Guest reviews
Overall rating
8,5
Excellent
Based on 12 952 reviews
Cleanliness
8,4
Comfort
8,4
Pickup/dropoff
8,2
Value for money
7,9
Pros
"Very friendly and helpful staff."
(in 466 reviews)
"This was a great experience."
(in 309 reviews)
"His customer service was excellent!."
(in 1169 reviews)
Cons
"No cars available upon arrival."
(in 229 reviews)
"Return car process was too slow."
(in 56 reviews)
"Long line to pick up car."
(in 70 reviews)
Recent reviews
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Find reviews that mention:
customer service
car was clean
pick up and drop
pick up the car
great customer
great service
friendly staff
car available
car was great
great car
great experience
airport location
great price
picked up the car
drop the car
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6,0
Pros: Staff was helpful
Cons: Don’t give us a car that has a check engine light on.
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10,0
Cons: If the deposit amount wasn’t so high
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10,0
Pros: Very friendly and professional stuff. Super easy pick up and drop off.
Cons: Everything was awesome.
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10,0
Pros: Staff was awesome
review from
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10,0
Pros: very organized and friendly staff....had us on the road very quickly.
Cons: nothing
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10,0
Pros: The shuttle driver from the airport called ahead and they put extra agents at the ready so that there was basically no line to check in even though we arrived in a big group with other travelers.
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8,0
Pros: Yes staff was friendly.
Cons: Not put the extra insurance on after we opted out.
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8,0
Pros: Pick up and drop off easy
Cons: Having toll option in car.
review from
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8,4
Pros: Staff was nice and easy pick up and drop off?
Cons: Selection of vehicles
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10,0
Pros: Pleasant service
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10,0
Amazing customer service
Pros: Like the title says, the customer service was incredibly friendly and helpful. We got a better car than we initially reserved because they had run out of our specific class, which is always nice. And the shuttle to the airport was dedicated to enterprise customers so there were not multiple stops. Very lovely
Cons: Nothing to dislike!
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2,0
accidentally booked car at WRONG facility! had to Cancel, No car avail
Pros: price was affordable
Cons: the car was at another facility when I arrived, I had no ride to get it, and they could not give me a car there because they were booked. I thought the slogan is "we'll pick you up" but they wouldnt drive me to another facility. disappointed. booked online with budget while i was waiting and walked across the street. got my car then cancelled enterprise.
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10,0
Cons: If the deposit amount wasn’t so high
review from
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10,0
Pros: Very friendly and professional stuff. Super easy pick up and drop off.
Cons: Everything was awesome.
review from
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10,0
Pros: Staff was awesome
review from
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10,0
Pros: very organized and friendly staff....had us on the road very quickly.
Cons: nothing
review from
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10,0
Pros: The shuttle driver from the airport called ahead and they put extra agents at the ready so that there was basically no line to check in even though we arrived in a big group with other travelers.
review from
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10,0
Pros: Pleasant service
review from
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10,0
Amazing customer service
Pros: Like the title says, the customer service was incredibly friendly and helpful. We got a better car than we initially reserved because they had run out of our specific class, which is always nice. And the shuttle to the airport was dedicated to enterprise customers so there were not multiple stops. Very lovely
Cons: Nothing to dislike!
review from
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6,0
Pros: Staff was helpful
Cons: Don’t give us a car that has a check engine light on.
review from
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2,0
accidentally booked car at WRONG facility! had to Cancel, No car avail
Pros: price was affordable
Cons: the car was at another facility when I arrived, I had no ride to get it, and they could not give me a car there because they were booked. I thought the slogan is "we'll pick you up" but they wouldnt drive me to another facility. disappointed. booked online with budget while i was waiting and walked across the street. got my car then cancelled enterprise.
review from
Other suppliers in Detroit scored
Where can I find Enterprise hire cars in Detroit?
6357 E Jefferson Ave, Enterprise car hire
Address
6357 E Jefferson AvePhone
+1 313 393 2344FAQs about hiring a car from Enterprise in Detroit
How many car hire locations does Enterprise have in Detroit?
Enterprise has 4 car hire locations in Detroit. Take a look at our Enterprise hire location map to find the best car hires near you.
Does Enterprise have a car hire location at the airport: Detroit Metropolitan Wayne County Airport (DTW)?
Yes
Does Enterprise offer shuttle or airport pick-up services from Detroit Metropolitan Wayne County Airport (DTW)?
Yes