Recent reviews
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- Negative
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10,0
Pros: Drop-off was very easy
Cons: Pick-up took a bit longer than expected but the car had just been returned.
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5,2
Cons: Nobody available to return the cars. When I arrived about 40 cars ahead of me were piled up and nobody was available to process the returns.
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10,0
KC visitor in Pburg
Pros: Good car. Good price. They gave free gas to fix contract issues.
Cons: Not enough orientation on unfamiliar car. Couldn't figure out steering wheel adjustment until we returned the car. Manual was no help.
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9,2
Easy as could be
Pros: It took me about two minutes to return my car and the attendant was very friendly and personable. He also thanked me for following the signs and doing what was expected during the return, since so many others just pulled over where they felt like it, etc.
Cons: My only complaint -- and this is not the fault of Enterprise or any other car rental company -- is the very large fee that's added for airport permits and taxes. Those fees were almost as much as the actual mental fee.
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10,0
Pros: Great customer service at drop off
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10,0
Great experience!
Pros: Everyone & everything was fantastic!
Cons: I forgot my husbands coffee mug in the door of the car
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10,0
Pros: The ease of getting the car and returning it at the airport.
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2,0
Bait and switch
Pros: I'll never know. Up front price offered on Kayak was great, but they didn't deliver on it.
Cons: My flight was delayed by several hours and I called to inform them I needed to move the time to match my arrival. They were "happy" to delay my reservation, then they doubled the rate from what was agreed on Kayak. Unbelievable! Never again. I cancelled and got a car from Hertz instead.
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6,0
One way too EXPENSIVE and credit card required
Cons: When I tried to pick up my car at PIT to drive one way 3 hours to a small town, I was denied the car without a credit card. This information may be I'm the fine print of the online reservation but it was not clear to me until I was denied the rental car. I had a debit card and cash but that was unacceptable for a one way rental. I was stuck at the airport with no way to get to my final destination until I found my credit card in my luggage. Luckily, I found it or what would I have done? Also, the $75 drop off fee is unreasonable for a one day overpriced rental. It cost $200 to rent a car for one day and I feel like I was overcharged. Next time, I will fly to a smaller airport and pay as much, if not less than the car rental. Unless the drop off fee is waived or dramatically reduced.
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10,0
Pros: They met me at the check in point and walked me to the car. Very friendly and helpful
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10,0
Raving about Enterprise
Pros: hi all, The personal were very helpful at lifting my suitcase and very professional. I like the fact that they were the very first rental car spot at the Pittsburgh International airport. They were very efficient at checking my car in when I returned the car.
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2,4
Dangerous Vehicle
Pros: The backup camera, satellite radio and EZ Pass feature.
Cons: Windshield wipers failed, during a 30 min snow storm on the PA Turnpike, very cheap and worn windshield wipers, the became so bad that they wouldnt wipe off the snow in certain parts of the windshield which made my vision completely white, we were forced to pull over for 15 min to clean off wipers on a busy snowy highway. No fluid in the reservoir we had to purchase our own and add it. We called the problems in and they offered us a new vehicle but every location was booked throughout DC.
review from
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10,0
Pros: Drop-off was very easy
Cons: Pick-up took a bit longer than expected but the car had just been returned.
review from
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10,0
KC visitor in Pburg
Pros: Good car. Good price. They gave free gas to fix contract issues.
Cons: Not enough orientation on unfamiliar car. Couldn't figure out steering wheel adjustment until we returned the car. Manual was no help.
review from
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9,2
Easy as could be
Pros: It took me about two minutes to return my car and the attendant was very friendly and personable. He also thanked me for following the signs and doing what was expected during the return, since so many others just pulled over where they felt like it, etc.
Cons: My only complaint -- and this is not the fault of Enterprise or any other car rental company -- is the very large fee that's added for airport permits and taxes. Those fees were almost as much as the actual mental fee.
review from
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10,0
Pros: Great customer service at drop off
review from
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10,0
Great experience!
Pros: Everyone & everything was fantastic!
Cons: I forgot my husbands coffee mug in the door of the car
review from
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10,0
Pros: The ease of getting the car and returning it at the airport.
review from
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10,0
Pros: They met me at the check in point and walked me to the car. Very friendly and helpful
review from
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10,0
Raving about Enterprise
Pros: hi all, The personal were very helpful at lifting my suitcase and very professional. I like the fact that they were the very first rental car spot at the Pittsburgh International airport. They were very efficient at checking my car in when I returned the car.
review from
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5,2
Cons: Nobody available to return the cars. When I arrived about 40 cars ahead of me were piled up and nobody was available to process the returns.
review from
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2,0
Bait and switch
Pros: I'll never know. Up front price offered on Kayak was great, but they didn't deliver on it.
Cons: My flight was delayed by several hours and I called to inform them I needed to move the time to match my arrival. They were "happy" to delay my reservation, then they doubled the rate from what was agreed on Kayak. Unbelievable! Never again. I cancelled and got a car from Hertz instead.
review from
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6,0
One way too EXPENSIVE and credit card required
Cons: When I tried to pick up my car at PIT to drive one way 3 hours to a small town, I was denied the car without a credit card. This information may be I'm the fine print of the online reservation but it was not clear to me until I was denied the rental car. I had a debit card and cash but that was unacceptable for a one way rental. I was stuck at the airport with no way to get to my final destination until I found my credit card in my luggage. Luckily, I found it or what would I have done? Also, the $75 drop off fee is unreasonable for a one day overpriced rental. It cost $200 to rent a car for one day and I feel like I was overcharged. Next time, I will fly to a smaller airport and pay as much, if not less than the car rental. Unless the drop off fee is waived or dramatically reduced.
review from
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2,4
Dangerous Vehicle
Pros: The backup camera, satellite radio and EZ Pass feature.
Cons: Windshield wipers failed, during a 30 min snow storm on the PA Turnpike, very cheap and worn windshield wipers, the became so bad that they wouldnt wipe off the snow in certain parts of the windshield which made my vision completely white, we were forced to pull over for 15 min to clean off wipers on a busy snowy highway. No fluid in the reservoir we had to purchase our own and add it. We called the problems in and they offered us a new vehicle but every location was booked throughout DC.
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