Book Payless hire cars in Indianapolis

Indianapolis, IN, United States
Oct 3 — Oct 10
Indianapolis, IN, United States
Sun 3/10
Sun 10/10
Driver's age:


" was timely and pleasant"(in 182 reviews)
" cosmetically"(in 1903 reviews)
" at pickup."(in 630 reviews)


"The car smoke"(in 169 reviews)
"Will there again."(in 229 reviews)
"Have if booked"(in 2293 reviews)

Reviews for Payless in Indianapolis

Overall rating5.4 OkayBased on 225 reviews
Value for money

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They Canceled my booking and charged me a discountCons:I booked on Kayak easily. I had plane delays and was not able to get to Payless until 6pm when on Kayak they said pick up was noon. I did not see anywhere that there was a dead line to pick up or my booking would be canceled. I understand it was later than usual but I did not think to call. I was more concerned with getting flights and missing my connections because of airline delays. I am stuck with no car if I decline and go back to airport to rent another car at a higher rate. I feel I was shafted by PaylessReviewed Oct 22 2015
review fromkayak
Skip Payless RentalsCons:They didn't have the midsize car I rented and put me in an SUV (so much for gas mileage) , at check in/out the TV in the waiting area was so loud I had to yell to be heard, the shuttle took 20 minutes to pick me up from the airport (they didn't answer the shuttle phone the 1st 2 times I called), the workers were very unfriendly on the brink of rude. Save valuable time while traveling and pick one of the other car companies located at te airport-they are 10 minutes away if they answer their phones- instead I lost at least an hour of my trip stuck trying to get Payless to pick me up or take me to the airport. Horrible experience.Reviewed Feb 14 2017
review fromkayak
Not for Professional UsePros:At least we got a vehicle.Cons:I reserved a 12 passenger van, but only when I was at the counter did they tell me they were "overbooked," so all contact information I had provided during the reservation was ignored. They said the best they could do was a 7-passenger "van" which ended up being a Mitsubishi Outlander SUV - two small seats hidden in the trunk. Even with only six passengers, we couldn't even fit a cooler in. This was a business tour with state and federal agency representatives - needless to say Payless singlehandedly caused a lot of embarrassment and potentially ruined the trip. Do not use this company if reliability is even the slightest concern.Reviewed Jun 23 2017
review fromkayak
Pros:Great...courteous, convenient, quality Jeep provided! Great experience!Cons:No problems!Reviewed Jun 21 2020
review fromkayak
You Get What You Pay ForPros:If you're looking for something cheap, you can't beat the price point—it was a very cheap rental. The staffers were friendly (though very understaffed), and pick-up from the airport was very convenient, and both drivers were very friendly.Cons:When we booked through Kayak, Kayak told us we were renting a Chevy Spark—we specifically wanted a smaller vehicle for easier parking, but when we arrived at Payless, we ended up with a larger vehicle. So, I'm not sure if this is a Kayak or Payless issue, but there seems to be some sort of miscommunication between both companies when booking online. I write this knowing that I could've missed some sort of text that maybe said "you might get a car similar to the one you ordered". The car we ended up with was nice, but unfortunately it smelled like previous customers were smokers, and it really did smell horrible, and, we left the car smelling like smokers. Again, we read that Payless' customers weren't allowed to smoke, yet, we ended up with a car that smelled like smoke.Reviewed Jun 20 2018
review fromkayak
There is no catch, it's just a great dealPros:Payless was super convenient and, as their name would imply, cost much less than other options. The shuttle was there waiting when we made it off the plane. Their primary location is about 15 minutes from the airport. For me that was another perk because it was 15 minutes worth of downtown Indianapolis / IND airport chaotic traffic I didn't have to worry about. I had the car for 5 days, paid exactly what I was quoted, and picked up and dropped off the car within 10 minutes of arriving at the office. No funny business at any point. To top it all off, it cost about 1/3 of most options where you pick up the car directly at the airport. I would definitely recommend them to anyone without hesitation.Reviewed Jul 5 2017
review fromkayak
HorribleCons:I was dropped off at the airport, not arriving. There is not a Payless counter at the Indianapolis Airport. So I asked another agency. They informed me that they pick you up at curb side. So I waited 20 minutes for a shuttle. I finally called the listed number and they said I need to call the shuttle from the baggage claim area. (I didn't fly come in that way). Once I spoke to a representative, it took another 25 minutes for the shuttle to come. When I finally arrived at the off site property, it was a trailer with one person working the counter. She was not so pleasant. She said there was a shift change that is why the shuttle was late. Due to all of these delays I was late for my appointment. Once I got to my car, well lets just say it was a yellow banana. Car was ok but I think she gave me that one because I spoke my mind about the delays. My advice to her and to Payless is to put on the reservation that it is an off site location, that you need to make the call in baggage claim (or have another phone at the existing rental counters), and have nicer people working the ticket counters. Oh and it is not the consumers fault for a shift change. You should have that covered where there is minimal time we have to wait at the curb. ThanksReviewed Jun 29 2016
review fromkayak
Pros:everyone at the rental company was very courteousCons:The kayak website advertised that the rental car vendor was "in terminal" it was not in terminal, and was the only rental company that was not. The signage was poor and I only was left to assume that Payless was one of the "off site rental companies" Furthermore, upon return (after the 15 minute drive back to the airport) the airport does not let the rental company drop off at departures, so I was dropped off back at the other rental car companies and walked back to the terminal. The walk is not long, but if you are not on site, you should be dropped off at departures.Reviewed Apr 28 2016
review fromkayak
Cons:The agent told my wife that the road side assistance was included, so she took it. Then, we found out there was an additional daily charge for it when we got the receipt after the rental. They would not make an adjustment and remove the charge, even though I let them know that was not on the reservation. My wife was on her way to visit her mother who was very ill (and died the next day) and admittedly didn't read the rental agreement in detail. But, she did ask if the road side assistance wS included when asked if she wanted the coverage, and was told it was. I will not be renting from Payless in the future.Reviewed Dec 16 2015
review fromkayak
Pros:Staff was great Pickup and drop off was easyCons:The car was extremely dirty. It seemed as if it was not washed or cleaned for the past couple rentals. The car was damaged in various areas. The car should be decommissioned until it gets fixed.Reviewed Jul 27 2020
review fromkayak
Cons:We had a reservation for a premium SUV so our family could go on vacation together. I called and the day before to confirm that everything would be ready and they told me I was good to go. When I arrived, they informed me that they didn't have any card that big and that they wouldn't be getting any. When I asked why I was told y reservation was good to go the lady informed me that it was because I do have a reservation, they just won't have that car. They said they could give us 2 cars for the price of one which was no help in the 6 family members driving together. We had to then find a different rental the day of the trip which ended up being close to the same price and a fast and easy process with another company. I would never go with this company again.Reviewed Jul 31 2018
review fromkayak
Not a solid companyPros:NothingCons:I reserved a full size car, only 1 payless in town had a full size available 3 days before my rental started. I drove across town 36 miles, passing 15 other rental stores, including 2 payless rentals to find out they didn't have a full size available. I was travelling with my wife, 11 year old, and infant daughter to Florida. The website noted a free upgrade if my car wasn't available. I was offered a pickup truck which obviously wouldn't work for my situation, so I was then downgraded to 1 of 2 cars available, a Ford c-max or a mazda 5. I was basically told they overbooked and given a shoulder shrug. We were scheduled to leave in about 2 hours so there wasn't time to find another rental so we took the Mazda 5, which the clerk told me got mid-30's gas mileage, it was actually rated at lower 20's. My wife had to ride 15 hours with her knees against the dash in order for the rear facing child seat to be secured. The car was filthy and the seats were covered with stains and there was a slight mildew smell so I had to take the car home and run an ozone generator inside for 20 minutes before I felt it was safe to drive with my family in. After our trip I returned the can and emailed Payless, a customer service ticket was opened for me, and no one ever called me or emailed me back to check up. To be fair I was credited $20 at the time of rental because of the downgrade, I also drove a total of 100 extra miles nearly between picking up and dropping off the car which all but negated that discount. Very dissatisfied initially and even more dissatisfied that there was no reply to my complaint.Reviewed Apr 10 2016
review fromkayak

Where can I find Payless hire cars in Indianapolis?

7800 Col H Weir Cook Memorial, Payless car hires


7800 Col H Weir Cook Memorial


Monday07:00 - 23:00
Tuesday07:00 - 23:00
Wednesday07:00 - 23:00
Thursday07:00 - 23:00
Friday07:00 - 23:00
Saturday08:00 - 23:00
Sunday07:00 - 23:00


+1 317 777 7337

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Most popular location

7800 Col H Weir Cook Memorial

Most popular car type


Top tips for hiring a car from Payless in Indianapolis

  • Compact car hires from Payless in Indianapolis are around 52% cheaper than other car types, on average

FAQs about hiring a car from Payless in Indianapolis

  • Compact (Ford Focus or similar) is the most frequently booked car hire type from Payless in Indianapolis.

  • Payless has 1 car hire location in Indianapolis. Take a look at our Payless hire location map to find the best car hires near you.

  • Yes

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