Cons: the ability to introduce and additional form of payment when the need arises due to extending the contract.
Pros: Checking in and pickup was super easy. I was allowed to pick out the vehicle from several SUVs.
Cons: I waited 45 min for a shuttle from the airport. It was cold and snowy. I think having a direct phone number to the local office would have helped.
Pros: Staff was very nice and friendly
Cons: Car could have been cleaner...a little "Beat Up"
Pros: Didn’t initially have the car I needed, found it, fetched it and it was waiting when I arrived
Cons: Not a thing , we had a marvelous agent
Pros: Shuttle was easy because the airport was empty due to Covid.
Cons: I paid for a Suburban or Tahoe and they confirmed that at the desk. I was told to pick any car in row x, but the only thing they had were really small Jeep’s. Mine smelled horribly like cigarettes.
Pros: The people were great from start to finish!
Cons: The car clearly had not been thoroughly cleaned and in the age of COVID-19 that was unsettling.
Pros: It was a smooth drop off and pick up.
Cons: Nothing. Everything was great!
Pros: When I made my reservation it would not allow me to put the correct time of pick up and drop off, so my reservation said 12:00 for both. My flight did not land till 3:30pm and I forgot to call to ensure that my reservation would not cancel. My reservation was still in tacked and the customer service agent was very patient and helpful.
Cons: It was very busy at the time that I arrived. The valet's (I believe the agent called them), were literally washing cars to bring out for customers. The system that was in place for busy times I could tell worked efficiently if all team players were on board, but there seemed to be a small disconnect at the door as those attendants called for cars. I was ignored for a period of time and had to ask what do I do. The drivers where awesome and quick. It was too cold to wait as long as I did, but I felt like if I went back into the building they would forget about me. Other than that it was fine.
Pros: they ended up not charging , they did have a premium car avaiable when we got there. the car looked like it was attach there what appeared at scratches first look ended up car was just not cleaned proper (something sticky) i sanitized car myself. this was my worst experience ever. I did not have to pay for the car but it still was an inconvenience. for my dog, luggage and the fact it was dirty I had to park at hotel.
Cons: Not rented car you didn't have on lot.
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