Pros: pick-up & drop off super easy!!! quickest i have completed a pickup for a car rental, no frills or attempts at selling you add-ons.
Cons: Everything was awesome!
Super Fast Checkout
Pros: I pulled into the return area, and was completely checked out in about a minute. The rental agent briefly walked around the car, checked the gas guage, and I was done. FAST!!
Cons: The car rental return is difficult to find at the airport. It's off-site, and I didn't see any signs for it as I approached the airport. You have to go through the "Departures" area, and then follow signs to an off-site lot that's about another 5-10 minute drive. Be sure you consider this extra time before your departure!
Cons: I was told drop off was late, but still during business hours. The lights were on at the CLE airport drop off area, and the inside desk was staffed, but no one came out to close out my rental. There was no sign posted advising that this was after hours. After waiting around I finally just dropped the keys in the nightbox. Intuitive, but some posted guidance would have been appreciated.
Pros: Clean vehicle. Fast service.
Cons: Everything was fine.