Book Hertz hire cars in Cleveland

Reviews for Hertz in Cleveland

Recent reviews

Traveller rating

Wonderful

7

Very Good

2

Good

1

Okay

1

Fair

0

Mediocre

0

Poor

15

2.0

There are not enough words in this space to explain my horrible and beyond frustrating experience renting a car in Cleveland (airport area) through Hertz. The rental process via Kayak was fine. However, if you ever have a problem with a service booked through Kayak, there is no help from Kayak. Period. This will also be the last time I use Kayak due to their lack of customer service. From the Hertz standpoint, I was told three times by the phone rep that I had to pick up my car at the airport location, which was not near where I thought I had to pick it up (downtown). He insisted. So I went to the airport location to get the car only to be told I had to go downtown. I told them the phone rep insisted I come to the airport even though I was willing, and thought I would go to the downtown location. They said they can't rent a car to me unless I paid a nearly $700 additional fee because I had prepaid for my rental. What does that have to do with anything? Then I was told that I couldn't pick up downtown because their office is in fact closed. I asked why Hertz allowed me to book from an office that wouldn't be open the day I needed to get the car, and confirmed to me it would be available. I was told "It happens all the time and we don't know why." A very long, frustrating time later, and after speaking with two local counter reps and two phone reps, I was able to rent the car from the airport location but told I had to return it to the downtown location and not at the airport. When I returned it to the downtown location as instructed, the first thing out of the counter rep's mouth was "why didn't you just return it at the airport, it would be easier, you can do that you know." He did accept the return at his office and was pleasant. The biggest problem I had was at pick up and return with the phone reps, both who did not have very good English and didn't listen to me, or understand me, and were not willing to assist. No one ever answered a local office number. When I asked to speak to a manager on the national customer service line I was told there is no manager on duty because it was a Saturday. Really? Doubtful. Counter reps push the problem to the national call center, and vice versa. There is also a very big difference in how they treat pre-paid clients with on the spot bookings. Anyway, it was a really horrible experience and never again will I rent from Hertz. They don't know their head from their tail, and have no desire to rectify the problem THEY created, not me.Reviewed Oct 14 2022

review from

4.0

I thought I was picking up at the airport location but it turns out it was about 30 mins away. Seems like it would be a simple fix but I was told that because I booked through a third-party that Hertz couldn't do anything. Also, the vehicle had a strong smoke odor on the interior...not cool when you're traveling with family and small children.Reviewed Jan 3 2022

review from

2.0

The location closed before we could pick up the rental. We were not notified. We were not compensated. We had to pay for travel for that evening.Reviewed Dec 29 2021

review from

10.0

Nothing was wrong great workReviewed Oct 25 2021

review from

8.0

Pros:Staff were friendly and courteous!Cons:NothingReviewed May 24 2021

review from

10.0

Pros:When I first arrived at the rental counter at Cleveland/Hopkins airport, the clerk informed me my rental had been made at another Cleveland location miles away. When I asked if there was anything she could do to help me she imphaticaly said no. A supervisor happened to be there and came to my rescue. She was wonderful. The first clerk was not going to even try to help or ask the supervisor if anything could be done. To her, the mistake and inconvenience didn't matter. Once the supervisor helped things went well and quick. My return person was great!Cons:Perhaps train clerks in regards to customer service. They appear to have NO desire to help solve problems. Thank goodness for a competent supervisor!Reviewed May 21 2021

review from

10.0

Pros:The car was clean and niceCons:Better pricesReviewed May 19 2021

review from

2.0

Pros:Car rental was set for 6:00-- I arrived to the lot at 6:02 as a function of traffic and work. No-one was there to be found as they had closed at 6:00 on the dot which is interesting since this was my pickup time (how can you close at 6 and also rent a car at 6?). Anyways, I called "customer no service" who refused to help me in any fashion. They would not find me a comparable truck anywhere nearby without significant fees. The best they could offer was to replace my $298 rental for a >$600 rental, which is in no way comparable. Needless to say, I ate the loss and rented a car with enterprise. I will never use Hertz or this location again and I'd advise you do the same.Cons:EverythingReviewed May 10 2021

review from

10.0

Pros:Yes. Did not explain the car very well but very courteousReviewed May 8 2021

review from

2.0

Cons:Worst experience I’ve ever had renting a car!Reviewed Apr 26 2021

review from

6.0

Pros:Staff at Cleveland Airport (Rocky) was very good.Cons:Price is incredibly expensive. Hertz lost a customer today because they are clearly "sticking it" to their customers. I did NOT like Kayak in this regard. I searched on "rental cars CLE" and assumed that all choices were at the Cleveland airport location, but this is not true. My rental was way over on the east side of Cleveland, and I had to resolve this at the counter.Reviewed Apr 6 2021

review from

2.0

Pros:the girl behind destCons:help meReviewed Mar 26 2021

review from

More

• 7,8 /10Enterprise Rent-A-Car Hire Cars at Cleveland
• 5,7 /10Avis Hire Cars at Cleveland
• 10 /10National Hire Cars at Cleveland
• 5,7 /10Budget Hire Cars at Cleveland
• 5,5 /10Dollar Hire Cars at Cleveland
• 5,7 /10Thrifty Hire Cars at Cleveland
• 8,4 /10Alamo Hire Cars at Cleveland

• What is the most popular car hire from Hertz in Cleveland?

  Mini (Chrysler Pacifica or similar) is the most frequently booked car hire type from Hertz in Cleveland.

• How many car hire locations does Hertz have in Cleveland?

  Hertz has 3 hire locations in Cleveland. Take a look at our Hertz hire location map to find the best car hire near you.

• Does Hertz have a car hire location at the airport: Hopkins Intl airport (CLE)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Hopkins Intl airport (CLE)?

  Yes