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8,0 Very Good
Pros:The process was easy.
Cons:The car had a check engine light on and change oil now sign on halfway through the trip.
Cons:The drop off time at Cleveland Hopkins airport was over 30 minutes. There was only one person doing returns and upwards of 13 vehicles waiting in line. Lots of people were honking and upset.
Pros:Friendly staff, quick check in, very nice car.
8,0 Very Good
Pros:drop off was simple. car was nice to drive and clean.
Cons:Car , largre sedan, I reserved was not available, actually there was only one car some what big enough for my use on the lot..and this was at noon. so "free" upgrade from sedan to SUV actually cost me more money in gas.
Pros:Car was adequate. Quoted price was reasonable for a one way rental.
Cons:Rented one way for 24 hours at a quoted price. Turned the car in earlier after 10 hours and they attempted to charge me double. Attendant at the receiving end said "read the contract" which nowhere in the paperwork I was given did it explain that I would be charged double if I turned in earlier. Attendant was extremely rude. I will never rent from Avil or their affiliated company, Budget in the future.
Pros:Friendly, knowledgeable counter help. Convenient location.
Cons:No curbside check in but this is a small location so OK with that.
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