Daily cleaning, installation of cabin HEPA filters on flights from Johannesburg to Guatemala
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Scores according to KAYAK customer reviews
Cons: "Bigger seats the new ones are way to narrow"
Pros: "Almost everything, especially the crew."
Cons: "Don’t feel like anything should be better to be honest"
Cons: "Everything was OK"
Pros: "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
Cons: "Not being to help on the ground in Copenhagen with delta issues"
Cons: "Crew members in Amsterdam were very rude and disrespectful"
Cons: "The plane is so old..,"
Pros: "Crew was nice and pleasant"
Cons: "Flight very late"
Pros: "Just as I expected. And I made my last connection easily."
Pros: "Food and service"
Cons: "Working wifi would be good. Better A/C. More comfortable seats"
Pros: "Seat was comfy and spacious for economy class"
Cons: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Cons: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
Pros: "Nice attention and good food. Plane and seats are confortable"
Pros: "Crew was ok."
Cons: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Pros: "My seat"
Cons: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Pros: "Overall KLM experience is good"
Cons: "Food quality was mediocre for a business class flight."
Pros: "Amazing crew"
Cons: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
Pros: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
Cons: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
Cons: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
Pros: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Cons: "Not happy to pay extra money for my case"
Pros: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Cons: "Except for the man next to me - great!"
Cons: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Pros: "Great service"
Pros: "Restrooms clean, decent food and drink, nice cabin crew."
Cons: "No complaints"
Pros: "Comfortable and well laid out seat area"
Cons: "Food was a little substandard for business class"
Pros: "Friendly crew."
Cons: "So many people on a 747!!"
Pros: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Cons: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
Pros: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Cons: "Can't think of anything."
Pros: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Pros: "Lovely staff, good food, great movies."
Cons: "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"
Pros: "Very friendly service!"
Cons: "Boarding was a free for all. The travelers did not pay attention to the priorities."
Pros: "In flight food was enjoyable"
Pros: "Good multi media access and content"
Pros: "Comfort economy well worth the extra."
Cons: "OLD plane without comfort or entertainment"
Cons: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
Cons: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."
Pros: "Crew service"
Cons: "Flight delayed."
Pros: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Cons: "lack of meal options"
Pros: "The cabin crew were fantastic and funny"
Cons: "Tiny seats"
Pros: "Short layover connecting from US flight and luggage transferred ok to destination. Food option not great but at least they didn't charge for it unlike some other airlines. No entertainment but to be expected on such a short flight."
Pros: "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
Cons: "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"
Pros: "Flight unpleasant. Ground staff in Marseiile great but gate crew didn't control carry on baggage and many of us could not use overhead bins because of passengers who stowed more than one and often oversized suitcases above, so we and many others had to place carry on suitcases under seat. Attendant on plane totally unhelpful and could have rearranged a few bags to make room but preferred to stay in back of plane and talk. To be fair, rest of flight was pleasant although late due in part to boarding issues."
Cons: "Carry on baggage issues and storage on plane. One aloof and unhelpful member of flight crew."
Pros: "We love the flight all the way"
Cons: "Airlines had no record of our pets flying with. Missed our flight even though we were there over 3 hours prior. Ruined the last day of vacation. Now we are waiting for the promised help in Amsterdam. No one is here. No one knows anything. Feel like crying"
Pros: "Crew was excellent seat was as usual"
Cons: "Something to Fill your tome a little more"
Pros: "Nothing in particular."
Cons: "We took 2 United flights today... Both were delayed. Really annoyed by it. We took some other flights using AA and Delta, and both were on time. United failed horribly at it."
Cons: "Better snacks & more legroom"
Pros: "Everything was good."
Cons: "I just wanted to seat with my husband but it was not possible."
Cons: "Seats are uncomfortable and absolutely no shoulder room when squashed in the middle seat"
Cons: "My baggage was left in Houston"
Pros: "Good. Thank You united airlines.!! Excellent 10.00"
Cons: "Flight was delayed two hours."
Cons: "The bathroom gets messed ( wet paper towels on floor) by irresponsible passengers, stays yucky ."
Pros: "The United flight had a great entertainment package (movies, tv shows, etc). The flight attendant who sat in front of us was awesome,and fun to talk to. She gave us some great tips about things to do while in Athens. The food was good (for airline food)."
Cons: "The flight from Newark to Athens was interesting. The flight changed gates at the last minute. The plane was towed to the new gate, then we found out that it was going to be delayed an additional hour due to required maintenance checks. Actually, I don't mind the additional maintenance checks, I want to arrive alive! We arrived in Athens 90 minutes after our expected time. We got seats in the exit row, however, we couldn't really enjoy the extra legroom for 2 reasons: 1) The exit hatch was right in front of my girlfriend who was sitting near the window. She couldn't extend her feet without kicking the door (I big no-no at 35,000 feet). 2) Our row was right in front of the bathrooms, so I had constant traffic bumping me in left shoulder and lines of people literally standing in front of me for the majority of the flight while waiting for their turn to use the bathroom. They are stepping on my feet constantly or passing gas in my face (I wish I was kidding)."
Pros: "Fast to board but had to wait for over an hour for a connecting flight to get on the plane."
Cons: "Very uncomfortable seats, no in seat entertainment"
Pros: "The arrive time was excellent. Courtesy and smile faces of the Crew in Business Class"
Cons: "The boarding process was ugly, in disorder and it is a big lie you have with your business class ticket the priority option. The food was very poor. I had to avoid continue eating because I felt the food was not fresh."
Cons: "Food choice was awful. Ended up eating just a salad"
Cons: "It’s not their fault but the flight was delayed."
Cons: "Paying for entertainment"
Cons: "They don’t care about their passengers one bit"
Cons: "Had to download the United app to watch in flight movies. Then it didn't even work. The only thing that would play were the trailers."
Pros: "The service at the automated counter was very good"
Pros: "Everything good"
Cons: "Delayed flight. Last time when i'm flying with United!"
Cons: "Omg, food was awful. You guys should try to eat it. I think you can't eat it. I have never eaten like this food for my life. Awful!"
Cons: "As common as this might be, I think 4 hours delay is the worst advertising for an airline. I completely understand things can happen but, what would happen if I show up 4 hours late? will you be ok with that. We gotta be fair. I think passengers deserve a compensation for this"
Cons: "The boarding process was unnecessarily complicated by United Airlines. I was made to wait right until take off time without any information while they "confirmed my visa" on which I entered the US multiple times in the past."
Pros: "tsa pre"
Cons: "My flight was overbooked could fly out until the next day"
Cons: "Booked on flight next day but much less convenient than original direct flight."
Cons: "The temperature on the plane was awful! It was absolutely too warm and uncomfortable. On a full flight. Arrived early again, had to sit on the plane to wait for the ground crew and then had to wait over an hour for checked luggage. Again ridiculous."
Pros: "I liked nothing about this airline"
Cons: "I was not able to board the fist flight because i got there one hour before the flight left. I drove 2 hours to catch my second plane and because i did that my entire ticket was cancel forcing me to pay $341.00 to purchase another ticket"
Cons: "They charge de luggage, didnt gave anything to eat, the luggage in orlando came like 2 hours late. The flight back from Houston was cancelled with no reason, they overbooked the flight.. and worst of all the only offer us a $10 disccount in a cheap hotel.. no food nothing"
Pros: "Flight staff was fantastic!"
Pros: "Awesome Illy coffee and stroopwaffel cookie for my flight to Guatemala for my first medical mission trip on a snowy cold morning was a welcome snack. It was so much better than the snack mix or nut packs that you usually get."
Pros: "Punctual departure, arrival ahead of schedule"
Cons: "The man in front of me thought it was obvious that he should enjoy 130% space, leaving me with 70%. I couldn't even read my magazine. I've paid full price for my seat. Slow service. Half an hour wait for baggage claim."
Cons: "My bag didn't came with came, it was a direct flying. The air conditioned was too cold"
Cons: "I wasn't assigned a seat even when I checked in (flight was overbooked)so I felt a lot of stress that I wouldn't get a seat on the flight I had booked a few weeks prior. I called United and they could not guarantee that I would definitely have a seat."
Pros: "service on time"
Cons: "snacks very little amounr"
Pros: "It was just a nice flight stewardess were nice. just a nice time thank you guys."
Cons: "SO LATE"
Pros: "Likr the Gogo entdrtainment systrem."
Cons: "The GoGo app doesn't work with the Android phone I have"
Cons: "neither flight had a tv on it and the food was for purchase only. The flight from Portland to Chicago had a terrible flight attendent. Very rude and I could see and hear the tension between the two. Overall not a good experience."
Cons: "In an effort to maximize profit you give up comfort. I bet you could charge more if it were comfortable."
Pros: "Everything went like clockwork, the announcements, the boarding, the take off, the landing and the on time arrival. This trip was an example of how things should go."
Pros: "Absolutely nothing! My flight was scheduled for takeoff at 8:15 pm on Wednesday.I boarded my flight on two different occasions only to be informed that there were mechanical issues.that first delayed & eventually cancelled my flight. I was kept waiting and inconvenienced until 5am, when I was finally offered an alternate 12noon flight later that day as well as a comped room at a nearby hotel. My time is very valuable & limited and because of this experience my itinerary was adversely affected. I will be hard pressed to ever fly United again. Michael Aponte- Very Disappointed!"
Cons: "Please read above comments"
Pros: "Kindness of crew"
Cons: "Flights were delayed, no entertainment... Only pay-per view... No free food..."
Cons: "Flight was delayed due to severl technical issues. Crew at least offer free drinks or snacks for the five hour delay."
Cons: "It took almost 15 minutes to get my bag back that I had to gate check. We were not allowed to carry on."
Cons: "United did not service the final destination so they transferred luggage to another airline and then washed their hands of it. When one of4 remained lost they did not help at all!"
Cons: "Code share between United and Air Canada, operated by Mesa. Many troubles finding the correct website. Confirmation number changed once. Terminal changed twice while we were at IAH. 1 hour late taking off, 45 minutes late landing. Missed connection in Toronto. Bags showed up in Toronto 2 hours after landing."
Pros: "Timely departure, safe timely arrival, friendly crew."
Airlines flying from Johannesburg to Guatemala have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Johannesburg to Guatemala
Masks required on board, masks provided on flights from Johannesburg to Guatemala
Social distancing seating
Middle seats unavailable to book on flights from Johannesburg to Guatemala
Testing for antibodies, testing for symptoms for flights from Johannesburg to Guatemala
Waiving of change fees. Search flexible flights from Johannesburg to Guatemala