Book Routes Car & Truck Rentals hire cars in Calgary

Calgary, AB, Canada
Oct 7 — Oct 14
Same drop-off
Calgary, AB, Canada
Fri 7/10
Noon
Fri 14/10
Noon
Driver's age:

Pros

"Other than that, ."(in 2 reviews)
"Yes friendly & helpful."(in 37 reviews)
"Drop off n simple."(in 3 reviews)

Cons

" them again!"(in 9 reviews)
"We will Routes again!"(in 9 reviews)
"Will this company again."(in 9 reviews)

Reviews for Routes Car & Truck Rentals in Calgary

Overall rating6.2 GoodBased on 43 reviews
Cleanliness
6.8
Comfort
7.0
Overall
6.2
Pick-up/Drop-off
5.6
Value for money
6.2

Recent reviews

Traveller rating
13
4
3
10
0
Find reviews that mention:
2.0
When we came to pick up the car there was only one person working at the front desk so the wait was long. After we spoke to the lady we still had to wait for them to wash the car which they should've done before the customer get there. But the car was good on gas 👍🏻Reviewed Sep 28 2022
review fromkayak
2.0
DO NOT rent from this company. I reserved a car, and paid in full using my MasterCard prior to my trip. When I arrived at Routes to pick up my car, I was told they needed to put a damage damage of $500 on my credit card- no problem as this was in the fine print of the contract. Unfortunately and completely unbeknownst to me, the chip/stripe on my card wasn’t working. As crazy as it sounds, they don’t accept ‘tap’! And they couldn’t input the card manually. I didn’t have another credit card with me (no need as this was the card I used to pay for the car and the contract said to bring this card)…not only did they refuse to let me leave with the car, they refused to issue me a refund! I spoke to someone at Head Office who had the nerve to tell me that I ‘might’ get a partial refund- but that it might take up to 20 days. I emailed them a couple of days later, demanding a FULL refund and that they reimburse me for the $90 in cab fare I had to pay to get to my destination from Routes and back to the airport after my trip. It’s been 1 week since this fiasco happened and I’ve not heard anything back from these people. Do yourself a favour and rent from someone else. They’re crooks.Reviewed Sep 10 2022
review fromkayak
10.0
Great customer serviceReviewed Aug 12 2022
review fromkayak
6.0
Vehicle was a 2022 Kia C instead of a a Dodge Grand Caravan, which was nice. It could have been cleaner, though. Goldfish and french fries were stuffed in little crevices. What upset me was that they claimed a small stone chip on the windshield was my doing and it was not. They charged me $75. So look over the vehicle very carefully beforehand! I asked to see the video of the car before I took it and it was a joke. They used it to say the chip wasn’t there but it proved nothing. It was mostly the dude filming the ground. It was very unprofessional. Lots of people there but no one working the counter to keep things moving. I would never use them again.Reviewed Jul 15 2022
review fromkayak
10.0
Service was excellent and car was perfect! No issues at all!Reviewed Jun 30 2022
review fromkayak
10.0
Excellent A+ If you read everything & you are prepared you will be very glad to save hundreds of dollars. It’s off airport at CYY. You need to have the shuttle phone number on your phone when you are near the tour Busses pick up door and call them. It’s easy and went seamlessly. I was even upgraded to a smother larger vehicle at no charge! 😎Reviewed May 19 2022
review fromkayak
2.0
Wasn’t able to rent the vehicle as they require their insurance as well as your own personal insurance. This wasn’t the end of the world but they still charged me a $50 cancellation charge when it wasn’t noted anywhere when booking. Also required $1500.00 hold on credit card which seems excessive especially when dually insured. They capitalize on providing as little detail as possible. Terrible customer serviceReviewed May 3 2022
review fromkayak
10.0
I had a new car with excellent customer serviceReviewed Apr 9 2022
review fromkayak
6.0
My flight into Calgary was delayed by several hours, my flight landing at 5:25 when the off-airport rental office officially closed at 5:00. I had spoken to someone at the rental office prior to my departure from Halifax and they agreed to stay until 5:30-5:45 so that I could still pick up the car. I called as soon as the aircraft had cleared the active runway, well before 5:30 and received no answer. I was working quite a distance outside Calgary and had to rely on a colleague to collect me from the airport. It was not convenient to get back to the airport and I had to let the car go. On the positive side, the third-party customer service organization contracted by Routes (QEEQ) provided outstanding service working with myself and Routes to apply their policy that charges the equivalent of 1-day of rental for noshow customers. They promptly refunded my prepayment, less one-day of charges. Overall, I'd take a chance on Routes again.Reviewed Mar 18 2022
review fromkayak
2.0
Horrible. Do not ever use this company.Reviewed Mar 10 2022
review fromkayak
2.0
They ask $1500 deposit and you’re only allowed to drive 200km don’t know how it is fair for $80 a day for intermediate carReviewed Mar 9 2022
review fromkayak
10.0
good value, good vehicles, good serviceReviewed Mar 9 2022
review fromkayak

Where can I find Routes Car & Truck Rentals hire cars in Calgary?

130-588 Aero Drive NorthEast, Calgary AB, Routes Car & Truck Rentals car hires

Address

130-588 Aero Drive NorthEast, Calgary AB

Phone

+1 403 398 3930

Good to know

Most popular location

130-588 Aero Drive NorthEast, Calgary AB

FAQs about hiring a car from Routes Car & Truck Rentals in Calgary