Gate agent did not hold flight for connection, provided no assistance to get new flight
Impressed with the service despite turbulence because of the weather. Both flights arrived before their scheduled times.
Flight was late as pilot crew had to land at different airport in their previous flight. Passengers boarded and had to wait for pilots inside plane. Series of incomplete and unnecessary announcements by an annoying voice, rather than complete, informative announcements.
Flight was great. Efficient boarding. Short flight. Early arrival. Friendly flight crew. The entertainment system did not work well. Could not access it until the aircraft reached 10K feet or more. Lots of glitches.
Food and flight attendents with positive dispositions and friendly behavior, more professional attitudes
We were Polaris passengers and found the service poor. The food was ok but the flight attendants were not attentive and rushed the service.
I don’t understand the purpose of the orange “priority” tag on my bag. This tagged, my bag is last or near to the last bag to come down the carousel at IAH.
lots of delays the crew were unclear about where to pick up my carry-on, which they took from me to check in on the plane.
It was 4 hours late. Almost missed my connecting flight no food or drinks on connecting flight. Overall terrible experience
Flight delayed over 2 hours . I was flying bussiness never got food cause they ran out of what i wanted
When Stephen arrived with our wheel chairs - we were in excellent hands! He was such great help with getting our rental car and then reporting our missing luggage. When you are exhausted from traveling for too many hours, he was just what we needed to navigate everything! Give that guy a raise!
Our original booking with Kayak -our first experience -was exactly what we wanted and worked well. Updates were friendly and reassuring as were the contacts with UnderPricer so a big win-win. We learned a lot on your reliability and will definitely put you on our organisational list for the future.
Crew very helpful and friendly. Food is so so. Main meal is not always the best. Did have a choice of a snack part way which was either a cookie, corn snack, or similar. Second kind of meal was basically like a pizza pastry that really wasn’t a favorite but probably a European snack? Screens and selections of movies, tv and such were good. No WI-Fi unless you buy so no free texting or such on the long flight but I think that might be any overseas flight.
Plane and seats ok. Dinners going and coming back were not fantastic. Breakfast from Seattle to London fine with bagel, cheese and fried egg. Second meal on London to Seattle not my favorite of kind of pizza sauce in a pastry. Came with water about three different times on each of my long flights. Staff on all very friendly and helpful.
Boarding crew is unfriendly as i was asked to handover carryon luggage too upto final destination Bangalore I was not prepared for that and i had to travel without my diabetic and hypertension medicines
It was just ok. Half the bathrooms were broke on the flight.
Much better than from Singapore to London, which was awful. London to ORD was business class experience expected. Friendly and helpful flight attendants, decent main course, delicious dessert, comfortable lay flat private seats.
If they wouldn't have canceled the flight WITHOUT informing me until I looked at my ticket and saw I had 2 extra layovers in 2 different cities than the ones I paid for? That would have been nice.
Poor BA get a lot of stick and have some problems getting your bags to the same destination BUT the whole experience is very much 5 star and probably due to excellent, helpful and sooo British staff. We travelled in economy plus.
No land services during boarding, specially while moving from terminal to another
