Book Hertz car hires in Cleveland

Cons: I’m highly pissed off and want my money back. My car was for Friday morning at 8:00. I missed my flight out due to extreme pain due to my ankle fusion. I did however get another flight and was there on time Friday morning to get my car. I was told because I had missed my flight they canceled my car reservation. There was no reason that car should have been canceled until after I had missed the car pickup time

Pros: The Hertz counter staff was friendly and helpful.

Cons: The counter had closed prior to our flight's delayed arrival. There was no number to call listed at the counter. We tried calling hertz customer service that night and the next morning which was very frustrating as it couple a couple tries to get through to talk to an actual person, who then wasn't able to help with my questions other than to tell me to call expedia who the car was booked through, which was then also impossible to talk to a human and figure out what to do next. Eventually we just went to the counter the next morning (after expensive taxi and lyft rides) and were able to pick up the car without an issue.

Pros: They did not have the car we reserved and their customer service was awful.

Cons: Everything

Pros: The drop off was easy and so was pick up, and the car was clean.

Cons: They gave me a SUV that was not comfortable at all to sit in while driving, and the worst part was it didnt even have a gps system in it.

Pros: No, I didn’t get the car at Beachwood, I had to go to Bedford. I got there had to wait in line for a long time while picking up and dropping off.

Cons: The car was not clean, it smelled like smoke and the tank was not full.

Cons: They kept staring at the computer like something was wrong but wouldn't tell me. They finally confessed they let my car go to someone else. It isn't rocket science.