Guest reviews
Overall rating
7,1
Good
Based on 2 902 reviews
Cleanliness
7,5
Comfort
7,5
Pick-up/Drop-off
7,1
Value for money
7,3
Pros
"Car was nice, fast service."
(in 2675 reviews)
"Friendly staff, easy drop off."
(in 754 reviews)
"Counter- free upgrade, great price!"
(in 776 reviews)
Cons
"Didn’t have any cars available."
(in 130 reviews)
"Very poor customer service skills."
(in 167 reviews)
"Car smelled like dirty feet"
(in 250 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
pick up and drop
great car
car was great
car available
picked up the car
compact car
drop off the car
great price
friendly staff
car smelled
long line
great experience
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10,0
Pros: I had a very little time to catch my flight. The staff was extremely helpful in meeting my needs.
Cons: Nothing.
review from
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6,0
Pros: Staff was nice and helpful. Car was clean.
Cons: Check-in was abysmal. It doesn't seem like we should have had to wait 40 minutes to pick up a car.
review from
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9,6
Pros: Staff at checking was very efficient, drivers to airport were friendly
review from
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9,6
Pros: Quick and clean.
Cons: High mileage and obvious wear on car hood and bumpers.
review from
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10,0
Great Job!
Pros: The staff gave me an option of a Regal over an Impala, which was cool.
Cons: I thought the lot was a little confusing and figuring out the trunk of the Regal. But the staff helped me through it.
review from
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9,2
Monique in Detroit is great!!
Pros: I really enjoyed the customer service provided by Monique and the staff at the Detroit facility. They were all Fantastic!! Monique was very positive and great to work with when I discovered that my initial rental request would not work for my family and I. She was great to work with to find a solution and really helped to make our vacation even better. I appreciate that Monique was patient, understanding, and extremely helpful. I will definitely use Thrifty again due to this experience. Thank you, Jay
review from
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10,0
Pros: Great customer service! Friendly staff made us feel welcome to Detroit!
review from
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6,4
Pros: Selection of cars, ease of return
Cons: I was told I dont have to refill the car with gas (adding a fee for that). When I returned the car they indicated I should have filled it and I was charged $8.99 for gas, much more than it actually costs if I was told to refill the tank.
review from
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3,6
Never seen a this in my life!
Pros: Litte
Cons: I waited one hour and thirty minutes. Thrify was out of cars and the management handled the situation poorly. Unhappy customers everywhere.
review from
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6,0
Car was clean the windshield was filthy
Pros: Neon was a nice little car, room for 4 with little luggage .
review from
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9,6
Pros: Helpful staff
Cons: Too far from ariport
review from
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10,0
Pros: Beautiful, new car at a reasonable price.
review from
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10,0
Pros: I had a very little time to catch my flight. The staff was extremely helpful in meeting my needs.
Cons: Nothing.
review from
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9,6
Pros: Staff at checking was very efficient, drivers to airport were friendly
review from
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9,6
Pros: Quick and clean.
Cons: High mileage and obvious wear on car hood and bumpers.
review from
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10,0
Great Job!
Pros: The staff gave me an option of a Regal over an Impala, which was cool.
Cons: I thought the lot was a little confusing and figuring out the trunk of the Regal. But the staff helped me through it.
review from
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9,2
Monique in Detroit is great!!
Pros: I really enjoyed the customer service provided by Monique and the staff at the Detroit facility. They were all Fantastic!! Monique was very positive and great to work with when I discovered that my initial rental request would not work for my family and I. She was great to work with to find a solution and really helped to make our vacation even better. I appreciate that Monique was patient, understanding, and extremely helpful. I will definitely use Thrifty again due to this experience. Thank you, Jay
review from
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10,0
Pros: Great customer service! Friendly staff made us feel welcome to Detroit!
review from
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9,6
Pros: Helpful staff
Cons: Too far from ariport
review from
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10,0
Pros: Beautiful, new car at a reasonable price.
review from
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6,0
Pros: Staff was nice and helpful. Car was clean.
Cons: Check-in was abysmal. It doesn't seem like we should have had to wait 40 minutes to pick up a car.
review from
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6,4
Pros: Selection of cars, ease of return
Cons: I was told I dont have to refill the car with gas (adding a fee for that). When I returned the car they indicated I should have filled it and I was charged $8.99 for gas, much more than it actually costs if I was told to refill the tank.
review from
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3,6
Never seen a this in my life!
Pros: Litte
Cons: I waited one hour and thirty minutes. Thrify was out of cars and the management handled the situation poorly. Unhappy customers everywhere.
review from
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6,0
Car was clean the windshield was filthy
Pros: Neon was a nice little car, room for 4 with little luggage .
review from
Other suppliers in Detroit scored
Where can I find Thrifty hire cars in Detroit?
Detroit Ap, Thrifty car hire
Address
Detroit ApPhone
+1 877 283 0898FAQs about hiring a car from Thrifty in Detroit
How many car hire locations does Thrifty have in Detroit?
Thrifty has 1 car hire location in Detroit. Take a look at our Thrifty hire location map to find the best car hires near you.
Does Thrifty have a car hire location at the airport: Detroit Metropolitan Wayne County Airport (DTW)?
Yes
Does Thrifty offer shuttle or airport pick-up services from Detroit Metropolitan Wayne County Airport (DTW)?
Yes