Book Avis car hires in Cleveland

Pros: Pick up was awful. The location where we reserved simply didn't have any cars and the employees did not care AT ALL and made NO attempt to rectify the situation. No manager on site nor did the employees even provide me with a customer service phone number.

Cons: I did call the national number and they told me there was a car available at the airport location. I then requested to be transferred to customer service and they confirmed this, but I had to insist that they reimburse me for an Uber to the airport ($45)--it was not offered to me.

Pros: Long line to check out the car. No cars ready I the parking lot. Long line at the rental exit. It took longer to get my rental car then it took to fly from St Louis to Cleveland. I rented from Avis ( only because Hertz had no availability) expecting good service. It was horrible.

Cons: See above. Everything could have been better.

Counter help was good, car preparation fair to poor.

Pros: Low cost on one way rental. Friendly counter people.

Cons: Car not clean. Smoke permeated the interior. Window smeared. Gas 7/8 full and I did not notice until after leaving. Left quarter panel dented and scraped. Long shuttle ride to car center.

Slow and dirty

Cons: It took 35 minutes from the time I got in line to pick up my car (with only two people in front of me) to the time I was able to drive away. 25 minutes of that time was spent after I had paid waiting for the car to be ready. There were dozens of cars in my category available, but for some reason, they decided to only let me take a car that still had to be washed, so I stood outside in the cold waiting for far too long. When the car arrived, there were stains on the driver's seat and a bad smell inside. I was already late for my meeting, so I had to take the car. Won't be using Avis again.

Bald tires

Cons: At the Avis in Cleveland I was given a Ford Explorer with tires that were so bald they were illegal, I have pictures of the depth of the tread. It took me another hour to get a car which was scratched and dirty.

Only complaint: the car

Pros: Fast pickup, the price.

Cons: Full sized car ("Nissan Altima or equivalent") ended up being a crappy Jeep Compass.

Pros: Nice car for the money, but...

Cons: We were sold on a "pre-paid" tank of gas, only to get on the freeway and find that the tank was dead empty. The time it took to correct this almost made us miss our return flight AND it wasn't really corrected; Avis ended up with about a half tank of free gas but ended up charging US for gas.

My experience

Pros: The car that I was given was a 2017 Chevy Cruze. The exterior of car was nice and the interior was as well

Cons: Pick up was so confusing there were no signs to point you in the direction of the building. I requested a pick up time of 12:00pm so I could make it to my destination in a reasonable time frame but I was unable to because when I arrived to Avis there were no cars in the parking lot, I was told to come back in 2 hours because they were waiting on cars to be delivered.