent
Sep 2018
Pros:
So easy! Everyone was very friendly and fast. That was my best big city airport rental experience ever!2,0
Mediocre
63 reviewsCleanliness
2.0
Comfort
2.0
Pick-up/Drop-off
2.0
Value for money
2.0
2 locations in Detroit
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Reviews
2,0 Mediocre
Sep 2020
Pros:
The rental car itself was ok.Cons:
Kayak booked my reservation 30 minutes away from the airport. When this was determined by the staff at Hertz Detroit airport, they were unwilling to help arrive at a solution. I had to leave the Hertz area and book through Thrifty/Dollar in order to obtain a rental car. Additionally, the area where I needed to work with the Hertz Detroit airport representative was in a closed in space, making me less comfortable during COVID.2,0 Mediocre
Mar 2020
Pros:
They promised I didn't get charged, they didn't have my carCons:
They still charged me and now my account is overdrawn2,0 Mediocre
Dec 2020
Cons:
Car wasn't properly cleaned7,2 Good
Jun 2017
Pros:
Car was excellent -- clean and ready to go. Unnecessary stress at initial check-out, but returning the car was quick and easy.Cons:
Initial check-out was bad. Credit card reader didn't work, and rather than try another one (that particular card reader wasn't working), I was told to call the third party I had pre-paid for the rental (Kayak) and tell them I'd have to use a different card. Finally, I went to a different clerk further down the counter who simply ran my card on her card reader and it was fine. The whole encounter added another 15 minutes of unnecessary stress. I had also noticed the customer in front of me having a similar problem with the same clerk.10,0 Excellent
May 2017
Pros:
I was expecting a Corolla and was disappointed when it wasn't available. The rental agent thought I might like a Chevy Cruise and she was right! It was very comfortable and performed well around town and on the highways.10,0 Excellent
Apr 2017
Pros:
I appreciated the quick service once I arrived. In addition, the car was in excellent condition.Cons:
Nothing - it was a great experience.5,9
Okay
11 reviewsCleanliness
5.9
Comfort
5.9
Pick-up/Drop-off
5.9
Value for money
5.9
One location in Detroit
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10,0 Excellent
May 2017
Pros:
I overslept after international travel and returned the car late...it felt so good not to be dinged for that!10,0 Excellent
Oct 2016
Pros:
Great car, great price and great service.2,0 Mediocre
Aug 2016
Cons:
Your website had a picture of a convertible which is what we wanted. Of course there were none but the people from National said that this is a trick by Kyak to deceive their customers. We were really wanting that car and got screwed. Thanks for the LIE4,4 Okay
Jul 2016
Pros:
The car was great and drop off was quick and easy.Cons:
The pickup was terrible. Attendant in the lot just stared right through me as I asked a question 3 times and then yelled into his radio. Eventually I gave up and figured it out myself. He never acknowledged that I was even standing there. Then i walked all the way across the lot to the building and the clerk inside asked a bunch of questions about insurance even though I purchased it when I booked the car. I didn't know it was third party but he acted like it was no good. Then told me to go out by the fence to get a truck. The only vehicles by the fence were needing maintenance. Someone drove by and told me to go back in and have him call for one. So I did. Waited 15 more minutes and the lady from Alamo came to ask if I was waiting for a truck and that it had been parked on the other side.10,0 Excellent
Sep 2021
1,9 Horrible
Aug 2021
10,0 Excellent
May 2017
Pros:
I overslept after international travel and returned the car late...it felt so good not to be dinged for that!10,0 Excellent
Oct 2016
Pros:
Great car, great price and great service.2,0 Mediocre
Aug 2016
Cons:
Your website had a picture of a convertible which is what we wanted. Of course there were none but the people from National said that this is a trick by Kyak to deceive their customers. We were really wanting that car and got screwed. Thanks for the LIE4,4 Okay
Jul 2016
Pros:
The car was great and drop off was quick and easy.Cons:
The pickup was terrible. Attendant in the lot just stared right through me as I asked a question 3 times and then yelled into his radio. Eventually I gave up and figured it out myself. He never acknowledged that I was even standing there. Then i walked all the way across the lot to the building and the clerk inside asked a bunch of questions about insurance even though I purchased it when I booked the car. I didn't know it was third party but he acted like it was no good. Then told me to go out by the fence to get a truck. The only vehicles by the fence were needing maintenance. Someone drove by and told me to go back in and have him call for one. So I did. Waited 15 more minutes and the lady from Alamo came to ask if I was waiting for a truck and that it had been parked on the other side.ACO Rent A Car
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
2 locations in Detroit
Easirent
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
2 locations in Detroit
Sunnycars
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
2 locations in Detroit
Most popular car type | Intermediate |
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