Hotel The Palm

4 stars
8th Street Between 5th And 10th Avenue, 77710 Playa del Carmen, Quintana Roo, Mexico
Playa del Carmen, Mexico
+52 984 128 0191
7,5
Good
based on 1164 reviews
1 164 reviews
Sat 13/6
-
Sun 14/6
2 guests, 1 room
Deals from
R908
/Cheapest rate per night
Room type
Provider
Nightly total
Standard Room
R908
Double room
R914
King room
R956
31 more Hotel The Palm deals
31 more Hotel The Palm deals
Living room
Lobby
Lounge
Dining room
Pool
Lounge
Bedroom
Pool
Rooftop
Bedroom
Bedroom
Pool
Living room
Other
Living room
Bedroom
Restaurant
Bar
Lounge
Building
Other
Rooftop
Bathroom
Rooftop
Living room
Bedroom
Photos of Hotel The Palm
Overview
Prices
Amenities
Reviews
Location
Tips & FAQs
Nearby stays

Overview

Located within walking distance of Terminal Foranea de Autobuses Station, The Palm at Playa offers free Wi-Fi, a rooftop pool and a private beach. This 3.5-star hotel is close to everything Playa del Carmen has to offer.

This contemporary hotel provides a rooftop terrace, a Jacuzzi and a beauty centre. For a fast and effortless arrival and departure experience, guests can benefit from the express check-in/check-out kiosk.

The air-conditioned rooms at the hotel are modern and have a mini bar, an iPod docking station and a flat-screen TV. They all offer a private bathroom, a telephone and a ceiling fan.

Serving Mexican dishes, Grill provides a convenient setting for an enjoyable meal. Room service is also available during certain times.

The Palm at Playa is located in the popular tourist destination of Centro. Xcaret Eco Theme Park and Xcaret Archaeological Site are an easy car trip away.

7,5
Good rating
Based on 1 164 verified guest reviews

Latest deals for Hotel The Palm

Sat 13/6
-
Sun 14/6
Standard Room
bed type unknown
R908
nightly with fees
bed type unknown
R959
nightly with fees
bed type unknown
R988
nightly with fees
Double room
bed type unknown
R914
nightly with fees
1 king bed
R975
nightly with fees
bed type unknown
R1 005
nightly with fees
Deluxe room
bed type unknown
R1 275
nightly with fees
bed type unknown
R1 305
nightly with fees
bed type unknown
R1 544
nightly with fees
King room
1 king bed
R956
nightly with fees
bed type unknown
R1 745
nightly with fees
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including fees but not including taxes.

Amenities at Hotel The Palm

  • Private beach
  • Outdoor pool
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Coffee machine
  • Free parking
  • Wi-Fi available in all areas
  • Flat-screen TV

Basics

  • Free Wi-Fi
  • Wi-Fi available in all areas
  • Internet
  • Linens
  • Towels
  • Fan
  • Fire extinguisher
  • Free toiletries
  • Shampoo
  • Smoke alarms
  • Air-conditioned
  • Dustbins
  • Free Internet
  • Conditioner

Services and conveniences

  • Wake-up service
  • Safety deposit box
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Room service
  • Tour desk
  • Key card access
  • Express check-out
  • Bottle of water
  • 24-hour front desk

Outdoor

  • Terrace/Patio
  • Beach chairs
  • Beach towels
  • Balcony
  • Outdoor furniture
  • Private beach
  • Garden

General

  • Window
  • Seating area
  • Garden view
  • Inner courtyard view
  • Sofa
  • City view

Health and safety

  • Daily housekeeping
  • First-aid kit
  • CCTV in common areas
  • Mosquito net
  • 24-hour security
  • Safe

Pool and spa

  • Spa
  • Hot tub
  • Outdoor pool
  • Pool towels
  • Pool with a view

Kitchen

  • Microwave
  • Kitchenware
  • Coffee machine
  • Kitchen
  • Kitchenette

Accessibility and suitability

  • Entire unit wheelchair accessible
  • Disabled access
  • Accessible by lift
  • Upper floors accessible by lift
  • Designated smoking area

Bathroom

  • Shower
  • Toilet
  • Toilet paper
  • Public bath
  • Private bathroom

Dining

  • Minibar
  • Snack bar
  • Restaurant
  • Bar/Lounge

Things to do

  • Eco tourism
  • Beach access
  • Bicycle hire
  • Scuba diving

Parking and transportation

  • Airport shuttle (surcharge)
  • Airport shuttle
  • Free parking

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV
  • TV

Laundry

  • Laundry facilities
  • Laundry service
  • Iron and ironing board

Bedroom

  • Socket near the bed
  • Sofa bed
  • Wardrobe or closet

Workspace

  • Desk

Family friendly

  • Babysitting or child care

Reviews of Hotel The Palm

7,5
Good
1164 verified ratings
Wonderful
547
Very good
198
Good
135
Okay
70
Fair
63
Mediocre
48
Poor
103

Summary of reviews

Guests say
Guests appreciated the hotel's excellent central location, spacious rooms, and rooftop pool. The staff received mixed reviews, with some guests finding them friendly and helpful while others experienced unfriendliness. Cleanliness and bed comfort were common concerns, with some guests noting issues with dust, odors, and hard beds. The rooftop pool and proximity to attractions were highlights, though noise and maintenance issues were mentioned. Overall, the hotel is valued for its location and room size but has room for improvement in service and cleanliness.
AI-generated from customer reviews
Location10 out of 10
Room Size6.5 out of 10
Cleanliness2 out of 10
Service1.5 out of 10
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All reviews

6.2
Okay
Anonymous, Sept 2018
Pros (+) The staff The location. The room is big and nice . Bathroom is excellent. Breakfast is good . Parking place
Cons (-) For a 4 star hotel, I expected to get a clean and prepare room . This wasn’t the case. Beautiful hotel and poor maintenance Very noisy area at night
9.4
Wonderful
Hani, Oct 2017
Pros (+) Centric. Staff a great. Modern and great room . Very comfortable. In the room you have 2 showers A terrace and a lots of small things Like a bag with Towels to the beach . Umbrellas in case of rain , etc Breakfast is good with a lot of choises . Great atención . The pool at the last floor is incredible
Cons (-) We got a room with a terrace to the street. Very noisy. You have to Ask for a quite room . The hotel restaurant try to attract people at night with a very noisy music .
6.2
Okay
Anonymous, Nov 2016
Pros (+) The shower area was beautiful with two ceiling shower heads.
Cons (-) Unfortunately, the showers had no hot water. We reported it to the desk at 8:30. We then went for breakfast, then shopping. When we returned at 11:15, there was still no hot water and we were checking out at noon. Upon checkout, we again complained. The front desk staff said they had someone check it out and it was working okay. It definitely wasn't since on shower was turned to cold and the other...
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Location

8th Street Between 5th And 10th Avenue, 77710 Playa del Carmen, Quintana Roo

What's nearby

  • Parque 28 de julio213 m
  • Albertos SCUBA379 m
  • Terminal Marítima de Playa del Carmen0.6 km
  • La Fe0.8 km
  • Beyond Diving0.9 km
  • Mexico Blue Dream0.9 km
  • Mamita's Beach Club1 km
  • Aviario Xaman Ha1.2 km
  • O2 Mexico1.3 km
  • The Reef Marina2 km
  • Playacar Golf Club2.1 km
  • Guadalupe Church2.5 km

Policies

Check-in/Check-out

Check in anytime after 15:00, check out anytime before 11:00

Cancellation/pre-payment

Cancellation/pre-payment policies vary by room type and provider.
License number: 008-007-004904/2025

When to book a room at Hotel The Palm

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

FAQs when booking at Hotel The Palm

  • Where is Hotel The Palm located?

    Hotel The Palm is located at 8th Street Between 5th And 10th Avenue in Centro, 0,5 km from the centre of Playa del Carmen. Parque 28 de julio is the closest landmark to Hotel The Palm.

  • When is check-in time and check-out time at Hotel The Palm?

    Check-in time is 15:00 and check-out time is 11:00 at Hotel The Palm.

  • Does Hotel The Palm offer free Wi-Fi?

    Yes, Hotel The Palm offers free Wi-Fi.

  • Does Hotel The Palm offer free parking?

    Yes, Hotel The Palm offers free parking.

  • How far is Hotel The Palm from the airport?

    Hotel The Palm is 19,1 km from Cozumel Intl. Hotel The Palm is 49,9 km from Cancun.

  • Does Hotel The Palm have a pool?

    Yes, Hotel The Palm has a pool on-site.

  • How does KAYAK find such great Hotel The Palm hotel deals?

    KAYAK scours the web for all room deals available at Hotel The Palm in Playa del Carmen and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Hotel The Palm and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Hotel The Palm.

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3-star hotel
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3-star hotel
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Zihil Ha Hotel
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4-star hotel
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Most recommended

See most recommended stays in Playa del Carmen
3-star hotel
15% cheaperHotel Lunata - 5th Avenue9.2 Excellent (503 reviews)0,1 kmSnorkelling, Restaurant, Room serviceR1 034+
3-star hotel
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Hotel Los Itzaes by 5th av
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2-star hotel
Hotel Aalada Playa del Carmen
8.6 Excellent (405 reviews)0,15 kmOutdoor pool, Free Wi-Fi, Tea/coffee makerR1 324+
3-star hotel
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Zihil Ha Hotel
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Good to know

Value for money

Distance to city centre

Nearest airport

Distance to airport

7,8
0,5 km
Cozumel Intl
19,1 km

Everything you need to know for your stay in Playa del Carmen

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