Playa del Carmen hotels near Muelle Navega

Cons: 1. We turned up on day 1 and they advised they hadn’t received our payment. The property then tried to charge us a second time and were extremely rude when I advised we had already paid. 2. The whole place is under construction so we couldn’t use the majority of the facilities. We weren’t given a garden view room, and instead our room was far away from practically everything and right next to a bar that plays music until 4am. 3. The light in the room would randomly turn on during the middle of the night. 4. We could hardly shower as the water would dribble out and then stop. 5. We asked to move rooms and were told we would be put across the road at Panama Jacks and it would be an “upgrade” - well that’s just completely untrue. The lack of communication in relation to the construction was disappointing. Had we had known there was construction going on we would have stayed elsewhere. Would not recommend this place to anyone.

Pros: Very clean hotel. Friendly staff keeps a drink in your hand at all times! The pools were nice & not overly crowded. All the restaurants we ate at were great, I probably gained 10lbs! Had grilled lobster for lunch & dinner about every day!

Cons: The beach wasnt very good because of the seaweed so we just hung around the pools & soaked up the sun !

Pros: The trim itself that’s it

Cons: The tons of construction and ruined beach non of which was said. Also the messing up of one bed in room not except able

Pros: Great hotel. Beautyfull pool facilities.

Cons: We didn't know the hotel was remodeling. There was dust and construction workers around. Also some restaurants and areas were closed due to the construction. We should had some type of warning or some discount. Other than that, it was great...

Pros: Loved this hotel it is smart and sophisticated. Lovely large modern bedrooms and very clean. Great location 2 min walk to all the action on 5th avenue.

Cons: If you don’t like loud music it’s best to stay on right side of building as the bar Next door on the left pumps out music from about 11-19:00 hrs.

Pros: The staff was very attentive and extremely friendly. The food was fabulous and the atmosphere was so festive. Every moment was pleasant.

Pros: Staff and Meals

Cons: CONSTRUCTION

Pros: The staff is amazing and the facilities are in good standing. The room is very comfortable and the food is delicious.

Cons: The hotel is under construction and is not organized.

Pros: Lovely setting and pool , staff are very friendly and accomodating apart from the hard sales people. Activities are many and frequent!

Cons: Noisy! If you are in the block by the Mediterranean restaurant (room # starts with a 4) there is a local bar behind that plays music till 3-4am. Walls are paper thin.. Better to get a room in the main compound the building noise isn't too bad and stops about 10-11pm with an 8am start or so. First night following a 4am finish by the local venue we had 2 sales calls, one from platinum service at 8am then a guy at 9am selling massages! Left the phone off the hook after that day.. It's a shame as the non sales staff were great.

Pros: The staff was excellent

Cons: The property should tell people they are under major construction before booking

Pros: Friendly staff, very accommodating, felt safe, lots of activities. Bed was so comfortable it was hard to get up. Luis: F&B manager very accommodating and exceptional looking after us throughout our visit ; Maria, Alejandra, Victor, Andreas...all were exceptional and fantastic customer service. This was our second visit and was nice to see the same staff remember us, treated us like family. We will be back...after the renovations are completed. Property under construction and not noted anywhere during booking. Room 4209 was located farthest away from anything, directly next to bars which play live bAnds til 0330 am and was extremely loud all night.

Cons: Under construction, no signs posted, lack of “all inclusive alcohol in the room, and unsweet tea was watered down, we had to move rooms right after we got there, room we had was right next to the street bar, light switches & ceiling fan very complicated. Need more UNSWEET, SUGAR FREE SYRUP OR JELLY, and DIET FOOD ITEMS. Lots of people have diabetes and can’t eat sugary foods or people like to eat healthy The ceiling fan kept turning off and the light over the bed would come on randomly all night throughout the night without warning. Other guests stated the same about their room also.

Pros: The bed was very comfortable. The room was very clean. love the jacuzzi & the bottle of champagne

Cons: When we booked the hotel there was no add about the remodeling. A lot of the facilities were not available. The noise, the construction and the workers walking around the facilities weren’t so pleasant.

Pros: Great location and staff with very nice rooms. Very friendly staff, clean , good food beach area and pool. - 24 hr lounge good helpful when returning from late nights in town.

Pros: The resort was luxurious and the staff was very friendly and helpful.

Cons: Some of the daily activities and the nightly entertainment were pretty cheesy. While this resort was more classy in most ways than many other corny all-inclusives, the entertainment was pretty bad.

Pros: it is right on the beach and walking distance to town.

Cons: no food service on the beach. Cheap wine selection.

Pros: great hotel. good dining options for 4 days .. then over 4 days it may start to get repetitive. great staff make you feel very welcome. close to Playa city's shopping and nightlife. all in all a great property.

Pros: Pleasant, friendly staff. Very clean. Food well above average for an all inclusive resort. Excellent location for access to all Playa Del Carmen has to offer. Nice, wide, sandy beach.

Cons: All inclusive can be a bit too much particularly when the many restaurants and entertainment available in Playa Del Carmen is footsteps away. The "standard" wines left something to be desired and would benefit from an upgrade. The resort can be noisy at times depending on the room's location.

Pros: everything was excellent,really!!!

Cons: nothing

Pros: The property is a beautiful jungly location right on the beach, very very close to 5th Avenue. The rooms are beautiful and nicely spaced apart, so felt private despite it being a resort. The rooms super clean, bed was huge! The staff were all so lovely, welcoming and helpful.

Cons: Can’t find anything bad to say!

Pros: Breakfast was great - good healthy options, service excellent. Staff really helpful and friendly. Close to the center for really good restaurants in the evening - recommend PRIMO great food

Cons: Bathroom is a little dated - could do with a upgrade e.g. tiles on floor No fridge in the room to keep water cold

Pros: It was close enough to shopping and restaurants yet the tranquility and lush gardens all around the resort and our palapa villa provided such tranquility. It was absolute paradise. the pools are amazing. Both restaurants Great too!

Cons: The beaches are not swimmable because of the seaweed that is on all the beaches. There should at least be coffee makers in the rooms. There is free coffee on the beach side of Fuegos, but the receptionist said I had to go to the restaurant for coffee??

Pros: Property was beautiful. Staff was outstanding

Cons: Food price

Pros: The service and atmosphere were impeccable

Pros: I was a pleasant surprise, it was a last minute booking, so we didn't new much about this place, but it is very nice, good food, excellent service, beach front and a street away from the 5 ave.

Pros: Location. Bungalows right in front, or near, the beach. Walking distance to Quinta Avenida which is where everything is at. Easy to move around.

Cons: We got to the hotel thinking it was an all-inclusive resort, since we chose the option in the filter for all inclusive hotels to appear.We were surprised when we got there and they told us that we did not even have breakfast included.Hotel has no parking.

Pros: Amazing service and staff, clean and beautiful property, great location on the beach and near all the city center has to offer.

Cons: In room refrigerators would be nice to have.

Cons: A TV was missing in our room.

Cons: We had bed bugs in our room. The management replied to my complaint saying thay they couldn’t find anything in my room. I have pictures with hundreds of bites on my body. Mahekal is disgusting.

Pros: The staff was wonderful, kind and helpful. The location was very easy to get to via the Colectivo from Cancún which is a huge plus. Your worries and cares will melt away as soon as you step foot onto the property. The poolside bar is a great place to hangout and being served drinks on the beach is never a bad thing. Loved this place.

Pros: Beautiful and clean

Cons: I have been to this hotel recently and I will give 2 stars only because the hotel is very beautiful but the people work at the reception are not flexible and they are kind of rude except one that I met my last day unfortunately.

Pros: At check-in, Francisco was amazing and helping us obtain another room for us. He went out of his way to make sure he made us very happy and extremely comfortable. Francisco is the main reason why we give this hotel such a high rating. Overall, excellent resort, best location, great food, great staff.

Cons: We booked ocean front view, however, they gave us pool view with the DJ right underneath our suite. We right back to the front desk and the young lady did not help us, had to wait until the next morning, until the front desk Francisco listened to us and since we lost a night in the room, he upgraded us. He really went out of his way.

Pros: The food and entertainment was especially good.

Cons: At check-in, my sister and I were told we'd have two beds in our room, which is also something we'd specifically requested at the time of booking, but then found that there was only one bed in the room. When I raised this with reception, the man I spoke to was quite rude and flatly told me that there were no twin rooms left. This was not an ideal sleeping arrangement for us. We would have felt much more comfortable in a twin room.

Pros: Generally it was clean and the booze was of good quality.

Cons: No beach, poor service, resort smells bad and the food is not very good

Pros: Stuff been super friendly and helpful! Good food at the restaurants (i visited a few all-inclusive resorts and was most impressed by the food here). * There's a coffee place inside with decent espresso which i loved. * 24h bar service. * There's a sushi place near the pool on the second floor which was decent (we're used to a pretty high standard so i can't go all out saying it was amazing, but enjoyed the variety, attitude of stuff and overall experience). * Really good location - right next to the 5th Avenue which is the main Street (also it has a beach which is not really usable because of massive amount of seaweed - a problem that's known in all of playa) But it is nice to have the view of the sea. We loved the experience and would definitely recommend this hotel and come back ourselves.

Pros: The room was big, clean and super comfortable. The staff was kind and with high service attitude. The all inclusive service was spectacular! Food- amazing. Everything you need is there. Highly recommended!

Cons: Nothing

Pros: Everything, was nice!

Cons: access to the beach you could improve

Pros: Location - close to downtown Carmen Pool some staff

Cons: Standard rooms are closets food was not impressive and repetitive low shelf alcohol for the price we had a lot better

Cons: Steps in the pool

Pros: Location

Cons: The rooms were musty smelling. By the end of the trip, everyone had runny noses from what was most likey mold causing the musty smell. Service was terrible, I understand nothing happens quickly in foreign countries, but they were not helpful and didn't care, unlike other all inclusive I've been to in Mexico. The AC in one room did not work, they didn't not want to move the people in that room to a new room with working AC and instead said "Oh, it's working, you have to wait until the sun goes down for it to cool off." Really? No beach side drink orders, you have to go to the bar yourself. Food left a lot to be desired. The Mexican restaurant did not have AC and when we requested to be moved closer to the patio to feel the breeze, we were told no. There were only three other parties in the entire restaurant! I would not recommend this resort.

Pros: We upgraded to a Seaview. The room and view were amazing

Cons: The food in the Italian restaurant

Pros: Basically everything felt safe the cleaning lady was amazing her name was Irma morales ,the pool I absolutely loved the staff food I was spoiled.

Cons: Having to leave

Pros: Location proximity to 5th ave, Ado bus station and Ferry, room was clean and large, very cute garden

Cons: Upon check-in, the receptionist couldn’t find our reservation which led to unnecessary delay, room had a strong distinct odor when we first got in, breakfast was very basic

Pros: Location, bed.

Cons: Pool, elevator

Pros: Good breakfasts available from the hotel restaurant. Price was only $3.00US for anything on the menu.

Cons: The room needed routine maintenance. Light bulbs out and not replaced, missing shower door, shower head was broken and not replaced until 3rd day. The view from the roof deck is awful due to construction going on all around. The staff is given little authority to make simple decisions. For example, there was a mix up about our breakfast charge. Instead of being able to correct it immediately the staff had to call the manager at home to get his ok. I can't imagine what would happen if there were a real emergency!

Pros: The location is ideal.

Cons: Checking in was difficult.

Pros: The location is half a block from the beach and half a block from 5th Avenue. Our room was quiet, clean and comfortable. The AC was great. The shower was hot and had good water pressure. The beds were comfortable, and the housekeeping was great. As soon as we arrived Fanny was at the front desk and we saw her every evening. Her friendliness was so genuine and we loved seeing her and we came and went about our day. She even gave us a wedding gift as she knew we were moving to a resort to get married after our checkout at Illusion. We had the breakfast included package, which was a simple continental spread with an amazing fresh fruit bowl each day. We paid a couple extra dollars to order some eggs off the menu, which was great value. Our server each morning was Alberto who was always so friendly and attentive. Carlos, the concierge, was great at booking us some excursions as well as making some recommendations for a few restaurants to check out off the main strip. Would stay here again when returning to Playa del Carmen.

Pros: In a great location right near the fifth. Clean, staff were friendly. Cold air con. Great wifi in the rooms

Cons: Check in was slow, but not necessarily their fault. The pool is tiny, very shallow and more of a plunge pool rather than a pool to swim in. The location makes up for it

Pros: The outdoor space, the service and breakfast.

Cons: The outdated room and damp smell in it.

Pros: Great location, helpful staff

Cons: The room and hotel feels dated, needs an update. Rooms does not have proper windows and sunlight. Does not have restaurant though there are plenty on the street downtairs.

Pros: Great location. Good value. Big, clean rooms

Cons: Looking tired now - lots of scuffs etc. Pool area and communal areas need some love. Noisy (but that’s because of the location). No extras.

Pros: Convenient location and relatively clean and the house keeping is sufficient.

Cons: Gets very noisy at night from the restaurants / night spots in the area. The wifi signal is weak in the rooms and disconnects often. No coffee machine / no kettle in the rooms. No microwave. The fridge wasn’t cold. They should atleast provide these for a hotel with no hospitality / no kitchen on the premises. For the price, it’s a classic case of you don’t get what you don’t pay for. So the hotel is okay if you won’t be spending much time in the hotel and mainly to sleep, shower, get up and go.

Pros: Location is perfect, in the middle of all bars across the shopping mall. Staff is very nice.

Pros: The staff was really friendly and help me with all my questions! If you are going to playa please don’t hesitate to stay at this place! It’s in front of H and M and the mall!

Pros: Location

Cons: Where do I begin. We first checked in and David said our reservation was cancelled. When we finally got our room, I wanted to shower since I had been traveling since the night prior, no hot water. I called and David said it was being taken care of. Ok. I took a cold shower. The next day, the water was hot, and all of a sudden there was no water! The next day, my friend was in the shower, the water stopped coming out. Called again to get it fixed. Water starts again , my friend jumps back in to finish up her shower, Brown dirty water comes out. I fill up a cup of the dirty water and take it down to the front desk. He takes a picture and sends it to his manager. Maintenance comes and fixes the problem. We were then promised that the manager would speak to us t be following day because she was not there, she was at the sister hotel down the street and was getting ready to leave. I asked to be moved to a different room, no other room was available because the boutique was under construction! He offers two rooms on two different floors. I asked to be moved to the sister hotel, he said no rooms were available. So we were stuck in this dirty hotel. The next day, I ask to speak with the manager, "oh she's not working today it's sunday". Really??? Our last day the cable goes out and nobody can come out to fix it today. -The boutique website indicates they have a spa- nope -rooftop bar and pool - closed for construction -Did I mention that there was major construction going on right across the street. The In Fashion Boutique website didn't indicate any of this ws going on. This was the worst vacation I have ever had. No compassion for guest here. I will NOT be returning.

Pros: The room is big, 2 showers .. location is great

Cons: We booked 20 min before we came the hotel, so they told us that we need to wait 40 min extra because they didn't get it.. so I showed them the reservation and he told me to go and to wait.. he was very rude and unpleasant.. One more problem was the bed, it was to much soft and we both couldn't sleep all the night the

Pros: only the location and if you are like a vampire, it is good.. there is no windows so no sun light. price seems low but if you compare with ainbnb you get more value for an apartment

Cons: The price was ok, considering that you could get cheaper entire apartment in airbnb. I stayed here to enjoy the amenities of a hotel but ....elevator didn't work and the genius perks didn't apply neither. The front desk woke me up at 10:45am to force me to leave the room at 11am, he said that every hour that passes they will charge 100 pesos and they did charge me becuase i did the checkout at 11:45. the stafff is the worse part, only one person was good out of 5 days

Pros: It is very nice hotel to stay in playa del carmen because it almost right on the 5th ave and very close to the beach.

Cons: What I didn’t like was that the sound proof of the room is not strog and across the hotel there was a night club which was too noisy till 4 A.M.

Pros: Staff all fantastic. location perfect

Pros: The hotel is really good located and the rooms are very comfortable and clean. The staff is super nice and helps with everything. The cost worth the value

Cons: The pool on the roof is little bit empty with no shadow

Pros: Everything was good

Cons: Bar and pool closed to early

Pros: The bed was comfortable and the staff were very accommodating. I took the comforter off the bed (it was quite dirty). I asked for table and chairs for our room and a blanket and the staff brought them right away.

Cons: The website says there is a restaurant but it is only open for breakfast and lunch. We arrived from a long day of travel and there was absolutely no food or drinks available. We had to walk about 5 blocks to a restaurant for dinner. There is a pool bar but it was closed . The breakfast buffet had a lot of Mexican food . They had scrambled eggs but they were lukewarm at best. One morning they had some sausages cut into little pieces. The hotel is located pretty far from everything. You have to take a taxi or walk a long way. Lots of stairs and no elevator. No coffee maker or microwave.

Pros: Large rooms Friendly staff Location was ok

Cons: The gym was very old with no a/c There was no bar as detailed although one of the ladies did make us s couple of drinks st lunchtime The pool wasn't clean

Pros: Very beautiful hacienda, good food,very helpful crew

Pros: Big rooms Staff

Cons: The bathroom

Pros: Location

Cons: Bathroom

Pros: I was given a golf view room. The hostess was very kind and diligent.

Cons: In order to access Playa del Carmen, I had to call a taxi willing or unwillingly. The hotel is kind of hidden within the Playacar community.

Pros: The hotel is lovely!!!.... simply beautiful with details on its construction on every corner outside and in the bedroom. The staff goes the extra mile. They were exceptionally friendly and accommodating and the suite felt like home more than a hotel =)

Cons: The pool is not the best but it is in accordance to the vibe of the hotel which is more like a hacienda like the name says.