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Pros: The entertainment was amazing

Cons: The seats were a bit hard

Pros: Good for both.

Cons: Bigger seats.

Pros: Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight.

Cons: Doesn't

Pros: The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars...

Cons: So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!

Pros: It was short.

Pros: Nice smooth and organized flight

Cons: Never revived my checking email The cabin was very cold. I had to wear a jacket for the whole flight. With two blankets

Cons: All went well!

Pros: Good

Cons: More varieties of whisky on board

Pros: Plane changed to an A380

Cons: Waited over half an hour to get off at Heathrow owing to staff shortage so the air bridge took a while to happen!

Pros: Crew were very good

Cons: We had a delay caused by over filling of fuel

Cons: Received a text that changed the flight departure to a later time. Missed the flight. Cost me baanaadditional

Pros: The crew was very attentive and professional. The seats were comfortable and food was good!

Cons: Keep the lights off :)

Pros: Crew was ok.

Cons: Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade.

Pros: The crew are amazing! Attentive and friendly.

Cons: The seats could have been bigger.

Pros: Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!

Cons: Pay attention to passengers.

Cons: They left my bag off the plane. Ridiculous.

Pros: We got to our destination

Cons: They don’t even give you a cup of water, a horrible low cost airline with premium pretences! Gatwick is a horrible airport to fly to.

Cons: I asked and confirmed twice on two separate phone calls that we would need a wheel chair assistance and they assured that it s notified on her ticket .. and still nothing was there for her .. she went by herself in London to the information desk asking for the wheel chair and in Lax no one even met

Pros: Super friendly and professional crew

Cons: Short comfortable and smooth journey

Pros: The check-in process was expeditious, aircraft was quiet, crew were accommodating and flight comfortable.

Cons: I did feel a bit disconnected during the drink service as the cabin crew member came and passed the juices to each person

Pros: Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome.

Cons: Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me.

Pros: the drinks

Cons: seat reservation. having to pay for luggage....

Pros: The space at my feet with the chair in front was a bit akward.

Cons: Not being seated next to small kids. Perhaps they should have a separate section? ;-)

Pros: The crew was great but the seat wasn't as comfortable and didn't have much leg room.

Pros: Arriving before the schedule

Pros: Quick boarding.

Cons: Nothing. Pretty good for a short trip.

Pros: Nothing.

Cons: My flight was supposed to be at 4:40pm on May 16th. It was cancelled and rescheduled to 2:00pm may 17th. I have been waiting in line for three hours to check my bags, and get on a flight. Still at the original destination, VERY UNHAPPY.

Cons: The flight was delayed by three hours; not sure how to fix that but it was annoying. For some reason the arm rests in the middle of the seats would not go fully back and I felt like the flight attendants were talking down to me. They also could have been having a bad day too with the flight. :/

Pros: BAc- great brand and very professional.

Cons: Nothing for me

Pros: Crew rude

Cons: The flight attendants were rude. Seats don’t recline. Charge for soft drinks and water

Pros: Good seats at back of plane

Cons: Food

Cons: The flight was delayed by three hours; not sure how to fix that but it was annoying. For some reason the arm rests in the middle of the seats would not go fully back and I felt like the flight attendants were talking down to me. They also could have been having a bad day too with the flight. :/

Pros: Great !

Cons: Kosher meal a bit hard to open

Pros: The check-in process was expeditious, aircraft was quiet, crew were accommodating and flight comfortable.

Cons: I did feel a bit disconnected during the drink service as the cabin crew member came and passed the juices to each person

Cons: Need some more and better inflight movies

Pros: Flight good, crew helpful and no problem with boarding.

Cons: No hot food and no announcement in the Airport. Limited choice of other food.