Guest reviews
Overall rating
7,7
Good
Based on 68 reviews
Cleanliness
8,0
Comfort
7,6
Pick-up/Drop-off
7,5
Value for money
7,5
Pros
"Helpful and very friendly staff!"
(in 1446 reviews)
"Helpful staff, quick and easy"
(in 207 reviews)
"Clean car and good value."
(in 241 reviews)
Cons
"Their customer service is horrible."
(in 194 reviews)
"Car smelled like smoke."
(in 302 reviews)
"They didn’t have any cars available."
(in 174 reviews)
Recent reviews
Traveller rating
18
8
3
4
7
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
friendly staff
great car
easy drop
car available
quick and easy
compact car
car smelled
great price
great experience
great value
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10,0
Pros: Pick up was hassle free, drop off as well! Car was super clean. Cost of rental and operation stayed with our budget.
review from
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9,6
Pros: Yes thank you for that
Cons: To have the car double check as when we picked up the car, it was low tire pressure and we had to put air in it before we reached home from the rental place.
review from
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6,4
Pros: The vehicle was great.
Cons: Grace period to make a change cause sometimes we make mistakes at making the reservation and miss to enter the correct time. I tried calling as soon as I got my email confirmation that I made a mistake on the pick up time, I was screwed.
review from
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2,0
Pros: Attempted to cancel for full refund due to coronavirus and you/expedia/thrifty wouldn't let me. Shame on you.
review from
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2,0
Cons: communication. My flight was delayed one hour meaning it landed at 11:20pm. I was concerned that thrifty would be closed by then so I called to confirm that same day. The person who answered said that the counter would be open 30 minutes after the flight lands no matter how late. I arrived at the counter 20 minutes after landing (20 minutes after the arriving at the gate) and sure enough they were closed meaning I had to rent elsewhere. Very poor experience.
review from
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10,0
Pros: The lady who helped me at front desk was friendly and helpful.
review from
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10,0
Pros: The staff at the Hertz counter were very friendly and helpful.
Cons: With an 11:00 PM pick up time scheduled It would have been nice to know that the Thrifty office closes at 11:30 PM, but that the Hertz office could help us. Our flight was delayed and we didn’t get to the rental car pick up location until after midnight. The person answering the toll free number didn’t refer us to the Hertz counter but gave us a number to call which was a dead end. Thankfully we went to the Hertz counter for help and they took great care of us.
review from
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3,2
Pros: Horrible first experience with thrifty. The staff was in a rush and they weren’t being professional.
Cons: They didn’t tell me the exact drop off time so I ended up paying a lot more than I had to.
review from
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10,0
Pros: Yes
Cons: Opening time.
review from
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10,0
Pros: good car
review from
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10,0
Pros: It was great. No complaints.
review from
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10,0
Pros: It was a great car and service was quick! I was in and out within 10 min.
review from
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