Book Thrifty car hires in Detroit

Pros: Due to Covid, we had to cancel our trip, and this our reservation. Delta refunded all of our money back. Thrifty did not, and blamed it on Kayak. I will now use neither.

Cons: Due to Covid, we had to cancel our trip, and this our reservation. Delta refunded all of our money back. Thrifty did not, and blamed it on Kayak. I will now use neither.

Pros: The host was very professional and apologetic.

Cons: At pick up we had to wait over 90 minutes for our car to be ready. The car was not thoroughly cleaned.

Pros: The DTW agent was friendly but seemed to have too much going on - understaffed, and really tried to please everyone. The chosen car, a Ford Fiesta, was clean, a perfect size to maneuver and comfortable.

Cons: Transit from DTW to pick up location was confusing because multiple Car Rentals had been combined. The paperwork did not match what I reserved/paid online. Drop off at MSP drop-off was confusing as no one was directing people on what to do. Customers just stood around and stared at each other asking each other what to do. Finally someone with a handheld computer said just leave the keys in the car after being asked. I still do not know what my final charge will be and have received no paper work or emails finalizing the transaction. MSP seemed totally unstaffed and not monitored by employees.

Cons: The Staff was friendly but I booked a Premium car and asked for satellite radio. It was supposed to be a Buick Regal or "similar". On what planet does a Toyota Camry compare to a luxury car and it didn't have satellite radio. The brakes needed work and I didn't feel that safe driving it. When you braked the rotors jerked. The engine hesitated. Maybe that's how Toyotas are?

Cons: 1) They should not sneak in various extra packages (such as “basic”, “extra”, etc). I expect to pay only what I got at booking. I made my mind about the extras at the time of booking. 2) I could not resolved the issue at the counter because the manager was not there and did not show up for 15 minutes. I had to leave to catch my flight

Pros: I was overcharged when I picked up. It was supposed to be a specific amount at pick up but they charged me a little more. Misleading.