Guest reviews
Overall rating
8,8
Excellent
Based on 205 reviews
Cleanliness
9,0
Comfort
8,9
Pick-up/Drop-off
8,7
Value for money
8,5
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Pros
"Staff was friendly and nice"
(in 3250 reviews)
"Shuttle was quick and easy."
(in 627 reviews)
"Very clean and great car."
(in 5466 reviews)
Cons
"There was no car available."
(in 2389 reviews)
"Car was dirty and worn."
(in 2341 reviews)
"Car was dirty and worn."
(in 2339 reviews)
Recent reviews
Traveller rating
67
11
11
0
8
Find reviews that mention:
customer service
car was clean
great car
pick up and drop
friendly staff
quick and easy
great price
great service
great experience
picked up the car
car available
return the car
great value
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6,0
Pros: The car was great and the drop off team was amazing, even found my credit card and was able to send it back to me after the rental
Cons: Due to flight delays, I ended up landing three hours after I was supposed to. I had registered my boyfriend's phone number in case Alamo called, but they didn't even bother. They left my rental unclaimed and closed, stranding me in Calgary overnight with no vehicle and no hotel and no notice. The next morning they weren't even apologetic and refused to accommodate in any way shape or form since my booking lost an entire day. I ended up having to refuse the reservation until he looked up the rates for my dates and ended up saving over $200... Which he was incredibly reluctant about the whole time. I have never had so many issues with a rental in my life.
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9,6
Pros: Everything was efficient and an excellent car
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10,0
Pros: friendly staff, smooth transaction, new/clean vehicle
review from
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8,0
Pros: It was easy to get in and out of parking and held our luggage nicely
Cons: I would prefer the guy not try to get us to pay for an upgrade . He kept going on and going on about us needing a bigger car .......of course to pay more for . I ordered what o thought we needed and it was fine . No need to waste our time .
review from
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8,4
Pros: It was easy to get the car, the car was perfect, I had a great experience with the overall renting. Easy to get there from the airport, & excellent service at the counter.
Cons: It was a bit too expensive. I was shocked to learn insurance through Alamo would be $30 / day, when I could have gotten it for $12 / day through Kayak. I realize there are differences, but I don't understand the huge spike in price.
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5,2
Cons: There was no windshield washer fluid. The roads were complete slush. It was awful
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8,0
Pros: car
Cons: ca r
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10,0
Pros: Everyone helpful and friendly. The location was easy to get out of and back into. But, there are no gas stations between hwy 2 and the airport so filling the car can be tricky. I filled before I left Calgary but still got charged for a fill up.
Cons: Can’t think of anything that could be improved
review from
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9,2
Cons: WAIT 30 MINUTES AT COUNTER
review from
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4,8
Cons: Charged me more than estimated
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10,0
Pros: Quick check in and Quick selection and out the Door,
Cons: Return process was a little chaotic, and unsafe , cars were coming in all lanes while we are alighting and trying to retrieve our stuff,
review from
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7,6
Pros: Easy to pick up.
Cons: More help on navigating out of facility; less upselling (yes, know that's how companies make more profit... but enough already. Tried to shame me into larger vehicle.. "it;s very small.. more comfortable full size..etc." Full size is too big for getting around a large city; give me what I want.
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