R16 663 Find Cheap Flights from Cape Town to Guatemala

It was great overall. A few slight improvements could be made on the onboarding process at the Gates with announcements and clarity of communications (both at the gate and in flight). The movies in the entertainment options could be improved for bollywood, hollywood.

Great flight, last one out the air-conditioning was far to hot and the return it was to cold and then issued blankets. On the outward bowned the headset connector didn't work properly. You had intermittent sound from the audio socket.

Wish the food and overall service was better. They treat Business class passengers same as economy

the service on Business class should be improved to be at par with industry leaders like Cathay Pacific and Singapore AIrlines. A lot of room for improvement.

My enetertainmnet screen was broken. Lost my bags. Almost missed my flight do to connection issues with (despite a request) ZERO help from crew. Food was edible. Potatoes pretty good even

I like everything about British Airways. Excellence. Perfect. Exquisite service.

Overall, the food and entertainment were great. The staff were amazing, polite and professional. They did not have WiFi on board on this leg but that was okay. There was a delay in boarding from London and landing at Mumbai airport but the pilot communicate DC the reason for the delayed landing. They even sent us an apology afterwards for the delayed landing.

Have travelled business class with other airlines who profess to be the best in the world. They can however not beat the service and comfort that BA provide.

Logan gate staff was unhelpful. Arrived early, come to find out the airbus scheduled was reassigned and I did not have a seat. The desk agent spoke to his supervisor who instructed him to give me a boarding pass to get up to gate area, he was polite. At the gate the fellow was sitting to the side with two other BA staff . I asked him if he could help me, his answer was” we are on a break, we are closed” then turned his back. I am almost 70, drove 4 1/2 hours to Boston and had been looking forward to this trip for 5 months. I have worked in service many times in my life and this is not how it is done. I eventually (1/2 hr) before boarding was able to get a seat. The rest of the flight experience was unremarkable.

I don't know about the others but the flight attendant that took care of us had the absolute wrong approach "how do we dare asking for water or anything else for that matter"