Detroit car hire

Cons: The guy checking me in didn't properly explain the option refueling with them properly. He said it's just time saver and the price was competitive. When I returned the car I confirmed that I would only be charged for the amount of gas I used which shouldn't have been much since the tank was almost full. When I checked my card statement thy charged me for he full tank, triple the cost of my original reservation. When I called to talk to them, they said it was on the receipt but the receipt wasn't printed properly because their printer was broken. I have contacted the corprotate office regarding the issue and am awaiting a response and refund.

Cons: Long line at drop off took to long

Cons: Drop off location in Detroit airport hard to find due to small and badly placed signs. At drop off, nobody to collect the car. Client has to note miles, time and gas level.

Cons: wait

Cons: Dirty, dusty, looked like it handn’t been cleaned in a month.

Cons: Some renter before me smoked in the car. Very unpleasant!

Cons: $30+ surcharge, will ask for a refund on the extra charges

Cons: They would not work with my insurance co. To insure the car. Driver side mirror not adjusting. Very dengerous.

Cons: it had a flat tire when I picked it up. That was not OK.

Cons: The staff were not particularly friendly and did not appear to be well-trained in customer service. When the credit card machine would not read my corporate card, the staff member was not particularly sympathetic about the situation and was prepared to end the transaction without my rental. Apparently this is corporate policy now, because she had no way to key in my card number, but she wasn't friendly or understanding about it.

Cons: We made the reservation giving our flight info, arriving after 1 am, didn't hear anything but a confirmation. Got in around 1:30 am and waited for the shuttle a while until the Hertz guy came over and said Dollar closes at 1 am. Hertz saved the day and honored our reservation but what terrible customer service!! Never renting from Dollar again.

Cons: zdfgdfgzdfgzdfg

Cons: Local staff did not adequately address terms of agreement. Thankfully watchers of reviews did address issues.

Cons: Had to go get the car myself and the outside of the car was extremely dirty.

Cons: The associate trying to sell all of the add pns

Cons: Go to Alamo instead. Dollar tricks you into saying yes to insurance that is not mandatory. For me, that resulted in a rental cost that was nearly three times what appeared in the online reservation. Then they hold an additional $200 on your credit card. So, had I been stupid enough to carry out the transaction, the $103 charge I was expecting became a $500 hold on my card. I said no thanks and went to Alamo, where they don't hold the additional charge and they don't try to trick you into insurance that heavily inflates the rental cost. The charge they submitted at the time of the reservation was the real, actual final charge. They're also really nice and they give you bottled water (Alamo, NOT Dollar).

Cons: Kayak said the price would be about $79, and it ended up as about $89. Kayak said it would be $20 per day, and Dollar charged $25. I'm not if this is Kayak's or Dollar's fault, but either way, that sucks.

Cons: Nothing

Cons: THE LINE TO PICK UP THE CAR WAS ATROCIOUS. I waited for over 40 minutes in line just to spend two minutes renting a car. I will never rent from Budget again. How on earth is there not an electronic check out yet? This is 2016. I should not have to wait 40 minutes in line for ANYTHING, much less a shitty rental SUV.

Cons: They charge twice as much for car insurance at the counter versus prepaying for it ahead of time on Kayak.

Cons: Higher cost but no biggie

Cons: Apparently most all rental companies will not accept debit card for rental car pickups any longer. I made the reservation with my debit card and was not allowed to pick my car up with the same card, even though I had a return flight ticket, two forms of ID, and a reservation receipt. Unbelievable. Had a kind stranger give me a lift down to Detroit to the Enterprise, where I was able to make a last-minute reservation with my debit card (of course it was triple the price). Never again!

Cons: my experience with budget was not great, i showed up at the office at Detroit airport and waited on line for an hour, which was very frustrating considering i had been traveling since 3:00am that morning. i was told i had been given an upgrade, which was great but the vehicle was very scratched up on the outside smelled inside and was dirty/dusty, i had to fill the tires up during my stay because the low tire pressure light went on and overall the driveability of the car was horrible, i did not feel safe in this vehicle and i was traveling with my daughter probably would not rent from budget again even if they had the lowest price for rental

Cons: It was unclear where to go and it was hard to initially see an employee

Cons: The vehicle I received in DTW was not OK . The rear door mechanism didn’t function and It was impossible to shut down the car. I had to return the day later to DTW to replace car. They gave me a Jeep small SUV , A very unpleasant vehicle, no USB ports, no back camera and there was no other alternative. I didn’t enjoyed the long drivings

Cons: The wait; 45 minutes to get a car. Didn't like hearing some of the others talking about a colleague. Customers don't need to hear that.

Cons: I dont think the value for the money is there. Detroit is the car capital of North America with Ford, GM and Chrysler all within a 15 minute drive and yet your prices for rental vehicles are some of the highest in the industry. I fly weekly so when I go to detroit I am always surprised by the pricing. I had a quick meeting so picked the car up at 12 and had it back by 4 for $70.00 In other cities I could have done that for $45 or less. Sometimes I can get rentals like in Memphis or Indianapolis or Chicago for $30 a day

Cons: The lines were long. Adding spouse as driver would have required additional $10/day, so made this unaffordable for the long rental period. The electronic process didn't work, so we ended up in the in-person line anyway.

Cons: When we have rented from Alamo previously, the spouse was able to be added as a driver free of charge. For some reason, the rental in Detroit charged an extra $10 per day to list my spouse.

Cons: They told me to take a car from the second row (Except from the first spot), I did then while leaving they said I was in the wrong style car. Drop off I was 20 minutes late and they charged me $26!

Cons: Rented the car for an apparent $92. Ended up costing nearly $300.

Cons: The car was not clean; especially the windows so I had to wash it myself.

Cons: Not a fan of the jeep compass; driver seat not comfortable large blind spots.

Cons: The bad thing about the automated system is it seemed almost impossible to speak to a real person I had a simple question that the automated system was not able to answer it took me about 4 hours three phone calls and maybe 3 days to actually get a actual person to answer a simple question which took them three minutes to answer answer for me maybe having the option to speak to a real person in the beginning menu should be a thing although your automated call system has a lot of options to choose from from Renton to drop it off at a different location and all other things some people just like to speak to a real person I believe giving them that option will set you ahead of the competition

Cons: the Hertz desk employee was really trying to upsell everything, too pushy.

Cons: The previous renter of my original car apparently used the center console compartment to spit his chewing tobacco into. After driving for about 30 mins, I could not understand where this awful smell was coming from. I then opened up the compartment and WHEW, the stink was horrendous! I was supposed to pick up clients to go to dinner but there was no way I could with this car. I then had to drive one hour each way to switch cars! Can't believe this happened with Hertz!

Cons: One small issue was that I prepaid the car online and thought it was paid in full. Discovered an additional $18 in taxes when I arrived. Would prefer to know all charges up front with no surprises later.

Cons: When reserving the car in the Kayak app, I chose an SUV. Upon pick up, I was told I'd reserved a Toyota RAV 4 which in my opinion is one of the smallest SUVs made - I actually thought it was a jeep. Thankfully the Hertz staff helped me upgrade to a Pathfinder which was quite comfortable for my entire family.

Cons: Great car, but it was a gas guzzler. I expected to get a car that wasnt so fuel consumer. It was also expensive when I take into consideration the fuel I had to pump in.

Cons: Bright headlights only worked while you were holding it. Also it seems like the headlights needed to be adjusted. The beam did not go out very far. Driving at night was not comfortable.

Cons: I was stranded in a place where I knew no one.

Cons: That they wanted to charge for my wife being an extra driver. No other Rental company does that - but Thrifty wanted 13 dollars a day for it. Plus when I wanted to add liability insurance, they wanted to charge 29.99 per day. This is more than double what other companies charge and is obvious gouging. I will not rent from Thrifty again.

Cons: - Detroit has no-fault insurance which was not noted in the info presented prior to pickup, allowing the desk clerk to threaten everyone with hellfire and damnation should they not buy the additional coverage (and I still don't know if it's accurate or not) after a fair bit of googling - I think you'll have to explicitly ask your carrier and card what the case is.). The insurance extra is $9/day, almost a 50% increase in the price relative to the deal we got from kayak. Check before you rent in MI. In Detroit, like most airports, the lots are away from the terminals and Thrifty's buses weren't all that speedy. However, a tip - ask any of the car rental places if you can hop on for a ride - one of them gave a lift right to the lot.

Cons: Not enough staff at counter, had to wait in line for 45 minutes to get vehicle. The vehicle smelled like previous customers had smoked in it.

Cons: Too far from ariport

Cons: The upsell on the "classification" of what I rented vs what they rented me

Cons: When I arrived at Thrifty at DTW, the line was out the door, and there were three stations open. They never brought on extra people, even though it was the day before a UofM football game, and half of Florida was flying in for the game. It took an hour to get to the counter, and once I had the car, another hour to get out of the parking lot, because they only have one exit booth!!

Cons: Smell of popcorn in the office

Cons: Flew in to DWT and went to enterprise at the airport and they told me I was at the wring lication wouldn't rent me a car anyway. Wouldn't take me to the cirrect location. Asked to speak to tge manager and was told I'm out of luck. got o the shuttle back to the airport and had a car arranged thru priceline at payless right away. ended up paying $50 extra but I drove away with enough time to meet my very inportant client... smh your website screwed me over!!

Cons: I had to book a last minute flight/car rental for a funeral in Detroit. I know I was tired and distracted when I booked my car rental, but I indicated that I needed a vehicle at the Detroit Airport (DTW). When I arrived at the car rental at DTW, I was told my rental was in downtown Detroit - - 30 minutes away from the airport and then another hour from my destination. The car rental company told me that routinely happens when you go through a third-party vendor like Kayak. My mistake - it won't happen again because I will not be using Kayak again.

Cons: The car smelled of marijuana, I didn’t notice it until I had already left the pickup location because they brought the car to me with the windows down. I don’t think it had been cleaned very well because there were candy wrappers in the glove compartment and splatters of something on the passenger side door.

Cons: You gave me the cheapest cost at a location I could not get to!!

Cons: Although the car was clean on he outside, the inside was dirty, mud on the floor mats and doorways. Smelled of former smokers.

Cons: The pickup was terrible. Attendant in the lot just stared right through me as I asked a question 3 times and then yelled into his radio. Eventually I gave up and figured it out myself. He never acknowledged that I was even standing there. Then i walked all the way across the lot to the building and the clerk inside asked a bunch of questions about insurance even though I purchased it when I booked the car. I didn't know it was third party but he acted like it was no good. Then told me to go out by the fence to get a truck. The only vehicles by the fence were needing maintenance. Someone drove by and told me to go back in and have him call for one. So I did. Waited 15 more minutes and the lady from Alamo came to ask if I was waiting for a truck and that it had been parked on the other side.

Cons: Your website had a picture of a convertible which is what we wanted. Of course there were none but the people from National said that this is a trick by Kyak to deceive their customers. We were really wanting that car and got screwed. Thanks for the LIE

Cons: Communication

Cons: Look up the address of the drop off ahead of time - slightly confusing to find.

Cons: Pickup was my best car pick up experience possibly ever. Great team.

Cons: my biggest complaint is being totally ripped off for having gas put in. there were no gas stations locally and was pressed for time to make flight. I had to pay more than the cost of renting the car fro two days just to have gas put in it. my rental fees were $97.15 and i was charged an additional $127.42 because didn't fill it with gas. The car was a Chevy Impala.

Cons: The wait time was a little long but overall good service

Cons: I was told when I return the vehicle I would be charged for payment and that I could change the method of payment. I was lied to I could not pay cash or use my debit card. My credit card used to reserve it will be charged.

Cons: Quoted 222 then when we got there price was $375 because not unlimited mileage. Plus had to wait in line 45 minutes to get to counter. Staff were not helpful and had to book another online reservation (counter people unwilling / unable to help) to resolve issue. I even had a confirmation email saying total cost $222. Horrible

Cons: wouldn't honor quoted price. hidden fees. terrible service to resolve issue.

Cons: from the time of check in to actually driving off the lot was over 3 hours. Customer service was very poor and very slow. Even after being assigned a car from the counter it took over 45 minutes of waiting until it was clean. The car was 1/8 low on gas, the car stunk (probably a smoker before us), and the car was dirty. Overall poor experience with DTW Avis. I never had a problem with Avis at other locations and have rented recently. I the future I will try and avoid Avis DTW.

Cons: Slow slow slow