Guest reviews
Overall rating
8,5
Excellent
Based on 13 011 reviews
Cleanliness
8,7
Comfort
8,7
Pickup/dropoff
8,6
Value for money
8,5
Pros
"Very friendly and helpful staff."
(in 466 reviews)
"This was a great experience."
(in 309 reviews)
"His customer service was excellent!."
(in 1169 reviews)
Cons
"No cars available upon arrival."
(in 229 reviews)
"Return car process was too slow."
(in 56 reviews)
"Long line to pick up car."
(in 70 reviews)
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
customer service
car was clean
pick up and drop
pick up the car
great customer
great service
friendly staff
car available
car was great
great car
great experience
airport location
great price
picked up the car
drop the car
-
9,6
Pros: Easy pickup great vehicle.
Cons: Kind of pricy per day rate.
review from
-
10,0
Pros: The staff were great! Drop off went very quickly!
review from
-
8,0
Pros: Excellent staff
review from
-
6,8
Pros: The staff was accommodating being that I decided I wanted a larger vehicle when I arrived however they didn't have one onsite. They called the next 3 closest locations and finally the third one had a smaller SUV. Once I got on the road though, I could tell the vehicle wasn't in good condition.
Cons: The vehicle. The brakes went to the floor and it needed a new wheel bearing. It smelled like cigarettes. Going to a full size next time and test driving it before I accept it
review from
-
10,0
Pros: The staff was amazing. They helped us out with everything we needed.
Cons: I really believe enterprise is king when it comes to customer service. I knock on wood that the trend continues but I will definitely continue to rent with enterprise.
review from
-
3,2
Pros: The price in which I booked the vehicle rental.
Cons: I had to go to Indiana because a family Emergency, I booked with you guys because it was the best Deal. Once there I went to pick up the vehicle the Enterprise worker did not give us the vehicle because we didn’t bought a return flight. Very inconvenient. Avis did rent us a car very happy with Avis.
review from
-
9,6
Cons: Wanted a ford transit but received a similar model.
review from
-
6,0
Pros: Staff on-site was friendly and took care of me. They compensated me for the issue I had with the vehicle.
Cons: When I called the office I was met with somewhat of a cold shoulder and kind of dismissed because he had a "lobby full of people". My issue was basically that the car was terrible. Every single speaker was blown and sounded terrible. 6 hours being in the care with no radio...suck.
review from
-
9,6
Pros: Yes
review from
-
9,6
Pros: Great staff and service. I liked the SUV.
review from
-
8,0
Pros: Great staff and process.
Cons: Infinity was pretty uncomfortable for a tall guy like me, as far as SUVs goes. We were also warned several times about the eminent threat of potholes, and that we should get additional protection (blown out tires, towing, etc). Not being familiar with area we got it. NO POTHOLES at all!! #Upsell
review from
-
10,0
Pros: Staff was friendly. Pick up and return process were quick.
review from
-
9,6
Pros: Easy pickup great vehicle.
Cons: Kind of pricy per day rate.
review from
-
10,0
Pros: The staff were great! Drop off went very quickly!
review from
-
10,0
Pros: The staff was amazing. They helped us out with everything we needed.
Cons: I really believe enterprise is king when it comes to customer service. I knock on wood that the trend continues but I will definitely continue to rent with enterprise.
review from
-
9,6
Cons: Wanted a ford transit but received a similar model.
review from
-
9,6
Pros: Yes
review from
-
9,6
Pros: Great staff and service. I liked the SUV.
review from
-
10,0
Pros: Staff was friendly. Pick up and return process were quick.
review from
-
8,0
Pros: Excellent staff
review from
-
6,8
Pros: The staff was accommodating being that I decided I wanted a larger vehicle when I arrived however they didn't have one onsite. They called the next 3 closest locations and finally the third one had a smaller SUV. Once I got on the road though, I could tell the vehicle wasn't in good condition.
Cons: The vehicle. The brakes went to the floor and it needed a new wheel bearing. It smelled like cigarettes. Going to a full size next time and test driving it before I accept it
review from
-
8,0
Pros: Great staff and process.
Cons: Infinity was pretty uncomfortable for a tall guy like me, as far as SUVs goes. We were also warned several times about the eminent threat of potholes, and that we should get additional protection (blown out tires, towing, etc). Not being familiar with area we got it. NO POTHOLES at all!! #Upsell
review from
-
3,2
Pros: The price in which I booked the vehicle rental.
Cons: I had to go to Indiana because a family Emergency, I booked with you guys because it was the best Deal. Once there I went to pick up the vehicle the Enterprise worker did not give us the vehicle because we didn’t bought a return flight. Very inconvenient. Avis did rent us a car very happy with Avis.
review from
-
6,0
Pros: Staff on-site was friendly and took care of me. They compensated me for the issue I had with the vehicle.
Cons: When I called the office I was met with somewhat of a cold shoulder and kind of dismissed because he had a "lobby full of people". My issue was basically that the car was terrible. Every single speaker was blown and sounded terrible. 6 hours being in the care with no radio...suck.
review from
Other suppliers in Indianapolis scored
- 9.1/10 Avis car hires in Indianapolis
- 8.0/10 Ace car hires in Indianapolis
- 8.4/10 Sixt car hires in Indianapolis
- 6.1/10 Payless car hires in Indianapolis
- 8.0/10 Budget car hires in Indianapolis
- 7.9/10 Dollar car hires in Indianapolis
- 7.4/10 Hertz car hires in Indianapolis
- 7.9/10 Airport Van car hires in Indianapolis
- 7.9/10 Thrifty car hires in Indianapolis
- 8.9/10 Alamo car hires in Indianapolis
Where can I find Enterprise hire cars in Indianapolis?
5110 Lafayette Road, Enterprise car hire
Address
5110 Lafayette RoadPhone
+1 317 299 0711FAQs about hiring a car from Enterprise in Indianapolis
How many car hire locations does Enterprise have in Indianapolis?
Enterprise has 18 car hire locations in Indianapolis. Take a look at our Enterprise hire location map to find the best car hires near you.
Does Enterprise have a car hire location at the airport: Indianapolis Airport (IND)?
Yes
Does Enterprise offer shuttle or airport pick-up services from Indianapolis Airport (IND)?
Yes
