Book Thrifty hire cars in Indianapolis

Reviews for Thrifty in Indianapolis

Recent reviews

Traveller rating

Excellent

11

Good

2

Okay

5

Mediocre

5

Poor

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car was cleancustomer service

get the carper day

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friendly staffcar smelled

great price

10.0

Pros:Yes the staffs are excellentReviewed Dec 19 2020

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2.0

Cons:That when i rent the car it was not the car that i rent and i have to pay more for a biggerReviewed Dec 29 2020

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4.4

Poor customer servicePros:The car was cleanCons:I arrived at airport to pick up car, and no one at the counter - walked into the garage counter, no one there either. Had to wait about 20 minutes for someone. Going thru the rental process the agent didn't seem to know what she was doing - poor communication skills - and I asked her if she could apply my AAA discount and she went ahead and asked me to sign something and she will get the discount later, then revealing she didn't know how to apply the discount. Then I had to wait on a mgr to do it - and re run the sale - took too long to complete. Then she goes into great detail about how I have to fill up the care or be charged some ridiculous fee, and I had to bring my receipt. If you see the car is full of gas what is the receipt for? That wasn't clear to me - and I used my debit card and she went into detail about running my credit report - seeming how she didn't seem intelligent enough for the job - I was worried about her having my information that way.... I'm still awaiting my AAA discount to be applied after the car return. Probably won't rent with you guys again.Reviewed Aug 7 2017

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10.0

Pros:How friendly the employees were and how easy the check in and out process was.Reviewed Aug 18 2020

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9.6

Pros:Easy and friendlyCons:More agents on dutyReviewed Sep 20 2020

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2.0

Cons:I reserved through you guys and got my receipt for 171.00. I was charged 1086.00Reviewed Sep 28 2020

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5.6

Pros:The Hyundai Tucson was very clean and comfortableCons:My flight was delayed and the Thrifty rental counter closed before I arrived. No local or manager number to call. I was stranded at the airport late at night. I had to use alternate transportation that night and return to the airport to pick up the rental car the next morning. Then, Thrifty refused to modify my rental contract for the adjusted period of time. So I was stranded without a car and paid for a day I did not use. I filed a complaint but no acknowledgement or resolution.Reviewed Jul 8 2020

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7.2

Cons:The airport pick up was confusingReviewed Oct 20 2020

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2.8

Pros:NothingCons:Late with my car, rude staff, screwed me on options that i did not want.Reviewed May 24 2020

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9.6

Pros:The staff was very nice, friendly and helpful.Reviewed Jun 15 2020

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10.0

Pros:The staff, omg she was the best ever. Great customer service Thrifty keep it that wayCons:had more workersReviewed Sep 1 2020

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2.0

I Got ScrewedPros:It was easy to place the reservation and for kayak to take my money.Cons:It was easy for kayak to take my money and leave me without a rental car. Got to the Indianapolis International Airport expecting to pick up a van. Thrifty and all other rental agencies wouldn’t give me the time of day. Leaving me stranded with the option to phone a friend. Reasons stated are as follows: Under 25, No major credit card, No loopholes in their policies that allowed an Active Duty Service member to rent while in leave. I needed orders stating that I needed a rental vehicle for military purposes. They have me a “you’re SOL buddy” kind of attitude. Good luck to anyone who deals with such people on a daily basis.Reviewed May 10 2018

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• What is the most popular car hire from Thrifty in Indianapolis?

  Intermediate (Hyundai Elantra or similar) is the most frequently booked car hire type from Thrifty in Indianapolis.

• How many car hire locations does Thrifty have in Indianapolis?

  Thrifty has 1 car hire location in Indianapolis. Take a look at our Thrifty hire location map to find the best car hires near you.

• Does Thrifty have a car hire location at the airport: Indianapolis airport (IND)?

  Yes

• Does Thrifty offer shuttle or airport pick-up services from Indianapolis airport (IND)?

  Yes