Daily cleaning, installation of cabin HEPA filters on flights to Guatemala City
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Scores according to KAYAK customer reviews
Pros: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Pros: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Cons: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Pros: "The socks offered in business were comfortable and nice looking. The red wine was good."
Cons: "The food was just average and the seat not too comfortable"
Cons: "Delay due to strike"
Pros: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Pros: "The crew was informative"
Cons: "Inflight sandwiches"
Pros: "The crew was amazing, flight on schedule and good entertainment."
Cons: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Cons: "Don’t be late"
Pros: "Slow service."
Cons: "Better communication!"
Pros: "Friendly crew"
Cons: "Can’t think of anything"
Pros: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Cons: "Late departure. Rush to connect."
Cons: "Boarding was very slow."
Cons: "There was no wifi on flight"
Pros: "The space at my feet with the chair in front was a bit akward."
Cons: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Cons: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
Pros: "the crew was nice"
Cons: "Seat confort on long flights, leg rooms,"
Cons: "Larger meals."
Pros: "The crew!!"
Pros: "Best airline in the business quick efficient and outstanding service What else can you say"
Pros: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Cons: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Pros: "Everything OK"
Cons: "Not enough leg room"
Cons: "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."
Pros: "Flight crew very nice"
Cons: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Pros: "Arrived early!"
Cons: "Boarding seemed disorganized."
Pros: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Cons: "That it didn’t happen."
Pros: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"
Cons: "infotainment was down. Lost my luggage the flight was delayed"
Pros: "Nice flight, nice crew, and a nice experience."
Cons: "The streaming service didn’t work"
Cons: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Pros: "Decent seat size. Sorta slept the whole flight."
Cons: "KLM crews look unhappy with their work. Everything they do is a favor not duty."
Pros: "The supplied pack of toothpaste/toothbrush"
Pros: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
Pros: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Cons: "Not much to comment on here."
Pros: "Eveything is well arranged"
Pros: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Cons: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."
Cons: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
Cons: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."
Pros: "Night flight so no entertainment allowed sleeping"
Cons: "Kosher food could be improved"
Cons: "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."
Pros: "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
Cons: "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"
Pros: "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost."
Cons: "No complaints."
Pros: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Cons: "Quite bummed that the flight didn't have wifi / USB):"
Pros: "Enough space good wine and on time"
Cons: "Luggage (being handled by Air France in Basel) was first marked as delayed... nothing of the flight was in the end put on the belt and instead dropped off at Lost and Found. Ridiculous service since this was in no way announced to the people waiting for their suitcase."
Pros: "Crew was excellent seat was as usual"
Cons: "Something to Fill your tome a little more"
Pros: "Nothing in particular."
Cons: "We took 2 United flights today... Both were delayed. Really annoyed by it. We took some other flights using AA and Delta, and both were on time. United failed horribly at it."
Pros: "great crew, easy flight"
Pros: "Efficient boarding and on time service from ORD to LHR"
Pros: "Great crew!"
Cons: "Delayed 1 hour"
Cons: "My baggage was left in Houston"
Cons: "Seats seems like they becpme closer and closer to each other making any travel ove 5.7ft very uncomfortable thru the journey"
Pros: "Good. Thank You united airlines.!! Excellent 10.00"
Cons: "The bathroom gets messed ( wet paper towels on floor) by irresponsible passengers, stays yucky ."
Cons: "No food.long flight if you come from a connecring flight. They serve pretzels which exclude people who don't est wheat. Serve an option of mixed nuts.breakfast was the ssme a cookie serve a rice cake ootion. I ordered celiac snd got the cookie on the Panama City to Asuncion flight"
Cons: "Old flight"
Pros: "The arrive time was excellent. Courtesy and smile faces of the Crew in Business Class"
Cons: "The boarding process was ugly, in disorder and it is a big lie you have with your business class ticket the priority option. The food was very poor. I had to avoid continue eating because I felt the food was not fresh."
Pros: "Staff is great and on time"
Cons: "It was Hot...AC was not really working"
Cons: "Food choice was awful. Ended up eating just a salad"
Cons: "It’s not their fault but the flight was delayed."
Pros: "- Crew was attentive."
Cons: "- Personal device entertainment was intermittently functional, had to use the poor onboard display for entertainment. - Internet access was $39.99 for the length of the trip, that price is ridiculous."
Cons: "They don’t care about their passengers one bit"
Pros: "Someone sitting in my lap"
Cons: "How is it that I'm small and never get to use all of my seat due to the person next to me using half of it? .....and they are getting smaller....can you say cattle call?"
Pros: "The service at the automated counter was very good"
Pros: "Flight was on time"
Pros: "It was an efficient flight. My only suggestion is for the flight attendants to receive some training on the finesse of service. They could be abrupt and mechanical rather than service oriented."
Cons: "As common as this might be, I think 4 hours delay is the worst advertising for an airline. I completely understand things can happen but, what would happen if I show up 4 hours late? will you be ok with that. We gotta be fair. I think passengers deserve a compensation for this"
Cons: "We we're delayed at customs and missed our flight. We were told we were re-booked on a flight, so we ran across the airport, with two small children, to make that flight only to be told that weren't actually re-booked and needed to go standby. We then waited in line at customer service for two hours to be informed that United won't pay for a hotel. The customer service rep. did offer that if we wanted to take our kids across the airport, now at 11:30 at night, we could look for a United Supervisor in Terminal E, and if we were lucky enough to find one, they might override the policy and cover the hotel. Really! I understand that United doesn't have control over customs, but United did book an international flight with just over an hour layover, knowing that any slowdown in customs means missed flights. That's fine. The problem I have is when it happened, United's Customer Service model was to provide misinformation, incredible slow service, and what seemed like a complete lack of interest by United employees to do anything to make the situation better. There were no supervisors at the service counter, only 1 representative for an hour or so, and when the other representatives showed up, they were discussing going on break and going home. All with a very long line of people stuck in the airport waiting to get some help. I could accept this as an isolated instance, but since booking this trip, I have been getting the same level of service over the phone while trying to submit a refund request for my son who did not join us on the trip. United's 24 hour refund policy has taken 6 weeks and many hours online and on the phone and I still have no idea what the status of that request is, and apparently neither does anybody at United. The interaction I have had with your employees have been friendly and courteous, but extremely time consuming, with a lot of incorrect information and no resolution. Very mediocre at best."
Pros: "tsa pre"
Cons: "My flight was overbooked could fly out until the next day"
Cons: "Booked on flight next day but much less convenient than original direct flight."
Pros: "An old 777 , dirty and the food was horrible."
Pros: "I wish it was always this easy."
Cons: "I wish the seats and leg room could be a little more generous for those of us who don't fly first class."
Pros: "on time"
Pros: "Great flight attendant made short safety demonstration very entertaining."
Cons: "Good? What food?"
Pros: "The crew was excellent"
Cons: "IF A PASSENGER CANT FIT IN ONE SEAT MAKE THEM BUY A SECOND. I SPENT 2 HOURS WITH SHREK SITTING ON TOP OF ME"
Cons: "They charge de luggage, didnt gave anything to eat, the luggage in orlando came like 2 hours late. The flight back from Houston was cancelled with no reason, they overbooked the flight.. and worst of all the only offer us a $10 disccount in a cheap hotel.. no food nothing"
Pros: "Awesome Illy coffee and stroopwaffel cookie for my flight to Guatemala for my first medical mission trip on a snowy cold morning was a welcome snack. It was so much better than the snack mix or nut packs that you usually get."
Cons: "My bag didn't came with came, it was a direct flying. The air conditioned was too cold"
Cons: "Delayed flight with no explaination, missing my gluten free meal and very rude staff who informed me I should have brought me own food. Airline staff were also joking about throwing other passengers luggage around"
Pros: "The helpfulness of the representative at HNL."
Cons: "Last minute 17 hr "delay" Screwed out of an entire day in Hawaii. Dream vacation ruined. No car, no hotel, no time to see Honolulu. Awful."
Cons: "I was not given an opportunity to select a seat online. Had to call back in to do do thst."
Pros: "Free bag check-in when booking with your United card."
Cons: "It took us 1 hr and 45 mins to get water. Everyone was parched and upset that we weren't getting any water. The air hostess was alone serving drinks, and the guy next to me pushed his call button , another air hostess came and he said " WHY AREN"T YOU HELPING HER? WE ARE ALL SO THIRSTY AND SHE IS GOING SO SLOW. YOU CAN ATLEAST HELP HER". Then the hostess went to help the one serving drinks alone. We finally got our water. It was upsetting for everyone."
Cons: "My name is Elizabeth and everything was OK"
Cons: "Awful service,"
Pros: "the afternoon coffee, not offered by others"
Pros: "Kindness of crew"
Cons: "Flights were delayed, no entertainment... Only pay-per view... No free food..."
Pros: "Nice CSR people in AZO"
Pros: "Direct cheap flight"
Cons: "Flight attendant was hard to understand over speaker."
Pros: "Easy booking.. Service with a smile.."
Airlines flying to Guatemala City have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Guatemala City
Masks required on board, masks provided on flights to Guatemala City
Social distancing seating
Middle seats unavailable to book on flights to Guatemala City
Testing for antibodies, testing for symptoms for flights to Guatemala City
Waiving of change fees. Search flexible flights to Guatemala City