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Pros: The crew was nice, the food was really good, the plane was clean, and they used reusable silverware and plates to avoid waste.

Cons: crew at the gate.

Pros: Never got on the plane due to weather restrictions in the connecting flight prior to this flight. Called SWISS customer service on a Russian line, were told to get a paper from another Russian airport that no flights were leaving the city. Did that. when arrived to Moscow no SWISS customer representatives were at the stations and had to end up buying a completely new ticket to get home.

Cons: Have customer service representative available at the airport 24/7 knowing that some people arrive from all parts of the country.

Pros: The crew was friendly and helpful.

Pros: We had a ridiculously tight transit, arriving in Addis Ababa 20 minutes before our Madrid flight was meant to depart, and I was amazed by the outstanding support and assistance provided by the ground staff. Every single person who was meant to make the connecting flight did—and our luggage did too!

Pros: The airline was quick to give vouchers for food and hotel when flight was delayed by 5 hours. They were also efficient in rebooking missed connecting flight.

Cons: On top of a five hour delay that got me to my arrival point 14 hours behind schedule, my two checked bags were also lost and have not been found up to two days later. The food was like being on a Delta flight, and the entertainment screens in my entire row would not work, nor did many others.

Cons: Food must be better

Pros: Crew were very good. Comfortable flight.

Cons: Choice of movies could be much better.

Pros: The customer service was amazing. Air hostesses were very courteous, friendly and helpful.

Cons: Seats were too small to sit comfortably on a long flight I wish Qatar had better seats for long journey and had advanced entertainment system.

Pros: Crew was terrific. Great service. New aircraft are comfortable too.

Cons: Food. Meals are of poor quality. Bland in taste and rubbery texture.

Cons: We’ve been waiting for almost an hour now for the bags to come out. This is insane

Pros: Amazing staff, clean plane, good food, comfortable seats in business

Cons: Plane was very warm. Uncomfortably warm Movie selection was boring. Too many Marvel films which was ridiculous.

Cons: Seats can be better.

Cons: Entertainment and food

Pros: Comfortable and Clean

Pros: Nothing

Cons: Everything.

Pros: Great crew.

Cons: Ran out of business class meal. Substituted a Econ class.

Cons: All of the less than good, obvious!

Pros: Crew were excellent

Cons: Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger.

Cons: Boarding was crazy. Could not everyone in the gate area.