Everything in general was great, but we left 30 minutes late
Pros: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Cons: "Nothing,just the seats. Cleanliness was perfect"
Cons: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
Pros: "The socks offered in business were comfortable and nice looking. The red wine was good."
Cons: "The food was just average and the seat not too comfortable"
Pros: "economy plus seats were nice, great movie selection, especially international movies"
Cons: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Pros: "Just as I expected. And I made my last connection easily."
Pros: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Cons: "Food quality was not so good."
Cons: "Head support for 6 feet plus people on seats would be good"
Pros: "The seat was a little uncomfortable but the crew were amazing."
Cons: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
Very bad turbulence for half of the flight,only 75% of the passengers were served a meal as the turbulence was so bad,crew did a great job.
Food was terrible. Alcohol was paid other than beer. Unless you are a baby…who would drink milk? Boarding was 35 mins away and they would not allow me to use fast lane as fast lane was 30 min or shorter. Normal security check was 45 mins. Crazy rules!!! Also just cleared Indias security check and never went out…so why???? Aeroplanes are also old and bad….nothing good to say with my 30 hour flying
Pros: "The crew were nice and the service very good. The layover was short."
Cons: "Our luggage was lost so we had to go back to the airport the day after. In economy class the Last 3 central rows or even more, have no carryon storage. We were stuck with our carryons for over 7 hours during the flight Montreal Munich. This is the case if you fly their new A350-390."
Pros: "Crew were great. Very friendly & helpful"
Cons: "Lufthansa really need to serve something better than high school cafeteria grade food"
Pros: "Super professional, comfortable and on-time service with both Swiss and Lufthansa."
Cons: "Clear up-front notification about extra charge for first checked bag on both ways of the trip ($60 each). I couldn't find that information at the time of the booking."
Pros: "This was our return flight back to the US much better then going to Europe!"
Cons: "The only thing i wish all airlines would consider is to give us regular folks more room(space) not just the rich people in business or first class! On a 10+hr flight it is well needed!"
Cons: "I was in the middle seat and my neighbor was a mentally challenged person who should not have travelled. She annoyed me the whole trip. Movie selection was very disappointing."
Pros: "Friendly service, actual food in economy class, just a small delay, overall a very smooth trip."
Cons: "As above, I couldn't check in online and thus couldn't choose my seat beforehand."
Pros: "Flight crew made up time to arrive on time despite late arrival. They are pretty amazing - they got a plane hundreds of miles in the same time it took the ground crew to get my bag from the plane to the baggage claim."
Cons: "Frankfurt is just an awful airport. Too many landings and not enough infrastructure. Also tired of planes having to park thousands of yards from the terminal. The time to get the bag is as long as the flight. Each about 55 minutes. There is very little about German efficiency here."
Pros: "The seat 16A is very comfortable and spacious. Most of the hosts were friendly and helpful."
Cons: "My screen did not function well and sound was very poor. I had to have my computer 'rebooted' two times. The second time was done by a gentleman who was a bit sarcastic when I asked if he could help me, as I had waited 20+ minutes for the help to get it going again. You need to update your system!"
Pros: "Easy boarding."
Cons: "British Airways is the only airline I’ve flown that doesn’t off free water."
Cons: "The outward flight was rerouted to a different airport, and the return flight was delayed by more than an hour. Not even a glass of water free of charge."
Pros: "Nice friendly crew, happened to mention it was our anniversary and they kindly presented us with a glass of champagne from the posh end!"
Pros: "Bas crew service since economy. All the time i see bottle of water and when i ask for one the answr js always no bottle will bring a cup and disapear. Crew just allowed people. To stand and have a chit chat outloud next to people trying to sleep. It happened 3 times."
Cons: "Bathroom are so dirty. Windows are dirty. Food tray is dirty. I wonder if a deep cleaning is done everytime the trip is over. Plz upgrade ur planes as well."
Pros: "Stress free trip - fine all round"
Cons: "Auto check in wouldn’t recognise passport (YET AGAIN- and not only mine)! Was seated to rear of aircraft and coffee trolly didn’t get to me before ‘seatbelts fastened for landing’ announcement.."
Cons: "The seats seem to get smaller and smaller and on the short flights, you do not even get a free drink."
Cons: "My flight was changed to a later flight without giving me a reason. I was never given the option of why this happened. As a result i missed my meeting."
Cons: "My flight from Venice was almost 2 hours late leaving. I missed my connecting flight to Baltimore and was removed from the list even though the Baltimore flight left about 15 minutes late. I had 25 minutes to make it to my connecting flight but was already removed. Airline said I had to be through security within 35 minutes of the flight. I could not get a flight out until the next day."
Pros: "It will as so bad I bought a return ticket on emirates for me and the family , it was a big mistake to book on air Azerbaijan"
Cons: "No power plugs/usb ports. Very small, poor quality screen. Not much bigger than my iPhone."