Good to know
|Distance to city centre||1,1 km|
|Distance to airport||49,5 km|
|"The service and staff were perfect"||(in 64 reviews)|
|"This hotel exceeded my expectations!"||(in 9 reviews)|
|"The rooms are very clean."||(in 5 reviews)|
|"Restaurants are no better."||(in 7 reviews)|
|"We change rooms, but it didn't change anything."||(in 3 reviews)|
Time of year
Show reviews that mention
|additional charge||in 4 reviews|
|customer service||in 97 reviews|
|facilities in pool||in 23 reviews|
|food was very good||in 73 reviews|
|great location||in 44 reviews|
|hotel was very clean||in 20 reviews|
|jack||in 5 reviews|
|mexican restaurant||in 33 reviews|
|ocean view||in 18 reviews|
|private beach||in 43 reviews|
|quality was poor||in 13 reviews|
|room was cleaned||in 8 reviews|
|snack bar||in 23 reviews|
|standard room||in 11 reviews|
They appeared to clean a lot. The bed was comfortable and the staff was always pleasant. Close to shopping.
Plenty of food, however none of it had any flavor, Italian restaurant was gross, couldn't even finish the dish. The Brazilian Meat restaurant was lame, hardly any meat worth waiting for. Took forever for the waiter to come to the table with each meat option (there were 6). Buffet was ok for breakfast but tiring after 2 days and it's your only choice besides room service which is slow so everything is going to be lukewarm. Nearly everything at the buffet was lukewarm and I worried about bacteria due to improper food temps, some was soggy. Jax 24 was not memorable nor was the sushi restaurant which took forever to get food. There is no alcohol in the room, only beer (Sol) is available, room service only brings 2 beers at a time. Pool service was sketchy until we tipped generously, then they paid attention to us, no food is offered, in fact, the waiters don't offer any food, unlike what we had in other all inclusive places. The only beer choice is Dos XX, at any bar, no top shelf alcohol available. Hot water was an issue, took forever for the shower to warm up - about 20 minutes, seriously. No water bottles anywhere except your room. Did not refill refrigerator until we asked. No conditioner for hair. The shows were lame, except the Disney tribute and the rock and roll show however even though people were up and dancing the music stopped. It would have been nice to even have canned music to keep the customers engaged. Else everyone just headed to a bar to drink out of boredom after the shows. There really is no 'adult' pool.
Panama Jack is located next to Avenida Quinta. That offers a lot of options for food and entertainment, depending on what you prefer. Breakfast was ok and the staff was polite.
The location is also a drawback, as it is extremely loud. The hotel offers all day animation by the pool, with very loud music and entertainment until late in the night. Guests can also be extremely loud, not to mention all the noise produced by the ventilation and air conditioning systems throughout the hotel. Overall, I would say that this is not an establishment for anyone who wishes to relax and if you do choose it, I would advise on a room as far away from the pool as possible. Another disadvantage of the hotel is the fact that the beach in front of it, however idyllic, is simply not accessible because of rock formations, therefore you need to walk away from this hotel in order to swim, foregoing all your "all inclusive" privileges... Unless you are the type of traveller who travels to Mexico in order to stay by the pool all day, not minding all the noise from the hotel animateurs and the screaming kids...
All aspects were excellent. Definately going back
Food...same every day for one week...
Very nice rooms especially if you choose a Suite on the beach
The Panama Jack Resorts Playa del Carmen welcomes guests of all ages to recharge amid the beautiful ocean, authentic culture and coastal charm of the Riviera Maya. This family-friendly resort is perfectly located just steps from 5th Avenue’s shops, clubs, restaurants and the ferry to Cozumel. Guests can choose from high-energy activities to low-key oceanfront pools for their preferred combination of fun and relaxation.
With all-inclusive amenities, dining and drinks will be easy to figure out for guests as Panama Jack Resorts Playa del Carmen offers 12 restaurants, bars and lounges throughout its complex. Guests can grab a quick sake and sushi roll or indulge in an authentic Brazilian spread with freshly grilled meats sliced tableside at Pinchos.
Panama Jack Resorts Playa del Carmen offers suites inspired by the sea, sun and sand to all guests with various bed and sleeping configurations. All contemporary suites offer a balcony or terrace along with free WiFi, flat-screen TVs and DVD players plus minibars and a safe. Guests can easily upgrade their suite to add an ocean view, liquor cabinet, cabana or separate living space.
At the doorstep of the Riviera Maya, guests can check out ancient ruins and authentic local culture along the Riviera Maya. With spectacular views of the Caribbean, luxury shopping and a range of outdoor spaces to mix and mingle, guests won’t lack for things to do within walking distance of the resort either. A spa, fitness center and kids club also add the amenities that Panama Jack Resorts Playa del Carmen has to offer guests.
based on 3 006 reviews
Things to know
- Friendly atmosphere
- Clean rooms
- Nice building
- Friendly service
Policies vary by room type and provider.
FAQs when booking at Panama Jack Resorts Playa Del Carmen
Where is Panama Jack Resorts Playa Del Carmen located?
Panama Jack Resorts Playa Del Carmen is located at Constituyentes No. 1, 1,1 km from the centre of Playa del Carmen. Muelle Navega is the closest landmark to Panama Jack Resorts Playa Del Carmen.
When is check-in time and check-out time at Panama Jack Resorts Playa Del Carmen?
Check-in time is 15:00 and check-out time is 12:00 at Panama Jack Resorts Playa Del Carmen.
Does Panama Jack Resorts Playa Del Carmen offer free Wi-Fi?
Yes, Panama Jack Resorts Playa Del Carmen offers free Wi-Fi.
Does Panama Jack Resorts Playa Del Carmen offer free parking?
Yes, Panama Jack Resorts Playa Del Carmen offers free parking.
Does Panama Jack Resorts Playa Del Carmen offer free airport shuttle service?
No, Panama Jack Resorts Playa Del Carmen does not offer free airport shuttle service.
How far is Panama Jack Resorts Playa Del Carmen from the airport?
Panama Jack Resorts Playa Del Carmen is 18,9 km from Cozumel. Panama Jack Resorts Playa Del Carmen is 49,5 km from Cancun.
Can you bring pets to Panama Jack Resorts Playa Del Carmen?
No, pets are not allowed at Panama Jack Resorts Playa Del Carmen.
Does Panama Jack Resorts Playa Del Carmen have a pool?
Yes, Panama Jack Resorts Playa Del Carmen has a pool on-site.
Reviews about Panama Jack Resorts Playa Del Carmen
Most popular landmarks
- Muelle Navega 237 m
- Mamita's Beach Club 0,4 km
- Playa principal de Playa del Carmen 0,6 km
- Parque 28 de julio 0,7 km
- Calle Quinta Avenida 0,7 km
- Yucatek Divers 0,9 km