Book Thrifty hire cars in Cleveland

Reviews for Thrifty in Cleveland

Recent reviews

Traveller rating

Excellent

34

Good

11

Okay

8

Mediocre

9

Poor

2

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great pricecar was dirty

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10.0

Car rental counter person was amazing. I did not catch her name but she has a heart tattoo on her throat. There was a short wait for a car so she upgraded me. Thank you!!!Reviewed Aug 18 2022

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10.0

Rocky at pick up was very friendly and professional.Reviewed Apr 10 2022

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2.0

It took forever to rent the car. They needed more staff or just a faster process. Also, the car I was initially given wasn't in the space I was told so I needed to walk back in and have them find me another car. Also, I got a $465 bill when I was only expect $24 charge. I literally used the car for less than 6 hours!!! It was ridiculous and I'm still waiting for my credit card to be refunded. Great value but not work the stress and time I've spend getting my money back. Last rental with ThriftyReviewed Nov 13 2021

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1.9

There was no one at the counter when we arrived and were told that they are hardly ever there. We did not know what to do there was no sign or instructions on the counter or in our email. The security guard said “try the hertz counter. “ we did and got a car after much concern It was the same on the way home and I hav e still not received my email receipt.Reviewed Jul 20 2021

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1.9

Pick up was a nightmare. No cars available and many people waiting over an hour of their scheduled pick up time. I will never rent from this company again. Drop off was easy.Reviewed Jun 23 2021

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2.0

Pros:The drop off went fine. When I told the agent that we turned the car into about our horrible experience picking up the car, he deducted $10 off of the remaining fees.Cons:The pick up was the worst we have ever experienced. From the time that we arrived at the Thrifty counter until we were given the car, it was almost an hour. While we did receive a free upgrade, the wait was totally unacceptable. They gave us a coupon for 15% off of our NEXT Thrifty rental which probably should have just applied to the current rental.Reviewed May 24 2021

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8.0

Pros:Checkout was easy, staff friendlyCons:The car didn’t drive very wellReviewed Jan 23 2021

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2.0

Pros:NothingCons:Would not refund me even though I couldn't travel due to Covid-19!Reviewed Jul 17 2020

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2.0

Pros:Picking up from Cleveland Airport was confusingCons:If my car did not come with a complimentary ant colony. Ants were all over me and my things, distracting me while driving.Reviewed Jul 1 2020

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6.4

Cons:Too much $$$Reviewed Jun 29 2020

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4.4

Pros:Drop-off easyCons:Would not allow to leave lot without purchasing insurance. Nearly doubling the price from what was booked/reserved.Reviewed May 31 2020

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10.0

Pros:Staff were friendly and pick up and drop off were easier than ever before. The car was clean and in a great condition and the rental was quite reasonably priced.Reviewed Feb 2 2020

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• How many car hire locations does Thrifty have in Cleveland?

  Thrifty has 1 hire location in Cleveland. Take a look at our Thrifty hire location map to find the best car hire near you.

• Does Thrifty have a car hire location at the airport: Hopkins Intl airport (CLE)?

  Yes

• Does Thrifty offer shuttle or airport pick-up services from Hopkins Intl airport (CLE)?

  Yes