Eurostars Hacienda Vista Real

This is not a five-star hotel. I'm a regular here and I book hotels all the time when I'm traveling so I know how it works. I was sold a room which was not the room I received when I arrived, I advised them about the photos on here that don't match what I paid or received. I proved this to front desk staff and they agreed and told me they would tell management. They were willing to upgrade me to the room I paid for but it was already taken. They offered me another free night stay which I kindly refused because I was traveling I couldn't take them up on their gesture.

This is not a five-star hotel. I'm a regular here and I book hotels all the time when I'm traveling so I know how it works. I was sold a room which was not the room I received when I arrived, I advised them about the photos on here that don't match what I paid or received. I proved this to front desk staff and they agreed and told me they would tell management. They were willing to upgrade me to the room I paid for but it was already taken. They offered me another free night stay which I kindly refused because I was traveling I couldn't take them up on their gesture.

Cost and it was relatively quite. Staff was super nice.

Sounds ridiculous -No wash clothes

The location only

We were put in wrong room first night, then switched to a second room with nothing but problems l, then moved to a third room where the TV didn’t work, taps (water) didn’t work, locks on doors didn’t work, it was a kitchenette with no pots, no pans , no coffee maker, only had forks knives and plates. Very disappointed to the point we left after 6 days and paid for another resort.