Car Hire at Indianapolis Airport

Pros: Took a long time to get picked up. Girl at the counter kept getting told my reservation of a truck was negative. Took several different call’s back and forth Drop off was excellent.

Cons: Better communication between front desk and parking garage where the cars are kept.

Promises, Promises

Cons: I liked how comforting and reassuring the Hertz agent was on the phone when I called to say that my 9:30 PM flight from Newark to Indianapolis was delayed two hours and I might not be getting in until 2 AM. The Hertz counter in Indy was supposed to close at 1:30 AM, but the representative on the phone said “The agent will wait for you.” I said, “Really? What if they don’t?” But the Hertz agent on the phone insisted, “As long as they have your flight info and know your flight is delayed [they did], they’ll wait for you.” My flight landed at 2 AM and I ran downstairs to the Hertz counter. I was there at 2:10...but no one else was. I called the Hertz number and spoke with an agent who said, “They’re supposed to wait for you,” which, of course, I already knew. They didn’t. I waited at the counter for 45 minutes (this after a grueling journey that began on the afternoon two days earlier when I went to the airport to catch my original flight, which ended up being canceled) and then took an Uber to my destination, an hour away, in Lafayette, IN. When I called Hertz the following day, my call was routed across the world to a person in a far-off land with a thick accent, who repeatedly read the words he was instructed to read: “Yes, Daniel, I understand you had a problem and I will try to get it resolved.” But he kept asking me if I wanted to change the location or time of my drop-off. He didn’t seem to understand when I kept telling him, “I don’t have a car to drop off!” I asked to speak to a supervisor, but the supervisor was also an outsourced employee who had a hard time with English and was only reading the words she was told to read to the customer. I was finally able to extract from her that I needed to call a different number to speak with someone in Hertz Customer Service. (Why didn’t they tell me that to begin with?) I called Customer Service and at last spoke with an English speaker who understood the problem. I’m only asking that Hertz cover the difference in cost between the car rental and the Uber, which was about $37. We’ll see. There’s an official “case” associated with my issue, which is being submitted for review.

First time, last time

Cons: I realized I needed to add a day after I say my confirmation. The price more than doubled because the 2 days had been at a sale price that they said was no longer available. And I was only able to get a refund for approximately 1/3 of the total price of the vehicle. This was our first time using Hertz and it will be our last.

Cons: I was supposed to get a Camry and got a Versa not an equivalent rental to the Camry very disappointing.

DON'T LEAVE YOUR ITEM

Cons: I didn't like when I left my item in the car. They didn't pick up my phone calls. When they did it was four days past. They can't find my item so I'm going to have to go there and look for it for it myself.