Guest reviews
Overall rating
8,2
Excellent
Based on 211 reviews
Cleanliness
8,4
Comfort
8,4
Pick-up/Drop-off
8,2
Value for money
7,9
Pros
"car was clean and nice."
(in 543 reviews)
"Dropoff was quick and easy"
(in 436 reviews)
"Staff is friendly and helpful"
(in 5532 reviews)
Cons
"There was no car available"
(in 368 reviews)
"Worst rental car experience ever"
(in 3805 reviews)
"Worst rental car experience ever"
(in 3860 reviews)
Recent reviews
Traveller rating
64
8
6
6
16
Find reviews that mention:
customer service
car was clean
staff was friendly
great service
great customer
friendly and helpful
pick up and drop
car available
great car
great experience
airport location
quick and easy
picked up the car
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10,0
Pros: Yes staff were friendly, and Truck was warm when we picked it up.
Cons: Nothing it was fine.
review from
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10,0
Pros: Friendly and accommodating staff. Helped us change our car with no hassle at all.
Cons: Cleaning of the vehicle. Front was still had a lot of bugs and it looked like there had been something spilled on the inside of the rear ds door, that had only been partially wiped up.
review from
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7,6
Pros: The staff was helpful.
Cons: The size of the car was smaller than what I reserved and the car was damaged when I picked it up.
review from
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10,0
Pros: We decided to stay an extra day and they were so accommodating.
review from
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9,6
Cons: It had a few dents but you were great!
review from
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4,0
Pros: The customer service was great!
Cons: The rental car was filthy.
review from
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3,6
Cons: I already explained this - I booked the rental car with a flight to DTW, and instead they gave me a car at the downtown detroit location. They said I could actually rent from the airport location if I would simply pay double the amount that was quoted. I ended up walking to another rental company.
review from
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4,4
Pros: staff was courteous
Cons: I rented the car and selected "DTW" as the location. When I arrived they said I had actually booked the car at the downtown location. They said that they could give me the same car but for double the price. Since I had a one-year-old with me (and the rest of the family) I couldn't take an Uber, so I ended up walking to another car rental company and renting for them. The overall cost was ~$200 higher, though cheaper than what Enterprise offered. It should be made much clearer to people that when they book a flight to Detroit, the rental car should be at the airport location only.
review from
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10,0
Pros: Enterprise really changed my expectations for the entire brand. The pickup was great. Staff were super friendly and helpful. Picking a car with the rep was easy and felt better than "stall A-9" -style service. This will really make Enterprise a more appealing option everytime I rent a car. Thanks!
review from
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6,0
Pros: Staff was helpful
Cons: Don’t give us a car that has a check engine light on.
review from
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10,0
Cons: If the deposit amount wasn’t so high
review from
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10,0
Pros: Very friendly and professional stuff. Super easy pick up and drop off.
Cons: Everything was awesome.
review from
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FAQs about hiring a car from Enterprise in Detroit
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Does Enterprise have a car hire location at the airport: Detroit Metropolitan Wayne County airport (DTW)?
Does Enterprise offer shuttle or airport pick-up services from Detroit Metropolitan Wayne County airport (DTW)?
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