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Cons: Airport Addis Ababa is chaos.

Pros: flight was on time

Cons: Felt a bit like cattle because boarding was in a tight space and there was a lot of confusion as to who should stand where. Not sure why there were different zones for boarding because they didn't matter.

Pros: Crew was really great - helpful and kind.

Cons: Both flights delayed which meant I missed my connecting flight. Stuck in Rome airport for several hours with no information about rescheduled flight. Finally figured it out with help of Rome airport information desk.

Cons: The delay time was too much for no proper reason

Cons: Seats were so close together that when the person in front of me leaned back, my personal screen was inches from my face. Then when it was time to get the seats back up - none moved - they all had to be pulled up by many people.

Pros: Attentive and efficient

Pros: Yes very

Cons: Nothing

Pros: Crew . Food . Service was great .

Cons: Every things was good .

Cons: Don’t tell passengers they can make a transfer flight supposed to leave in 20 minutes because the first flight was late, and then have the plane leave without the passengers who sprinted through the airport after having to go through customs and security again.

Pros: Good flight , bad flight delay and luggage.

Cons: To be on time

Cons: Seating is extremely cramped

Pros: The cleanest of the airport and the airplane

Cons: The 15 hours layover

Cons: The delay time was too much for no proper reason

Cons: Food must be better

Pros: Crew was very friendly and professional

Cons: 45 minutes late departure

Pros: We had a ridiculously tight transit, arriving in Addis Ababa 20 minutes before our Madrid flight was meant to depart, and I was amazed by the outstanding support and assistance provided by the ground staff. Every single person who was meant to make the connecting flight did—and our luggage did too!

Pros: G

Cons: G

Pros: Nothing

Cons: Everything starting from the check in to on board restrooms

Pros: flight was on time

Cons: Felt a bit like cattle because boarding was in a tight space and there was a lot of confusion as to who should stand where. Not sure why there were different zones for boarding because they didn't matter.

Pros: Crew were helpful

Cons: Food was very poor with very limited choices and no entertainment system on this flight

Pros: Flight

Cons: Wheelchair was booked for me for both flight but i could not get that service. No one available for wheelchair. Very bad service.

Pros: Food choice was good & amazing crew .

Cons: Plug for charging phone was not there that cause problem for me as my battery of phone was dead. Shocked to know that.

Pros: Attentive and efficient

Pros: Very courteous, friendly, professional flight crew and gate crew.

Cons: Nothing to mention...very pleased

Pros: I do like the clean aircraft, and pretty precise service. Also it was on time , for comfort the pillow and the blanket was nice . Some airlines doesn’t give anything anymore! Which is awful.

Cons: Just a small thing the lady who was serving and picking up the used cups said I have to finish the juice and after she can take it away. But I couldn’t finish because it was too sweet and I didn’t like the juice. So I had to get up and bring the cup to the back. That wasn’t nice. Also they at but flexible about giving choices. Only one kind of sandwich they had but I think there was one other kid also.

Pros: Crew allowed me to change seats to get two empty seats by the window that were available.

Cons: To arrive on time

Pros: Seat was very comfortable and lots of leg room. Food was good.