2.0
Hands-down the worst experience I've ever had with car rental. Booked the car in the morning from my hotel room. Took a $35 Uber ride over to the location. There's no one there. Sat around for 10 minutes until someone showed up, took my name and told me there are "no cars available". Even though I had literally just booked one an hour ago through the website. He said it would probably be at least a couple of hours before they got any cars. Suggested I try moving my reservation to the airport location instead. OK.... Could he do that for me? No -- apparently I have to call the 800 number. Call the number. Get stuck speaking to AI, which refuses to let me speak to a person, no matter what I do. Eventually the AI bot tells me I can't change my reservation because it's past the cutoff time. So I hang up. I then ask the guy at the desk if I can just cancel. He says, sure, but you have to call the 800 number, because he can't cancel for me. (Apparently Hertz has never heard of this thing called computers). So I call the 800 number again. I ask the AI bot to cancel the booking. It tells me that it can't because it's past the cutoff. Eventually get through to a person, who cancels it for me. Then have to take ANOTHER $35 Uber ride to the airport, to see if I can rent from another company. Total waste of an hour and a half of my time and a lot of my money.Reviewed May 24 2026
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2.0
The car that I was given was dirty and Ws nit to my standard. Not only was it dirty but also was using more gasoline than anticipated. It drove like n old vehicle I tried to change at the airport location since the downtown had close early. Thrvtrest ent I experir ce was horrible from an agent and Lala. She was unprofessional told me I had to wait.30 minutes. An hour sent by and she refuse to give me service. She kept bfudhing me off told me I was not platinum and get seek g everyone but ne. There are 2 other agrnts they told me I had to see her but she refuse to give md service. After back and forth another agent sas me and gave the exchange. It took over 2 hours to exchange a csr with no long line. This ssx a terrible experienceand I don't hnink I will ever rent from Hertz agsin . Just because I was not platinum I cold not get service? I had hold ststid which ghry claim hsd expired. So now we don't see individuals as customers? All shod be treated with dignity and respect. The Maplewood Cleveland airport was beyond horrible. The downtown location wss where I was given dirty old car.Reviewed Dec 23 2025
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10.0
The courtesy driver to the terminal was excellent!!Reviewed Jun 22 2025
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10.0
The employees on the lot were very helpful, courteous and proffesional.Reviewed Apr 7 2025
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10.0
Car was still dirty and had a weed pen and Escobar vape in the car still. Had to get a rag and clean the windows and screens to drive. Other then that no issues with the rental or such.Reviewed Jan 2 2025
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2.0
I’d like a refund. I never rented and picked up the car.Reviewed Aug 23 2024
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8.0
Check in a bit slow. Check out was speedy. Even received personal transfer to airport, no shuttle. Would rent from Hertz again.Reviewed Aug 6 2024
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2.0
When I rented vehicle I was told all fees and taxes were include. Once I returned the vehicle I was charged an extra 66 dollars for feesReviewed Jun 17 2024
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8.0
I reserved one type of car and somehow in my reservation it was changed to a compact car. It was actually fine but I had purchased separate trip insurance for the kind of car I requested. That made me unsure of whether the insurance would cover the other car type. Fortunately I didn’t need to find out! The man who checked my car in was very funny and nice. Wish I had gotten his name - he found my phone which I left in the car and tracked me down!!!Reviewed Jun 10 2024
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10.0
The inside of the windshield was really dirty. Surprising.Reviewed May 28 2024
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2.0
They did not have the class of car I rented because they were low on inventory so they charged me $100 more because I had to upgrade.Reviewed May 27 2024
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8.0
Taking a lyft to downtown saved me a lot of money vs renting at the airport, but the downtown facility is in an old building. It wasn't as clean (the building... hertz was cleaned and a step up... but getting to it you walk through some ugly)Reviewed Apr 9 2024
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