Pros: Car is clean. Drop of was very easy and convenient.
Cons: When we got to the airport we had to wait for two hours before getting the car because they didn't have any available.
Pros: staff let you read the fine print.
Cons: AVOID this rental car. have all sorts of hidden fees . while booking, it was 'unlimited mileage'. then because i am an Albertan renting in Calgary, it is 200kms per day and have to pay for extra mileage. RIPPED OFF , Used another rental agency last week to go to Victoria BC with real 'unlimited mileage"- well now i know how ROUTES works, i will never ever rent a car there. i actually declined and cancelled the car rental on that day, i went to another agency and get another car for unlimited mileage almost the same price. AVOID this agency !
Pros: no comments
Cons: They have hidden fees, while booking, it was supposed to be unlimited mileage however since i am an Albertan ,it is not unlimited, it is 200kms per day and the agent told me you should have read the fine print . Thats fine! i missed it , i thought it would be "unlimited mileage" as it states . I rented a van from another agency a week ago in calgary , we went to VICTORIA BC with unlimited mileage . So folks, avoid this company , its ripped off - choose a better rental company !
Pros: staff were good
Pros: Yes it was easy to find. Friendly staff as well.
Cons: Not much everything was great.
Pros: Shuttle from the airport. Customer service was great. Only a 500 deposit in Calgary vs 1500 deposit in Mississauga.
Pros: They upgraded my rental due to allow stock on hand, the suv was comfortable but was not as fuel efficient as the one I had expected.
Cons: The car was not cleaned before they gave it to me
Pros: I was unsure about the pick up and drop off aspect, but it went very smoothly and was very little trouble. The staff were very helpful and cheerful.
Pros: Staff was very helpful.
Cons: Didn’t get the vehicle they promised. Tried to double charge me if I keep it an extra day.
Pros: Easy pickup, friendly staff that took time to answer all my questions. Staff (EJ) was nice enough to drive me back to my hotel even though I came in near closing time. Would definitley return.
Cons: Overall great experience. Make sure to really inspect the windshield as a small crack can be cause for having to pay to replace the whole thing. I found a small crack in the windshield before I drove off and it was noted that it was there before I left so no harm no foul. Great service overall.
Cons: If they were open when I arrived from my flight
Cons: It was not particularly clear how to contact them when I arrived. Other than that, good experience.
Pros: Everyone was really friendly and airport pickup/drop was prompt and easy!
Cons: Track the time they close. Booked for 1800 and called and they confirmed. The booking agent states they close at 1900. The local site states 1800. No one will answer the phone
Pros: The price is great, the staffs are friendly.
Great service, great value
Pros: Efficient, courteous and hassle free every step of the way.
Excellent service and excellent price
Pros: I've used the location near the Calgary International Airport twice in the last 6 months. Both times, I've been really impressed. Professional, friendly, efficient service, best price around, and upgraded, very new cars both times. Highly recommended.
Cons: Selection of cars
Pros: New car. I was apprehensive of having an suv rather than a car. It was great. The fellow showed me some of the features and I was off like a jet.
Cons: The wait for pick up was a little longer than anticipated. Could be that the office was quite busy.
0 cares given
Cons: So after your 9 hour flight gets delay for an hour and customs decides to double check you bag for cigarretes, the last thing you want to hear your rental company is "you are 25 minutes to late, your vehicle is not longer available". And that was what they told me, aparently they only keep the booking for 2 hours after the requested time which you only find out if you read the tiny print (I accept that as my fault, I should have read that) but I believe 25 minutes was not long enough for them to rent all the small vehicles on their fleet as their only option was for me to rent a pick up for an extra charge of course. But I could not call them while I was in Immigration or customs so how I was suppossed to let them know I was going to be a few minutes late. I was so mad that I ask to cancell my booking and I dont know if they are going to charge me or not. Still the worst experience I have ever had renting cars.
13 days road trip
Pros: What I like fast transaction, reasonable price
Pros: We rented a truck and got a Dodge 1500 completely loaded. The contract was completely fair and there was nothing out of the ordinary. I did see a comment on here about being charged more money for gas at the end. As per any rental agreement, you return your vehicle with the same amount of fuel that you left with or you are charged a very hefty refilling fee.
Cons: We waited a little bit to be picked up on arrival but after that there were no issues.
Routes car rental
Pros: Fast and reliable, clean car
Watch out for Fees ! This is a scam!
Pros: Ease of rental process.
Cons: The website is exceedingly deceptive. I paid for my car thru Kayak thinking it would be the amount stated when I paid for the car thru the site. When I got my final bill it was $72 dollars more!! (not including their $85 dollar fee for gas!) . This is a scam by both Kayak and the car rental company. I will explore every avenue I can before ever booking thru Kayak or Routes Car Rental again!
Routes Car & Truck Rentals has 1 car hire location in Calgary. Take a look at our Routes Car & Truck Rentals hire location map to find the best car hires near you.
No (according to our data)