Car hire at Buffalo Airport

Pros: An unacceptably wait for a paid for pickup...

Cons: You could have the car l paid for ready to pick up. You losers!!!! I expect my money back!!!!

Not thorough

Pros: None

Cons: Kayak offers a third party insurance called Allianz and did not cover the additional authorized driver. Everything that is booked through Kayak always locked their price. So I didn’t know I could make changes at the Hertz counter, or else I would’ve purchase Hertz’s LDW insurance. And the Hertz desk person didn’t explain their policy clearly that the additional driver is not covered.

okay

Pros: I really cannot review the drop off too much other than the only gentleman that was in the drop off area would not come out to the cars and just said leave the car in line and drop the keys in the box, your receipt will be sent to you. Perhaps they were short handed and could not service the returns properly at that time.

Buffalo to Minneapolis

Pros: I was able to upgrade to an SUV for an additional cost. The agent promised a Nissan, but gave me a Mercedes Benz for the same price. The car was a joy to drive for the 2000 miles we put on in two weeks.

Cons: The upgrade required waiting for forty five minutes while they got the car ready. I declined the fuel option and the supplemental insurance, but, twice it showed up on my paperwork when presented for me to sign. Both times I made the agent re do the contract. Hertz must make money by putting extras on the contract and hoping that people don’t read before signing. Read the agreement!

Unsafe DropOff and unhelpful Hertz staff

Pros: Good price for one way to NY

Cons: The drop off location was a collision center in a rough area of Queens. There was no safe and secure place to leave the car and no Hertz signage. I did not feel safe waiting for an Uber there. I called Hertz and asked to drop the vehicle 5 miles away at LaGuardia. They transferred me 4 times and couldn’t figure out a way to do that without charging me more. They told me to discuss it with the counter clerk at LaGuardia. That guy just dialed the 800 number and handed me the phone. It was a reasonable request to protect their car and my safety. Eventually they did not charge me extra but I had to argue with a phone rep who just kept reading her script instead of thinking like a reasonable human being.