Car hire at Buffalo Airport

Pros: the staff at buffalo airport were very helpful.

Cons: the car i got was smelly, the volume button didn’t work, the windshield wipers were not very effective. the cost for a one way drop off was extreme.

Pros: The staff at Buffalo changed my rate on an upgrade instead of just an additional $10. I was very pleased with the drop off for the manager was able to correct the mistake that was done.

Cons: The whole process of dropping off at a different location was good but please pay attention to the pickup location. Make sure you are getting what was quoted to you and save the email with your confirmation information. I questioned it before I left, but it wasn’t corrected but thankfully it was on the other end.

Pros: Not much

Cons: The agent at the d so justified the fact that there was no windshield wiper fluid by stating that the fluid was frozen.

Pros: Dropoff was quick and easy!!

Cons: Pickup took me 1 hr and 30 mins in line, after midnight for 5 mins paperwork in the frontdesk.

BUF- car rental

Pros: The car drove nicely and the size accommodated what we needed to bring back to Buffalo.

Cons: The car was not cleaned when we arrived- food packages in the seats, filthy windshield, once we got it home and had a chance to look it over. We had to wait over 30 minutes in order to pick up the car making my arrival to work delayed. You receive texts, emails, reminders about the pending pickup up, yet it seemed like they were unprepared for the booming. The overall booming was not also communicated that through your website no changes could be made since it was a special Hotwire deal etc. This was very frustrating for the money we spent. Next time I may just book through actual car rental place to ensure changes, cleanliness, and customer service to be quicker upon arrival.