Very thoughtful flight attendant offered me water immediately since I had run to make my connection.
The food quality sucks. One must starve if they do not eat flesh Or wheat based products Some variety would be expected. The trivial amount of snacks and or food is inhumane
The LH flight was great except for the delay at boarding. It should be announced well in tme.
Crew was dismissive. Snacks and refills not offered. Poor business class experience. Bed not comfortable compared to Emirates or BA.
Flight was good and crew was super polite. However, there were around 5 kids screaming the WHOLE 2 hours. I understand kids have to come but parents need to do something to control their children. They make the experience terrible, especially after finishing 16 hour shifts at the hospital I needed some sleep, which I did not get.
Overall, it was good. I was seating next to a wonderful lady and did not notice how time flew. Thanks
The pilots were late and it made us 1 hour late. The meat was tough and bok choy was also tough.
The food should improve! And The flight should leave on time and not make the traveler wait.
We loved the United lounge near our gate and a rep named Aimee who was GREAT
Flight was actually on Air Canada. The flight itself was fine. Nothing special. Food was pretty pathetic except for cookies. They offered plenty of food and drinks but just wasn't very good. Even for airline food.
The boarding process was very poorly organized. Too many people had way to much carry on and resulted in loading overhead bins being the gating factor. Time for change.
Tickets get checked 4 separate times by different staff, would save time if only the person at the entrance and the person who scans the tickets checks them!
Connection at Hethrow was horrible..We couldn't get out of the plane for an hour as they were buying people to the airport and there were not enough busses. We had 2 and half hf between flights so it was very tight. After departing plane we had to go thru security again. People with less time in between connections missed their flights
THE CONFIGURATION OF THE BUSINESS CLASS SITS ARE AWFUL!!! I WILL NEVER FLY BUSINESS CLASS ON BRITSH AIRWAYS AGAIN.
Flight was delayed but my previous flight was as well so It worked to my advantage. This was my first time in first class. I don't think they ever stopped feeding us. The seating area was very spacious and comfortable. The attendants were wonderful, warm, friendly and very personable.
We had a pretty good experience. Enjoyed both the flights. Crew was very good and helpful.
Terrible service especially for premium economy. Much more comfortable seats on other providers
Friendly hosts/hostesses; dinner was of acceptable, but mediocre standard
It was ok. Our flight was delayed 2 hours, and then again on arrival. The explanation given felt feeble.
Captain sick. Unable to get replacement so delayed me 30 hours, many others delayed 54 hours. TOTALLY DESTROYED ALL MY PLANS, including lost my rental car which would now cost over 5 times what I paid so stuck with buses n trains... lost hotel reservations.... HORRIBLE!!!
