Guest reviews
Overall rating
6,8
Good
Based on 19 reviews
Cleanliness
6,8
Comfort
6,8
Pickup/dropoff
6,7
Value for money
6,6
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent reviews
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Find reviews that mention:
car was clean
pick up and drop
drop the car
airport location
great car
picked up the car
car was great
great service
location was closed
rented a car
friendly staff
great experience
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6,8
Pros: The staff wasn't friendly the car was not ready. But the drop of was very easy.
review from
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9,6
Pros: Very friendly and efficient staff members; easy to pick up and drop off.
Cons: Slightly better job vacuuming before I picked up car, but nothing major.
review from
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2,4
I could not afford the rental and I was left stranded. I was not aware
Pros: I did not like the fact that I was charged for the rental that I could not use because I did not have a deposit
review from
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8,0
Good price for a decent car
Pros: The car was clean and the price was very fair
Cons: We left something in the car and due to weather we could not get in touch with anybody until 36 hours later. Not necessarily Hertz fault but was nerve racking. It would have been nice if the store manager could be reached through the main number for some reassurance.
review from
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10,0
Cons: A+
review from
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4,4
Way overcharged thanks to Kayak reservation system...
Pros: Staff at chosen location was friendly & pleasant.
Cons: Prepaid for 2 day rental on Kayak, but ended up only needing it for one day. However, the charge wasn't adjusted whatsoever, meaning I paid literally twice as much as I should have. ($112 for ONE day?!) What's more, the employees I dealt with at pickup/drop-off had NO answers or ways to fix it. Due to this ridiculous error, I will not be using (nor recommending) Kayak again in the future.
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2,0
Cons: I didn't like the accident that I got into that forced me to rent a car. It was very inconvenient, as now I have no legs and cannot drive a car at all.
review from
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2,0
No car
Pros: Na
Cons: Office was closed even tho the web didn't inform us. A mad scramble occurred w out any assistance
review from
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4,0
Pros: THE OPPORTUNITY AND AN UPGRADE I WAS ABOUT TO RECEIVE.
Cons: DUE TO CARD PROBLEMS AND OTHER ISSUES I WAS UNABLE TO FULFILL THE RENTAL EXPERIENCE, THOUGH NO COMPLAINT ON SERVICE OFFERED.
review from
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8,0
Cons: Low to the ground
review from
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2,8
Poor service, car in poor condition
Cons: The car had not been washed. It also had, some time in the past, had someone smoke in it (as became apparent once the car got warmer). Using the windshield defroster made the heat stop working. Had I not had to drive to a conference before they opened, I would have returned the car and made alternative plans (from another rental place). Attention during pickup and dropoff was desultory. At no point did anyone ask how the car was (I would have told them if they had). I will not rent here again.
review from
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6,8
Pros: The staff wasn't friendly the car was not ready. But the drop of was very easy.
review from
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8,0
Good price for a decent car
Pros: The car was clean and the price was very fair
Cons: We left something in the car and due to weather we could not get in touch with anybody until 36 hours later. Not necessarily Hertz fault but was nerve racking. It would have been nice if the store manager could be reached through the main number for some reassurance.
review from
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8,0
Cons: Low to the ground
review from
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2,4
I could not afford the rental and I was left stranded. I was not aware
Pros: I did not like the fact that I was charged for the rental that I could not use because I did not have a deposit
review from
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4,4
Way overcharged thanks to Kayak reservation system...
Pros: Staff at chosen location was friendly & pleasant.
Cons: Prepaid for 2 day rental on Kayak, but ended up only needing it for one day. However, the charge wasn't adjusted whatsoever, meaning I paid literally twice as much as I should have. ($112 for ONE day?!) What's more, the employees I dealt with at pickup/drop-off had NO answers or ways to fix it. Due to this ridiculous error, I will not be using (nor recommending) Kayak again in the future.
review from
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2,0
Cons: I didn't like the accident that I got into that forced me to rent a car. It was very inconvenient, as now I have no legs and cannot drive a car at all.
review from
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2,0
No car
Pros: Na
Cons: Office was closed even tho the web didn't inform us. A mad scramble occurred w out any assistance
review from
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4,0
Pros: THE OPPORTUNITY AND AN UPGRADE I WAS ABOUT TO RECEIVE.
Cons: DUE TO CARD PROBLEMS AND OTHER ISSUES I WAS UNABLE TO FULFILL THE RENTAL EXPERIENCE, THOUGH NO COMPLAINT ON SERVICE OFFERED.
review from
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2,8
Poor service, car in poor condition
Cons: The car had not been washed. It also had, some time in the past, had someone smoke in it (as became apparent once the car got warmer). Using the windshield defroster made the heat stop working. Had I not had to drive to a conference before they opened, I would have returned the car and made alternative plans (from another rental place). Attention during pickup and dropoff was desultory. At no point did anyone ask how the car was (I would have told them if they had). I will not rent here again.
review from
Other suppliers in Worcester scored
Where can I find Hertz hire cars in Worcester?
375 Airport Dr., Hertz car hire
Address
375 Airport Dr.Phone
+1 508 753 7203FAQs about hiring a car from Hertz in Worcester
How many car hire locations does Hertz have in Worcester?
Hertz has 2 car hire locations in Worcester. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Logan Intl Airport (BOS)?
Yes
Does Hertz offer shuttle or airport pick-up services from Logan Intl Airport (BOS)?
Yes