Guest reviews
Overall rating
8,6
Excellent
Based on 25 reviews
Cleanliness
8,7
Comfort
8,8
Pick-up/Drop-off
8,6
Value for money
8,4
Pros
"Helpful and very friendly staff!"
(in 1446 reviews)
"Helpful staff, quick and easy"
(in 207 reviews)
"Clean car and good value."
(in 241 reviews)
Cons
"Their customer service is horrible."
(in 194 reviews)
"Car smelled like smoke."
(in 302 reviews)
"They didn’t have any cars available."
(in 174 reviews)
Recent reviews
Traveller rating
13
4
2
1
0
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
friendly staff
great car
easy drop
car available
quick and easy
compact car
car smelled
great price
great experience
great value
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9,6
Pros: Staff was very helpful and efficient. Car was a better model than anticipated. key drop off to box was easy.
Cons: The price of rental was similar to all other rental agencies, but still seemed a bit high for less than 24 hours.
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10,0
Pros: Very friendly and helpful stuff.
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10,0
Pros: Staff was fantastic!
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7,2
Pros: Location at airport. Value
Cons: Car was a 2017-2018. Could have been a newer car. Had 58,000 plus miles!!
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10,0
Very easy.
Pros: The ease of the rental was great. No issues, got me into the car I reserved. The manager, Dimitri, was polite and attentive to my needs. Car was clean and they serviced it for me before taking it to ensure the were no issues.
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10,0
Pretty good
Pros: Picking up the car was quick and easy. The car I had rented was ready to go when I got there.
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7,6
Pros: Always take very good care of me
Cons: Was very disappointed in the cleanliness of the car could have been much better
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10,0
Great people & service!
Pros: I rent cars often and it’s always a pleasure to see Ed, Dimitri, and Mike! I know that I’m going to get a good car and not have to pay a lot of money.
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4,0
Cons: I booked the car online for the price of $38 for one day; when I got to location they (the rep working at Worcester MA airport location -- who should be fired by the way -- at 4:00pm on Friday April 28th 2017) told me because I was not an insured driver technically he said they shouldn't even rent to me, but he found it in his heart to rent it to me at almost twice as much as I had booked it for -- $62. If I had insurance, I would have a car and wouldn't need a fucking rental for fuck's sake. And unless your business model is to exclusively limit your customer base to car owners whose cars are totaled or can't be driven for some fucking demented reason just like the demented mind who would come up with this ridiculous fucking rule in the first place.
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9,2
Pros: Costumer service very polite and helpful.
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8,4
Cons: Good experience!!!
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10,0
Seamless!
Pros: When I booked the rental I immediately received an email confirmation regarding my rental complete with a phone number to call with any questions or concerns. When I went to pick up my rental there was no confusion and everything was exactly as I had booked.
Cons: I have no complaints.
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