Book Hertz car hires in Cleveland

Pros: That location needs more staff; the one person working the desk always seemed very tense, and didn't communicate very well ( different people on pickup and drop off). They were so overwhelmed that the fuel level was just written down as full without checking, I went out to get in and saw that it was less than half; the guy who accompanied me out agreed that it was, but then went I came back a week later with the fuel at precisely the same level as when I received it, the guy there seemed to think it was supposed to be full. So glad I took a picture to be able to correct him. (What if I had allowed him to just send me an email later and not check the car when I was there as he suggested?) Also didn't appreciate my cc number being written out on paper, along with the 3 number code and not even explaining the need for that. Maybe this location could get in the late 20th century and use the tech available to not have to do that? Honestly, this was just one grumpy and tense place; I'll not use this location ever again.

Cons: Hertz needs to have more staff and needs to stress the communication skills that make customer service the linchpin of rental services and invest in technology to keep cc numbers safer.

Cons: I rented a standard size car through priceline. Hertz told me the fee I paid was for a compact. I’m 6’5”, a compact won’t work. I asked them about the difference and they said that’s what you get for going through a third party. I had to pay an upgrade fee to get a car I could fit into.

Pros: I never got the car!!!

Cons: If I got a car and didn’t have to go to another company — and no refund.

Pros: NOTHING. Except for the friendly counter agent who told me "sorry...You won't be getting a car rental today even though you have a reservation"

Cons: Are you kidding me ?? Made a reservation for a Wednesday at 3, had a confirmation code from Kayak, showed up at the Hertz counter, and told there were NO cars until Friday morning ! Waited 2 hours and finally cancelled my reservation out of disgust. Terrible. Shame on Hertz. Never again.

Cons: I accidentally booked the car for Friday to Monday, when we needed it for Thursday as well. When I called to add the additional day, I learned that the price would Go from $84 to $212. I canceled the rental and went with Thrifty instead.

Pros: price was so so

Cons: we waited in line for a half hour.. they only had two representatives and one was on the phone dealing with problems the whole time.. there were no apologies. it also took us 1/2 hour to get out of the parking lot. the car smelled of smoke.