Book Hertz hire cars in Rochester

Rochester, NY, United States
Sep 27 — Oct 4
Rochester, NY, United States
Mon 27/9
Noon
Mon 4/10
Noon
Driver's age:

Pros

" and efficient."(in 2332 reviews)
" & comfortable."(in 5675 reviews)
"off was was quick."(in 2382 reviews)

Cons

"The "(in 195 reviews)
"There were NO !"(in 6133 reviews)
"I'll Hertz again."(in 511 reviews)

Reviews for Hertz in Rochester

Overall rating6.9 GoodBased on 113 reviews
Cleanliness
7.1
Comfort
7.3
Overall
6.7
Pick-up/Drop-off
6.6
Value for money
7.1

Recent reviews

Traveller rating
19
7
2
7
0
Find reviews that mention:
7.2
Pros:Staff was good when I picked up the minivan The vehicle was big enough for what I needed it for. The vehicle was easy to drive.Cons:The vehicle had a very strong odor of cigarettes That was very disappointing since I was in the car for several hours.Reviewed Aug 3 2020
review fromkayak
10.0
Pros:Everything was easy. I will definitely use them again.Cons:Everything was great.Reviewed Sep 11 2020
review fromkayak
6.4
Chrysler Town and County rentalPros:Great gas mileage. The seats were very comfortable. Plenty of room. Nice vehicle if it were New!!Cons:The windows were really dirty inside, the left rear sliding door had been damaged before we had the vehicle and there was no lock on it. There was even old tape on the outside where someone had taped the door shut. The door wouldn't lock at all, so every time we stopped for more than a few hours we had to take everything out. The the van came with a Hertz gps built in that locked up more than half the time , getting stuck on the same spot until it reset it's self. The the power switch on the gps didn't work either!!Reviewed Mar 6 2017
review fromkayak
9.6
Pros:yesCons:Toyota corollas are rather cozy for a 3000 mile trip. Next time we will get a bigger car. Not the fault of Hertz.Reviewed Oct 19 2020
review fromkayak
2.0
Worst everPros:Nothing, customer service was even the worst I ever dealt with!!Cons:I called 3 days before my pick up date because I rented the car till Sunday at they were closed so I needed to find out where to take car. The girl on phone said it don't matter because we don't take debit cards and that's what you gave us. I said you took my money within 20 minutes over a month ago. She said read the fine print we would have told you when you got here. I said so what now. She said pay cash or credit card and we run credit check and a $200 deposit. Which at the time I did not know but they did same to my son and never returned his deposit. (Nothing wrong with car they said fees from cost because he was quailed wrong price). So I never got a car ended up driving my own which I did not want to the miles on. They told me 14 days for refund. I will NEVER rent through hertz, I will pay more first.Reviewed Jul 31 2017
review fromkayak
8.0
Pros:Liked the free upgrade to a larger vehicle.Cons:Drop off was confusing. It appeared there was one person to record drop offs and there were like 30 cars in the drop off area.Reviewed Jun 23 2020
review fromkayak
6.4
Pros:The car was niceCons:Tell us about the hidden feeReviewed May 24 2020
review fromkayak
10.0
Pros:Staff at pick up was easy and very friendly.Cons:The drop off on the locations off day could be better. The key drop off was a slot in the door with no cover and I could see all other keys dropped off. Anyone could have used a hanger or long item to grab any set of keys to take a return rental. Need to make it so you can’t see in with a sleeve not letting anything to be removed once put in.Reviewed Sep 13 2020
review fromkayak
3.2
Pros:Car was in clean condition overall.Cons:The inside of the car smelled like someone had recently tried to cover up the smell of cigarette smoke, but that’s only a small complaint. The main issue is that Hertz is slowing customers to book one-way cars with drop-off locations That have been shut down. When I arrived at my drop off location on time after 7 hours of driving, I found out that the location has been closed for several weeks and it’s not possible to leave the car there. I then had to sit on hold with poor customer service for 2 hours when they finally told me to call back tomorrow morning so they can then tell me where to leave the car...it’s yet to be seen if I’ll be charged extra for all of this. I will not be booking with Hertz ever again.Reviewed Jun 30 2020
review fromkayak
4.4
Why are you like this Rochester?!?Pros:First off why does kayak have so many hidden fees when I got to pick up my car at the airport there was a huge tax that I wasn’t prepared for. Also they put in a link for a car insurance that isn’t great and you can’t get rid of want to sign up for. Once I got to the hertz rental Rochester had a huge tax for picking up the car that was never mentioned in the kayak receipt for the car and they were completely pushy about the insurance even though I told them that I had individual insurance . They were incompetent and I got a car without cruise control. What car doesn’t come with cruise control standard? When I go to Chicago the staff were friendly and confident they couldn’t believe that the Hertz Rochester give me a car without cruise control and up sold the insurance which was unnecessary. I most likely will never use kayak again at least with other competitors I get an honest price at the beginning and I don’t get sold insurance that I don’t need or wantCons:I really didn’t like the fact they were hidden fees through kayak. I also don’t like the fact that I was sold insurance on kayak without being told that I also would be advised to get the insurance through the rental company. It was all very confusing and a very bad experienceReviewed Dec 29 2017
review fromkayak
6.4
Pros:Nice car at a good rate.Cons:Returned car with full tank of gas. Was charged $55 for gas plus a $12 service charge. Called Hertz corporate customer service. Said the car was returned and the gas tank was empty. Per the receipt car was only driven 110 miles. Impossible for the tank to be empty even if I didn't fill the tank right before I dropped it off. They refused to credit the charges. Person I spoke to wouldn't give me her managers name or number. Eventually got a hold of Benjamin at the location I dropped the car off and he resolved the issue immediately. He was great. Hertz corporate customer service was awful.Reviewed Apr 17 2018
review fromkayak
10.0
Cons:Nothing... very pleased w experienceReviewed Apr 26 2021
review fromkayak

Where can I find Hertz hire cars in Rochester?

1301 East Ridge Road, Hertz car hires

Address

1301 East Ridge Road

Hours

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00

Phone

+1 585 338 1190

Address

15 Elmgrove Park

Hours

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00

Phone

+1 585 426 2440

Address

1200 Brooks Avenue

Hours

Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday07:00 - 22:00
Sunday07:00 - 22:00

Phone

+1 585 328 3700

Good to know

Most popular location

1200 Brooks Avenue

Most popular car type

Supplier choice

Top tips for hiring a car from Hertz in Rochester

  • Supplier choice car hires from Hertz in Rochester are around 49% cheaper than other car types, on average

FAQs about hiring a car from Hertz in Rochester

  • Supplier choice (Class Special Car or similar) is the most frequently booked car hire type from Hertz in Rochester.

  • Hertz has 3 car hire locations in Rochester. Take a look at our Hertz hire location map to find the best car hires near you.

  • Yes

  • Yes