Pros: "Crew was amazing and very helpful"
Cons: "The wheel chairs was a bit scarce so we had to walk far distances at Dubai airport"
Pros: "Excellent crew, who make each person important."
Cons: "Being in economy nothing the crew could do would make it better, however as I have said before Emirates miles rewards should be continue not be lost after a certain time."
Cons: "The crew was good, but the attentiveness of the crew on the second leg was amazing"
Pros: "The crew is good."
Cons: "The check-in is a disaster. A F-class passenger is treated as a Y passenger. Luggage limited to 2 pieces, even as GOLD FF, was made to pay US$200 dollars on a ticket of already 3,500 dollars and the price is the same for F-C-Y! The treatment was really commerce, as if the check in gets a commission"
Pros: "Crew was very calm, courtesy, and cheerful."
Cons: "It was my first flight ever. So it was perfect thank you Emirates"
Pros: "Since not enough room in "What could have been better". For as long as my second flight was, from Dubai to Boston, the seats in coach were criminal!!! Way to narrow, especially if sitting next to a large person. Not nearly enough distance to seat in front of you, can't even bend over to reach some-"
Cons: "thing on the floor. The seats do NOT recline enough to be able to relax & get shuteye. It would have been really nice to have a footrest of some type, even busses have those! I am a small person, 5'1'' and 110 lb. Consider not having such a huge gap between 1st class and economy. Way over crowded."
Cons: "Check the head phone sets have both speakers working. I had to ask for a different set which was fine"
Pros: "Of the enormous amount of entertainment available, even I found something to keep me occupied."
Cons: "Perhaps boarding."
Pros: "Boarding and Crew are excellent. That's why i prefer to fly with Emirates. Toilets are clean"
Cons: "On this flight, the Gluten Free snack wasn't good. Only one meal was served. For a 10 hour flight, there should be two meals. A snack was served towards the end of the flight. The GF snack was not good! it was two rice cakes with chicken inside. I felt as if they ran out of GF bread!"
Pros: "Exceptional flight super comfortable"
Cons: "That i didn't receive my bucket list dream of an upgraded flight but that literally was thing that could have improved a really great flight..."
Cons: "Lap dances. Strippers. Cabin crew in miniskirts snd high heels."
Pros: "The food was nice and the crew were friendly."
Cons: "My screen didn't work properly and only after asking about it 4+ times were we moved to other seats. Unfortunately the new seats were double middle seats for my husband and I who left window and aisle seats respectively. Please fix your entertainment, Emirates."
Cons: "Very poorly organized boarding"
Cons: "Nothing. The video quality and sound were not great"
Pros: "Comfortable seats, enough space for legs, helpful crew, We were offered a voucher to stay in a hotel close to the airport to get a few hours of sleep or relaxation. The voucher included lunch and dinner with good food.."
Cons: "I didn't like the long delay to stay in the airport on hard chairs before leaving Cape Town. The delay affected all the other connections with long periods of stay in the airports. The whole flight was rough, being shaken all the time."
Pros: "Flight delayed 7:16 hours"
Pros: "Not much"
Cons: "Flight attendants not friendly, some downright rude and looked like they hated their jobs (bumped into seats, rushed service, visibly irritated when people would ask for assistance), my video wasn’t working properly and was told “it’s an old plane, there is nothing we can do, it will be retired soon, we can get you some you some magazines”, food was terrible."
Cons: "crew doesn’t seem to talk to each other. advised multiple times that my touch screen didn’t work and that i didn’t want the jain meal. your check-in interface does not allow changing food preferences. this should change"
Cons: "The flight on the B777 was most uncomfortable, even in Business Class. Will avoid any flight in this aircraft/airline in future"
Cons: "The seating room in the 747 with 10 seats per row is limiting and uncomfortable. The passenger beside me was pushing well into my space, and the rambunctious flight attendants kept marching right into me and banging my seat with the cart, once also spilling water all over me. (Though she was very nice about it, and I wasn’t upset with her personally.)"
Pros: "Extremely courteous personnel at airprot IMECABLE service on board Plane brand new"
Cons: "That I had top travel to FLL ibnstead of Miami"
Pros: "The Crew on Emirates are just the best in the industry"
Cons: "paid extra for legroom but the legroom seats have a big disadvantage of no place to put things you need on a long flight."
Pros: "Entertainment; Food is ok"
Cons: "Despite premium price, seat selection not available unless you pay extra; Family of 4 dispersed and given only middle seats except one aisle seat;"
Cons: "The entertainment was giving some issues and the staff tried to resolve it. Eventually it came right by it self..."
Pros: "entertainment is great."
Cons: "completely full flight."
Pros: "Flight wasn't cancelled."
Cons: "Lengthy check in of baggage, followed by delayed boarding."
Pros: "It was fine. Crew was pleasant, though obviously stretched thin. Food was decent. We ran a little late boarding, but they managed to take off almost on time."
Cons: "The 777 was crowded and had very little leg room. Our seats were worse than most, as they were over the wing which limited visibility and restricted the already limited leg room of that passenger even more."
Pros: "We got upgraded which was a lovely surprise!"
Cons: "Nothing with the actual flight."
Pros: "The cabin crew always smiled and were friendly. At no time did it appear that they were just pretending to be enjoying their job. They worked with great effectiveness."
Cons: "The sandwich served with mayonnaise and chicken was at room temperature. It didn't set well with my stomach. The plane landed and then parked so far away from the terminal. It took a half hour to exit the plane, board the non-air conditioned bus, and arrive at the terminal. The shuttle bus was extremely uncomfortable!"
Pros: "Very comfortable and good service aboard plane."
Cons: "Very long ride on bus from plane to terminal in DubaI. Very unusual and uncomfortable."
Cons: "debarking process was one of the longest in my life"
Pros: "Start scurty things with people who has short time to the next flight"
Pros: "The flight attendants were very cheerful. There was a good variety of movies and other entertainment."
Cons: "The issue is the electronics ban which is not the fault of Emirates. An extra bottle of wine was requested after dinner which never arrived. During boarding, it was difficult to know which group was boarding when."
Cons: "IAD-->DXB--?AMM; Airlines took my stroller from me before boarding the first flight to Dubai(at gate), and they gave it to me in Amman. WHen landed in DXB, There was a long walk form the plane to the gate where you can find a stroller in the airport( which is only a single stroller) and having 3 kids which does not help. Why not give strollers at gate just like all other airlines! I was prepared and had the double stroller with me! Never again on Emirates with kids!"
Pros: "Friendly, accommodating, and professional service!"
Pros: "The reception at Dubai and delivery to the hotel. Friendly crew. Toilet regularly cleaned"
Cons: "Short on instruction on using the entertainment module. Having to repeatedly ask for water because it only came in small half glasses each time"
Pros: "As comfortable as can be expected in economy class... more comfortable than other carriers to be sure. Service from the flight crewy was excellent. The food actually quite good."
Cons: "Boarding process is the one area that could be improved."
Pros: "Good sleep is most important & emirates is very good in this regard. Food is only fair especially the hot food served at dinner. Wines served are generally of a good to a high standard. Some crew members are better than others. Some are really excellent including any of the Irish members of the team - they always standout with their warmth, friendship & ability to read people & situations."
Cons: "Crew was unprofessional Bags got lost and took forever for any bags to go through on carrousel They boarded nearly an hour before take off and process was very disorganized Hardly any water served"
Pros: "I flew business class and they do an exceptional job of making you comfortable. Great seats that allow you to completely lie down and an attentive staff."
Cons: "The entertainment was surprisingly uninteresting during this trip. Previously it's been better. The food options were also not as good, but the food was a notch above most other airlines so can't complain too much."
Pros: "Whole experience was poor"
Cons: "Passenger seated next to me was bigger than the seat could take the whole flight it was u uncomfortable for me to even move an inch He was a smoker and smelt really bad I was told the seat next to me would be empty There was no space for my bag as others brought more than 1 piece of luggage with them on board The toilets weren't checked it was wet and dirty throughout Usually I fly 2/4 times in 60 days with emirates but this was the worse experience I had things on my tray before landing the hostess rudely asked me to put it in the pocket ahead of me as she didn't want to take it from me which is what I had originally requested for On the outbound flight I think your net package by mistake charged me Twice ! I strongly suggest if someone is bigger than a certain size then they should book 2 seats as 17 hours it wasn't easy for me to ask him to sit in a correct manner or have the handle half up so he uses my seat too Overall u satisfied and painful experience Net was slower on outbound too"
Pros: "I would like to say this is the most horrific experience I have ever had traveling and using Kayak. I was late by 10 mins getting to the ticket counter and Emirates gave my seat away. I then proceeded to attempt to rebook and the Emirates agent advised they are sold out for the next 3 days and have no flight alternatives to offer. I contact flight network and the person I spoke proceeds to tell me the same thing and there is nothing they can do for me. Basically that I would need to purchase a whole new ticket on another airline as Emirates doesn't have availability. Which I did. Now I'm looking online and Flight Network has my exact flight on Emirates available at same price I paid for my ticket. But now my new ticket purchased to get home is non-refundable. I'm out over 1000 dollars because of bad info. This has been a horrific experience and after being loyal to Kayak for years.... I will never use the site again."
Pros: "Seats are way better than other airlines and the entertainment systems is way better. Finally, someone decided it would be a good idea to provide power outlets in a plane. Why was that so hard?"
Pros: "Communication on phone prior to flight regarding baggage allowance & other matters was handled promptly & efficiently by friendly & knowledgeable phone agents. Ground crews in airports & at gates most friendly & efficient"
Pros: "By far the best airline, from service to quality, all around awesome."
Pros: "i liked the neatness and welcome"
Cons: "i did not like the food"
Pros: "Kids meals, activity packs, kids headphones, travel backpacks/blankets, all made a great travel experience for the kids (2 and 4 years old). Entertainment system was top notch!"
Pros: "sitting and staff"
Cons: "food option"
Crew was rude, flight got delayed almost 5 hrs, no communication to passenger.
Acceptable for such short flight.
Space was very poor and earphones awful. Mixed on staff, some good, some bad!
Pros: "Booking, price"
Cons: "A little easier site navigation- understanding"
Cons: "The entertainment did not work good the entire flight"
Cons: "Lost one of my luggages"
Cons: "Beef main course overcooked and dry."
Pros: "Uncomfortable seats"
Pros: "Planes were comfortable and well maintained."
Pros: "Amazing crew. Took care of people in every possible way and were concerned about their comfort. The food and drinks were above and beyond. Other airline CEO’s should fly Lufthansa and find out what they need to do to impress their customers. side pockets beneath the windows are great to have."
Cons: "The only thing I can say is the seating on a long flight needs a little more room. When the person in front lets their seat back it gets to be a little cramped."
Pros: "The crew was excellent and the seats are v comfortable"
Cons: "I cant really think of anything"
Cons: "Touch screens were not working well. Required multiple hard taps which disturbed the passenger in front."
Cons: "Business class had economy seats which is not what you expect especially for an overnight flight"
Pros: "This was our return flight back to the US much better then going to Europe!"
Cons: "The only thing i wish all airlines would consider is to give us regular folks more room(space) not just the rich people in business or first class! On a 10+hr flight it is well needed!"
Cons: "Not sure about booking with flyus. Com- next time I will prefer not to use Kayak if flight is booked through flyus.com"
Pros: "Everything went well. No delays, lines or uncertainty. Great job!"
Pros: "Crew looked after me after a family took up a whole row including my designated seat. I need up with the back row to myself so could put my feet up & chill after a less than pleasant 5+ hours wait at Munich!"
Cons: "I did not like the delays over one hour delayed"
Pros: "Efficiently loaded, competent crew."
Pros: "The crew was attentive and helpful. Entertainment choices were plentiful."
Cons: "There are coffins with more legroom. Boarding took an eternity."
Cons: "Flight was delayed."
Cons: "Too few water servings. Made me sick."
Pros: "Fast boarding."
Cons: "The usual flight discomfort, but the seat in front of me was broke. The person in it struggled to stay out of my lap, which I appreciated. The connecting flight had a non-functional screen and the reading light broke and flew across the cabin."
Pros: "Didn’t like absolutely nothing"
Cons: "We had to walk from gate z all the way to gate B carrying all the bags which was painful, the plane was very tight and old that I had to put all my carry on bags in the floor. I personally had to help the crew members to pick up the food trays because they were very limited and no entertainment at all which was really boring."
Pros: "All good - flight, service all great!!!"
Pros: "The crew was friendly and the flight was comfortable. And the food was very good."
Pros: "Services, Food, Crew"
Cons: "IFE doesn't had much options."
Pros: "Service was great"
Pros: "The crew were friendly, respknisbe and professional, while the food was tasty. We were on time and kept well informed along the way. The movie selection was good and the touch screens were some of the best in terms of image quality and responsiveness I've seen aboard a plane."
Cons: "Space and comfort. Lufthansa is joining too many airlines in figuring out the exact minimal space a human needs to be able to be seems hurtling through the air. This leads to cramped, tight spaces with little to no freedom to shift your body. Because of this limited space, seats can only recline so far and leave one uncomfortable, though that angle is enough to create even less space for the person behind you or for you, when faced with a reclining front neighbor. So, minimal benefit of minimal recline and maximum discomfort caused for that minimal gain."
Cons: "Air didn't work, stewardess were rude"
Pros: "The check-in and boarding was fast, easy, great. The crew was very nice and good. The overall service was excellent."
Cons: "the food was on medium level compared to other airlines."
Pros: "The overall feeling of this flight was 'relaxed'...after getting over the fact, that this was a huge (two story) airplane. Short flight from Denver to Frankfurt...only 8 hours:)"
Cons: "I would have loved to be offered eye shades and ear plus, since most passengers watched movies and i wanted to sleep:)."
Pros: "The attention to detail was fantastic. The flight attendants took such good care of everyone without preference or prejudice"
Pros: "All the staff was very friendly and helpful."
Cons: "Terrible leg room."
Pros: "Flights were cancelled that day due to a storm, but Lufthansa were able to fly an empty aircraft from Rome to fly us from London to Frankfurt. Despite the circumstances, Lufthansa were able to still offer catering. Thank you for your cimmitment."
Cons: "Lufthansa in general could invest a little more in the food they serve. Lufthansa's domestic and inter European flights are never a culinary highlight. :-("
Pros: "On time arrival and departure along with crew attitude and general high service level."
Pros: "Once we connected, with the help of our escort, the flight was wonderful. I had an aisle seat due to the coach section and the very small leg room, but service, professionalism, comfort (aisle seat!) was perfect."
Cons: "More leg room in coach. If you are tall at all, it is really uncomfortable. I am 5'8' and, on the out trip to Germany from Charlotte, I almost lost it with the lack of leg room and claustrophobia......."
Cons: "The plane was extremely small and uncomfortable. There were only two lavoratories for 60+ people, the other two being reserved only for the 10+ people in first class. As a result, throughout the whole flight there was a long waiting line in the plane's aisle, causing the crew to complain angrily in German, thinking we wouldn't understand what they're saying, because they couldn't go through easily."
Cons: "Food was not good. Seat leg room very uncomfortable"
Pros: "As a Germany company all was in place on time and well done."
Cons: "All was good"
Cons: "Flight may have been overbooked. Very confusing boarding/seating arrangements."
Pros: "the service,order, attention, human quality, punctuality. all in general."
Pros: "On time and highly efficient as you would expect from the Germans. Airplane was clean and nice. Airport and boarding was very good too."
Cons: "Food left much to be desired but not horrible. They said they were short on crew staff (weird - first time I've heard of it) so service was a little slower than usual but not bad. Seats continue to get smaller and thinner which means less comfort for such a long haul flight. The seating arrangement is probably worst at this airline. I booked our seats and paid extra ahead of time, come to find out they changed the seat configuration and our seats sucked so we paid extra for nothing. Lufthansa really needs to fix the seat selection situation."
Pros: "excellent meals, good service, excellent entertainment"
Pros: "Service; timeliness."
Cons: "I requested Kosher meal and first time did not get it. I was shocked when I was told that Lufthansa does not serve it on this flight. I am planning to write about it Lufthansa CEO. The airplane was old, one restroom did not function and it was closed. So, the economy class was served by only one restroom for the entire flight which led to long waiting line and discomfort for many passengers."
Wi-Fi didn’t work. Boarding was totally confusing. Guy next to me took more then his area. Constantly touching me pushing on me. Had a bag blocking getting out. Almost fell. Crew didn’t help
Nice steady flight, on time, enjoyed the complementary snack and drink. Good work KLM
Pros: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Cons: "No suggestions."
Pros: "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
Cons: "Wifi on klm"
Pros: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Pros: "Fast boarding"
Cons: "Slow in refuelling, got us delayed for 40-"
Pros: "Excellent crew, good food & movie selection."
Pros: "The aircraft"
Cons: "No overbooking next time!"
Pros: "The crew was amazing, flight on schedule and good entertainment."
Cons: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Pros: "The crew and the timing were ok"
Cons: "The seats were uncomfortable"
Pros: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Cons: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
Pros: "The space at my feet with the chair in front was a bit akward."
Cons: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Pros: "The crew are amazing! Attentive and friendly."
Cons: "The seats could have been bigger."
Pros: "Overall KLM experience is good"
Cons: "Food quality was mediocre for a business class flight."
Pros: "the crew was nice"
Cons: "Seat confort on long flights, leg rooms,"
Pros: "Best airline in the business quick efficient and outstanding service What else can you say"
Pros: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Cons: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Pros: "Good comfortable seat with extra leg room. Pleasant crew."
Pros: "Flight duration"
Cons: "Very stingy with the drinks Cramped seats"
Pros: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
Pros: "Shirt flight but well catered, boarding was efficient and quick."
Cons: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Pros: "Good selection of movies."
Cons: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Pros: "Snooth and efficiënt with a KLM service"
Cons: "No entertainment"
Cons: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."
Pros: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Cons: "there was no lounge close to our departure gate"
Pros: "Nice flight, nice crew, and a nice experience."
Cons: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."
Pros: "Excellent very good"
Cons: "Everting so good ex"
Pros: "Booked extra room seat which gave me good room for seating"
Cons: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
Pros: "Good flights. Good prices."
Cons: "At some point the luggage was lost. here."
Pros: "The supplied pack of toothpaste/toothbrush"
Cons: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."
Pros: "staff was fine"
Cons: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
Pros: "Loved the service...everything was excellent"
Cons: "The bus class seat was a bit narrow at the feet"
Pros: "The crew were pleasant"
Cons: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."
Cons: "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."
Pros: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
Cons: "The seats in economy were a little too small for a 12 hour flight"
Pros: "quick boarding, responsive Airline stewardess, very polite."
Cons: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."
Pros: "The cabin crew were fantastic and funny"
Cons: "Tiny seats"
Pros: "Flight attendants were friendly, but they only had limited resources to work with."
Cons: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."
Cons: "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."
Pros: "The service, entertainment, food, the crew, the aircraft were excellent."
Cons: "They put us in a Transavia plane."
Pros: "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
Cons: "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"
Cons: "Flight delayed ... Myself and three other colleagues didn't have our luggage show up from KLM flight from Amsterdam to Brussels...even though all of our luggage was labeled "priority". Once in customer service line, we looked and saw that many of the other passengers on our flight also never received their luggage. We estimated that 20-25% of the people on that flight did not receive their luggage as they were in line with us for the same problem. Hard to understand how so many pieces of luggage could have been overlooked and not loaded on our flight. Obviously there is a huge gap in their quality system to ensure mistakes like this are prevented."
Pros: "Excellent service and comfortable flight"
Cons: "Flight delay roughly an hour"
Very stressful transfer to our Copa flight as the flight change from United hadn't been updated and we were unable to check in until that was resolved after being told by both airlines that it was the others issue.
Cons: "Wifi would be nice on the smaller flights"
Cons: "When flight is delayed (by taxing for 45min or delayed take off of 3h40) allow passengers who are trying to connect disembark first."
Pros: "Nothing very bad experience, the staff very nasty !!"
Cons: "My flight had a big the delay, and they didn't really help us with flight connection they we us hartzell time . Also one is my suitcase did come on time . The seat were very bad for economic class . I WON'T EVER FLIGHT FROM UNITED AIRLINES!!! I ALWAYS TRAVEL THIS MY FRIST TIME USING THIS AIRLINE I WON'T DO IT AGAIN!!!"
Pros: "It was a stressful experience, arriving late for ur connection flight and find out u cant get to ur destination. I would say that they did compliment us with a very nice hotel so i apologize for the bad review i understand u cant do anything about the weather but was amazed with the hotel"
Cons: "arm rest to control inflight entertainment did not work"
Pros: "United staff were ready in Panamá to handle the missed connections, with onward booking already handled and hotel vouchers ready for distribution upon deplaning."
Cons: "Late boarding and long wait on runway to be able to take off, thus ensuring connection in Panamá would be missed. Given that one runway was closed due to wind, this is something outside the control of United. Nevertheless, allowing a connecting flight with only 30 minutes between flights would seem to be overly risky, thus any delay upon departure will ensure a missed connection."
Pros: "Not much"
Cons: "Amazes me how the airlines can shrink legroom. I'm 6'5" & had an economy middle row middle seat. Needsless to say, I was stuck actually & figuratively since it was a full flight."
Cons: "No food.long flight if you come from a connecring flight. They serve pretzels which exclude people who don't est wheat. Serve an option of mixed nuts.breakfast was the ssme a cookie serve a rice cake ootion. I ordered celiac snd got the cookie on the Panama City to Asuncion flight"
Cons: "I was in business class and was terrible The airplane too old , so expensive for that? Can’t believe it..."
Cons: "My confirmation number did not work; originally my flight appeared to be through copa but then it was clear that it was part of the way on United and part of the way on copa; Was unable to check in for flight before getting to the airport; first flight was very delayed and connecting flight was not acknowledged in the delay - in other words, I was going to miss the connecting flight but was unable to get any information about re-booking; waited in the airport for 6 hours then boarded the plane and sat on the plane for 3 hours, then was told flight was delayed until the following day; eventually did take off 22 hours late; when I arrived in Quito finally my bag did not make it; they did not deliver my bag to my hotel as they said they would in the airport, instead I had to go an agency and pick it up. I missed a day and a half of seeing a dear friend I was coming here to visit and nothing can make up for that. Overall, terrible experience."
Pros: "Fast and easy"
Cons: "Crew was grumpy, repeated same commercials"
Cons: "Plane was late and missed connection."
Cons: "Terrible experience. Will avoid united at all costs. We arrived with enough time and called ahead. They said to run and the plane would still be there however at the kiosk, the personell was very unhelpful. They made us miss our flight, fly out the next day and didn't now help change our return flight to the next day. I called united, the booking agency and the other airline without getting any changes."
Cons: "A five hour flight and you only get a mini pack of mini pretzels and a soda. The boarding was made an hour late, the United employees didn’t seem to care that a line formed ine hour before. Two people near me were blasting their smartphones listening to music and/or playing games with their smartphones but without earphones and not one person from the crew told them to shut it up."
Pros: "The crew was super attentive and cordial."
Cons: "United Airlines has really deteriorated. Paid entertainment for an international flight is really nickle-and-diming it, especially since it was direct tv which is only available over the continental US!"
Pros: "Friendly staff, great food.Overall good flight"
Cons: "Limited Space for Carry on luggage had to exit plane in order to check the bag in to cargo area. Confused as to why the crew chosen had no Spanish speaking attendants. We were going to panama there will more then 1 traveler that may not know how to speak English."
Cons: "I left New Jersey during snow storm. Flights had been cancelled on the previous days but our flight was not. It did not leave on time, had to switch planes before we actually took off. My luggage was lost. I did not make my connecting flight. Had sty over in Panama. Got to my destination a day late without my carry on ( checked at the gate...lost). Still have not located my other 2 bags. Very stressful expirence. Will not fly united again. Staff at my lay over was poorly trained at handling the situation and my luggage issue is taking a very long time to correct."
Cons: "Flight was canceled"
Pros: "On time"
Cons: "Worst airline I’ve taken in a while .. you can tel they want is $$. From charging to change seats. To have VERY LITTLE leg room (and I’m 5’2”). Charging for entertainment and the seats are uncomfortable. Crew seemed embarrassed. The crew was fine and did their job."
Cons: "bad web site lost luggage stolen items from luggage no option to wrap my luggage in plastic unfriendly staff late flight and take off"
Cons: "A 5+hr flight and a bag of pretzels for a snack? Cheap! Unfriendly staff at Panama airport"
Pros: "Boarding seemed smother than usual. I had an issue with a large back pack that wouldn't fit in the overhead due to a smaller plane travelling to Houston from Des Moines, Flight attendant was extremely helpful as it was expensive camera equipment and was able to stow it so that i didn't have to check it at the door. Most appreciated their sensitivity."
Pros: "Gates for connecting were close and even with delay, I made it on time."
Cons: "Flight delay, that made the short connection even shorter"
Cons: "Not enough time to get to my connecting flight. Landed at 9:40 in terminal C then had to run to terminal E for my 10:20 flight. Even if I ran as if I were in a marathon I had no chance in making my flight. Please don't advertise such a tight trip for purchase. Spent 5 hours at the airport waiting for the next flight. Lovely..."
Pros: "Directv on board"
Cons: "No food. Delayed. Bad crew"
Cons: "The flight was canceled, terrible attention"
Pros: "See comments from the first flight"
Cons: "See comments from the first flight"
Pros: "First rate service"
Pros: "Good attention"
Cons: "Food not Not any enterteinmet unless you pay"
Pros: "The timing"
Cons: "No food, no great entertainment,very tight space"
Pros: "The crew was Amazing!"
Cons: "It was hard to be on an international flight without any power options to charge or entertainment. It seems that a long flight out of the country should provide at least 1 amenity."
Cons: "I did not like that there was no food. Long flights are supposed to give some, at least a small sandwich."
Cons: "El peor servicio que he recibido"
Pros: "I had an entire row to myself."
Pros: "Much better flight from HOU-PTY. Crew was more friendly. Option to qatch free movies on my personal device is great."
Cons: "4 hour flight and only a small pouch of savory snacks and some mints! Leg room is very limited."
Cons: "Because the flight to Houston sat on the tarmac for so long, no one was able to get food in the airport before boarding this flight. I was at the back of the plane and there was NO fresh food available once the flight attendants reached the last 6-10 rows. Unacceptable that there is not enough food options for all passengers. By the time I landed in Panama, I had not eaten for 13 hours."
Cons: "I am furious with Kayak. I bought online 1105 am flight and it switched me without permission. When I arrived at airport and realized what happened I had no choice but to pay 150 USD to return it to my original purchase. Kayak owes me 150 USD. Thank You"
Pros: "It was indeed good experience."
Pros: "Airline personel were all very pleasant and eager to help, just not very effective"
Cons: "paid entertainment"
Pros: "friendly flight crew. good informations nice plain"
Cons: "on a 5,5 hour flight only drinks and no food, NOT OKEY - entertanment only with pay??? this is a step backwords...."
Pros: "I liked the staff and comfort the most"
Cons: "I mean is not anybodys fault but its lame that now everything has to be paid, from entertainment to food and all of that!"
Cons: "Was good"
Pros: "The food the free alcoholic drinks it was a short flight from Panama city to Quito but they gave you all the free drinks you wanted and a nice meal in like an hr flight, stewardesses were great as well top customer service, live copa, no entertainment but that's OK on a short flight"
Cons: "nothing, likes everything quick flight drinks pretty stewardesses, all my airline dreams fulfilled"
Pros: "Wonderful cabin crew"
Cons: "No entertainment unless you downloaded an app in advance, and then, for people who had, only over USA, and after you pay for united wifi. That's poor"
Cons: "It was over 7 hours late. The second plane was old and in poor condition. The crew attitude des were awful."