Guest reviews
Overall rating
7,1
Good
Based on 2 814 reviews
Cleanliness
8,3
Comfort
8,3
Pickup/dropoff
8,0
Value for money
8,3
Pros
"Great car, nice and clean!."
(in 106 reviews)
"staff very friendly and helpful."
(in 114 reviews)
"Car was clean and decent."
(in 349 reviews)
Cons
"Bad customer service and rude"
(in 109 reviews)
"Everywhere else no cars available."
(in 101 reviews)
"Overcharged my credit card upon return."
(in 49 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
pick up and drop
great car
car was great
car available
picked up the car
compact car
drop off the car
great price
friendly staff
car smelled
long line
great experience
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8,8
Cons: Pickup was slow and disorganized, in part because one of the agents was prioritizing socializing and asking for good reviews than he was moving people through
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9,6
Pros: Very friendly staff at check-in. We needed to measure the trunk capacity before we accepted the car and the staff was helpful and cooperative. Definitely would use Thrifty again.
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9,6
Pros: Friendly staff
Cons: Had to wait a bit to be checked out upon return
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10,0
Pros: John was great
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8,8
Excellent service for the price
Pros: Everything went smooth and great service overall. But if we reach before 6am we need to wait untill it open at 6am which I think they should mentioned in the itenary to plan the flight well.
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10,0
Pros: Very easy out and back in again.
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8,0
Zero Problems
Pros: easy check out, easy check in
Cons: the car did not have Apple Play
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5,6
Pros: Easy process
Cons: Received a vehicle that hadn’t been cleaned from previous renter
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6,4
Pros: No one at drop off. Ridiculous drop off fee. Ridiculous cost for EZ pass and Fuel
Cons: Ridiculous drop off fee and no one onsite at drop off.
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10,0
Excellent service
Pros: Counter staff was very helpful
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10,0
Pros: Super responsive agents at the desk, at the departure gate and also the drop-off point.
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8,0
Pros: It was all smooth and easy
Cons: The price could have been better
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8,8
Cons: Pickup was slow and disorganized, in part because one of the agents was prioritizing socializing and asking for good reviews than he was moving people through
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9,6
Pros: Very friendly staff at check-in. We needed to measure the trunk capacity before we accepted the car and the staff was helpful and cooperative. Definitely would use Thrifty again.
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9,6
Pros: Friendly staff
Cons: Had to wait a bit to be checked out upon return
review from
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10,0
Pros: John was great
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8,8
Excellent service for the price
Pros: Everything went smooth and great service overall. But if we reach before 6am we need to wait untill it open at 6am which I think they should mentioned in the itenary to plan the flight well.
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10,0
Pros: Very easy out and back in again.
review from
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10,0
Excellent service
Pros: Counter staff was very helpful
review from
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10,0
Pros: Super responsive agents at the desk, at the departure gate and also the drop-off point.
review from
Where can I find Thrifty hire cars in Cleveland?
19601 Maplewood Avenue, Thrifty car hire
Address
19601 Maplewood AvenuePhone
+1 877 283 0989FAQs about hiring a car from Thrifty in Cleveland
How many car hire locations does Thrifty have in Cleveland?
Thrifty has 1 car hire location in Cleveland. Take a look at our Thrifty hire location map to find the best car hires near you.
Does Thrifty have a car hire location at the airport: Hopkins Intl Airport (CLE)?
Yes
Does Thrifty offer shuttle or airport pick-up services from Hopkins Intl Airport (CLE)?
Yes