Phoenix hotels near Herberger Theater Center

Cons: There were a lot of bugs inside the room. There was a cricket in the water closet that I chased around the bathroom for a few minutes to kill it. Then there were small bugs in each sink and tile. When I layed on the bed there was small spider crawling. I killed that as well. Along with a wasps nest directly outside our door. The front desk offered to move us; but we were only there one more night. I asked them to spray and reclean the room. Which was promptly done.

Cons: None

Cons: The pillows and bedding was too soft...no neck or back support in the bedding. Other than that, a wonderful stay...I would stay there again next time in Phoenix

Cons: The bed was only so-so. Mattress seemed old

Cons: I did not like the design of the shower, where it was only partially enclosed with a glass wall, where water could spray out onto the bathroom floor. The mattress was a little hard, and the pillows were a little flat.

Cons: Room service took forever to show up...2hrs later

Cons: Nothing

Cons: No smoking. $140+ rooms but $27 just to park in garage. And no the hotel doesn't pay for it dicount it or validate parking. This was a bummer.

Cons: While I didn't mind, some may be put off by the need to leave the hotel and cross the plaza to access fitness center and breakfast. Both are well worth the "inconvenience"

Cons: Our room's thermostat was not working right. Our room at the lowest temperature was freezing but at any higher temperature our room would be way too hot. There was no door on the shower which caused water from the shower to get on the bathroom floor, making it slick and a fall hazard. Our bed had no sheet, just the comforter and a small throw blanket. We had to request a sheet and add it to the bed ourselves. We had a very difficult time getting comfortable enough to sleep.

Cons: Would have liked to have had a magnifying mirror in the bathroom for putting on my makeup but there was lots of light.

Cons: A larger swimming pool with shaded areas would be nice. Otherwise, no complaints.

Cons: Decided to stay in instead of going out and the bar staff at the hotel was horrible waited 15 minutes for first drink and then couldn't remember what the drink was. It was super expensive and staff not very personable

Cons: The Concierge Room is advertised as being for guests with rewards points at the Platinum or Gold level plus one guest. The hotel opened the Concierge Room to hundreds of pre-teen and teenaged girls unchaperoned, competing in a national ballerina event in the city. Business and professional guests very disappointed.

Cons: Limited menu for dinner. Outdoor chairs and tables are great but had bird droppings on them.

Cons: The gym is very small and they were renovating so you could hear work being done and the elevators were really slow.

Cons: Nothing all was excellent

Cons: The pool is poorly maintained. We were there for three days and it wasn’t cleaned once. It is also very small. Most importantly, for being a boutique hotel there are certain standards one must meet. For example, one ply toilet paper I might expect at a Motel 6, not here; only having one wash cloth for two people, and having to call each day to get the 2nd wash cloth is irritating. There was no information binder in the room, you have to look online to get all the hotel information that deals with Hotel services and you have to pay for the WiFi. Finally, charging $35, a night to park at the hotel is just ridiculous.

Cons: The hotel is basic. No real amenities. No sundries shop as well. There is a small pool and a standard gym. Some of the equipment is a bit old. The only plus is location. It is located right across from the Biltmore mall that has many upscale shops and dining options.

Cons: Nothing. But the quality of the towels in the bathroom felt below the standard of the hotel in general.

Cons: We only wish we could have stayed longer!

Cons: Free Parking.

Cons: The price of parking. I think it’s obsurd to charge guest to park!

Cons: The cost of parking at $33 plus taxes with no other option is very overpriced

Cons: not able to order morning room service the night before

Cons: I expected the bed to be a bit more comfortable. I could feel my husband moving around in his sleep. I The valet service was very nice, although $36 was very expensive for overnight parking and he didn’t help load the bags into the trunk when we picked up the car at checkout.

Cons: They do not have supplies/equipment to handle the capacity. We needed another blanket and were told they ran out. They do not have nearly enough chairs at the pools. There were 10 lounge chairs at our pool. I know they cannot provide enough chairs for every guest but there is absolutely no excuse why there were not at least 30-40 chairs at each pool. There was certainly room for that many. People at the pools were angry. The teenagers that work at the oasis pool were rude. Instead of being a relaxing experience, it was over-crowded and stressful.

Cons: The waterpark was supposed to open on February 18th per the website and a phone call to the hotel - so we booked from February 20th to 24th. What they failed to inform us was that the Waterpark was only open the weekend before and the weekend afterwards. When we arrived on the Monday the person who greeted us and showed us to our room talked about the Waterpark being great and only later did we find out it was closed. We got 2 nights of the facility fee refunded, however the other 2 nights were not refunded and we chose this hotel especially because of the waterpark. Very disappointing.

Cons: Requested newspaper three times - never received - front desk and "grand service" said that paper would be delivered as it was part of " resort fee" which I was required to pay Asked for creamers for coffee in room never delivered TV says you can check out via tv but cannot - line was half hour long Facility is nice but dated and worn Service in bar was understaffed, "free" appetizer (with two drink minimum) never arrived Mandatory $45.00 plus tax resort fee seems excessive considering poor service

Cons: The room was clean, great location close to shops restaurants and more. Plenty of things to do at resort.

Cons: How busy the pool area is with kids. I am not sure how they can help adults that are not traveling with kids but I'm sure they would be annoyed with the level of kid noise. I think the parents allow the kids too much freedom with little parent supervision even late at night. I feel they should have curfews for the kids. If you are seated over the bridge you must bring your shoes to the lazy river or your feet will be burned. I feel they should have more entrances to the lazy river to much congestion in one area

Cons: Many reviews have the Arizona Grand Resort on the top of their list, but the truth is the options are few, the facilities are dated, and the atmosphere has very little energy. Don't get me wrong, this is a nice hotel, however, in terms of resorts, it does not belong in the same conversation with any of the Scottsdale or Sedona facilities. Very disappointing considering what was being sold. A three-night reservation, we left after one evening.

Cons: As a 4-star resort, I expected just a bit more. Water pressure was poor, not all of the shower features functioned properly, dirty towels were left by the cleaning staff outside our door for extended periods. The $50 + tax resort fee per day seemed a bit excessive - especially when the water park was only open on the weekend and we were not able to use it.

Cons: The food and drinks at the pool were very expensive and not worth the money.

Cons: Staff service was shockingly bad. The property claimed there was an upgrade ... still old and dirty looking. Price of food was very high. They call this a resort ... more like a glorified hotel. Would not recommend this property ti anyone.

Cons: We didn't love not being able to bring a few snacks into the waterpark. They make sure you have to buy them there.

Cons: Expensive Resort Fee $40/night + tax... ouch! I thought $20 was the standard? Room Service charge $x delivery fee + 23% gratuity... 23%! Highest we've ever seen. (And the food wasn't that great) Got a great deal on the room, but the resort fee and expensive food options will keep us from staying there again.

Cons: No microwave

Cons: Bed was not the most comfortable I have used in a hotel. Especially for the money. As to be expected, the food service on site is extremely expensive. Resort fee is high and not optional - they get ya!

Cons: cost of food & drinks to expensive

Cons: No ice machine on every floor.

Cons: Bar closed at midnight

Cons: There's a resort fee that should just be included in the price but it's for a good reason and the room service is a bit high .

Cons: Water park hours vs check in/out time. I checked in on Friday night and water park didn't open til next day and I had to check out prior to going to the park.

Cons: menu choices for romm service a little limited

Cons: Restaurant had good quality food just a little overpriced.

Cons: Tasteless coffee forces you to go to the Starbucks counter or dining room. Be sure to turn on the exhaust fan in the shower and/or keep the bathroom door mostly closed when showering. Learned that the hard way when the smoke alarm over the bathroom door was set off. According to the woman at the front desk, some of them are sensitive and can be set off so you have to open the terrace door to get it to stop.

Cons: Most things shut down about 9pm. The waterpark closed at 8pm, which was fine. The resturants closed at 9pm. The Lobby bar closed early was well. The resort was great for the kids, but left few options for parents.

Cons: This trip we experienced a lot of horrible service, missed room services, not being attended to while at one of their restaurants. the exception was the last night we were there. I spent $5000 over a course of 6 nights we stayed..I would expect way better service when ones pays this much. Im considering not coming back due to the service not matching the price I paid. I also feel the resort could use a bit of updating and repair. Eep in the room when we had burnout light bulbs and once again they were never replaced on our stay.

Cons: Furniture somewhat dated; very small bathroom; stained carpet in living room (except for that, the suite was very clean).

Cons: DO NOT LIKE THE EXTRA CHARGE AT THE DESK OF $49 FOR WHATEVER. I WAS CHARGED AN ADDITIONAL $110 WHICH $55 IS REIMBRUSED AFTER SO MUCH TIME. CHARGE WHAT YOU WILL AND LEAVE IT AT THAT. WE COME FOR THE SLIDES & LAZY RIVER LIKE EVERYONE ELSE. BUSINESS MAYBE DIFFERENT.

Cons: Resort fee seems over the top considering daily rate being charged

Cons: We were unable to check in early, so they said they would text us when our room was ready which should have been by 4 because that's the time of check in. Around 4:30 still no text, so we decided to go check ourselves. When I spoke with the woman at the front desk about checking in she said our room was still not ready. Luckily she moved something around and got us into a room, but what if I hadn't gone to the front desk and just waited for a text who knew how long we would have waited. If check in is at 4 then we should have been in a room by that time. Also the housekeeping never came to clean our room on the second day which I found very odd.

Cons: There are a few small areas that the resort could improve on: -I noticed it was very difficult reaching hotel staff by phone. I tried every single line (ie Guest Request, Room Service, Front Desk..) just to try to reach someone. This happened to me about 5-6 times within my first 36 hours. They could work on beefing up availability of folks to answer phones. -The spa was fantastic, and one of the showers was very dark, and had one ceiling light which was not in the shower. This made the room dark after pulling the shower curtain. It didn't do justice to the overall appearance to the spa. -Also I would recommend the spa supplying a few creature comforts in the locker room, such as disposable combs for people to use after showers.

Cons: The upkeep has gone downhill, things out of order or in need of repair / upgrade.

Cons: Our room was dirty. It didn't look like the bath tub had been cleaned at all. I had to rinse several hairs down the drain before I could even shower my kids. The carpet was absolutely terrible which became extremely noticeable once my 10 month old started crawling on it. The service was ok some of the staff was super friendly and helpful others were almost rude. All of that being said, I would still stay here again with high hopes of the room being a little cleaner.

Cons: The practice of a mandatory resort fee seems to be a gouging tactic if you don't use the services. Not against this property specifically, just the industry practice. Other than that, a pleasant stay.

Cons: Rooms are a bit dated. Water park was smaller than I was hoping. Not a lot of choices for dining on resort during summer.

Cons: For the cost the facilities were very dated.

Cons: How early check out was not the best.

Cons: Pool was gross - they didn't bother to skim it over 4 days if was there and there were tons of dead bugs including bees and a cockroach. Saturday morning they had no towels and weren't even trying to fix it. Maids entirely blocked the hallway with their carts and didn't bother to move to let us off the elevator. Lazy river is nice when it's not busy, but was very crowded on the weekends.

Cons: Rooms need updating. Pool dirty. 90% kids. They should advertise this resort as a kids and family resort. Not a good value for the money

Cons: Nothing to complain about

Cons: Dated

Cons: Hvac was loud. Tv had cords and boxes hanging out the side. Guests ran around screaming and play until 11pm

Cons: They boast "millions of dollars in recent renovations" but the rooms are just awful. I remember this resort from many years ago, and at the time it was very nice. They have basically let the whole place become run down and have milked it for all the money they can get out of it. It is a run down crappy "resort" now, and should be condemned.