Hotel The Palm

4 stars
8th Street Between 5th And 10th Avenue, 77710 Playa del Carmen, Quintana Roo, Mexico
Playa del Carmen, Mexico
+52 984 128 0191
7,5
Good
based on 1162 reviews
1 162 reviews
Mon 13/7
-
Tue 14/7
2 guests, 1 room
Deals from
R898
/Cheapest rate per night
Room type
Provider
Nightly total
Standard Room, bed type unknown
R898
Double room, bed type unknown
R904
King room, 1 king bed
R946
23 more Hotel The Palm deals
23 more Hotel The Palm deals
Living room
Lobby
Lounge
Dining room
Pool
Lounge
Bedroom
Pool
Rooftop
Bedroom
Bedroom
Living room
Pool
Living room
Bedroom
Restaurant
Bar
Lounge
Other
Building
Other
Rooftop
Bathroom
Rooftop
Living room
Bedroom
Photos of Hotel The Palm
Overview
Prices
Amenities
Reviews
Location
Tips & FAQs
Nearby stays

Overview

Located within walking distance of Terminal Foranea de Autobuses Station, The Palm at Playa offers free Wi-Fi, a rooftop pool and a private beach. This 3.5-star hotel is close to everything Playa del Carmen has to offer.

This contemporary hotel provides a rooftop terrace, a Jacuzzi and a beauty centre. For a fast and effortless arrival and departure experience, guests can benefit from the express check-in/check-out kiosk.

The air-conditioned rooms at the hotel are modern and have a mini bar, an iPod docking station and a flat-screen TV. They all offer a private bathroom, a telephone and a ceiling fan.

Serving Mexican dishes, Grill provides a convenient setting for an enjoyable meal. Room service is also available during certain times.

The Palm at Playa is located in the popular tourist destination of Centro. Xcaret Eco Theme Park and Xcaret Archaeological Site are an easy car trip away.

7,5
Good
1162 reviews

Latest deals for Hotel The Palm

Mon 13/7
-
Tue 14/7
Standard Room, bed type unknown
R898
nightly with fees
Double room, bed type unknown
R1 292
nightly with fees
Deluxe room, bed type unknown
R1 528
nightly with fees
Double room, bed type unknown
R904
nightly with fees
Standard Room, bed type unknown
R1 066
nightly with fees
Deluxe room, bed type unknown
R1 262
nightly with fees
King room, 1 king bed
R946
nightly with fees
Double room, bed type unknown
R994
nightly with fees
Standard Room, bed type unknown
R1 265
nightly with fees
Standard Room, bed type unknown
R948
nightly with fees
Deluxe room, bed type unknown
R1 821
nightly with fees
Standard Room, bed type unknown
R977
nightly with fees
Double room, bed type unknown
R1 070
nightly with fees
Deluxe room, bed type unknown
R1 291
nightly with fees
King room, bed type unknown
R1 726
nightly with fees
Standard Room, bed type unknown
R1 296
nightly with fees
Standard Room, bed type unknown
R1 501
nightly with fees
Deluxe room, bed type unknown
R2 407
nightly with fees
Deluxe room, bed type unknown
R1 646
nightly with fees
Deluxe room, bed type unknown
R1 689
nightly with fees
Standard Room, bed type unknown
R2 032
nightly with fees
Double room, 1 king bed
R3 689
nightly with fees
Standard Room, bed type unknown
R1 972
nightly with fees
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including fees but not including taxes.

Amenities at Hotel The Palm

  • Private beach
  • Outdoor pool
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Coffee machine
  • Free parking
  • Wi-Fi available in all areas
  • Flat-screen TV

Basics

  • Free Wi-Fi
  • Wi-Fi available in all areas
  • Internet
  • Linens
  • Towels
  • Fan
  • Fire extinguisher
  • Free toiletries
  • Shampoo
  • Smoke alarms
  • Air-conditioned
  • Dustbins
  • Free Internet
  • Conditioner

Services and conveniences

  • Wake-up service
  • Safety deposit box
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Room service
  • Tour desk
  • Key card access
  • Express check-out
  • Bottle of water
  • 24-hour front desk

Outdoor

  • Terrace/Patio
  • Beach chairs
  • Beach towels
  • Balcony
  • Outdoor furniture
  • Private beach
  • Garden

General

  • Window
  • Seating area
  • Garden view
  • Inner courtyard view
  • Sofa
  • City view

Health and safety

  • Daily housekeeping
  • First-aid kit
  • CCTV in common areas
  • Mosquito net
  • 24-hour security
  • Safe

Pool and spa

  • Spa
  • Hot tub
  • Outdoor pool
  • Pool towels
  • Pool with a view

Kitchen

  • Microwave
  • Kitchenware
  • Coffee machine
  • Kitchen
  • Kitchenette

Accessibility and suitability

  • Entire unit wheelchair accessible
  • Disabled access
  • Accessible by lift
  • Upper floors accessible by lift
  • Designated smoking area

Bathroom

  • Shower
  • Toilet
  • Toilet paper
  • Public bath
  • Private bathroom

Dining

  • Minibar
  • Snack bar
  • Restaurant
  • Bar/Lounge

Things to do

  • Eco tourism
  • Beach access
  • Bicycle hire
  • Scuba diving

Parking and transportation

  • Airport shuttle (surcharge)
  • Airport shuttle
  • Free parking

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV
  • TV

Laundry

  • Laundry facilities
  • Laundry service
  • Iron and ironing board

Bedroom

  • Socket near the bed
  • Sofa bed
  • Wardrobe or closet

Workspace

  • Desk

Family friendly

  • Babysitting or child care

Reviews of Hotel The Palm

7,5
Good
1162 verified ratings
Wonderful
547
Very good
198
Good
135
Okay
70
Fair
61
Mediocre
48
Poor
103

Summary of reviews

Guests say
Most guests praise the hotel's excellent location, which is close to major attractions, restaurants, and shops, making it convenient for exploring the area on foot. Some reviewers also appreciated the spacious rooms. However, there are frequent complaints about cleanliness issues such as dust, old towels, and occasional pests. Service receives mixed feedback, with some staff being friendly and helpful, while others are described as unresponsive or unprofessional. Breakfast is generally considered limited and lacking in variety. Overall, the hotel is valued for its location and room size, but could improve in cleanliness, service, and breakfast quality.
AI-generated from customer reviews
Location10 out of 10
Room Size7.5 out of 10
Breakfast3 out of 10
Service2 out of 10
Cleanliness1.5 out of 10
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All reviews

6.2
Okay
Anonymous, Sept 2018
Pros (+) The staff The location. The room is big and nice . Bathroom is excellent. Breakfast is good . Parking place
Cons (-) For a 4 star hotel, I expected to get a clean and prepare room . This wasn’t the case. Beautiful hotel and poor maintenance Very noisy area at night
9.4
Wonderful
Hani, Oct 2017
Pros (+) Centric. Staff a great. Modern and great room . Very comfortable. In the room you have 2 showers A terrace and a lots of small things Like a bag with Towels to the beach . Umbrellas in case of rain , etc Breakfast is good with a lot of choises . Great atención . The pool at the last floor is incredible
Cons (-) We got a room with a terrace to the street. Very noisy. You have to Ask for a quite room . The hotel restaurant try to attract people at night with a very noisy music .
6.2
Okay
Anonymous, Nov 2016
Pros (+) The shower area was beautiful with two ceiling shower heads.
Cons (-) Unfortunately, the showers had no hot water. We reported it to the desk at 8:30. We then went for breakfast, then shopping. When we returned at 11:15, there was still no hot water and we were checking out at noon. Upon checkout, we again complained. The front desk staff said they had someone check it out and it was working okay. It definitely wasn't since on shower was turned to cold and the other...
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Location

8th Street Between 5th And 10th Avenue, 77710 Playa del Carmen, Quintana Roo

What's nearby

  • Parque 28 de julio213 m
  • Albertos SCUBA379 m
  • Terminal Marítima de Playa del Carmen0.6 km
  • La Fe0.8 km
  • Beyond Diving0.9 km
  • Mexico Blue Dream0.9 km
  • Mamita's Beach Club1 km
  • Aviario Xaman Ha1.2 km
  • O2 Mexico1.3 km
  • The Reef Marina2 km
  • Playacar Golf Club2.1 km
  • Guadalupe Church2.5 km

Policies

Check-in/Check-out

Check in anytime after 15:00, check out anytime before 11:00

Cancellation/pre-payment

Cancellation/pre-payment policies vary by room type and provider.
Licence number: 008-007-004904/2025

When to book a room at Hotel The Palm

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

FAQs when booking at Hotel The Palm

  • Where is Hotel The Palm located?

    Hotel The Palm is located at 8th Street Between 5th And 10th Avenue in Centro, 0,5 km from the centre of Playa del Carmen. Parque 28 de julio is the closest landmark to Hotel The Palm.

  • When is check-in time and check-out time at Hotel The Palm?

    Check-in time is 15:00 and check-out time is 11:00 at Hotel The Palm.

  • Does Hotel The Palm offer free Wi-Fi?

    Yes, Hotel The Palm offers free Wi-Fi.

  • Does Hotel The Palm offer free parking?

    Yes, Hotel The Palm offers free parking.

  • How far is Hotel The Palm from the airport?

    Hotel The Palm is 19,1 km from Cozumel Intl. Hotel The Palm is 49,9 km from Cancun.

  • Does Hotel The Palm have a pool?

    Yes, Hotel The Palm has a pool on-site.

  • How does KAYAK find such great Hotel The Palm hotel deals?

    KAYAK scours the web for all room deals available at Hotel The Palm in Playa del Carmen and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Hotel The Palm and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Hotel The Palm.

Nearby hotels and places to stay

Closest

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33% cheaper
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3-star hotel
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3-star hotel
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Cheapest

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5-star hotel
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Coco Azul Hotel Boutique
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3-star hotel
39% cheaperSiesta Fiesta Hotel7.8 Good (1 244 reviews)0,09 kmAdults only, Restaurant, Bar/LoungeR487+
3-star hotel
37% cheaper
Zihil Ha by Oürs
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3-star hotel
33% cheaperHotel Maya Turquesa6.7 Good (2 002 reviews)0,07 kmOutdoor pool, Restaurant, Room serviceR535+

Most recommended

See most recommended stays in Playa del Carmen
3-star hotel
Hotel Lunata - Near Playa del Carmen Main Beach9.2 Excellent (507 reviews)0,1 kmSnorkelling, Restaurant, Room serviceR990+
3-star hotel
Hotel Los Itzaes by 5th av
8.7 Excellent (684 reviews)0,06 kmOutdoor pool, Restaurant, Free Wi-FiR925+
2-star hotel
Hotel Aalada Playa del Carmen
8.6 Excellent (406 reviews)0,15 kmOutdoor pool, Free Wi-Fi, Tea/coffee makerR1 032+
4-star hotel
1% cheaperHacienda Real del Caribe Hotel8.5 Excellent (2 554 reviews)0,12 kmOutdoor pool, Restaurant, Bar/LoungeR795+

Good to know

Value for money

Distance to city centre

Nearest airport

Distance to airport

7,8
0,5 km
Cozumel Intl
19,1 km

Everything you need to know for your stay in Playa del Carmen

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