The in flight wifi was non existent
Some kind of beverage could’ve been offered at least.
This was a much better experiencie than others with AA
Worst airline ever don’t travel with American Airlines
Cons: "The cabin was to cold 🥶"
Pros: "Plane wasn’t full and left and arrived early!"
Cons: "Offering some kind of beverage"
Pros: "Crew was nice and comfort was okay."
Cons: "There was no internet most of the flight it only worked for the first 20-30 minutes of the flight then they tried resetting it but it didn’t work for the rest of the flight."
Pros: "The crew was very pleasant and the flight was comfortable."
Pros: "Flight was on time."
Cons: "3-4-3 seating for a plane designed for 3-3-3 is very uncomfortable."
Cons: "boarding delay, we must arrived at 13:48hrs, but our flight return to miami due to problems in navigation, we have to await at airport and arrived at Guatemala at 18:30hrs."
Pros: "The crew was friendly. The airline brought out some snacks for the passengers after an hour or so."
Cons: "There was a mechanical failure. We all had to deplane. The flight was delayed longer than the travel time to the destination."
Cons: "Exit row seats are too small."
Cons: "There was a delay on the departure"
Pros: "the crew was amazing and the seats were awesome"
Cons: "on this trip nothing"
Pros: "Aubrie and Claire"
Cons: "Engine could have started. It didn’t."
Pros: "It was fast"
Cons: "They could have offered headphones, the charging outlet didn’t work"
Pros: "Quick f playing AA"
Cons: "Better customer service, no delays, respect for customers"
Pros: "Free checked bag. Comfy seats back in row 27."
Cons: "Food was payable so should not even be a criteria here We had to collect our luggage coming from portugal to check them in Again in Miami. Really a burden. After 20 hours flying this was really annoying. Again Iberia saving money at the cost of clients"
Pros: "Everything in order and on time."
Pros: "Newer plane. Ceiling light. Pilot’s skills!"
Pros: "Surprisingly enough leg room for me, even though im 6 foot 6in. Staff on plane were very very nice."
Cons: "In lax The women checking your ticket before you go upstairs to security was super rude. Theres one tiny bathroom in the entire AA terminal."
Pros: "The flight crew was attentive, and the "at your fingertip" entertainment options helped distract me from the restlessness I got on my 8 hour flight from London."
Cons: "I have no complaints."
Pros: "Great service and fantastic landing!!"
Cons: "1. The music played while boarding and deboarding was not relaxing. It made me anxious and irritable. 2. The food was absolutely poor. Taste, etc 3. Poor selection of movies, etc.. 4. Poor selection of music, especially the classical channel. Won't be flying American again if I can help it."
Pros: "Made it home."
Pros: "I appreciated the early military boarding"
Cons: "There was a bit of a walk to the reassigned gate for mechanical issues"
Pros: "I had a connection flight to JFK I came before the time about 15 min and crew saw me but she told me, sorry someone took your seats I lost around 4000$. This happened at Dallas airport."
Pros: "AA had fantastic service, no complaints"
Pros: "Arrived a little early and without incident."
Cons: "Flight attendant had a problem with my wife asking for Coke Zero. There was one can left and she was reluctant to serve it to her."
Cons: "On the first flight my husband and I each had a personal item and carry on that we carried on fine! We stopped in Charlotte for a lay over and we went to board the plane they told us our carry on was to big and had to be checked. This was very frustrating because we were just able to carry on this bag. We feel the planes are the same it shouldn't change from plane to plane."
Pros: "Great crew, good food served several times. Entertainment was very flexible."
Pros: "AA staff in Guatemala are great, everything else about AA is bellow any other airline, definitely the worst airline."
Cons: "AA is the worst airline in everything, but worst of all is the AA staff attitude in Miami airport, AA staff in Guatemala are great."
Pros: "Nothing, American Airlines is the worst major airline now."
Cons: "The staff in Miami Airport is really bad, worst attitude I have seen, old planes, not comfortable, definetly the worst major airline now."
Pros: "Right on time."
Cons: "I wish more food"
Pros: "Once we got flying, everything was fine."
Cons: "Gate changes had passengers walking from one end of Terminal 3 at O'Hare to the other twice."
Pros: "Crew were pleasant Arrived safely"
Cons: "Seats are way too cramped especially for my broad shoulders. Beverage service was minimal"
Cons: "4 hour delay got rebooked. Lost my first class seat to Chicago. Not happy"
Cons: "No screens in each seat."
Pros: "the choice of movies was great. I two very well presented selections."
Cons: "Outside of one drink service we never saw or heard from the crew. Not one food item for purchase was ever offered. I am glad I ate in the terminal or it would have been bad for me."
Pros: "The flight was a one way to PDX and felt fast and not exhausting coming from LHR. First time flying direct. Great food and snacks the staff took care of us. Bathrooms were cleaned over the trip which was great!"
Cons: "N/A - nothing..."
Pros: "The crew did everything they could for the passengers to make them comfortable and informed about the situation but unfortunately it was out of their hands."
Cons: "It may be La Guardia Airport that is the one to blame and not AA, but long story short I was on the airplane on the ground in NY for about 5 hours. We had a domino effect of things happen that caused us to be delayed and then cancelled. First a Gate change to a different terminal after boarding was suppose to begin so we had to take a shuttle over and we're still missing 50 passengers, Engine problem that required maintenance, refuel because we were in the plane on the ground waiting for so long, deplane and replane for 10 mins because of a law, on the runway and back to the gate for all these different occasions. When they finally let us off the plane after all these hours it was because of weather (although the skies were blue and the pilot was confident it wouldn't be an issue) they didn't actually cancel the flight until 5pm, my flight was suppose to take off at 9am. They were also required by law to give us free snacks Bc we hadn't eaten all day or had fresh air--these were all chips and soda...in gluten free so I had to starve. AA customer relations said they couldn't compensate because the issue that was documented in their records for my flight cancellation was because of "weather"... my flight couldn't be rescheduled until the following afternoon, making me have to cancel work 2 days in a row and pay for multiple taxis and and extra night of boarding. I will NEVER fly AA or La Guardia again."
Pros: "Everything went smooth. We had to wait a long time for take off but the captain tried to keep us informed and the crew was informative and friendly."
Cons: "The wait was difficult."
Cons: "Flight was late. AA charged me for an exit row seat, but assigned me a non-emergency exit row window seat. Wi-if did not work."
Pros: "Offer to send the carry on for free at the gate."
Cons: "Have to pay for check in bag. Used to be free!!!"
Pros: "The plane was really nice."
Cons: "The food was not good."
Pros: "The quality of aircraft"
Cons: "The service lacked any sort of empathy. The crew on this flight especially the African American lady, I think are in the wrong profession. Didn't care at all. Seemed miserable."
Pros: "Crew was fun. Didn't get to finish movie because no wifi from den to mtj"
Pros: "The crew was helpful accommodating, the flight was smooth and it was just a very pleasant experience overall"
Pros: "Crew was excellent seat was as usual"
Cons: "Something to Fill your tome a little more"
Pros: "Nothing in particular."
Cons: "We took 2 United flights today... Both were delayed. Really annoyed by it. We took some other flights using AA and Delta, and both were on time. United failed horribly at it."
Cons: "On time departure"
Cons: "When flight is delayed (by taxing for 45min or delayed take off of 3h40) allow passengers who are trying to connect disembark first."
Pros: "Staff and entertainment"
Cons: "Comfort, seats felt tight"
Cons: "My baggage was left in Houston"
Pros: "Good. Thank You united airlines.!! Excellent 10.00"
Cons: "The bathroom gets messed ( wet paper towels on floor) by irresponsible passengers, stays yucky ."
Pros: "I like the entertainment screen"
Cons: "The mini pretzel.,,"
Pros: "The arrive time was excellent. Courtesy and smile faces of the Crew in Business Class"
Cons: "The boarding process was ugly, in disorder and it is a big lie you have with your business class ticket the priority option. The food was very poor. I had to avoid continue eating because I felt the food was not fresh."
Cons: "Food choice was awful. Ended up eating just a salad"
Cons: "It’s not their fault but the flight was delayed."
Cons: "Since the flight was an international connection I had to retrieve my luggage and then drop it for the next flight. United Airlines did not build in enough time between the flights for the time it took their baggage handlers to send up our luggage. They need a much better system with the baggage delivery. I had to run to make my flight because their baggage handlers took so much time."
Cons: "They don’t care about their passengers one bit"
Pros: "The service at the automated counter was very good"
Pros: "Paying for extra leg room"
Cons: "Customer service is terrible. I dislike 'having' to travel to Midwest. Options are terrible. Delays, delays. No leg room"
Cons: "As common as this might be, I think 4 hours delay is the worst advertising for an airline. I completely understand things can happen but, what would happen if I show up 4 hours late? will you be ok with that. We gotta be fair. I think passengers deserve a compensation for this"
Pros: "The crew was very nice, attentive and brought extra water without asking."
Cons: "I do not like the "something Asian chicken- or pasta" selection, never taste good."
Pros: "The movies were good - glad it was free and nice selection"
Cons: "US Pre-clearance in Dublin was ridiculous. I don't know what else to say about it. They were even holding us going down the escalator to the actual screening part. It was just one crazy queue to another. Will definitely make me think about ever going through Dublin again."
Cons: "Not available usb conector and the food is regular"
Cons: "My flight was overbooked could fly out until the next day"
Pros: "On time departure, no kinks, good seats."
Cons: "Gate changes"
Cons: "Booked on flight next day but much less convenient than original direct flight."
Pros: "Boarding was on time, efficient, quick. The food was better than similar airlines."
Cons: "Entertainment & TV system was poor!!"
Cons: "They charge de luggage, didnt gave anything to eat, the luggage in orlando came like 2 hours late. The flight back from Houston was cancelled with no reason, they overbooked the flight.. and worst of all the only offer us a $10 disccount in a cheap hotel.. no food nothing"
Pros: "Awesome Illy coffee and stroopwaffel cookie for my flight to Guatemala for my first medical mission trip on a snowy cold morning was a welcome snack. It was so much better than the snack mix or nut packs that you usually get."
Pros: "this was my first time flying alone and everything went smoothly"
Pros: "Nothing was positive"
Cons: "Whole experience was terrible"
Cons: "My bag didn't came with came, it was a direct flying. The air conditioned was too cold"
Pros: "I finally arrived at my destination"
Cons: "he flight was from lax to SFO, the printed ticket said it was a two hour flight whereas I know it is a one hour flight. We proceeded to board the plane on time and then pushed off the gate and sat in the runway for 45 minutes fly to sf and sit there on the runway for 30-45 minutes. Which meant that we were on the runway more than in the air. I would never pick United again for my flight between la and sf as it would be much quicker and easier with southwest, Virgin or JetBlue."
Cons: "No entertainment and no where to plug in my phone."
Cons: "One hour delay, no microphone to hear what the desk staff was actually announcing, desk staff were also completely unprofessional. Made my connecting flight by less than a minute thanks to SPRINTING through the airport because of the delay - a less able bodied person would not have made it. Overall ridiculous and dissappointing"
Pros: "No charging docks on plane as military duffle bag open with clothing hanging out on arrival ~ not sure if anything stolen but the threat is very real and it's unacceptable for military bags to be delivered in that manner"
Cons: "Delayed in Fort Myers due to maintenance. Just missed flight in Chicago. United wouldn't hold flight, spent night. No offer to compensate. Writing letter. Poor customer service as well. Unpleasant experience."
Cons: "Delayed by 6 hours"
Cons: "Missed connection in sfo. Had to stay overnight in sfo."
Pros: "On time...."
Cons: "Bigger plane than usual.."
Cons: "Flight was delayed two hours, lack of communication regarding delays even after airplane arrived, seats were uncomfortable and lacked room."
Pros: "Was on time"
Cons: "Felt like herded cattle on flight - very cramped and uncomfortable"
Cons: "I never made it on the flight due to weather conditions they couldn't even hold the flight, and then when I have to get my own accommodations had to pay for my own hotel that is not cool"
Cons: "The worst travel experience ever."
Pros: "Crew was pleasant."
Cons: "Space is tight and a drink and 1 oz. of pretzels can hardly be called food."
Pros: "Kindness of crew"
Cons: "Flights were delayed, no entertainment... Only pay-per view... No free food..."
Cons: "The crew knew multiple people on the Hayden to Denver flights had very limited wait time to get from plane to terminal, but took forever in delivering our luggage for plane side pick up. When I asked the lady who came by to let us know of our gates, she pretty much told me, 'good luck'. I picked up my bag with 10 mins to spare to run from gate 86? to 24. I think more should have been done to accommodate. To be fair, the other lady who came by to let us know of our gates, offered to call my terminal and let them know I was on the way"
Pros: "One of the crew members was friendly."
Cons: "Literally everything else. Customer service was worse than Comcast's. Luggage was lost and has yet to be found even though I was promised multiple times that it would be taken care of. Will never fly United again."