Book Hertz hire cars in Cleveland

Reviews for Hertz in Cleveland

Recent reviews

Traveller rating

Excellent

47

Good

16

Okay

22

Mediocre

34

Poor

5

Find reviews that mention:

pick up the carpick up and drop

car was cleanfriendly staff

rented a cargreat experience

car availablecustomer service

wrong locationnever rent

location was closedcar was dirty

10.0

Check in and Check out was smooth and easy. Great attendant at Hertz facility made the whole process a great experience.Reviewed Feb 3 2022

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4.0

I thought I was picking up at the airport location but it turns out it was about 30 mins away. Seems like it would be a simple fix but I was told that because I booked through a third-party that Hertz couldn't do anything. Also, the vehicle had a strong smoke odor on the interior...not cool when you're traveling with family and small children.Reviewed Jan 3 2022

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2.0

The location closed before we could pick up the rental. We were not notified. We were not compensated. We had to pay for travel for that evening.Reviewed Dec 29 2021

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10.0

Nothing was wrong great workReviewed Oct 25 2021

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7.9

Great value for full size car. Thanks HertzReviewed Oct 12 2021

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1.9

They would not provide me the car and blamed me for having a reservation. Nuts!Reviewed Oct 10 2021

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10.0

Booking was easy….simple and received an car upgrade. I like the fact that I didn’t have to drive to the airport to pick up and drop off the car rental.Reviewed Sep 27 2021

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1.9

they had the reservation off site far from airport and would not accept reservation at airport location. Cost $100 to cancel reservation!Reviewed Sep 2 2021

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3.9

When reserving a car at Cleveland Hopkins Airport, the site listed a suburban rental location as "Cleveland" instead of Beachwood OH. This caused me to misunderstand where I was booking the car and therefore, a car was not reserved for me at the airport on a Friday night. At the Hertz customer service counter at the airport, I had to call Hertz customer service, cancel the reservation and rebook it. There were no cars left and I ended up taking a Buick SUV that was not cleaned or reviewed for body damage, which was extensive.Reviewed Aug 24 2021

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1.9

The employees make too many mistakes when booking and are very distracted when attending to you. They have all given incorrect information, taking no responsibility and causing me to pay an extra $97 for my rental. The cars were nice and clean but I am not sure it’s worth the hassle.Reviewed Aug 19 2021

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1.9

I never received a rental vehicle because their policy required I pick it up within a two hour window; which I was unaware of. When I went to pick it up, they were out of vehicles. This was not clearly communicated.Reviewed Aug 19 2021

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1.9

Please be aware that if you need to make changes that is VERY difficult and frustrating. Both companies blame the other and neither one has any customer service.Reviewed Jul 13 2021

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• What is the most popular car hire from Hertz in Cleveland?

  Compact (Dodge Neon or similar) is the most frequently booked car hire type from Hertz in Cleveland.

• How many car hire locations does Hertz have in Cleveland?

  Hertz has 3 car hire locations in Cleveland. Take a look at our Hertz hire location map to find the best car hires near you.

• Does Hertz have a car hire location at the airport: Hopkins Intl airport (CLE)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Hopkins Intl airport (CLE)?

  Yes