4.0
I paid for a full to full vehicle. I was told at the desk they don’t offer this service and we needed to just return the car empty how we found It. This was disappointing, bearing in mind we don’t have any signal and couldn’t initially find a gas station, the counter staff couldn’t direct us to the nearest one.Reviewed Sep 7 2023
review from![kayak]()
2.0
Nothing. We need a vehicle that the passenger seats folded into the floor like a dodge caravan. We booke dodge caravan but the substituted Kia Carnival which did not meet our needs. They also refused to accept the insurance purchased through your site. Please make your customers aware of these failures.Reviewed Jul 5 2023
review from![kayak]()
10.0
Being unfamiliar with the car, we could have done with a little more instruction - eg… the SatNav from our phone and we couldn’t work out the transfer of music from the phone.Reviewed Jul 4 2023
review from![kayak]()
10.0
Upfront, honest, no hidden fees. Upgraded my vehicle when the one reserved wasn’t available.Reviewed May 5 2023
review from![kayak]()
2.0
Reserved a car online, went to the office, the staff told me casually "we have zero car", they said that office only has 4-5 cars, while that day they received 22 reservation from third party. they can't do anything. this place is really not responsible, and delayed my commitment. Never trust them! they not afford to provide a car on time.Reviewed Feb 11 2023
review from![kayak]()
8.0
I rented the car for over 2 months. I was the lone driver. These people will not let even my wife drive it. They said if my wife wants to drive, I have to pay an additional $13-$14 plus..... I think this is not fair.Reviewed Jan 6 2023
review from![kayak]()
8.0
I chose this rental based on price…it was a long rental (45 days). The staff were good…the car was clean. No issues on the return…tho I haven’t yet seen the final charges on my credit card.Reviewed Oct 20 2022
review from![kayak]()
10.0
Everything went smoothly with easy pick up and drop off. The only issue we had was with the brakes after the 3rd day. They were making a thumping noise when we applied them going down steep inclines in the rockies and the steering wheel was vibrating. I was told by a mechanic that the issue was probably a warped rotor so he advised us to not ride the brakes going down a steep hill and to use them moderately.Reviewed Aug 29 2022
review from![cheapflights]()
8.0
Everything was wonderful, but car rental prices are bananas right now.Reviewed Aug 18 2022
review from![kayak]()
10.0
Agent at rental location was extremely helpful. Jeep was very clean and the perfect vehicle for our time in BanffReviewed Aug 5 2022
review from![kayak]()
8.0
Probably a sign of the times, but had to wait about 49 minutes as they had no vehicles ready when we arrived. Overall experience was good. Rental vehicle was clean but not pristine condition (vehicle well used). Operator was very kind to drive us to airport upon returning the vehicle, as a token of appreciation for the wait upon our arrival.Reviewed Jun 19 2022
review from![kayak]()
2.0
Nothing. Terrible customer service. Being open could help. Booked a $2300 dollar hire arrived the outlet is closed. Telling everyone about the extreme poor serviceReviewed Jun 4 2022
review from![kayak]()