Car hire at Buffalo Airport

Car hire at Buffalo Airport

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Buffalo, NY, United States - Buffalo
May 23 — May 30
Same drop-off
Buffalo, NY, United States - Buffalo
Mon 23/5
Noon
Mon 30/5
Noon
Driver's age:

Search hundreds of travel sites at once for car hire deals at Buffalo Airport (BUF)

Buffalo Airport car hire reviews and directory

Rated no. 1
Alamo
Best rated
8.7 Excellent (111 reviews)
1 location in Buffalo Airport
Alamo
Locations in Buffalo Airport
  • 8.8
  • 8.8
  • 8.7
  • 8.9
  • 8.4
Recent reviews
7.6 GoodSep 11 2020
Upfront about all charges (all taxes & 11% recovery fee)
9.6 ExcellentAug 11 2020
Super friendly and fast at both pick-up and drop-offNothing
6.0 GoodMay 25 2020
The is car is terrible shape
10.0 ExcellentFeb 11 2020
4wd offering in buffalo in the winter
10.0 ExcellentJan 28 2020
Being this was my very first experience using Alamo, I was impressed with the ease of reserving, picking up, and returning a rental. Every staff member I encountered was professional, helpful, and courteous. The initial price of the rental was better than I had expected. I look forward to using Alamo again!The initial payent of the rental was low, but he final payment upon return was $20 more because we forgot to fill the tank! Overall our rental experience was excellent! My advice: be sure to gas up before returning the vehicle!
9.2 ExcellentJan 24 2020
Only suggestion / request would be to have the windows cleaned before rental. They were covered with the road salt solution which created a lot of glare from headlights at night. Not being used to the vehicle or the location, it was bit of a driving hazard.
8.4 ExcellentJan 6 2020
Rental process was quick and easy. Overall cost was very reasonable. Drop off was quick and convenient. I would definitely rent through Kayak again.Cleanliness of vehicle interior could have been better.
10.0 ExcellentDec 25 2019
Staff was friendly and helpful. Price of vehicle was unbeatable.No complaints
10.0 ExcellentDec 10 2019
Yes. Very friendly and responsive to a problem I had.No ideas for improvements
10.0 ExcellentDec 10 2019
Pick up was easy and very fast.At drop off, there was a discrepancy with the bill amount. We were overcharged. The clerk handled it efficiently and fairly.
Rated no. 2
Budget
7.4 Good (150 reviews)
1 location in Buffalo Airport
Budget
Locations in Buffalo Airport
  • 7.2
  • 7.6
  • 7.3
  • 7.2
  • 7.4
Recent reviews
2.0 MediocreApr 14 2022
Arrived at the rental car counter to a very long line, spent 30 minutes in line and barely moved, rumor was that they had no cars. Gave up and secured a car from a competitor as a walk up ,the line still hadn't moved when I left. Seems like the rental car industry are charging extremely high prices while racing to the bottom in customer service. Definitely deferring my travel plans this summer.
8.0 ExcellentApr 5 2022
Vehicle was not thoroughly cleaned I can see the evidence of past drivers mud all over the vehicle floor panel not wiped down
2.0 MediocreFeb 22 2022
Flight cancelled. Needed to adjust pickup time. They wanted $400 more for one less day. Customer service was a 45 minute wait and they disconnected at 7:30 - closing time. Two days for a direct message response. Cancelled and went with Hertz.
10.0 ExcellentFeb 14 2022
This was a last minute booking and your organization was the only one that offered a one way rental.
10.0 ExcellentDec 9 2021
Great counter service and car was in excellent shape
10.0 ExcellentNov 7 2021
First time in a Prius- stunning gas mileage!
8.0 ExcellentOct 23 2021
Vehicle had an accumulation of dog hair on upholstery...dirty trar seats.
10.0 ExcellentOct 12 2021
other than the price, things were great!
3.9 MediocreAug 23 2021
Car was not ready, didn't have category booked available , car had big dent
3.9 MediocreJul 29 2021
The car smelled like cigarette smoke, windshield was dirty. Agent could have been friendlier -
Rated no. 3
Hertz
7.3 Good (144 reviews)
1 location in Buffalo Airport
Hertz
Locations in Buffalo Airport
  • 7.7
  • 7.6
  • 7.2
  • 7
  • 7.4
Recent reviews
2.0 MediocreMay 9 2022
Hertz did not honor the booking and said they have no cars. They would not recognize Kayak reservation and I had to cancel my plans.
6.0 GoodJan 14 2022
Counter assoicate was not wearing a mask when we walked up either time. He did put it on when talking to us. He was very rude to my wife and I. Also when booking you need to tell people that there be a hold of at least 200 on your card and it can't be split between 2 cards. This would have prevented us from having to speak to him a 2nd time
2.0 MediocreDec 31 2021
Actually having the drop off location open and not charging me a fee to change locations because the original was closed
8.0 ExcellentOct 26 2021
The only thing I would recommend for travelers. We went on toll roads. Attendant when we rented should have explained how it worked with rental. We asked when we got to Newark, but would have been nice to know right away
5.9 OkayOct 18 2021
The car was great, but we had to wait in line an hour and 15 mins after the pick up time to get it. Completely under staffed, just one attendant at the counter for Hertz and one for Dollar rent a car. We felt sorry for the 2 employees at the counter.
1.9 HorribleSep 20 2021
I waited more than 2 hours for my vehicle which disrupted my itinerary and made me late for the rest of the evening. There were many other people who were also waiting and they made no effort to upgrade people or generally make the experience more pleasant.
1.9 HorribleSep 6 2021
We waited in line for 1 hour to check in. Then we waited another half an hour for a car to be available. At some point there was only 1 employee working at the counter. Hertz should have anticipated such a backlog during a national holiday. However, the employer who helped us was really pleasant, the rental car itself was really clean and the drop off was smooth. I did make the mistake of purchasing a full gas tank from Hertz. I ended up only using about half. I should have asked more question about the option to purchase gas from Hertz. Do keep in mind they don't refund you for the gas you didn't use.
3.9 MediocreAug 25 2021
The car was not ready until about an hour after I arrived. Several people were waiting for their car to be cleaned before we could get the keys.
1.9 HorribleAug 14 2021
There was a 2 hour wait to pick up the car. My rental was for 3 hours. I had to go to Avis and get another car. No refund from Hertz.
6.0 GoodJun 4 2021
fast picking up the carthe car smelled gross inside... didn't have many features... basic package... also they uncharged me for $40 gas tank when I only drove 1/2 a tank... scammy
Rated no. 4
Enterprise
9.1 Excellent (44 reviews)
1 location in Buffalo Airport
Enterprise
Locations in Buffalo Airport
  • 9
  • 9.3
  • 9.2
  • 9.3
  • 8.6
Recent reviews
4.0 OkaySep 30 2020
Everything
10.0 ExcellentJun 17 2020
Very friendly staff, nice car, and got a really good rate.
10.0 ExcellentSep 18 2018
very helpful staff.. all of thembaggage carst closer to rental drop off
10.0 ExcellentSep 15 2018
Easy drop off. Friendly staff.
10.0 ExcellentOct 17 2017
Fast and easy abovAbove
10.0 ExcellentJul 30 2017
Love that it was just across the street from baggage claim and that the cars were on site.
10.0 ExcellentJun 25 2017
EasyPleasant, professional rep. Great car. Quick and easy.
10.0 ExcellentApr 11 2017
I only use Enterprise!Quick and easy rental.
7.2 GoodFeb 24 2017
Don't believe the price quotedNice new car, friendly service, easy in general.The price quoted was very different to the final price we paid. I know this was down to the insurance but really, when will someone start giving a full price quote including collision damage waiver etc - a quote that anyone would pay rather than these low quotes that then get totally inflated by around 40% of the original quote. It is misleading and very disappointing to always have to pay so much more when it comes down to the nitty gritty.
9.2 ExcellentFeb 22 2017
fast drop off!
Rated no. 5
Avis
7.9 Good (69 reviews)
1 location in Buffalo Airport
Avis
Locations in Buffalo Airport
  • 8
  • 8.1
  • 7.8
  • 7.9
  • 7.5
Recent reviews
6.0 GoodJan 4 2022
I like the car and the service, Customer service was fast and car replay for pick up. Perfect timing. I took the car trough Kayak and offer of $103 unlimited mileage and end up being charge by Avis $212.01 no explanation of the change in price and charge, I did not like this, and I'll never get a car with Avis never again.
7.9 GoodSep 30 2021
To have more agents working. When we arrived on the day of Sept 18 around 4:40 there was one ticket agent and 13 people in line waiting. Took approximately 40 minutes to be seen.
10.0 ExcellentSep 29 2021
Everything went smoothly.
7.9 GoodAug 10 2021
Easy pick up, but confusing drop off. Nobody present. I took video of mileage and full view of vehicle so they couldn't late claim I had damage. Keys and contract dropped in box.
5.9 OkayJul 31 2021
Didn’t get the compact car I reserved. The cruise control that I rely on was iffy. Sometimes it worked, sometimes it didn’t. Great fuel efficiency.
3.9 MediocreJul 21 2021
I got a car that I didn't like. When I asked to change it on the next day, I was very mistreated.
10.0 ExcellentApr 12 2021
Yes
8.0 ExcellentMar 15 2021
Good costumers serviceNice car
6.0 GoodFeb 16 2021
the staff at buffalo airport were very helpful.the car i got was smelly, the volume button didn’t work, the windshield wipers were not very effective. the cost for a one way drop off was extreme.
5.2 OkayOct 13 2019
The staff at Buffalo changed my rate on an upgrade instead of just an additional $10. I was very pleased with the drop off for the manager was able to correct the mistake that was done.The whole process of dropping off at a different location was good but please pay attention to the pickup location. Make sure you are getting what was quoted to you and save the email with your confirmation information. I questioned it before I left, but it wasn’t corrected but thankfully it was on the other end.
Rated no. 6
Dollar
5.9 Okay (43 reviews)
1 location in Buffalo Airport
Dollar
Locations in Buffalo Airport
  • 6.2
  • 6.1
  • 6.1
  • 6.2
  • 5.7
Recent reviews
2.0 MediocreFeb 1 2022
I specifically asked not to have collision added to the bill, I was tired and did not do my due dillgence when signing agreement. Not only did they add collision but added other extra upgrades.
1.9 HorribleOct 3 2021
The car was so dirty! And dented all over the body. tires were bald! it had 50,000 miles on it! Bad news! Gross!
10.0 ExcellentSep 24 2021
The staff were great. Very friendly and helpful. The vehicle was also very clean.
3.9 MediocreSep 2 2021
The SuV was smoked out , had to hang two trees to get rid of the scent , ashes on steering wheel and dashboard made me feel it was cleaned or disinfected at all prior to me getting it. so I had to clean it prior to our trip $4 air fresheners and $5 wipes before I could get on road with my family disappointed in the over cleaning and no wiperfuild to start my trip
5.9 OkayAug 31 2021
Pick up was EXTREMELY slow. Under staff with long lineups and wait time to pick up rental car that had reservations.
1.9 HorribleAug 30 2021
I called the helpline several times to extend my rental and change the drop off location but none of the people I spoke with were able to make the changes
1.9 HorribleAug 24 2021
I am paying a lot of money for a car rental and paying in advance yet when I showed up at the car rental location they don’t have a car ready for me or countless other travelers. On average everyone was waiting 2-3 hours for their car to be ready. It is unacceptable that the customer has to pay in advance to guarantee a car but the car rental company has no responsibility to have the car ready for you.
1.9 HorribleAug 9 2021
Very unprofessional I was advised once I arrived that there was no vehicle available for me and to cancel or reschedule for Saturday because my reservation was made within the last 24 hours! There was no further explanation nor was it stated with any compassion for inconvenience
4.0 OkayJul 5 2021
Staff at Buffalo was nice - first car was broken, so we had to take it back to get anotherOur contract said we could return it at 4am at LGA - figured out they aren't open then so the agent said we would have to miss our 6am flight because the return wasn't open until 6am. Didn't work with us on options - had to call back and wait on hold over an hour each time. One agent said the Roadside could have it towed at our expense from our location to the Dollar return at LGA - our expense. We call back to billing instead of the roadside people and they said there aren't options - we asked if we could return it to another location - she said JFK had an overnight drop but WE WOULD HAVE TO PAY TO GET FROM JFK TO LGA OUT OF OUR POCKET!! So wrong! We paid a $75 Uber to do that when Dollar contract says 4am return to LGA. - We called back to make sure we wouldn't be charged for returning to a different airport - good thing we did - haven't seen final bill, but hopefully we weren't charged for that as well!
2.0 MediocreJun 29 2021
Had NO IDEA about the extra $500 hold!! Car was filthy inside… I cleaned it myself.
Rated no. 7
National
8.3 Excellent (5 reviews)
1 location in Buffalo Airport
National
Locations in Buffalo Airport
  • 8.4
  • 8.4
  • 8.4
  • 8.4
  • 8
Recent reviews
10.0 ExcellentJun 20 2017
Check-in was really quick and so easy! We were out of there in no time. They did an amazing job!
Easirent
1 location in Buffalo Airport
Easirent
Locations in Buffalo Airport
Recent reviews
Sunnycars
1 location in Buffalo Airport
Sunnycars
Locations in Buffalo Airport
Recent reviews
566 travellers who hired a car in Buffalo Airport gave the car agency they used an average rating of 7,7

Car rental locations at Buffalo Airport

Good to know

Most popular car type

Intermediate

Top tips for hiring a car at Buffalo Airport

  • A great feature of car rental at Buffalo Airport (BUF) is that they have six major rental car companies that most travelers are familiar with. What is even better is that all six of the companies have their customer service counters on the first floor of the Ground Transportation Center that is right across the street from the terminal building. All the cars that they have available for rent sit in the parking lots of the Ground Transporation Center that is adjacent to the terminal building, just outside of the baggage claim area. The cars are one floor down from the customer service counters in the parking structure.
  • When you are ready to return your car rental at Buffalo Airport, follow the ample signage you will find along Highway 33 as you approach the airport. Once you are on the airport property, proceed to the Ground Transportation Center and head to the appropriate location for your rental car company. Once you're there, park and lock your car and note your gas level and mileage. Take your keys and your contract and hand them to a staff member or simply drop them in the dropbox.
  • Since this is an airport that serves a rather large city, you can find several transportation options to get you from the airport to the center of town. The only problem with these modes of transportation such as buses and taxis is that they can be a problem both in terms of how you're going to transport all of your things and in terms of the ongoing cost of using them. That is what makes car rental at Buffalo Airport such a great combination of convenience and cost savings.
  • Like a lot of major airports in the United States, this airport experiences busier times throughout the day. For travelers that are arriving on flights at this airport and plan on renting a car, you should expect the busiest time of the day will be between 3 pm and 6 pm and then again from 10 pm until midnight. During these times you should expect longer wait times to pick up your Buffalo Airport car rental. That is one of the reasons it is vital to book a car before your trip to this airport.
  • Book your car hire at Buffalo Airport at least 5 weeks before your trip in order to get a below-average price

FAQs about hiring a car at Buffalo Airport