Guest reviews
Overall rating
8,0
Excellent
Based on 32 reviews
Cleanliness
7,6
Comfort
8,1
Pick-up/Drop-off
7,8
Value for money
8,4
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Pros
"Staff was helpful and friendly."
(in 133 reviews)
"Service was good, car was good."
(in 80 reviews)
"great value and service"
(in 32 reviews)
Cons
"Shuttle service was terrible/non existent."
(in 125 reviews)
"Worst rental I’ve ever had."
(in 91 reviews)
"they do not offer unlimited miles."
(in 4 reviews)
Recent reviews
Traveller rating
9
7
1
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1
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10,0
Great service!
Pros: Great friendly staff and clean well maintained vehicles!
review from
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10,0
Pros: Great price, very nice and clean new dodge caravan, and quick/easy pickup.
review from
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6,4
Pros: Price was good until I realized I had to pay extra for multiple drivers.
Cons: I specificallly asked for a smoke free van and it was not. Smelled horrible
review from
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3,6
Pros: The price was reasonable
Cons: You get what you pay for. The van did not have a TV, power doors, the rear windows did not let down, and no rear back up camera. The staff was also unkind.
review from
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8,0
Rental experience
Pros: The friendly service.
Cons: Wasn't told the office was closing early the day of my return. The time of pickup should've been the time I got possession of the van, which made ! my return 15 minutes early.
review from
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10,0
Pros: Nice people, easy process. We were renting a van for a road trip and they let us our car there for a week while we took our trip in the rental. It's close to where the airport used to be, not so much to where the airport is now, but we weren't flying into town so that didn't bother us any.
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10,0
Pros: I liked the price, unlimited mileage, easy access to location near airport
Cons: I would have preferred a 15 passenger van with room for luggage behind the last row of seats, the back seat.
review from
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7,2
customer service lies!!
Cons: The employee at pick up was told that I was denying the insurance because I bought it online when I paid for the rental. I don't know if it was a mistake or not but I had to pay more at pick up and she said that it was a deposit and that it would be returned to my account upon drop off. When I dropped off the van I was told that it was for insurance and it would not be returned. I am still trying to get my money back for that through there 1-800 number.
review from
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10,0
GREAT service
Pros: Very affordable, easy and convenient
review from
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2,0
BAD EXPERIENCE; Not as advertised
Cons: The rental agency is NOT in the terminal. Very misleading!!! After learning this fact, I rented from another agency actually located in the terminal. HORRIBLE EXPERIENCE!
review from
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8,0
Pros: The van was fine into that it was inexpensive and met our needs. We had a free ride to their location and back to the airport. No problems and all was as promised.
review from
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8,8
Excellent Service, but Bad Advertisting
Pros: The folks who helped me out were wonderful, the van itself was in excellent condition, but the state of the outside of the van was quite dirty. It was really very personable, and kind and gracious customer service (I sometimes feel like a number in the system with rental car companies). I was disappointed that I had to ride in a car for 15-20 minutes after getting to the airport terminal. I was in town for 8 hours, and so it was very important I didn't waste time by travelling to an off-airport site for a rental car. It said 'in the terminal' for advertising, but its not near the airport at all.
review from
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Where can I find Airport Van hire cars in Indianapolis?
FAQs about hiring a car from Airport Van in Indianapolis
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Does Airport Van offer shuttle or airport pick-up services from Indianapolis airport (IND)?
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