Guest reviews
Overall rating
7,1
Good
Based on 2 826 reviews
Cleanliness
8,3
Comfort
8,2
Pick-up/Drop-off
7,9
Value for money
8,1
Pros
"Car was nice, fast service."
(in 2675 reviews)
"Friendly staff, easy drop off."
(in 754 reviews)
"Counter- free upgrade, great price!"
(in 776 reviews)
Cons
"Didn’t have any cars available."
(in 130 reviews)
"Very poor customer service skills."
(in 167 reviews)
"Car smelled like dirty feet"
(in 250 reviews)
Recent reviews
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great experience
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10,0
Pros: Staff were friendly and pick up and drop off were easier than ever before. The car was clean and in a great condition and the rental was quite reasonably priced.
review from
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4,4
Cons: Kayak is terrible and the price is misleading. I owed additional fees at the airport. I could have rented for cheaper without using kayak. Instead i got stuck with the „managers choice“ which ended up being a car that was scratched to hell. It was easily the worst car I’ve ever rented and I always pick the cheapest option so it’s not like the competition is tough. Never again
review from
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9,2
Pros: Pickup and drop-off was very easy.
Cons: The only blip we had was trying to figure out how to open the trunk of the car. I didn’t see anyone near the car to ask. As it was raining, we threw suitcases in the back seat and watched a You Tube video to learn how to open it. Knowing that it did not work like any other normal car, some comments may have been helpful.
review from
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2,4
Pros: I liked that it was a new car with space.
Cons: They should have the cars ready. The car was dirty inside and smelling like cigarettes. I booked the car weeks before, and was expecting a clean and odorless car for the price I payed.
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5,2
Cons: Waited an hour when picking up car. UNACCEPTABLE
review from
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6,0
Cons: I parked the car on the return Lane and the agent started yelling at me that I needed to back it up. That is not acceptable. If there is an exact place they should have a sign or person directing traffic. Luckily there are multiple places to rent from at that airport
review from
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8,8
Cons: Pickup was slow and disorganized, in part because one of the agents was prioritizing socializing and asking for good reviews than he was moving people through
review from
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9,6
Pros: Very friendly staff at check-in. We needed to measure the trunk capacity before we accepted the car and the staff was helpful and cooperative. Definitely would use Thrifty again.
review from
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9,6
Pros: Friendly staff
Cons: Had to wait a bit to be checked out upon return
review from
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10,0
Pros: John was great
review from
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8,8
Excellent service for the price
Pros: Everything went smooth and great service overall. But if we reach before 6am we need to wait untill it open at 6am which I think they should mentioned in the itenary to plan the flight well.
review from
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10,0
Pros: Very easy out and back in again.
review from
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10,0
Pros: Staff were friendly and pick up and drop off were easier than ever before. The car was clean and in a great condition and the rental was quite reasonably priced.
review from
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9,2
Pros: Pickup and drop-off was very easy.
Cons: The only blip we had was trying to figure out how to open the trunk of the car. I didn’t see anyone near the car to ask. As it was raining, we threw suitcases in the back seat and watched a You Tube video to learn how to open it. Knowing that it did not work like any other normal car, some comments may have been helpful.
review from
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8,8
Cons: Pickup was slow and disorganized, in part because one of the agents was prioritizing socializing and asking for good reviews than he was moving people through
review from
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9,6
Pros: Very friendly staff at check-in. We needed to measure the trunk capacity before we accepted the car and the staff was helpful and cooperative. Definitely would use Thrifty again.
review from
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9,6
Pros: Friendly staff
Cons: Had to wait a bit to be checked out upon return
review from
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10,0
Pros: John was great
review from
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8,8
Excellent service for the price
Pros: Everything went smooth and great service overall. But if we reach before 6am we need to wait untill it open at 6am which I think they should mentioned in the itenary to plan the flight well.
review from
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10,0
Pros: Very easy out and back in again.
review from
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4,4
Cons: Kayak is terrible and the price is misleading. I owed additional fees at the airport. I could have rented for cheaper without using kayak. Instead i got stuck with the „managers choice“ which ended up being a car that was scratched to hell. It was easily the worst car I’ve ever rented and I always pick the cheapest option so it’s not like the competition is tough. Never again
review from
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2,4
Pros: I liked that it was a new car with space.
Cons: They should have the cars ready. The car was dirty inside and smelling like cigarettes. I booked the car weeks before, and was expecting a clean and odorless car for the price I payed.
review from
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5,2
Cons: Waited an hour when picking up car. UNACCEPTABLE
review from
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6,0
Cons: I parked the car on the return Lane and the agent started yelling at me that I needed to back it up. That is not acceptable. If there is an exact place they should have a sign or person directing traffic. Luckily there are multiple places to rent from at that airport
review from
Where can I find Thrifty hire cars in Cleveland?
19601 Maplewood Avenue, Thrifty car hire
Address
19601 Maplewood AvenueHours
| Monday | 06:00 - 23:59 |
| Tuesday | 06:00 - 23:59 |
| Wednesday | 06:00 - 23:59 |
| Thursday | 06:00 - 23:59 |
| Friday | 06:00 - 23:59 |
| Saturday | 06:00 - 23:00 |
| Sunday | 06:00 - 23:59 |
Phone
+1 877 283 0898FAQs about hiring a car from Thrifty in Cleveland
How many car hire locations does Thrifty have in Cleveland?
Thrifty has 1 car hire location in Cleveland. Take a look at our Thrifty hire location map to find the best car hires near you.
Does Thrifty have a car hire location at the airport: Hopkins Intl airport (CLE)?
Yes
Does Thrifty offer shuttle or airport pick-up services from Hopkins Intl airport (CLE)?
Yes
