Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10,0
Pros: Personnel wss great and understanding
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2,0
Pros: On Oct. 18 the Dollar agent couldn't scan my card. Asked to type in the number, he simply said, we don't do that. We can't rent you the car you reserved. The Enterprise agent six feet away, did scan my card and gave a polite explanation of why none of them could type in my number.
Cons: Dollar could spend the money to train their agents better with regard to common courtesy if not professional decorum.
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10,0
Easy and affordable
Pros: The staff in both Lexington and Charlotte were polite aNd professional
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10,0
Pros: Ease of Pickup and overall handling of the admin. work.
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10,0
Pros: Great price, nice cars. You can’t beat the deal!
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10,0
Pros: Car was clean and ran well. No problems.
Cons: No drive-up rental return. You will need to go back into the terminal to return the car. Not really a big deal though.
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10,0
Smooth transaction all the way around.
Pros: Was upgraded to a Suburban at no additional cost!
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4,0
Pros: Car was great clean drove well.
Cons: Customer service is terrible. I tried to extend my rental by one day according to my contract it was 14.85 and it took an hour of talking to people who obviously can't speak English very well to then connect me to the actual location who then tried to charge me a weekly rate for one day. A contract is a contract and regardless of the fact you printed something you don't like at this point it's still enforceable over your policy of whatever. To try and convince me to add know you to violate your contract and charge me $156 to extend for one day when my contract plainly said $14.85 a day is almost fraud. But then to have an employee tell me if I don't like it then bring the car back on time or pay means not only will I never rent with you again or suggest anyone does, but also that I'll refer it to the state attorney and the BBB. It's a disgrace for supposed p ET pole to want to extort money out if you by trying to enforce the very contract they are wanting to violate. Pathetic.
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10,0
Excellent service with a smile!
Pros: I arrived a little early and the car was ready to go. No add on to the price and a great overall experience.
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4,0
It's okay
Pros: Location
Cons: It was okay
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2,8
Car was misrepresented on Kayak
Pros: What a terrible car rental experience. The car I eventually got in was almost okay.
Cons: I was sold a full-size car as a "Manager's Choice". It was said on Kayak that I'd be receiving the manager's choice of full-size car. What they gave me was the worst, most stripped subcompact car I've ever seen. It didn't even have cruise control or an Aux Jack and the person at the counter wouldn't let me cancel my rental. They said it would be a couple dollars extra per day for the car I got, but in the end when I checked out it nearly doubled my rental rate.
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10,0
Great Service would rent from again
Pros: I arrived and the employee was very nice. They did not have the size car that I had reserved and so I was upgraded to a small SUV at no additional cost. Vehicle was clean and drove well.
Cons: I had no real issues at all. The only thing that I could mention was really nothing. As I was driving back to return the vehicle a warning light came on. It was fine and there was no issues with the vehicle performance. I returned safely and with no incidents.
review from
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10,0
Pros: Personnel wss great and understanding
review from
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10,0
Easy and affordable
Pros: The staff in both Lexington and Charlotte were polite aNd professional
review from
-
10,0
Pros: Ease of Pickup and overall handling of the admin. work.
review from
-
10,0
Pros: Great price, nice cars. You can’t beat the deal!
review from
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10,0
Pros: Car was clean and ran well. No problems.
Cons: No drive-up rental return. You will need to go back into the terminal to return the car. Not really a big deal though.
review from
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10,0
Smooth transaction all the way around.
Pros: Was upgraded to a Suburban at no additional cost!
review from
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10,0
Excellent service with a smile!
Pros: I arrived a little early and the car was ready to go. No add on to the price and a great overall experience.
review from
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10,0
Great Service would rent from again
Pros: I arrived and the employee was very nice. They did not have the size car that I had reserved and so I was upgraded to a small SUV at no additional cost. Vehicle was clean and drove well.
Cons: I had no real issues at all. The only thing that I could mention was really nothing. As I was driving back to return the vehicle a warning light came on. It was fine and there was no issues with the vehicle performance. I returned safely and with no incidents.
review from
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2,0
Pros: On Oct. 18 the Dollar agent couldn't scan my card. Asked to type in the number, he simply said, we don't do that. We can't rent you the car you reserved. The Enterprise agent six feet away, did scan my card and gave a polite explanation of why none of them could type in my number.
Cons: Dollar could spend the money to train their agents better with regard to common courtesy if not professional decorum.
review from
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4,0
Pros: Car was great clean drove well.
Cons: Customer service is terrible. I tried to extend my rental by one day according to my contract it was 14.85 and it took an hour of talking to people who obviously can't speak English very well to then connect me to the actual location who then tried to charge me a weekly rate for one day. A contract is a contract and regardless of the fact you printed something you don't like at this point it's still enforceable over your policy of whatever. To try and convince me to add know you to violate your contract and charge me $156 to extend for one day when my contract plainly said $14.85 a day is almost fraud. But then to have an employee tell me if I don't like it then bring the car back on time or pay means not only will I never rent with you again or suggest anyone does, but also that I'll refer it to the state attorney and the BBB. It's a disgrace for supposed p ET pole to want to extort money out if you by trying to enforce the very contract they are wanting to violate. Pathetic.
review from
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4,0
It's okay
Pros: Location
Cons: It was okay
review from
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2,8
Car was misrepresented on Kayak
Pros: What a terrible car rental experience. The car I eventually got in was almost okay.
Cons: I was sold a full-size car as a "Manager's Choice". It was said on Kayak that I'd be receiving the manager's choice of full-size car. What they gave me was the worst, most stripped subcompact car I've ever seen. It didn't even have cruise control or an Aux Jack and the person at the counter wouldn't let me cancel my rental. They said it would be a couple dollars extra per day for the car I got, but in the end when I checked out it nearly doubled my rental rate.
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