Guest reviews
Overall rating
7,6
Good
Based on 2 278 reviews
Cleanliness
7,3
Comfort
7,2
Pick-up/Drop-off
6,4
Value for money
6,9
Pros
"Easy drop, very friendly staff."
(in 854 reviews)
"Friendly staff and super helpful."
(in 577 reviews)
"Great car for slick streets."
(in 2113 reviews)
Cons
"The car smelled like marijuana"
(in 198 reviews)
"Didn't have the car I reserved."
(in 99 reviews)
"Awful customer service, blatantly rude"
(in 148 reviews)
Recent reviews
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Find reviews that mention:
customer service
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car was clean
great car
car available
great service
easy drop
car was great
drop off the car
returned the car
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8,0
Cons: Drop off is very confusing. No one comes to car. You have to find an employee. Car exterior was muddy on the bottom. Interior had napkins and small garbage in the center console.
review from
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3,2
Pros: Pick up was awful. The location where we reserved simply didn't have any cars and the employees did not care AT ALL and made NO attempt to rectify the situation. No manager on site nor did the employees even provide me with a customer service phone number.
Cons: I did call the national number and they told me there was a car available at the airport location. I then requested to be transferred to customer service and they confirmed this, but I had to insist that they reimburse me for an Uber to the airport ($45)--it was not offered to me.
review from
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3,6
Pros: Long line to check out the car. No cars ready I the parking lot. Long line at the rental exit. It took longer to get my rental car then it took to fly from St Louis to Cleveland. I rented from Avis ( only because Hertz had no availability) expecting good service. It was horrible.
Cons: See above. Everything could have been better.
review from
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4,8
Counter help was good, car preparation fair to poor.
Pros: Low cost on one way rental. Friendly counter people.
Cons: Car not clean. Smoke permeated the interior. Window smeared. Gas 7/8 full and I did not notice until after leaving. Left quarter panel dented and scraped. Long shuttle ride to car center.
review from
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9,6
Cons: Hard to tell where to park for dropoff - need more/better signs.
review from
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2,4
Slow and dirty
Cons: It took 35 minutes from the time I got in line to pick up my car (with only two people in front of me) to the time I was able to drive away. 25 minutes of that time was spent after I had paid waiting for the car to be ready. There were dozens of cars in my category available, but for some reason, they decided to only let me take a car that still had to be washed, so I stood outside in the cold waiting for far too long. When the car arrived, there were stains on the driver's seat and a bad smell inside. I was already late for my meeting, so I had to take the car. Won't be using Avis again.
review from
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4,4
Bald tires
Cons: At the Avis in Cleveland I was given a Ford Explorer with tires that were so bald they were illegal, I have pictures of the depth of the tread. It took me another hour to get a car which was scratched and dirty.
review from
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4,0
Only complaint: the car
Pros: Fast pickup, the price.
Cons: Full sized car ("Nissan Altima or equivalent") ended up being a crappy Jeep Compass.
review from
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5,2
Pros: Nice car for the money, but...
Cons: We were sold on a "pre-paid" tank of gas, only to get on the freeway and find that the tank was dead empty. The time it took to correct this almost made us miss our return flight AND it wasn't really corrected; Avis ended up with about a half tank of free gas but ended up charging US for gas.
review from
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4,0
My experience
Pros: The car that I was given was a 2017 Chevy Cruze. The exterior of car was nice and the interior was as well
Cons: Pick up was so confusing there were no signs to point you in the direction of the building. I requested a pick up time of 12:00pm so I could make it to my destination in a reasonable time frame but I was unable to because when I arrived to Avis there were no cars in the parking lot, I was told to come back in 2 hours because they were waiting on cars to be delivered.
review from
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8,4
No full sized cars!
Pros: We reserved an Impala ended up having to drive a Smaller Hyundai Sonata
Cons: I'm a big man and wasn't too happy about having to settle for a Sonata!
review from
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4,0
Flat tire
Cons: got a flat tire.
review from
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8,0
Cons: Drop off is very confusing. No one comes to car. You have to find an employee. Car exterior was muddy on the bottom. Interior had napkins and small garbage in the center console.
review from
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8,4
No full sized cars!
Pros: We reserved an Impala ended up having to drive a Smaller Hyundai Sonata
Cons: I'm a big man and wasn't too happy about having to settle for a Sonata!
review from
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3,2
Pros: Pick up was awful. The location where we reserved simply didn't have any cars and the employees did not care AT ALL and made NO attempt to rectify the situation. No manager on site nor did the employees even provide me with a customer service phone number.
Cons: I did call the national number and they told me there was a car available at the airport location. I then requested to be transferred to customer service and they confirmed this, but I had to insist that they reimburse me for an Uber to the airport ($45)--it was not offered to me.
review from
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3,6
Pros: Long line to check out the car. No cars ready I the parking lot. Long line at the rental exit. It took longer to get my rental car then it took to fly from St Louis to Cleveland. I rented from Avis ( only because Hertz had no availability) expecting good service. It was horrible.
Cons: See above. Everything could have been better.
review from
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4,8
Counter help was good, car preparation fair to poor.
Pros: Low cost on one way rental. Friendly counter people.
Cons: Car not clean. Smoke permeated the interior. Window smeared. Gas 7/8 full and I did not notice until after leaving. Left quarter panel dented and scraped. Long shuttle ride to car center.
review from
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2,4
Slow and dirty
Cons: It took 35 minutes from the time I got in line to pick up my car (with only two people in front of me) to the time I was able to drive away. 25 minutes of that time was spent after I had paid waiting for the car to be ready. There were dozens of cars in my category available, but for some reason, they decided to only let me take a car that still had to be washed, so I stood outside in the cold waiting for far too long. When the car arrived, there were stains on the driver's seat and a bad smell inside. I was already late for my meeting, so I had to take the car. Won't be using Avis again.
review from
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4,4
Bald tires
Cons: At the Avis in Cleveland I was given a Ford Explorer with tires that were so bald they were illegal, I have pictures of the depth of the tread. It took me another hour to get a car which was scratched and dirty.
review from
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4,0
Only complaint: the car
Pros: Fast pickup, the price.
Cons: Full sized car ("Nissan Altima or equivalent") ended up being a crappy Jeep Compass.
review from
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5,2
Pros: Nice car for the money, but...
Cons: We were sold on a "pre-paid" tank of gas, only to get on the freeway and find that the tank was dead empty. The time it took to correct this almost made us miss our return flight AND it wasn't really corrected; Avis ended up with about a half tank of free gas but ended up charging US for gas.
review from
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4,0
My experience
Pros: The car that I was given was a 2017 Chevy Cruze. The exterior of car was nice and the interior was as well
Cons: Pick up was so confusing there were no signs to point you in the direction of the building. I requested a pick up time of 12:00pm so I could make it to my destination in a reasonable time frame but I was unable to because when I arrived to Avis there were no cars in the parking lot, I was told to come back in 2 hours because they were waiting on cars to be delivered.
review from
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4,0
Flat tire
Cons: got a flat tire.
review from
Where can I find Avis hire cars in Cleveland?
19601 Maplewood Avenue, Avis car hire
Address
19601 Maplewood AvenuePhone
+1 216 265 3700FAQs about hiring a car from Avis in Cleveland
How many car hire locations does Avis have in Cleveland?
Avis has 2 car hire locations in Cleveland. Take a look at our Avis hire location map to find the best car hires near you.
Does Avis have a car hire location at the airport: Hopkins Intl Airport (CLE)?
Yes
Does Avis offer shuttle or airport pick-up services from Hopkins Intl Airport (CLE)?
Yes