Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
People carrier |
Passenger van |
SUV |
Commercial |
Pick-up truck |
One location in Cincinnati Cinci./N. Kentucky Airport
Filters
Show reviews that mention
Reviews
10,0 Wonderful
May 2021
Cons:
Everything was very convenient and easy.10,0 Wonderful
Apr 2021
Pros:
Staff was very friendly given the time of night when I arrived to rent my car.8,0 Very Good
Apr 2021
Pros:
Staff was friendly and professionalCons:
Offer American cars. Foreign cars tend to be cheap and junky. Also it would be nice if the cars were at the airport instead of needing a transport to and from.8,0 Very Good
Mar 2021
Pros:
The staff was friendly and helpful.Cons:
My flight arrived after closing hours of the car rental. I call Alamo who informed that they will stay two hours after the arrival of my flight. What a relief.8,0 Very Good
Mar 2021
Pros:
Staff was friendlyCons:
Car alarm maintaince require10,0 Wonderful
Oct 2020
Cons:
Pick up, car quality for value and comfort and drop off were greatOne location in Cincinnati Cinci./N. Kentucky Airport
Filters
Show reviews that mention
Reviews
4,0 Mediocre
Nov 2022
10,0 Wonderful
Dec 2021
6,0 Okay
May 2021
Cons:
Cruise control on the 2019 Versa that I rented did not work. The cruise on/off button on the steering wheel was faulty. I rely on cruise control to keep me from speeding when I drive on the interstate freeway. Not having cruise control was a major inconvenience. Agent at counter was not clear as to what I was paying for, vis-a-vis how much gas I needed to put in the tank, before returning the car. If is unlikely I will rent from HERTZ in the future.10,0 Wonderful
May 2021
Pros:
Staff was excellent! They waited 30 minutes past their closing time to accommodate my flight that was landing in CVG at 10:17pm Best experience and most courteous employee everCons:
There was last car on the lot. Extreme shortage of vehicles in CVG apparently so I wasn’t going to complain. The inside of the car reeked of some sort of someone from the previous renters (not sure, cigarettes? Weed?) anyways As I said I opened my window and clinched my feet and made it through my ride to Lexington. I was grateful I got a car and that they waited for me10,0 Wonderful
May 2021
Cons:
NOTHING8,0 Very Good
Dec 2020
Pros:
Staff friendly, efficient.Cons:
Reserved a full size car, to have a trunk. Only SUVs available. Given an SUV that was small & underpowered compared to a full size car.One location in Cincinnati Cinci./N. Kentucky Airport
Filters
Show reviews that mention
Reviews
9,6 Wonderful
Oct 2020
Pros:
Easy pickup experience, I feel like they didn't haggle me for things and we were in and out so quick.Cons:
Nothing that I can think of!2,0 Poor
Jul 2020
Pros:
Nothing6,8 Okay
Jul 2020
Cons:
The set of keys being cabled together. If you lose one you lose both. Didn’t understand why it was.an up charge to add my wife as a driver?10,0 Wonderful
May 2020
Pros:
Staff was very friendly at both pick up and drop off.Cons:
No improvement recommendations!10,0 Wonderful
May 2020
Pros:
Yes. At both locations.Cons:
Nothing. Everything went well!8,8 Very Good
Oct 2019
Pros:
The staff was very friendly, helpful, and both the shuttle drivers and the employees at the rental location were helpful.One location in Cincinnati Cinci./N. Kentucky Airport
Filters
Show reviews that mention
Reviews
2,0 Poor
Mar 2021
Cons:
Terrible Reservation canceled for no reason4,4 Mediocre
Aug 2020
Pros:
New car, helpful lady at the deskCons:
had to wait a long time for the pick up van, cake twice. The car smelled really bad of cigarette and Marijuana. The check out gate was not manned, I had to step out and go look for someone. Was told that he'll be there when he can2,0 Poor
Jun 2020
Cons:
The rental location was running on limited hours so I would have been stranded overnight. Ended up renting from another car rental company.10,0 Wonderful
May 2020
Pros:
They refunded my down payment. Never used the car because my trip was cancelled.10,0 Wonderful
Feb 2020
Pros:
It was quick and easyCons:
If they would bring car to terminal10,0 Wonderful
Dec 2019
Pros:
Fastest pick up experience ever, same for drop off!One location in Cincinnati Cinci./N. Kentucky Airport
Filters
Show reviews that mention
Reviews
2,0 Poor
May 2021
Cons:
I was charged twice for the rental. Once when I booked the rental through CarRentals.com, I paid $301.08 and was told I had to pay a remaining $86.01 at pickup. When I picked up the vehicle, I was charged a full $387.99.2,0 Poor
Jan 2021
Pros:
Nothing. There was absolutely nothing I liked about this company or my experience.Cons:
I booked this rental one week ahead of the day I needed it. I called ahead to be sure that I had every document that I needed and the method of payment would be accepted. I was told that I would be able to use my bank card and it could be run as credit (because it has the master card logo on it); just bring my social security card with me as a second form of identification. I have five credit cards in my name and making enough of a payment on one of them to be able to use it for the rental was well within means. However, I didn't think I needed to do that because I was told that I could use my bank card. I showed up to get my rental on the day I was supposed to. I was to leave town the next day at 5 a.m. I was told that, no, I could not use that card and, since I didn't pay my credit card bill enough to cover the cost of the rental, I had no car to use and no one could do anything for me at all. To be clear, I did not have a flight. I was renting the car local to use to go out of town for three days. I did mention this to the person that I called because I have never rented from near an airport before. They told me on the phone that everything would be absolutely fine. I asked twice, are you sure? I was told yes both times. Since it was noon and I needed the car the next day at 5 a.m., it was impossible for me to go to a different company to find a rental. Everyone needs a 24 hour notice. On top of all of it, I drove 35 minutes one way (this took about an hour and fifteen minutes out of my day) and the lady I spoke with when I went to pick up the car was extremely rude. I could not be more disappointed. Very, very bad communication and very, very bad service.4,4 Mediocre
Sep 2020
Pros:
Thought the price was good until I was told taxes weren’t includedCons:
Terribly long line to pickup the car9,6 Wonderful
Mar 2020
Pros:
Staff was friendly and the price was amazing.9,6 Wonderful
Feb 2020
Pros:
Quick drop offCons:
The salesman asked if I wanted to upgrade to a Charger for $18 extra a day so I said no. Then he’s looking over my shoulder as he’s filling out my paperwork and says wow they’re really fixing you up today and I turn around to see a very nice Cadillac sedan pull up. So I was like- for real? Is this an upgrade for free for some reason? He then stated no- just an option. This was very deceptive in my opinion. He was nice but I felt disrespected as though he thought I was stupid. I work for high end businesses in the financial district in San Francisco. I know a bad salesman when I see them. He was nice but pretty sly.8,4 Very Good
Dec 2020
Cons:
Needed a corporate rate. Never received one. Was charged for 3 hours over. Would have been cheaper to keep for a 5 th day.One location in Cincinnati Cinci./N. Kentucky Airport
Filters
Show reviews that mention
Reviews
10,0 Wonderful
Jun 2021
10,0 Wonderful
May 2021
Pros:
QuickCons:
The price.10,0 Wonderful
May 2021
Pros:
Had no issues Everything went smooth and the staff was very niceCons:
Nothing8,0 Very Good
Aug 2020
Pros:
Correct class of car was ready when i arrived. Car was clean.Cons:
Short staffed. Only one person for 3 rental car companies. Nobody was there for drop off even though it was during the day and i had to put the keys in a lock box. There wasn’t anyone to return the car to.7,6 Good
Dec 2019
Pros:
Staff seemed annoyed, they got the job done, pick up other than staff, was nice as well as drop off.Cons:
Then car smelled like someone had smoked a joint in it right before I got in, but tried to cover it up with new car smell. Was very annoying and gave me a headache.9,2 Wonderful
Nov 2019
Pros:
Price and ConvenienceCons:
The car had a bad odor but appeared to be clean, the service desk area seemed outdatedOne location in Cincinnati Cinci./N. Kentucky Airport
Filters
Reviews
10,0 Wonderful
Apr 2017
Pros:
customer service was friendly, hassle free, quick to resolve my issue.Cons:
First car offered smelled like smoke. Dollar quickly got us a nice new car. i was happy.2,0 Poor
Apr 2017
Pros:
Poor service, crazy price changes, never again8,4 Very Good
Feb 2017
Pros:
Quck shuttle serviceCons:
We were given no explanation regarding drop off at 5am. Had to stop by day prior to confirm shuttle ran that early. Maybe should have asked at pickup but was in a hurry to pick up other family at airport. No explanation or overview if van.... Here are the keys..ho get it yourself basically.5,2 Fair
Jan 2017
Cons:
The car had significant damage (Red car with dents and yellow paint transfer) when picked up. Advised service rep and asked her to view damage. She told me to fill out a form and said she wasn't going to view the damage. I was the only person at the lot picking up a car and the vehicle was maybe 50 feet from the door. Asked if damage had been previously reported. She didn't know? Gave her the form and took numerous photos. Also noticed while I had car that the left side doors didn't close properly, like the car had been in an accident. Not viewing the damage is unacceptable!10,0 Wonderful
Jan 2017
Pros:
I would like to thank the person who found my kindle and journal which I left in the car. I am very much appreciative. It made my day. Daren4,8 Mediocre
Jan 2017
Pros:
Customer service representative was as helpful as he could beCons:
Charged 3 times more then confirmation price. Was very surprisedOne location in Cincinnati Cinci./N. Kentucky Airport
Filters
Show reviews that mention
Reviews
10,0 Wonderful
Aug 2020
Pros:
Super easy pick-up and drop-off!10,0 Wonderful
Nov 2021
10,0 Wonderful
Jul 2021
One location in Cincinnati Cinci./N. Kentucky Airport
Filters
Reviews
2,0 Poor
Nov 2022
10,0 Wonderful
Jul 2022
6,0 Okay
Jul 2022
8,0 Very Good
Apr 2022
8,0 Very Good
May 2023
4,0 Mediocre
May 2023
One location in Cincinnati Cinci./N. Kentucky Airport
Filters
Show reviews that mention
Reviews
4,4 Mediocre
Oct 2020
Cons:
The pick up process was ridiculous. It took 30 minutes for the shuttle to pick us up. Then once there it took another 30 minutes waiting in line to get the paperwork. Even with a parking lot full of cars we had to wait yet again for them to drive a car up from the recent drop off area.5,6 Fair
Mar 2017
Pros:
Very friendly sales associate that assured me that the woman in Des Moines Iowa was in the wrong for adding those insurance options and over charging us without permission.Cons:
Older gentleman checking gas clearly can not see bc I filled the car up with gas before return and he said I did not.5,2 Fair
Sep 2016
Pros:
Help in Erlanger was great. Attendant was patient and checked to see prices for different drop off locations in Savannah.Cons:
Was charged much more than the estimate at drop off. Car felt unstable on the road. Attendants in Savannah were not helpful when I inquired as to why I was charged more.10,0 Wonderful
Feb 2023
2,0 Poor
Feb 2022
1,9 Poor
Aug 2021
One location in Cincinnati Cinci./N. Kentucky Airport
One location in Cincinnati Cinci./N. Kentucky Airport
One location in Cincinnati Cinci./N. Kentucky Airport
Locations in Cincinnati Cinci./N. Kentucky Airport
3230 Loomis Rd, Hebron, , USA Kentucky
+1 914 368 0091
Filters
No reviews available
Most popular car type | Mini |
---|