Book Hertz hire cars in Ontario

Ontario, CA, United States
Sep 29 — Oct 6
Ontario, CA, United States
Wed 29/9
Noon
Wed 6/10
Noon
Driver's age:

Pros

" and efficient."(in 2332 reviews)
" & comfortable."(in 5675 reviews)
"off was was quick."(in 2382 reviews)

Cons

"The "(in 195 reviews)
"There were NO !"(in 6133 reviews)
"I'll Hertz again."(in 511 reviews)

Reviews for Hertz in Ontario

Overall rating5.9 OkayBased on 109 reviews
Cleanliness
6.3
Comfort
6.3
Overall
5.7
Pick-up/Drop-off
5.4
Value for money
6.1

Recent reviews

Traveller rating
8
6
4
5
0
Find reviews that mention:
8.0
Pros:Staff was very friendly, the pick-up process was very slow as not much staff available. But I did have a free upgrade because my size car was unavailable.Cons:A quicker pick up process as I had already spent time making the reservation.Reviewed Mar 21 2019
review fromkayak
7.2
Pros:Vehicle was what I reserved.Cons:I had to add air to all 4 tires as they were below recommended tire pressure and the maintenance shop was closed.Reviewed Sep 8 2020
review fromkayak
6.4
Pros:The value was great.Cons:The service was poor: I had to wait for awhile, then when I went to get the truck it was not the size truck is reserved. They had a size I could use but it took some time to get approval to change it. Then when trying to leave the wait at the gate took a very long time due to computer issues.Reviewed Aug 3 2020
review fromkayak
6.0
Cons:It was ehhReviewed Jul 12 2020
review fromkayak
2.0
Pros:Nothing about dealing with them was pleasantCons:Drop box for keys for dropping off after hoursReviewed Dec 8 2020
review fromkayak
6.8
Cons:The car smelled, as if a previous driver had been smoking in the vehicle, and it wasn’t throughly cleaned.Reviewed Oct 8 2020
review fromkayak
2.8
I should have read the reviews!!!!!!Pros:Frequent shuttles from the rental place to and from the airport.Cons:I was not told that if I used a debit card that money would be taken for a deposit up front as a deposit. The staff person needed to see a copy of my ticket to ensure for whatever reason I was not a local renter. I assured her that I had my baggage check slips to show that I was from the other side of the country! -but I did not have flight ticket copies. She was sooo rude. Then just as the review said, I returned home and i got a form letter in the mail that said that since I had not filled up the tank before returning it I was being charged a 62.00 fill up fee. That was so bogus, I just so happened to have a copy of my debit card purchase of gas the morning I returned it. I actually topped it off on the way to return it that morning. Thank goodness i took the time to open the mail that looked like junk mail upon return for my CA trip.I called them and had a frustrating conversation. They had me forward the copy to to them via email...then they returned the money to my account.Reviewed Oct 22 2017
review fromkayak
4.0
Pros:Dropoff was easy.Cons:The reservation was at a Hertz location OFF AIRPORT PROPERTY. I had to get a ride there at my expense. This may have been an oversight when I was booking, but I am pretty sure I reserved at the ONT airport location. I reserved a full size SUV but there were none available so I was stuck in a minivan instead. What is the point of a reservation if that vehicle type is not going to be available.?Reviewed Oct 2 2020
review fromkayak
4.0
Pros:I did not like it at all. It was a fiasco. The staff seemed to be helpful, but then again they were not. I rented a car at the Ontario airport, or so I thought, because that was the location I put in my search, and that is the location that came up. It turned out that the actual rental lot was some 2+ miles from the airport rental location, with NO shuttle bus service. The lady at Ontario was able to assign me a car out of the airport lot, but told me that she could not modify the return location. I would have to return the car to the Jurupa location, or I pay another $70 something dollars. Once I dropped the car at the Jurupa lot, I would then have to hire a taxi or another cab to get to the airport itself, since there is no public transportation or shuttle between the two places--so why did I not just pay for the $70 difference? the lady told me at the counter. After I picked up a car at the airport, I drove to the Jurupa street lot, talked to the other staff person there, he typed something in the computer and said that he had modified my reservation: I could return the car to the airport lot, and told me that my fee was waived. But that was not so. When I returned the car to the airport lot today, there was no trace of the change of reservation and no waiving of the fees.Cons:The first car I was assigned had only half the plate--the other half was broken off--and the front seat was stuck in the most forward position, so the passenger's legs would not fit. The second car--an intermediate--was just passable, had 50,000 miles on it, and no floormats.Reviewed Mar 25 2021
review fromkayak
10.0
Pros:After our excellent experience at this rental agency, we will continue to book here whenever we fly in to Ontario airport. In addition to providing efficient and professional customer service, the staff was exceptionally friendly and helpful. The car was clean and well-maintained. Rental cost was considerably cheaper than the on Airport location. I will definitely recommend the staff to my family and friends. Very pleased with the complimentary drop-off service back to the airport after returning the car.Cons:I booked at this agency thinking it was on Airport. However, It’s only 2 miles away and once we got there, the level of customer service and friendliness of the staff was totally worth the minor inconvenience. One customer arrived after us and said that it was a $15 cab ride including tip from the airport.Reviewed May 15 2021
review fromkayak
4.0
Pros:Nice carCons:Terrible pickup and drop off. Had to cab to offsite location for $25. Had to return car to airport after arriving back at offsite location and was charged another $10.70 in airport fees. Tried to call offsite location but phone was not working. Called 11 times before getting throughReviewed May 25 2021
review fromkayak
2.0
Pros:My issue here wasn't hertz it was kayak.Cons:The issue was, i booked a car online through kayak at hertz. I took a taxi to the location, come to find out the location has been closed for months. I called Kayak and couldn't get a representative on the phone but instead was forwarded to hertz through prompts. Honestly, i will not use Kayak again for renting a car.Reviewed Jul 8 2021
review fromkayak

Where can I find Hertz hire cars in Ontario?

4295 E Jurupa Ste#103b, Hertz car hires

Address

4295 E Jurupa Ste#103b

Hours

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00

Phone

+1 909 937 3909

Address

3450 E. Airport Dr. Suite 100

Hours

Monday06:30 - 23:30
Tuesday06:30 - 23:30
Wednesday06:30 - 23:30
Thursday06:30 - 23:30
Friday06:30 - 23:30
Saturday06:30 - 23:30
Sunday06:30 - 23:30

Phone

+1 909 937 8877

Good to know

Most popular location

3450 E. Airport Dr. Suite 100

Most popular car type

Compact

Top tips for hiring a car from Hertz in Ontario

  • Compact car hires from Hertz in Ontario are around 46% cheaper than other car types, on average

FAQs about hiring a car from Hertz in Ontario

  • Compact (Nissan Sentra or similar) is the most frequently booked car hire type from Hertz in Ontario.

  • Hertz has 2 car hire locations in Ontario. Take a look at our Hertz hire location map to find the best car hires near you.

  • Yes

  • Yes