Car hire at Rochester Greater Rochester Intl Airport

Pros: Staff at drop off were friendly

Cons: Gave me a truck instead of a car and said if I wanted a car (which I reserved) I'd have tonoayb$15 more a day because they were out of compact and economy. Zero trunk and a high step for my elderly mother plus terrible gas mileage. Terrible service.

Cons: Car was filthy inside and out. Super disappointing. My coat and the kids coats got dirty due to the car being in such poor shape. Additionally, that model of Ford is slow to respond and not a smooth ride. Will not rent again.

Pros: Staff was friendly enough, but not very helpful. I ordered a premium car with enough space for 3 suitcases, didn’t get that. He said that’s all I got. When I suggested another vehicle I was told it would be $60 more. Definitely felt taken advantage of and did not get what I paid for. Uncomfortable ride to New York.

Cons: They could have given me what I ordered or upgraded me at no charge.

Cons: The staff in the pickup and the drop-off both were rude and do not even talk to me. It was an awful experience they seem to be angry and I was the one in the middle of that filing. So bad

Cons: Was denied my vehicle when I arrived to pick it up. Different policies for different vendors. It should have been made clear when booking the reservation.

How about actually Chemung the vendor's hours before allowing a rental

Pros: Nothing, they were closed! Closed at 11pm floor my flight that was due to arrive at midnight despite arriving a half hour early. There were 4 flights that landed within minutes of each other. Pretty bad that an airport car rental doesn't stay open for the last flights of 5 distention airlines.

Cons: Nothing! They were closed. What could i have liked?

Cons: Added a late fee even though I didn't return the car late. Had to call to get it removed.

Pros: Close to gates

Cons: Dropped off car before attendant came on duty Directions for dropping off car were unclear Luckily attendant was coming on duty and explained process

Reserved standard car and got stuck with a minivan...

Pros: Car was clean. Other than that not much positive about my experience.

Cons: Had reserved a Buick Verano or equivalent standard just over 2 weeks before going to pick it up. Took over an hour in the line (Budget's desk was closed after hours so we had to go to the Avis line). Very slow service. They said they didn't have any types of cars available at all and if I wanted to drive away the only option I had was a minivan. It was fine, I mean it was something to drive, just disappointed I didn't get what I wanted and that I picked up the minivan needing a oil change bad right when I got it. Over $500 for 4 days seems like a lot to walk away afterwards with such a sour taste in your mouth. Do not recommend.

Poor customer service

Cons: Wasn't able to rent the car due to all I had for a credit card was my debit bank card. Agent said they don't take them anymore, even to run to run it as a credit card. Would of been nice to know when I made the reservation. Had no problem at another car rental agency.

Cons: They overbooked and did not have the car. The line was insane and there were dozens of unhappy customers.

They did not honor the price I received on kayak!

Cons: When I arrived they said the price on my reservation from kayak was a misprint and charged me significantly more for the rental!

Cons: When I arrived at the registration counter at ROC airport on the evening of 6/9/2017, the person told me they didn't have the car type that I reserved, and they would need to charge me $10 per day. I asked them if I had a choice other than to pay it, and the person said no. That is not appropriate. Customer service told me the next day, I shouldn't have agreed to the extra $10 per day, and by doing so I was accepting the extra charge. They promised me a refund of the $20, but really, at 12:30 am when I arrived, I just wanted to pick up the car type I reserved and agreed to pay for and go. A positive customer experience was not created.