Car hire at Rochester Greater Rochester Intl Airport
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Cheap car hire at Greater Rochester Airport
| Mini |
| Economy |
| Compact |
| Intermediate |
| Standard |
| Full-size |
| Luxury |
| People carrier |
| Passenger van |
| SUV |
| Commercial |
| Pick-up truck |
Rochester Greater Rochester Intl Airport car rental reviews and directory
Budget
8,2
Very Good
114 reviewsCleanliness
8.1
Comfort
8.3
Pick-up/Drop-off
8.4
Value for money
7.8
One location in Rochester Greater Rochester Intl Airport
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10,0 Wonderful
Apr 2021
Pros:
brand new truck great staffCons:
none2,0 Poor
Mar 2021
Pros:
Staff at drop off were friendlyCons:
Gave me a truck instead of a car and said if I wanted a car (which I reserved) I'd have tonoayb$15 more a day because they were out of compact and economy. Zero trunk and a high step for my elderly mother plus terrible gas mileage. Terrible service.10,0 Wonderful
Feb 2021
Cons:
Have Bluetooth available in the car. In my car Bluetooth was unavailable or blocked. I cannot register my phone. There were many other phone from previous users registered.8,0 Very Good
Jan 2021
Cons:
State inspection decal 3 months out of compliance.4,4 Mediocre
Dec 2020
Cons:
Car was filthy inside and out. Super disappointing. My coat and the kids coats got dirty due to the car being in such poor shape. Additionally, that model of Ford is slow to respond and not a smooth ride. Will not rent again.4,0 Mediocre
Nov 2019
Pros:
Staff was friendly enough, but not very helpful. I ordered a premium car with enough space for 3 suitcases, didn’t get that. He said that’s all I got. When I suggested another vehicle I was told it would be $60 more. Definitely felt taken advantage of and did not get what I paid for. Uncomfortable ride to New York.Cons:
They could have given me what I ordered or upgraded me at no charge.Hertz
7,8
Good
148 reviewsCleanliness
8.0
Comfort
8.4
Pick-up/Drop-off
7.9
Value for money
7.7
One location in Rochester Greater Rochester Intl Airport
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Reviews
10,0 Wonderful
Dec 2021
8,0 Very Good
Oct 2021
10,0 Wonderful
Oct 2021
2,0 Poor
May 2021
Pros:
NothingCons:
The counter was closed so I couldn’t get my car. Thankfully enterprise was open and helpful6,0 Okay
May 2021
Pros:
Clean vehicle.Cons:
The car we were given had an expired inspection sticker. It was also difficult to pick up. Location did not answer 4 phone calls and ended up taking an hour to find their desk.6,0 Okay
May 2021
Pros:
Friendly fast staff. Car was great except for one glaring issue that wasn’t the car’s fault, see below.Cons:
Someone smoked a carton of cigarettes in this car and attempted to cover it up with Axe Body Spray. I learned of this when I started my seven hour trip to DC. I coughed and sneezed for the first hour until the cilia in my throat, mouth, and nose got enough of a coating to stop reacting. My face acquired a greasy film that required vigorous washing upon my arrival in DC. The car was awesome, but that smoke was terrible.Enterprise Rent-A-Car
9,1
Wonderful
49 reviewsCleanliness
9.0
Comfort
9.3
Pick-up/Drop-off
9.3
Value for money
8.9
2 locations in Rochester Greater Rochester Intl Airport
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10,0 Wonderful
Aug 2020
Pros:
Yes, staff was great, and did a great job with curbside pickup/returns related to COVIDCons:
Nothing. Friendly and efficient staff. Process simple. Great choices in vehicles. Would highly recommend.10,0 Wonderful
Jul 2020
Pros:
The staff was very accommodating and helpful.9,6 Wonderful
Jun 2020
Cons:
Interior was about 95 percent clean but that may be a result of COVID-19. Overall I was satisfied with the choice of vehicle.9,6 Wonderful
Jul 2018
Pros:
Customer service was great - no issues with the car. It had some minor wear and tear on the outside, but they took note before we drove off. So close to the airport - overall savings was well worth the cost of a Lyft to get there.10,0 Wonderful
Mar 2018
Pros:
Very economical8,0 Very Good
Mar 2018
Pros:
They upgraded me for freeCons:
The car wasn't very clean... crumbs in cup holder, empty cups in back seat... yuck!Dollar
8,0
Very Good
36 reviewsCleanliness
8.2
Comfort
8.2
Pick-up/Drop-off
7.9
Value for money
7.7
One location in Rochester Greater Rochester Intl Airport
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Reviews
4,0 Mediocre
Mar 2021
Cons:
Vehicle was undersized. I was promised “similar to Rogue” - I got a Kicks!10,0 Wonderful
Dec 2020
Cons:
When you book a car online is one price and when you go to pickup the car in the counter the price change is more high10,0 Wonderful
Oct 2020
Pros:
This was fast and easy! From pick up to drop off no hassle! Thank youCons:
Nothing! This company was great!2,0 Poor
Aug 2020
Pros:
N/ACons:
I had to cancel my trip because of COVID and I wasn't even able to get my money back. Ridiculous.6,0 Okay
Aug 2020
Cons:
Similar vehicle not available. Unexpected addl charges.10,0 Wonderful
Mar 2020
Pros:
Very friendly staff. Ease of picky and drop off.Cons:
The local phone number should be more visible or available in the materials.Avis
7,5
Good
33 reviewsCleanliness
7.3
Comfort
8.0
Pick-up/Drop-off
8.3
Value for money
7.3
One location in Rochester Greater Rochester Intl Airport
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7,6 Good
Feb 2020
Cons:
Drop had issues and couldn’t use their handheld devices. I had to go in and get checked back in myself.3,6 Poor
Dec 2019
Cons:
Overcharged2,0 Poor
Jan 2018
Pros:
The sales agent was accommodating.Cons:
The counter was busy and I found it tiresome to wait around to get some unresolved questions. The SUV that I rented appeared to be fine however there was windshield wiper fluid. It was totally empty. I reported this to the agent in Buffalo who tried to convince me that it was frozen. That was the reason given. This is the way they justified the fact that they didn't have fluid. Totally unacceptable given the conditions that I had to drive on in the winter storm.10,0 Wonderful
Oct 2017
Pros:
The price was excellent. The car was practically brand new. It’s a nice model with a lot of technological features that made the trip nice.Cons:
I don’t have anything to complain about.4,0 Mediocre
Aug 2017
Pros:
Car was clean, at least.Cons:
Ridiculously long line with one employee apparently working the counter for three different car rental companies. Stood in line for 20 minutes before getting served (in part because all of the super-special priority people get to cut in line), and by then it was after midnight. Employee tells us: the computer says you were renting the car yesterday, not today. Us: "when we got in line, it was yesterday." Had he never worked the late shift? Pro tip: people on planes arriving at 11:30 pm are sometimes still standing in your line at midnight. It took 10 minutes for the employee to wrap his head around the fact that we'd hoped to be on our way before midnight and get the rental finished. Drop-off was also a mess, with all the parking spaces full and no one to direct people where to go. And the car was just uncomfortable. I'm on the short side, and there was no way to adjust the seat comfortably so that I had back support without the headrest shoving my head uncomfortable forward--even with a jacket rolled up behind me to compensate.10,0 Wonderful
Aug 2017
Pros:
Great deal! Excellent gas miliage, comfortable, plenty of room and fun to drive. Kayak made it simple!Cons:
Nothing negative.Alamo
8,0
Very Good
14 reviewsCleanliness
8.0
Comfort
8.4
Pick-up/Drop-off
7.6
Value for money
8.0
One location in Rochester Greater Rochester Intl Airport
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2,0 Poor
Mar 2020
Cons:
At airport, no shuttle to off site rental car place. Called 1-800 # customer service to have them get a hold of somebody at offsite Alamo for a shuttle. Customer service agent did call the offsite place and said nobody was answering left a message with my contact # for them to get a hold of me and I still, to this day, Never received a call. It’s been 4 days.10,0 Wonderful
Feb 2020
Pros:
The manager when we picked up the vehicle was extremely helpful. He personally got our vehicle, warmed it up as it was 16 degrees and loaded our luggage for us. He really went above to assist us.Cons:
Alamo needs to correct their automated answering messages as they do not direct customers correctly. Was not able to get to a real person, messages sent you in a circle and then disconnects.9,2 Wonderful
Feb 2020
Pros:
YesCons:
The drop shuttle was not there at 4am to take me to the airport. I had to call a Lyft.8,8 Very Good
Jan 2020
Cons:
place to leave car4,8 Mediocre
Jul 2017
Pros:
proximity to airportCons:
was in emergency situation and was met with indifference. luckily, the kindness of strangers prevailed.8,0 Very Good
Jul 2017
Pros:
Rental agent very personable and friendlyEasirent
No score available yet
One location in Rochester Greater Rochester Intl Airport
National
No score available yet
One location in Rochester Greater Rochester Intl Airport
Sunnycars
No score available yet
One location in Rochester Greater Rochester Intl Airport
Car rental locations at Rochester Greater Rochester Intl Airport
Good to know
Most popular car type | Mini |
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Top tips for hiring a car at Greater Rochester Airport
- Book your car hire at Greater Rochester Airport at least 1 day before your trip in order to get a below-average price