Guest reviews
Overall rating
7,1
Good
Based on 2 924 reviews
Cleanliness
7,6
Comfort
7,6
Pick-up/Drop-off
7,0
Value for money
7,4
Pros
"Car was nice, fast service."
(in 2675 reviews)
"Friendly staff, easy drop off."
(in 754 reviews)
"Counter- free upgrade, great price!"
(in 776 reviews)
Cons
"Didn’t have any cars available."
(in 130 reviews)
"Very poor customer service skills."
(in 167 reviews)
"Car smelled like dirty feet"
(in 250 reviews)
Recent reviews
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customer service
pick up the car
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car was clean
pick up and drop
great car
car was great
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great experience
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10,0
Pros: Tricia was top-notch, extremely helpful to me when I was picking up the car and dropping it off. I wish more rental car companies had people like her to help folks like me!
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4,4
Cons: 1) They should not sneak in various extra packages (such as “basic”, “extra”, etc). I expect to pay only what I got at booking. I made my mind about the extras at the time of booking. 2) I could not resolved the issue at the counter because the manager was not there and did not show up for 15 minutes. I had to leave to catch my flight
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10,0
Pros: Very friendly and professional staff! Both at the counter and at the gate!
review from
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3,6
Pros: I was overcharged when I picked up. It was supposed to be a specific amount at pick up but they charged me a little more. Misleading.
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7,2
Pros: 2019 Camry was a great car.
Cons: $13/day to add a spouse as a driver is ridiculous. Every other car rental company that I’ve used does this for free. Will not be using Thrifty in the future on this basis.
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3,6
Cons: Vehicle smelled like smoke. Vehicle not ready when arrived. Rude drop off.
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7,2
Pros: The pickup was easy since there was no other customer in the office. The place was D E A D. That was good for me.
Cons: The drop off process was very poor. There was no attendant. I was just told to leave the car in the lot and walk away. Someone would process it later and send me a receipt. But one day later I still do not have a receipt !!
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7,2
Pros: The van ran good. We needed to keep it longer, it was very easy to call the 800 # and extent the time.
Cons: The pick up & drop off process needs improvement. The people behind the desk seem indifferent and lazy. We had to write down the damage on the vehicle, which was dirty and hard to tell. Upon return, there was no one outside to accept the vehicle. When I went inside, I was asked to return the key to the vehicle & get the mileage. No one looked at the car
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5,2
Pros: Staff was friendly
Cons: The shuttle took 15min to come, it was nowhere in sight, while Avis and Hertz etc has 3 come by one after the other, barely picked me up right before 1am, it’s when they close, so i almost didn’t get my car. Stood in the cold for awhile. It wasn’t that unbearable but the fact that i saw everyone else’s shuttle come 3 times and my company closed at 1am and it was 12:52 when they picked me up. I would rather not use Thrifty’s again if i has a choice.
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7,2
Cons: Car was not ready when we arrived
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7,2
Pros: Nice car
Cons: Pick-up was hectic and I think I was charged more than I was quoted
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8,0
Pros: Drop-off was smooth. Car was clean and a good choice.
Cons: The car was in need of an oil change the whole time, according to the display, as well as having the tire pressure low, which i had to look at the whole time, but no trouble, really. The computers were down at pick-up, which made the wait about an hour, but the agents were quite friendly and apologetic about the situation
review from
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7,2
Pros: 2019 Camry was a great car.
Cons: $13/day to add a spouse as a driver is ridiculous. Every other car rental company that I’ve used does this for free. Will not be using Thrifty in the future on this basis.
review from
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7,2
Pros: The pickup was easy since there was no other customer in the office. The place was D E A D. That was good for me.
Cons: The drop off process was very poor. There was no attendant. I was just told to leave the car in the lot and walk away. Someone would process it later and send me a receipt. But one day later I still do not have a receipt !!
review from
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7,2
Pros: The van ran good. We needed to keep it longer, it was very easy to call the 800 # and extent the time.
Cons: The pick up & drop off process needs improvement. The people behind the desk seem indifferent and lazy. We had to write down the damage on the vehicle, which was dirty and hard to tell. Upon return, there was no one outside to accept the vehicle. When I went inside, I was asked to return the key to the vehicle & get the mileage. No one looked at the car
review from
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7,2
Cons: Car was not ready when we arrived
review from
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7,2
Pros: Nice car
Cons: Pick-up was hectic and I think I was charged more than I was quoted
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8,0
Pros: Drop-off was smooth. Car was clean and a good choice.
Cons: The car was in need of an oil change the whole time, according to the display, as well as having the tire pressure low, which i had to look at the whole time, but no trouble, really. The computers were down at pick-up, which made the wait about an hour, but the agents were quite friendly and apologetic about the situation
review from
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4,4
Cons: 1) They should not sneak in various extra packages (such as “basic”, “extra”, etc). I expect to pay only what I got at booking. I made my mind about the extras at the time of booking. 2) I could not resolved the issue at the counter because the manager was not there and did not show up for 15 minutes. I had to leave to catch my flight
review from
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3,6
Pros: I was overcharged when I picked up. It was supposed to be a specific amount at pick up but they charged me a little more. Misleading.
review from
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3,6
Cons: Vehicle smelled like smoke. Vehicle not ready when arrived. Rude drop off.
review from
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5,2
Pros: Staff was friendly
Cons: The shuttle took 15min to come, it was nowhere in sight, while Avis and Hertz etc has 3 come by one after the other, barely picked me up right before 1am, it’s when they close, so i almost didn’t get my car. Stood in the cold for awhile. It wasn’t that unbearable but the fact that i saw everyone else’s shuttle come 3 times and my company closed at 1am and it was 12:52 when they picked me up. I would rather not use Thrifty’s again if i has a choice.
review from
Other suppliers in Detroit scored
Where can I find Thrifty hire cars in Detroit?
334 Lucas Dr, Thrifty car hire
Address
334 Lucas DrHours
| Monday | 00:00 - 01:00 05:00 - 23:59 |
| Tuesday | 00:00 - 01:00 05:00 - 23:59 |
| Wednesday | 00:00 - 01:00 05:00 - 23:59 |
| Thursday | 00:00 - 01:00 05:00 - 23:59 |
| Friday | 00:00 - 01:00 05:00 - 23:59 |
| Saturday | 00:00 - 01:00 05:00 - 23:59 |
| Sunday | 00:00 - 01:00 05:00 - 23:59 |
Phone
+1 877 283 0898FAQs about hiring a car from Thrifty in Detroit
How many car hire locations does Thrifty have in Detroit?
Thrifty has 1 car hire location in Detroit. Take a look at our Thrifty hire location map to find the best car hires near you.
Does Thrifty have a car hire location at the airport: Detroit Metropolitan Wayne County airport (DTW)?
Yes
Does Thrifty offer shuttle or airport pick-up services from Detroit Metropolitan Wayne County airport (DTW)?
Yes
