Recent reviews
- All reviews
- Positive
- Neutral
- Negative
-
10,0
Pros: Yes. At both locations.
Cons: Nothing. Everything went well!
review from
-
8,8
Pros: The staff was very friendly, helpful, and both the shuttle drivers and the employees at the rental location were helpful.
review from
-
10,0
Pros: Easy in; easy out!!!
review from
-
9,6
Cons: Post Enterprise sign for drop off location. It’s not where the other companies are located for rental car returns.
review from
-
10,0
Quick and friendly
Pros: Very professional, very friendly, incredibly quick
review from
-
9,6
Helpful employees, clean car
Pros: The wait to pick up the car wasn't bad, and the woman who helped us check in was pleasant. We had booked a sedan but one was not available so she gave us an upgrade to a small SUV for no charge, and then she waived the fuel charge and let us return it on empty. The return process was super easy - took us well under 5 minutes.
Cons: I wasn't aware there was a 20% deposit charged when we picked up the car that will apparently be refunded after you bring it back. That would have been nice to know in advance, but that's not the employee's fault at this location. The shuttle driver from the airport to the rental car place was pretty bad - he was careening around corners and our stuff was sliding all over. However the driver on the way back to the airport was just fine, so it all just depends who you get.
review from
-
9,6
We had a great experience
Cons: The car was great except we don’t smoke and it smelled of cigarette smoke every time we got in!!
review from
-
9,6
Cons: THE SEATS WERE PRETTY HARD AND NOT SUPER COMPFY BUT OTHER THAN IT WAS GREAT.
review from
-
10,0
Going the extra mile
Pros: I had booked my rental thru kyak/ priceline due to the being within my budget. During the reservation process I selected a drop off location due again to my budget...without knowing this location does not have a shuttle to the airport. While at the Hebron pickup location, I mentioned the need to rent a taxi to get us to the airport. I would like to recognize Jeff for the outstanding way in which he quickly and effortlessly made the change to allow us to drop off the vehicle at the Atlanta airport, and saving us money in the process. Thank you Jeff!
review from
-
10,0
A hard day made easier by Enterprise...
Pros: I was traveling for business and had a flight canceled from La Guardia to Lexington, KY. I had to arrive in Lexington the following day, but the closest I could get to Lexington was Cincinnati. While the flight experience was frustrating, the ease of obtaining the rental car with Enterprise made the long day quite a bit better. The shuttle driver took me immediately from the terminal straight to the door, and I was out on the road in no time. Also, their cost was very reasonable for a one-way trip with a drop-off in a different city. Thanks, Enterprise!
review from
-
7,2
Triple rate for one way,,,
Cons: I feel just because a car is rented one way that the rate should not be triple or even more. That vehicle will be rented to other customers along with any other car in their inventory.
review from
-
10,0
A++
Pros: Fast, efficient and courteous! We commented to one another that this was the best rental car experience we have ever had. From shuttle drivers to counter agents during pick up and return we enjoyed professional and top notch service. Thank you for making our trip better!!
review from
-
10,0
Pros: Yes. At both locations.
Cons: Nothing. Everything went well!
review from
-
8,8
Pros: The staff was very friendly, helpful, and both the shuttle drivers and the employees at the rental location were helpful.
review from
-
10,0
Pros: Easy in; easy out!!!
review from
-
9,6
Cons: Post Enterprise sign for drop off location. It’s not where the other companies are located for rental car returns.
review from
-
10,0
Quick and friendly
Pros: Very professional, very friendly, incredibly quick
review from
-
9,6
Helpful employees, clean car
Pros: The wait to pick up the car wasn't bad, and the woman who helped us check in was pleasant. We had booked a sedan but one was not available so she gave us an upgrade to a small SUV for no charge, and then she waived the fuel charge and let us return it on empty. The return process was super easy - took us well under 5 minutes.
Cons: I wasn't aware there was a 20% deposit charged when we picked up the car that will apparently be refunded after you bring it back. That would have been nice to know in advance, but that's not the employee's fault at this location. The shuttle driver from the airport to the rental car place was pretty bad - he was careening around corners and our stuff was sliding all over. However the driver on the way back to the airport was just fine, so it all just depends who you get.
review from
-
9,6
We had a great experience
Cons: The car was great except we don’t smoke and it smelled of cigarette smoke every time we got in!!
review from
-
9,6
Cons: THE SEATS WERE PRETTY HARD AND NOT SUPER COMPFY BUT OTHER THAN IT WAS GREAT.
review from
-
10,0
Going the extra mile
Pros: I had booked my rental thru kyak/ priceline due to the being within my budget. During the reservation process I selected a drop off location due again to my budget...without knowing this location does not have a shuttle to the airport. While at the Hebron pickup location, I mentioned the need to rent a taxi to get us to the airport. I would like to recognize Jeff for the outstanding way in which he quickly and effortlessly made the change to allow us to drop off the vehicle at the Atlanta airport, and saving us money in the process. Thank you Jeff!
review from
-
10,0
A hard day made easier by Enterprise...
Pros: I was traveling for business and had a flight canceled from La Guardia to Lexington, KY. I had to arrive in Lexington the following day, but the closest I could get to Lexington was Cincinnati. While the flight experience was frustrating, the ease of obtaining the rental car with Enterprise made the long day quite a bit better. The shuttle driver took me immediately from the terminal straight to the door, and I was out on the road in no time. Also, their cost was very reasonable for a one-way trip with a drop-off in a different city. Thanks, Enterprise!
review from
-
10,0
A++
Pros: Fast, efficient and courteous! We commented to one another that this was the best rental car experience we have ever had. From shuttle drivers to counter agents during pick up and return we enjoyed professional and top notch service. Thank you for making our trip better!!
review from
