R11 024 Find Cheap Flights to Phoenix – Compare and Save

The flight itself was fine, food was expired and gross, staff were mostly amazing! KLM messed up rebooking for our first two flights that got cancelled and we almost didn’t make it to Amsterdam for an additional two days

I think I previously submitted my feedback about flight lead Katherine in a different field by mistake. Please see those comments. Comments for Hyd to AMS are it was good. The flight lead and service met expectations for satisfactory high quality service but the flight lead did not stand out as exceptional as did the leads on the other two flights so I don’t remember anything specific one way or the other besides the fact I was satisfied.

Flight lead was a gentleman with silver hair and he went out of his way to shake hands and interact with each passenger seated in business class. A medical emergency took place during our flight and he handled it with perfect poise and professionalism. He was gracious and confidently competent. Just what you want from a leader,

Crew is not the cheerful type. very slow meal service (this is their style as have flown this many times)

Legroom not all it could be, especially when the seat in front is reclined. Otherwise it was good, food and beverage were nice.

This fight left ahead of time which meant it arrived early which was great. Staff were very professional, but as with all these Short hop Flights the food was a disappointing snack There was no entertainment on this flight, but I did not expect any

I flew premium economy and this was a good option. Although the seats didn’t recline much, I was able to get some sleep with my head propped against the window. The food was good and the entertainment was wonderful The staff were very attentive and professional

Seats were nice and comfy. Crew was polite and attentive. Business class is awesome and worth the money.

It was operated by Delta. Boarding took a long time. How difficult can it be? Overall decent trip. Liked the Salt Lake City airport. Better option than Chicago for transfers.

We left one hour late because of technical difficulties. The economy comfort seats are great for the price. The crew was mediocre, they do not provide a pleasant experience, they just deliver food and drinks and give orders, not very amicable, no service and hospitality focus.

Lounge was top notch h with great variety of food and drinks. Cabin crew were great. Smooth flight.

My seat 3G did not go down fully and the buttons were not working properly

Great staff, great experience, made a 2 hour delay very bearable

Food was the worst I’ve had on a VA flight. Normally it’s a lot better

The staff was not very polite but the flight was very very nice and comfortable and the entertainment was great

My ticket was for Premium Economy and all the seats were taken, I was placed in Economy class and I’m looking for a refund.

Unfortunately delayed 2 hrs due to faulty tyre.. which had to be changed, but better safe than sorry.

Lots of legroom on the flight. No interaction from the staff at all on the plane. They only attended to the First Class passengers. There was no entertainment. Security I was body scanned even though I hadn't set off an alarm, my father-in-law in his 80s, was stopped and subjected to a through body search, told that they would have to place their hands in intimate places. There were several border guards present, and as we walked off we could hear the TWA officer talk about the procedure as if he was training. My father-in-law was a little upset about the whole process. A kind explanation would have been more acceptable, and it felt dehumanizing to him.

Needed a 6 hour lay over in Atlanta. How can this be avoided ?

Security area in terminal 3 needs to be made much nicer. Less claustrophobic and use of glass and big ceilings wouldhelp

It was fine for the most part. But the volume on the announcements was way too loud, and the cabin temperature was chilly. We had the hardest landing I've ever experienced- I think it hurt my back, and the tires squealed when we touched down.

I liked the snacks and the flight attendants were friendly.

Absolute disaster. Rude, uncooperative staff. Staff ignores and pretends you don’t exist when you are asking them a question. Erroneous departure gate and baggage claim information. Equipment not working for purchase of drinks. Overly expensive baggage check-in fees. Overly crowded. Dirty airplane. Passengers coughing incessantly as if they were being gassed. Circled airport in flight several times and waited on the tarmac for 1.5 hours. The worst experience ever. Consider another industry. The travel industry is not for you.

The flight was mostly on time, smooth and deplaning was quick. Baggage was really quick at the claim. Comfort was so-so and I paid for economy plus. It was still too crowded and why was a family of 5 scattered all around the plane?

Original plane sidelined. Had to wait an hour for replacement.

Great! The plane was decently sized and comfortable. The staff was nice and there was great in flight entertainment

The plane was delayed 2 hours. The wifi did not work. The seat in first class was not comfortable because the bottom felt like it lost all of its padding. And I did not like when the flight attendant made me wait at my seat to use the bathroom and didn't tell me why. If there were too many people using the 1st Class bathroom, she should have told me to go in the back, coach bathrooms. I guess I have to feel fortunate that they found 2 local pilots to still fly the plane tonight after the original pilots ended up at an airport 60 miles away due to high winds.

The flight experience was very good! Especially the United Club!

The flight from Ottawa to Chicago took a lot longer due to DC in Ottawa. We got to Chicago and went to our gate to catch our flight. We only had nine minutes I found that very stressful.

Boarding crew at the gate were hilarious and made boarding run.

The customer representative that helped me when I checked in was horrible as she told me I couldn’t check my bag because I missed the 45minute rule by 2 minutes - because of the line at the counter My connection flight was delayed too

The flight landed in Phoenix and taxied the runway for 15 additional minutes. I had a connecting flight I barely made it to because of the delay of the plane taxing the runway.

I have executive platinum status with American Airlines. It seems impossible to be upgraded anymore and I’m never offered a cheese plate or thanked for my loyalty.

American Airlines didn't allow us on the flight as there were delays for a ground stop that couldn't get our flight from Baltimore to the gate. When we needed help rebooking there wasn't a gate agent available to help us either.

Check-in process was poor, very poor, only one person to check-in all passengers, so if one passenger had a check-in issue, all other passengers were delayed. All check-ins should have two airline staff to check-in passengers.

mechanical problem delayed more than 2 hours on the run way.

They are always helpful and kind. The staff is efficient and professional.

Terrific flight, had a good seat. Flight crew was wonderful, boarding was drama free. And we arrived early.

I was so hungry. No meals. Staff very nice. Seat arms armed too tight and didn’t go up. I was scheduled for First class, but was put on Standby, even though I made my reservation a while ago. Thank you.

Everything was done like clockwork and I find no fault with the airline.

The flight was canceled and I was directed to Air France two days later than my plan departure day. This involve getting two more days of hotel and also not being able to get a boarding pass until I got to the Istanbul Air France boarding desk. It has been a troubling time.

Lovely attentive staff and even though take off was a tiny bit late, the pilot landed us early in PHX. Smooth easy journey and good touchdown.

My screen didn't work for the first 9.5 hours of the flight. The crew could not resolve. I don't watch much media so I had been really excited to relax and watch a BBC special but couldn't. Then I tried to use the online streaming on my devices - that never worked but I do have about 7 charges on my credit card that I now have to dispute with BA. Pretty annoying. Also, they ran out of meals and they served meals that had a serve by date of 1/26. But the staff were all very friendly and helpful when they could help.

Would like to see clean bathrooms, especially the bathroom by the end of the crew flight the cleanest not the bestest thank you

Food is horrible. Flight was good and the staff were mostly men.

The boarding process was chaotic at LHR and the seat was not as comfortable as other airlines....

I liked the comfort of the seats, very attentive crew, and the meals were excellent.

Quiet and comfortable aircraft, pretty smooth flight. Very comfortable business class cabin with decent entertainment. Good service from the crew. All in all a good experience.

Boarding could have been better organized. The one member of staff disappeared for a while so boarding by group relied on honesty.

I flew Club World and was SHOCKED at how totally absent the crew were for the duration of the flight. So much so that we received no drink service other than the post-departure cocktail and that was it. Wasn't even offered tea/coffee and the in-flight attention was so bad that literally minutes before landing the one crew member for our row was scrambling to pick up left-behind water bottles, glassware, trash. And the rest of the crew had already stowed all carts, he was cramming the trash into the lavatory trash can and was stashing the glassware frantically in the galley as we were on final approach. He was so scrambled he left two overhead lockers wide open (that he'd opened) for landing. Unbelievable!