Car Hire at Rochester Greater Rochester Intl Airport

Pros: The staff were very nice and helpful. Drop off was great but the pick up time at the counter took longer than I expected especially since I had a prepaid reservation.

Cons: There was no owners manual in the glove box so I couldn't figure out how to use some of the car's features.

Pros: I liked how they managed to get a car I was fine with. It wasn't the car I signed up for, but it was similar and worked well. I was also able to adjust my order for an extra day with minimal issues.

Cons: I didn't like how I had to pay more since I'm 24, but there isn't much I can do about that. I was also caught off guard when someone met me and took the car right when I arrived at the airport. That would have been nice to know beforehand.

Pros: The man at the counter was personable and friendly, which was so nice to have at 10:00pm after a full day of travel.

Cons: My car had some issues. I didn't notice that the front hood on the car wasn't latched until I reached higher speeds on the highway. I had to quickly pull-over and get out of my car in the dark and rain to shut the hood down. That could have been really bad if it had flown up. Also, when I got gas on my return to Rochester, the handle for the gas level came right out of the floor where it should have been attached. I had to get a gas attendant to help me open the tank.