boarded early to only find out that flight would sit at gate for 45 min to an hour. Landed in chicago and sat on runway for over an hour before got to gate. Total delay was extensive for a 45 min flight door to door.
It was terrible. sat on airplane 2 hours then flight was canceled. made to pick up bags and go through Panama immagration to rebook another flight. worst experice ever at a airport.
Putting people that close to the bathroom, where you have to look into the bathroom as people are exiting and entering was not great and the smell was also not great. I know the airlines are desperate for more chairs, but that seat is a crime.
Somebody entered our names incorrectly so it didn't match our passports. KAYAK first time... never again. Boarding passes and security took so much time to correct. Massive stress: both names messed up. Know we entered correctly via screen shot. Very troublesome. Never took a United airlines or planes as Kauak booked It was so messed up.
Flight left on time, arrived early, pleasant staff provided water, coffee, etc. access to bathrooms was reasonable and were well maintained. blankets were available, lots of entertainment options. LUGGAGE SERVICE WAS GREAT. I got my one checked bag quickly and was able to make a bus connection for a 2 hour bus ride saving me from waiting another 1.5 hours.
It was perfect! I've never flown with United before, but I definitely will in the future
No meal service to the back of the plane as it started late or was too slow to get it out before it was time to land.
Terrible because it was cancelled due to volcanic ash clouds in Guatemala while all other airlines kept flying. Had to pay for a hotel to stay overnight in Houston and try to fly next day.
Flight left on time and we arrived 25 minutes early! There was a gate available when we arrived so early on a busy Sunday afternoon! Flight attendants came around twice with the drinks cart.
Once boarding started it was pretty quick. Food was inedible; cold and salty..
The map feature on the display at the seat had challenges. The biggest issue was the flight had no WIFI. Most of the smaller planes now have free WIFI. American Airlines on the flight over had WIFI you could purchase. With 8-10 hours on a single flight, the ability to do work via WIFI is essential!!
Great flight, last one out the air-conditioning was far to hot and the return it was to cold and then issued blankets. On the outward bowned the headset connector didn't work properly. You had intermittent sound from the audio socket.
Mumbai airport is a nightmare! Especially going from domestic to international terminal (2). I almost missed my flight. Then i could not check in because I purchased on kayak to British airways and my first flight was an indigo (non partner). So they called me when I was at the security outside the terminal and told me I had a middle seat, not what I paid for! After talking to the desk agent, they could not help but it finally worked out. A bit stressful for no reason. Probably never buy from kayak again this type pf complicated tickets (multi cities).
Lost my luggage, ran out of food choices in business class, ground crew was completely unapologetic.
Have travelled business class with other airlines who profess to be the best in the world. They can however not beat the service and comfort that BA provide.
Tickets get checked 4 separate times by different staff, would save time if only the person at the entrance and the person who scans the tickets checks them!
I was sleeping during dinner service, no one bothered to offer meal later, I remained hungry….until I got a morning sandwich!
Everything was very good! I personally struggled with the heat in the cabin for the first 2 hours
Terrible service especially for premium economy. Much more comfortable seats on other providers
Friendly hosts/hostesses; dinner was of acceptable, but mediocre standard
