Car hire at Indianapolis Airport

Pros: The car drove alright.

Cons: On pickup, the staff was atrocious. There was a huge line, yet no effort was made by the staff to act with any kind of urgency. Questions were met with blank stares. And worst of all, there was an additional $50 charge on a car that I had pre-paid for. When I asked about the charge, I was told "airport taxes". Kayak was not forthcoming on the final cost, so I see that as a failure of Kayak, not necessarily Thrifty. Kayak or Thrifty should have disclosed the additional amount that would have to be paid at the airport. I budgeted for this trip, so that extra spend meant I couldn't take my nieces to a special event we had planned on. More than one person should operate the counter at peak pick-up times.

Pros: The car that we rented was clean and ran really well.

Cons: The prices that they offer online is not what they actually offer once you go to pick up the car. They over charge their insurance and add so many fees apart from the regular car and insurance fees. Our price went from $60 online to $160 (picked up the car). Plus the deposit fee of $200. NEVER AGAIN

Cons: The check in counter was slow and the girl gave a space number to find my car which did not exist. We reserved a mid-size SUV got a Buick Encore which is at best a compact and only had room for one suitcase. The drop off attendant said it was a compact car but they would not credit the difference.

Pros: The staff was friendly.

Cons: The security depot was charged to my card twice and I was never emailed a receipt.

NEVER RENT FROM THRIFTY EVER!!!

Pros: NOTHING!!!!!!!!!!!!!!!!!!!!!!!!

Cons: WE DID NOT GET THE VEHICLE WE ORDERED WE COULD NEVER GET A HOLD OF ANYONE WHO COULD HELP US THERE IS NO PHONE NUMBER FOR ANY THRIFTY LOCATION THEY ALL ARE DISCONNECTED AND THEY SEND YOUR CALL TO INDIA THEY TOLD US THEY FIXED OUR RESERVATION AND WE COULD PICK UP THE VEHICLE WE ORDERED IN ANOTHER STATE ON THE WAY TO OUR DESTINATION, WE GET THERE AND THERE IS NOT ONLY NO RESERVATION, BUT THERE ISNT ISN'T THE VEHICLE THEY SWORE UP AND DOWN WAS THERE AT THAT FACILTY!!! BIGGEST LET DOWN OF A COMPANY EVER!!! RUINED OUR ENTIRE VACATION!!!! FILLED OUT A COMPLAINT, WAS TOLD SOMEONE WOULD CONTACT US WITHIN 20 HOURS.... IT HAS BEEN 4 DAYS AND NOTHING!!!!!!

I Got Screwed

Pros: It was easy to place the reservation and for kayak to take my money.

Cons: It was easy for kayak to take my money and leave me without a rental car. Got to the Indianapolis International Airport expecting to pick up a van. Thrifty and all other rental agencies wouldn’t give me the time of day. Leaving me stranded with the option to phone a friend. Reasons stated are as follows: Under 25, No major credit card, No loopholes in their policies that allowed an Active Duty Service member to rent while in leave. I needed orders stating that I needed a rental vehicle for military purposes. They have me a “you’re SOL buddy” kind of attitude. Good luck to anyone who deals with such people on a daily basis.