Guest reviews
Overall rating
6,3
Good
Based on 21 reviews
Cleanliness
6,3
Comfort
6,3
Pick-up/Drop-off
6,2
Value for money
6,1
Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
2
3
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3
3
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2,0
Cons: When I arrived for my scheduled pickup time, there was nobody at the desk. Apparently they close at noon on Sundays, but still take bookings to pick up. Fortunately, the Avis desk was open and they had a car available for the same price.
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6,8
Pros: The staff wasn't friendly the car was not ready. But the drop of was very easy.
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9,6
Pros: Very friendly and efficient staff members; easy to pick up and drop off.
Cons: Slightly better job vacuuming before I picked up car, but nothing major.
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2,4
I could not afford the rental and I was left stranded. I was not aware
Pros: I did not like the fact that I was charged for the rental that I could not use because I did not have a deposit
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8,0
Good price for a decent car
Pros: The car was clean and the price was very fair
Cons: We left something in the car and due to weather we could not get in touch with anybody until 36 hours later. Not necessarily Hertz fault but was nerve racking. It would have been nice if the store manager could be reached through the main number for some reassurance.
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10,0
Cons: A+
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4,4
Way overcharged thanks to Kayak reservation system...
Pros: Staff at chosen location was friendly & pleasant.
Cons: Prepaid for 2 day rental on Kayak, but ended up only needing it for one day. However, the charge wasn't adjusted whatsoever, meaning I paid literally twice as much as I should have. ($112 for ONE day?!) What's more, the employees I dealt with at pickup/drop-off had NO answers or ways to fix it. Due to this ridiculous error, I will not be using (nor recommending) Kayak again in the future.
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2,0
Cons: I didn't like the accident that I got into that forced me to rent a car. It was very inconvenient, as now I have no legs and cannot drive a car at all.
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2,0
No car
Pros: Na
Cons: Office was closed even tho the web didn't inform us. A mad scramble occurred w out any assistance
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4,0
Pros: THE OPPORTUNITY AND AN UPGRADE I WAS ABOUT TO RECEIVE.
Cons: DUE TO CARD PROBLEMS AND OTHER ISSUES I WAS UNABLE TO FULFILL THE RENTAL EXPERIENCE, THOUGH NO COMPLAINT ON SERVICE OFFERED.
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8,0
Cons: Low to the ground
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2,8
Poor service, car in poor condition
Cons: The car had not been washed. It also had, some time in the past, had someone smoke in it (as became apparent once the car got warmer). Using the windshield defroster made the heat stop working. Had I not had to drive to a conference before they opened, I would have returned the car and made alternative plans (from another rental place). Attention during pickup and dropoff was desultory. At no point did anyone ask how the car was (I would have told them if they had). I will not rent here again.
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