Book Hertz hire cars in Rochester

Reviews for Hertz in Rochester

Recent reviews

Traveller rating

Wonderful

9

Very Good

5

Good

1

Okay

3

Fair

0

Mediocre

0

Poor

9

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car was cleanrented a car

car availablefriendly staff

location was closedcustomer service

pick up and dropwrong location

pick up the car

2.0

Tesla wasn't even charged fully after we gave them 2 extra hours to have it ready. We missed a once in a lifetime special occasion due to their poor management.Reviewed Feb 1 2023

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2.0

The agent left work early so I was unable to pickup my car when my flight arrived, even though I entered my flight info in Kayak's database. I had to rent a car from another provider.Reviewed Jan 27 2023

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10.0

Vehicle was in good shape. There were no issues with its operation. Car cleanliness was so-so.Reviewed Oct 19 2022

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2.0

Waited over an hour for a reserved, pre paid rental. They did not have the size vehicle I wanted or reserved. Car smelled like cigarettes. The one employee had terrible customer service. No one was there when I dropped the car off. I called the number left on the desk. There was no answer and no voicemail.Reviewed Aug 25 2022

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6.0

They incorrectly blamed me for the smoke smell in the car upon my drop-off. It was inconvenient to have to call and get that charge dropped. Great car though!Reviewed Jul 9 2022

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2.0

Terrible customer service. Hertz then overcharged me. Nobody is helpful. Customer service lies constantlyReviewed Jul 5 2022

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4.0

Pick up location was not on airport property. Taxi to get to property was $20.00. No receipt emailed at drop off. No attendant at drop off point.Reviewed Jun 21 2022

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8.0

Unless you are a Gold member, plan to waitReviewed Jun 20 2022

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4.0

Overall experience with the rental was fine—pickup and dropoff of the car was smooth and the car itself was clean and nice. However, after dropoff they mistakenly charged me for a full week, over $560, for a 24-hour rental that I had pre-paid. It's been over two weeks and I've had to call customer service twice to get the extra charge refunded, which they assure me will be in my bank account in the next 5-10 days. Customer service has been polite and efficient on each call but I'm lucky to have the time to follow up with them.Reviewed May 3 2022

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2.0

Nothing didn’t have a car so I never got one . My husband had died and and I no longer have that credit card . I would like my money back . Customer service is a joke . Everything could have been better . Nothing was any good .Reviewed Mar 15 2022

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8.0

The vehicle was a nice ride, just wish the storage was better. We ended up purchasing a cargo carrier for more space!Reviewed Jan 24 2022

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10.0

The Nissan Rogue is a keeper. When traveling cross country from NY to MN, I hit a patch of rough winter weather. This vehicle performed beautifully and the Rochester Hertz gave it to me as an upgrade; so thankful for that. The one recommendation to Hertz that I would make: in addition to providing the street address for the Hertz counter associated with both pick-up and drop-off, provide the customer with additional information such as "at the airport, inside the terminal, near arrivals." Despite possessing an intimate familiarity with the MN location, I had difficulty locating the counter.Reviewed Dec 11 2021

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• What is the most popular car hire from Hertz in Rochester?

  Standard (Class Commercial Truck or similar) is the most frequently booked car hire type from Hertz in Rochester.

• How many car hire locations does Hertz have in Rochester?

  Hertz has 5 hire locations in Rochester. Take a look at our Hertz hire location map to find the best car hire near you.

• Does Hertz have a car hire location at the airport: Greater Rochester Intl airport (ROC)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Greater Rochester Intl airport (ROC)?

  Yes