6.0
I thought the rental location was closer to the airport. A shuttle should be provided to/from airport.Reviewed Sep 22 2023
review from![kayak]()
2.0
They called me when I was on my way and had no cars. The address featured on the site was also incorrect. This was extremely frustrating and ruined my trip, Driving Force should not be on Kayak because all the information is wrong and they blamed me for it instead of taking accountability for their online information being wrong. They were kind on the phone but still, this is unacceptableReviewed Sep 20 2023
review from![kayak]()
8.0
The staff was excellent and thoughtful. I wish the location was closer to the airport as my original reservation was at a location much closer to the airport. My only complaint is that my original booking was quoted as a total of $436.92 USD and Driving force charged an upfront charge on my Chase account of $800 CAD ($595.33 USD) on 8/16/23 and I received an invoice via email on 8/28/23 for $665.46 CAD and a credit to my Chase account of $106.17 (USD). So the total USD I was charged was $489.16 or $52.24 ($71.25 CAD) more than my booking estimate. I faxed Driving Force about this on 8/28/23 and have heard nothing back.Reviewed Sep 6 2023
review from![kayak]()
10.0
excellent counter personReviewed Aug 10 2023
review from![kayak]()
8.0
GoodReviewed Aug 10 2023
review from![cheapflights]()
2.0
The rental office was closed. The phone help line was not helpful. The company did not honor my reservation and I had to scramble to find another car from another company.Reviewed Jul 5 2023
review from![kayak]()
2.0
Never fulfilled our contract, didn’t have the car we reserved upon arrival.Reviewed Dec 24 2022
review from![kayak]()
10.0
They switched me out for an even better vehicle when the air conditioning in the first one functioned poorly, very thoughtful and proud of their strong reputation.Reviewed Aug 14 2022
review from![kayak]()
2.0
My flight got delayed and the company was closed by the time I landed. They were closed the next day and all weekend. Never got my rental and had to Uber all weekend.Reviewed Jul 4 2022
review from![kayak]()
10.0
Friendly Service, Awesome VehiclePros:The 2016 Surburban LTZ reserved was exactly what we needed to transport 7 with carry-on size luggage on a trip from Calgary to Kelowna. I called in a few months before to ask for either a Surburban or Yukon XL so it was great that Driving Force was able to accommodate my needs. This vehicle had all the added bells and whistles such as, adaptive cruise control, pretty good fuel mileage for it's size, collision sensors, A/C seats (front only), and a pretty bumping sound system. It definitely made it easier for me to feel safe and confident enough to drive the SUV since I normally drive a Mazda 3 so it was a big change for me.Cons:Honestly nothing to complain about!Reviewed Aug 8 2018
review from![kayak]()
8.4
Good Car, Unexpected Extra CostPros:Great customer service at pick up. Shuttle service. Nice vehicle.Cons:Unexpected extra fees, not included in Kayak quote...final cost was $100 MORE...NOT HAPPY ABOUT THAT. Rental company blamed Kayak for not informing me about those fees. I won’t book through Kayak or that company again...not cool to be overcharged.Reviewed Jul 21 2018
review from![kayak]()
10.0
Best car rental experience to datePros:Friendly and easy going staff. We made a few modifications to our booking over the course of a few days and the staff were more than accommodating to our requests. They were a pleasure to deal with and I will look no where else on returning to Calgary for car rental.Cons:Nothing..Reviewed Jul 13 2018
review from![kayak]()