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Lexington Blue Grass Airport car hire reviews and directory
Rated no. 1
National
Best rated
10,0 Excellent (2 reviews)
1 location at Lexington Blue Grass Airport
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National reviews
Car hire locations
National
Locations at Lexington Blue Grass Airport
4000 Terminal Dr Ste 103
+1 844 887 8401
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National reviews at Lexington Blue Grass Airport
Rated no. 2
Alamo
9,8 Excellent (12 reviews)
1 location at Lexington Blue Grass Airport
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Alamo reviews
Car hire locations
Alamo
Locations at Lexington Blue Grass Airport
4000 Terminal Dr Ste 103
+1 833 315 5903
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Alamo reviews at Lexington Blue Grass Airport
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easy drop
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10,0
Pros: fast and easy. staff was friendly and easy to work with.
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10,0
Pros: Stuff is very friendly
Cons: Need more option to select car
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10,0
Pros: I appreciated the quick and easy pick-up and drop-off and not trying to sell me a bunch of services I don't want.
Cons: Contacting the office by phone was more involved than it should have been.
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10,0
Surprise - brand new vehicle
Pros: Brand new. 4dr pick up
Cons: Liked everything
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10,0
Pros: fast and easy. staff was friendly and easy to work with.
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10,0
Pros: Stuff is very friendly
Cons: Need more option to select car
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10,0
Pros: I appreciated the quick and easy pick-up and drop-off and not trying to sell me a bunch of services I don't want.
Cons: Contacting the office by phone was more involved than it should have been.
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10,0
Surprise - brand new vehicle
Pros: Brand new. 4dr pick up
Cons: Liked everything
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Rated no. 3
Enterprise
9,3 Excellent (9 reviews)
1 location at Lexington Blue Grass Airport
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Enterprise reviews
Car hire locations
Enterprise
Locations at Lexington Blue Grass Airport
4000 Terminal Dr Ste 106
+1 833 338 3315
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Enterprise reviews at Lexington Blue Grass Airport
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4,8
Cons: didnt tell me i would have to pay extra if i did nt turn it in before 1039 the time i picked it up charged me 2 extra hrs.
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10,0
Pros: Everything was easy and convenient
Cons: N/A
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10,0
Pros: I always love enterprise to rent cars and always recommend Kayak for airlines . I own a travel agency
Cons: Nothing
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Rated no. 4
Dollar
8,7 Excellent (25 reviews)
1 location at Lexington Blue Grass Airport
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Dollar reviews
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Dollar
Locations at Lexington Blue Grass Airport
4000 Terminal Drive
+1 866 434 2226
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Dollar reviews at Lexington Blue Grass Airport
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customer service
car was clean
great car
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car was great
picked up the car
drop the car
great price
great experience
friendly staff
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10,0
Easy and affordable
Pros: The staff in both Lexington and Charlotte were polite aNd professional
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10,0
Pros: Ease of Pickup and overall handling of the admin. work.
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10,0
Pros: Great price, nice cars. You can’t beat the deal!
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10,0
Pros: Car was clean and ran well. No problems.
Cons: No drive-up rental return. You will need to go back into the terminal to return the car. Not really a big deal though.
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10,0
Smooth transaction all the way around.
Pros: Was upgraded to a Suburban at no additional cost!
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4,0
Pros: Car was great clean drove well.
Cons: Customer service is terrible. I tried to extend my rental by one day according to my contract it was 14.85 and it took an hour of talking to people who obviously can't speak English very well to then connect me to the actual location who then tried to charge me a weekly rate for one day. A contract is a contract and regardless of the fact you printed something you don't like at this point it's still enforceable over your policy of whatever. To try and convince me to add know you to violate your contract and charge me $156 to extend for one day when my contract plainly said $14.85 a day is almost fraud. But then to have an employee tell me if I don't like it then bring the car back on time or pay means not only will I never rent with you again or suggest anyone does, but also that I'll refer it to the state attorney and the BBB. It's a disgrace for supposed p ET pole to want to extort money out if you by trying to enforce the very contract they are wanting to violate. Pathetic.
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10,0
Excellent service with a smile!
Pros: I arrived a little early and the car was ready to go. No add on to the price and a great overall experience.
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4,0
It's okay
Pros: Location
Cons: It was okay
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2,8
Car was misrepresented on Kayak
Pros: What a terrible car rental experience. The car I eventually got in was almost okay.
Cons: I was sold a full-size car as a "Manager's Choice". It was said on Kayak that I'd be receiving the manager's choice of full-size car. What they gave me was the worst, most stripped subcompact car I've ever seen. It didn't even have cruise control or an Aux Jack and the person at the counter wouldn't let me cancel my rental. They said it would be a couple dollars extra per day for the car I got, but in the end when I checked out it nearly doubled my rental rate.
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10,0
Great Service would rent from again
Pros: I arrived and the employee was very nice. They did not have the size car that I had reserved and so I was upgraded to a small SUV at no additional cost. Vehicle was clean and drove well.
Cons: I had no real issues at all. The only thing that I could mention was really nothing. As I was driving back to return the vehicle a warning light came on. It was fine and there was no issues with the vehicle performance. I returned safely and with no incidents.
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10,0
Easy and affordable
Pros: The staff in both Lexington and Charlotte were polite aNd professional
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10,0
Pros: Ease of Pickup and overall handling of the admin. work.
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10,0
Pros: Great price, nice cars. You can’t beat the deal!
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10,0
Pros: Car was clean and ran well. No problems.
Cons: No drive-up rental return. You will need to go back into the terminal to return the car. Not really a big deal though.
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10,0
Smooth transaction all the way around.
Pros: Was upgraded to a Suburban at no additional cost!
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10,0
Excellent service with a smile!
Pros: I arrived a little early and the car was ready to go. No add on to the price and a great overall experience.
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10,0
Great Service would rent from again
Pros: I arrived and the employee was very nice. They did not have the size car that I had reserved and so I was upgraded to a small SUV at no additional cost. Vehicle was clean and drove well.
Cons: I had no real issues at all. The only thing that I could mention was really nothing. As I was driving back to return the vehicle a warning light came on. It was fine and there was no issues with the vehicle performance. I returned safely and with no incidents.
review from
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4,0
Pros: Car was great clean drove well.
Cons: Customer service is terrible. I tried to extend my rental by one day according to my contract it was 14.85 and it took an hour of talking to people who obviously can't speak English very well to then connect me to the actual location who then tried to charge me a weekly rate for one day. A contract is a contract and regardless of the fact you printed something you don't like at this point it's still enforceable over your policy of whatever. To try and convince me to add know you to violate your contract and charge me $156 to extend for one day when my contract plainly said $14.85 a day is almost fraud. But then to have an employee tell me if I don't like it then bring the car back on time or pay means not only will I never rent with you again or suggest anyone does, but also that I'll refer it to the state attorney and the BBB. It's a disgrace for supposed p ET pole to want to extort money out if you by trying to enforce the very contract they are wanting to violate. Pathetic.
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4,0
It's okay
Pros: Location
Cons: It was okay
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2,8
Car was misrepresented on Kayak
Pros: What a terrible car rental experience. The car I eventually got in was almost okay.
Cons: I was sold a full-size car as a "Manager's Choice". It was said on Kayak that I'd be receiving the manager's choice of full-size car. What they gave me was the worst, most stripped subcompact car I've ever seen. It didn't even have cruise control or an Aux Jack and the person at the counter wouldn't let me cancel my rental. They said it would be a couple dollars extra per day for the car I got, but in the end when I checked out it nearly doubled my rental rate.
review from
Rated no. 5
Hertz
8,5 Excellent (16 reviews)
1 location at Lexington Blue Grass Airport
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Hertz reviews
Car hire locations
Hertz
Locations at Lexington Blue Grass Airport
4000 Terminal Dr Ste 105
+1 859 254 3496
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Hertz reviews at Lexington Blue Grass Airport
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car was great
rented a car
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2,0
Horrible customer service
Pros: Not a single thing! Even though the guy did smile the whole time showing he was a true jerk!
Cons: They stated it was booked thru a third party so they didn't have to honor the reservation. Then told me I could buy a plane ticket and be allowed the rental, so I buy a cheap flight, they again refuse saying I'm trying to defraud them!! I am still waiting on my refund& this has been over a week ago!!!
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6,0
Pros: got a car
Cons: bastards charged me additional on top of what i had already paid Kayak THEN tried to charge me nearly DOUBLE for their own insurance even though I had purchased insurance from Kayak. Give me a flat price upfront
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10,0
Happy for the easy rental
Pros: Easy: booking, pickup, drop off
Cons: Those older body impalas are a bit down market, but if that's what it takes to get the great price, not at all upset.
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10,0
Pros: Smooth and quick rental.
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2,0
Horrible customer service
Pros: Not a single thing! Even though the guy did smile the whole time showing he was a true jerk!
Cons: They stated it was booked thru a third party so they didn't have to honor the reservation. Then told me I could buy a plane ticket and be allowed the rental, so I buy a cheap flight, they again refuse saying I'm trying to defraud them!! I am still waiting on my refund& this has been over a week ago!!!
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6,0
Pros: got a car
Cons: bastards charged me additional on top of what i had already paid Kayak THEN tried to charge me nearly DOUBLE for their own insurance even though I had purchased insurance from Kayak. Give me a flat price upfront
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Rated no. 6
Avis
7,9 Good (11 reviews)
1 location at Lexington Blue Grass Airport
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Avis reviews
Car hire locations
Avis
Locations at Lexington Blue Grass Airport
4000 Terminal Drive, Suite 104
+1 859 281 1681
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car was clean
great car
car was great
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great experience
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2,0
Absolutely disgusting
Pros: Easy to get to in the airport
Cons: There car was absolutely disgusting. I have never been in such a filthy rental car. Sounded like it was going to break down on the highway the whole trip
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10,0
Pros: I liked the whole process. Everything was easy and the vehicle was very clean.
Cons: Nothing, everything was great.
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7,2
Decent vehicle and the price was exactly as quoted.
Pros: The vehicle was well equipped. A Ford Fusion with backup camera and bluetooth sound system. The leather seats were very comfortable.
Cons: There were a number of body scratches and I was afraid I would get blamed for them since no one came outside with me when I picked up the car and no one noted the condition of the vehicle. It also wasn't clean, particularly the interior windshield.
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2,0
Pros: They charged for me an hourly rate ($189) which they finally removed. Then I discovered they charged me for a tank of fuel when it was re turned with a full tank. Still awaiting a reply on the refund. Disappointing .
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7,2
worst audio system ever
Cons: This was the most infuriating experience with a car audio system ever. I don't know how anyone who uses a smartphone as an audio source could ever drive this car. When connected with a USB cable, so i could charge my phone, the system kept stopping the audio(podcasts app) and then switching to my music, randomly. I tried to just listen to music but it kept randomly stopping playback, sometimes restarting the song from the beginning, sometimes going to a completely different song, sometimes stopping entirely. I gave up trying to play from my phone and turned off audio in the car completely. while i left the phone plugged into USB to charge, but still, without me touching the phone or audio system, it would randomly open my music and start playing random songs through the audio system. I know my phone is not the problem because my personal car has a USB port integrated with the audio system and it works perfectly with my phone.
review from
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7,2
Decent vehicle and the price was exactly as quoted.
Pros: The vehicle was well equipped. A Ford Fusion with backup camera and bluetooth sound system. The leather seats were very comfortable.
Cons: There were a number of body scratches and I was afraid I would get blamed for them since no one came outside with me when I picked up the car and no one noted the condition of the vehicle. It also wasn't clean, particularly the interior windshield.
review from
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7,2
worst audio system ever
Cons: This was the most infuriating experience with a car audio system ever. I don't know how anyone who uses a smartphone as an audio source could ever drive this car. When connected with a USB cable, so i could charge my phone, the system kept stopping the audio(podcasts app) and then switching to my music, randomly. I tried to just listen to music but it kept randomly stopping playback, sometimes restarting the song from the beginning, sometimes going to a completely different song, sometimes stopping entirely. I gave up trying to play from my phone and turned off audio in the car completely. while i left the phone plugged into USB to charge, but still, without me touching the phone or audio system, it would randomly open my music and start playing random songs through the audio system. I know my phone is not the problem because my personal car has a USB port integrated with the audio system and it works perfectly with my phone.
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2,0
Absolutely disgusting
Pros: Easy to get to in the airport
Cons: There car was absolutely disgusting. I have never been in such a filthy rental car. Sounded like it was going to break down on the highway the whole trip
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2,0
Pros: They charged for me an hourly rate ($189) which they finally removed. Then I discovered they charged me for a tank of fuel when it was re turned with a full tank. Still awaiting a reply on the refund. Disappointing .
review from
Rated no. 7
Budget
7,4 Good (7 reviews)
1 location at Lexington Blue Grass Airport
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Budget reviews
Car hire locations
Budget
Locations at Lexington Blue Grass Airport
4000 Terminal Drive, Ste 104
+1 859 246 1405
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Budget reviews at Lexington Blue Grass Airport
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easy drop
long line
great service
friendly staff
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6,0
Pros: Drop off was easy
Cons: Car smelled like smoke, Was not cleaned from prior rental. When I called customer service they were a bit rude.
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9,6
Pros: Easy drop off process no line
Cons: No complaints
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10,0
Pros: Quick and efficient staff
Cons: The transmission on the Ford Focus was slipping in first gear and the check engine light was on during my rental period.
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10,0
Great car at great price!
Pros: Great service, easy, quick transaction.
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6,0
Cons: Didn't have any live people to receive you when you get into the lot. You had to figure out that you were to go inside to check out. Signage wasn't very good and not very intuitive.
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9,6
Pros: Easy drop off process no line
Cons: No complaints
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10,0
Pros: Quick and efficient staff
Cons: The transmission on the Ford Focus was slipping in first gear and the check engine light was on during my rental period.
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10,0
Great car at great price!
Pros: Great service, easy, quick transaction.
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6,0
Pros: Drop off was easy
Cons: Car smelled like smoke, Was not cleaned from prior rental. When I called customer service they were a bit rude.
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6,0
Cons: Didn't have any live people to receive you when you get into the lot. You had to figure out that you were to go inside to check out. Signage wasn't very good and not very intuitive.
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Car hire locations
Sunnycars
Locations at Lexington Blue Grass Airport
4000 Terminal Drive