Cons: There was poor instructions given to where the car was to be found by the attendant.
The vehicle didn’t not have updated registration tags, which could have been a bad experience for me.
The car had a very awful smell.
Cons: It was a little confusing that Avis and Budget were renting from the same kiosk.
Cons: Pickup and drop off were painful. I literally spent more time in line and waiting for the car than I spent flying from Baltimore to Detroit.
Cons: I returned the car full but yet they charge me $40 for gas they are thieves
Pros: The staff in Detroit was friendly.
Cons: I reserved a full sized car and at check-in I was asked if I would take a minivan instead. I said OK even though I knew I that I would be buying more gas. The agent motioned toward the parking lot and said your car is out there. He gave me a slot number and I wandered around for at least 15 minutes trying to find my minivan before the driver a passing vehicle offered me a ride to find it. Eventually, we found my vehicle and in more than 40 years of renting cars, this without a doubt this was the filthiest one I EVER received. I almost went back to the counter to refuse it, but with a 10 hour drive ahead of me I wanted to get on the road. Leaving the lot I expected to have the gate attendant review any damage. I told him that there was body damage to the car and he said, "we don't care about what we don't intend to repair" and he waived me on out without leaving his booth. The minivan drove OK, but as expected got poor fuel economy. When I arrived in Newark to return the vehicle, the check-in agent took my paper work and seemed surprised when he said, "you know you've go body damage on the right side of the car." After a moment of panic, I had to show this person that the damaged areas had been marked up in Michigan. He shrugged and said, "OK" before dismissing me. The bottom line, I will think twice before renting another can from Budget.
Pros: The car was fine
Cons: The experience picking it up was a disaster
Pros: Drop off was very fast and easy
Cons: Pick up process was a slow
Pros: car was clean when we finally got a car
Cons: shuttle took forever, line at counter was long, they were giving out cars that weren't ready
Pros: The Staff was overwhelmed but they tried to be helpful.
Cons: The wait at the counter to pickup the vehicle was over an hour. Once you received your documents it was another half hour for them to delivery your car to you. Drop off took 15 minutes for someone to check in the vehicle. Staffing or training, or both were seriously lacking.
Pros: The workers lie alot
Cons: Since they are combining Avis, Budget, and Payless together, service was horrible. It took us three hours to get the rental car. When we dropped off the car it took us forever to get the shuttle from the rental car place to the airport. Overall bad experience.
Budget has 1 car hire location in Detroit. Take a look at our Budget hire location map to find the best car hires near you.